CONTENTS

• TITLE PAGE
• DEDICATION
• ACKNOWLEDGEMENT
• PREFACE
• CONTENTS
• INTRODUCTION
• COMMUNICATION: BEYOND THE DEFINITION
• ROLE IN OUR DAILY LIFE: PERSONAL OBSERVATION
• SURVEY OF CIVIL ENGINEERING DEPARTMENT
○ CIVIL ENGINEERING DEPARTMENT: A BRIEF INTRODUCTION
○ QUESTIONNAIRE DESIGNING
○ WHY CIVIL ENGINEERING DEPARTMENT
○ CONDUCTION OF SURVEY: QUESTIONNAIRE FILLING, INTERVIEWS,
ETC
• SURVEY RESULTS
○ LEVEL OF COMMUNICATION
○ LEVEL OF ENGLISH COMMUNICATION
○ LEVEL OF CONFIDENCE OF ENGLISH COMMUNICATION
○ ENGLISH COMMUNICATION LEVEL: AS A RESULT OF SCHOOLING
BACKGROUND
○ NEED OF ENGLISH COMMUNICATION IN INSTITUTE
○ MEDIUM OF COMMUNICATION is english AMONG STUDENTS IN
INSTITUTE
○ DIFFICULT COMMUNICATION: WRITTEN OR SPOKEN
○ COMMUNICATION LEVEL AFTER PASSING THE INSTITUTE
○ FACTORS RESPONSIBLE FOR LEVEL OF ENGLISH
COMMUNICATION
○ SATISFACTION WITH SYLLABUS of ENGLISH COMMUNICATION
○ COMMUNICATION SKILLS: AS A SUBJECT
○ IMPROVEMENT OF THE SUBJECT COMMUNICATION SKILLS ON
STUDENTS’ PERSONALITY
○ COMMUNICATION SKILLS AS A SUBJECT IN PROFESSIONAL
STUDIES
○ ENGLISH TEACHER: MALE OR FEMALE
○ BARRIERS TO ENGLISH COMMUNICATION
○ WAYS TO IMPROVE ENGLISH COMMUNICATION
○ OTHER ACTIVITIES TO IMPROVE ENGLISH COMMUNICATION
○ OPINIONS AND SUGGESTIONS
• SUMMARY OF THE SURVEY
• CONCLUSION
• INDEX
• LIST OF ILLUSTRATIONS
• APPENDIX
TITLE PAGE
 DEDICATION

THIS REPORT HAS BEEN DEDICATED TO DR. ZAKIR NAIK WHO IS CONSIDERED
AS ONE OF THE BEST ORATORS IN THE WORLD. HE IS MAN WITH WONDERFUL
COMMUNICATION SKILLS. HE IS A STUDENT OF COMPARATIVE RELIGIONS.
BEING THE STUDENTS OF COMMUNICATION SKILLS WE CAN LEARN A LOT OF
TACTICS OF COMMUNICATION SKILLS FROM HIM.
 ACKNOWLEDGEMENT

IN THIS REPORT OUR BASIC SOURCE IS STUDENTS FROM WHICH WE COLLECT

INFORMATION WITH THE HELP OF QUESTIONNAIRE. INTERVIEWS (VIDEO)
HAVE BEEN TAKEN FROM A LOT OF STUDENTS. SOME PART OF REPORT IS
COMPRISED OF OUR GENERAL OBSERVATION. PRINT MEDIA (NEWSPAPER
AND JOURNALS) HAS BEEN USED TO EXPRESS THE STUDENT VIEWS.
INTERNET HAS BEEN A VALUE SOURCE FOR US IN PREPARING THIS REPORT.
 PREFACE

COMMUNICATION HAS BEEN A VERY EFFECTIVE PART OF ONE’S PERSONALITY

AND NOW A DAYS, THIS COMMUNICATION IS BEING TAUGHT IN MANY OF THE
FAMOUS INSTITUTES IN THE FORM OF A SUBJECT NAMED AS
COMMUNICATION SKILLS.

AS THERE ARE A LOT OF RESEARCHES IN DIFFERENT FIELDS OF STUDY

THERE IS ALSO A NEED OF RESEARCH IN THIS SUBJECT OF COMMUNICATION
SKILLS SO WE TRIED TO MAKE A RESEARCH IN THIS SUBJECT. THIS IS AN
ORGANIZED RESEARCH UNDER THE GUIDANCE OF TEACHER. IN THIS
RESEARCH WE ADOBE DIFFERENT METHODS LIKE QUESTIONNAIRES,
INTERVIEWS, INTERNET ETC TO MAKE OUR RESEARCH MORE EFFECTIVE. IN
THIS RESEARCH WE FOUND THE DIFFERENT ASPECTS RELATED TO
COMMUNICATION SKILLS. WHAT IS LEVEL OF COMMUNICATION AND THEN
LEVEL OF ENGLISH COMMUNICATION AMONG THE STUDENTS? LEVEL OF
CONFIDENCE DOMINATES AMONG THE STUDENTS IN REGARD TO ENGLISH
COMMUNICATION. DIFFICULTIES FACED BY STUDENTS IN COMMUNICATION
SKILLS. THESE ASPECTS OF COMMUNICATION SKILLS ARE THEN ANALYZED
WITH THE HELP OF ANSWERS WE GOT IN OUR RESEARCH. SUGGESTIONS ARE
ALSO TAKEN FROM THE STUDENTS. ON THE BASIS OF WE CONCLUDED THE
MAJOR PROBLEMS FACED BY STUDENTS. IN THE LAST WE GAVE OUR
CONCLUSION BASED ON OUR RESEARCH.
 INTRODUCTION

OUR REPORT IS A RESEARCH IN THE SUBJECT OF COMMUNICATION SKILLS

WHICH ENLIGHTENS THE HIDDEN EVIDENCES REGARDING THE STUDENTS OF
CIVIL ENGINEERING IN UET. REPORT EXPRESSES THE STATUS OF
COMMUNICATION SKILLS AMONG THE STUDENTS AND HOW STUDENTS FEEL
THEMSELVES ABOUT THEIR COMMUNICATION SKILLS. THEN WHAT STUDENTS
WANT TO IMPROVE THEIR COMMUNICATION SKILLS? ARE STUDENTS
CONSIDERING COMMUNICATION SKILLS IMPORTANT FOR THEIR FUTURE? SO
IN THIS WAY THIS REPORT COMPRISES ON A LOT OF FACTS WHICH IS THE
RESULT OF OUR RESEARCH. FINALLY THE CONCLUSIONS HAVE BEEN GIVEN
IN THE END OF REPORT ON THE GROUND OF OUR RESEARCH.

THIS REPORT HAS BEEN DIVIDED INTO FOUR SECTIONS AND EACH SECTION
DEALS WITH A SPECIFIC TASK ELABORATELY, AS 1ST SECTION DEALS WITH
THE INTRODUCTION OF THE CIVIL ENGINEERING DEPARTMENT, 2ND DEALS
WITH THE PURPOSE AND SCOPE OF THE STUDY AND ALSO WHY CIVIL
ENGINEERING DEPARTMENT, 3RD SECTION DEALS WITH THE SURVEY RESULTS
AND 4TH DEALS WITH THE CONCLUSIONS DRAWN FROM THE STUDY. AS
COMMUNICATION SKILLS HAS BEEN A GREAT TOOL WITH THE
PROFESSIONALS IN EVERY FIELD OF THEIR PROFESSIONAL LIFE, EVERYONE
TRIES TO IMPROVE ITS COMMUNICATION SKILLS. THIS STUDY HAS BEEN
CONDUCTED KEEPING IN VIEW THE SAME MOTTO THAT HOW MUCH THE
STUDENTS HAVE DEVELOPED THEIR LEVEL OF COMMUNICATION, ESPECIALLY
THE ENGLISH COMMUNICATION. IN EVERY FIELD OF LIFE, EVERYONE IS GOING
FORWARD THAN THE OTHER, I.E. A CAMPAIGN IS BEING RUN THAT EVERYONE
SHOULD BE TRYING TO CROSS THE OTHER ONE TO GET ATTRACTIVE JOB,
SALARY AND A BRIGHT FUTURE. IT IS ALSO SAID THAT THE PERSON WHO
WANTS TO SPEAK WELL OR KNOWS HOW TO COMMUNICATE OR DELIVER
HIS/HER THINKING EFFICIENTLY. IF HE/SHE SUCCEEDS TO DO SO, HE IS THE
MOST SUCCESSFUL PERSON; OTHERWISE HE WILL NOT BE ABLE TO GO
ANYWHERE.

COMMUNICATION DOES NOT ONLY MEAN THE LANGUAGE OR THE SPEAKING

OF A CERTAIN LANGUAGE, RATHER IT INCLUDES ALL THE ASPECTS BY WHICH
PERSONALITY OF ANYBODY CAN BE JUDGED, I.E. IT INCLUDES LANGUAGE,
WRITING SKILLS, DRESSING, ATTITUDE, WAY OF TALKING, STAMINA AND
ABILITY TO DELIVER HIS/HER THOUGHTS AND EVERYTHING THAT MIGHT BE
CONSIDERED AS PART OF PERSONALITY OR THE STATUS OF A PERSON.
BUT IN THIS REPORT, ONLY THE IMPACT OF ENGLISH LANGUAGE SPEAKING IS
DISCUSSED IN TERMS OF CAPABILITIES AND EXPERIENCE OF THE STUDENTS
OF CIVIL ENGINEERING DEPARTMENT OF THE UNIVERSITY OF ENGINEERING &
TECHNOLOGY, LAHORE. WHETHER THEY ARE ABLE TO DELIVER THEIR WORK
TO THEIR COLLEAGUES/EXECUTIVES OR THEY STILL FEEL DIFFICULTY IN THIS
JOB.

COMMUNICATION SKILLS; BEYOND THE DEFINITIONS:

GOOD COMMUNICATION SKILLS ARE SKILLS THAT FACILITATE PEOPLE TO

COMMUNICATE EFFECTIVELY WITH ONE ANOTHER. EFFECTUAL
COMMUNICATION ENGAGES THE CHOICE OF THE BEST COMMUNICATIONS
CHANNEL, THE TECHNICAL KNOW-HOW TO USE THE CHANNEL, THE
PRESENTATION OF INFORMATION TO THE TARGET AUDIENCE, AND THE SKILL
TO UNDERSTAND RESPONSES RECEIVED FROM OTHERS. SELF
DEVELOPMENT, INTERPERSONAL SKILLS, MUTUAL UNDERSTANDING, MUTUAL
COOPERATION AND TRUST IS ALSO IMPORTANT TO SET A COMPLETE
CHANNEL OF MOST EFFECTIVE AND WINNING COMMUNICATION SKILLS.

THERE ARE MAINLY THREE TYPES OF COMMUNICATION SKILLS, EXPRESSIVE

SKILLS, LISTENING SKILLS AND SKILLS FOR MANAGING THE OVERALL
PROCESS OF COMMUNICATION. THE BASIC FUNDAMENTAL OF ALL THESE
TYPES OF COMMUNICATION IS EMOTIONAL SKILLS.

EXPRESSIVE SKILLS ARE REQUIRED TO CONVEY MESSAGE TO OTHERS

THROUGH WORDS, FACIAL EXPRESSIONS AND BODY LANGUAGE. LISTENING
SKILLS ARE SKILLS THAT ARE USED TO OBTAIN MESSAGES OR INFORMATION
FROM OTHERS. THESE HELP TO CLEARLY UNDERSTAND WHAT A PERSON
FEELS AND THINKS ABOUT YOU OR UNDERSTAND THE OTHER PERSON
CLOSELY. SKILLS FOR MANAGING THE OVERALL PROCESS OF
COMMUNICATION HELP TO RECOGNIZE THE REQUIRED INFORMATION AND
DEVELOP A STRONG HOLD ON THE EXISTING RULES OF COMMUNICATION AND
INTERACTION.

IMPORTANCE OF COMMUNICATION SKILLS CAN NEVER BE IGNORED OR

NEGLECTED. THESE SKILLS ARE THE KEY TO EXECUTING GOOD
MANAGEMENT SKILLS. WITH GOOD MANAGEMENT SKILLS, YOU CAN HAVE A
TEAM OF MEMBERS WHO TOGETHER CREATE AN AMBIENCE OF OPEN
COMMUNICATION, CONCISE MESSAGES, PROBE FOR CLARIFICATIONS,
RECOGNIZE NONVERBAL SIGNALS, AND MUTUAL UNDERSTANDING. GOOD
COMMUNICATION INVOLVES A SET OF COMPLEX SKILLS.

THE MODERN WORLD TODAY, CALLS FOR HIGH SCALE EFFECTIVE

COMMUNICATION SKILLS IN ORDER TO WIN THE HEAVY COMPETITION IN ALL
SPHERES OF LIFE. FOR EFFECTIVE COMMUNICATION, A SENDER TRANSMITS
HIS OR HER MESSAGE IN A CLEAR AND ORGANIZED FORM TO MAINTAIN AND
PROMOTE THE NEED AND INTEREST OF THE RECEIVERS. RECEIVERS OR
LISTENERS SHOW INTEREST ONLY IF THE PERSON COMMUNICATING IS
LOADED WITH CONFIDENCE, GESTURES AND SOFTNESS. APART FROM
MANAGEMENT PROFESSIONALS, GOOD COMMUNICATION SKILLS ARE ALSO
REQUIRED AT ALL STAGES OF LIFE.

BENEFITS OF GOOD COMMUNICATION SKILLS

GOOD COMMUNICATION SKILLS ARE ABILITY OF A PERSON TO COMMUNICATE

WITH THE OTHER IN AN EFFECTIVE MANNER. IMPROVING ON THESE SKILLS IS
A KEY FUNDAMENTAL OF IMPROVING AND MAINTAINING GOOD AND HEALTHY
RELATIONSHIPS. RELATIONSHIPS HAVE ALWAYS BEEN AN INTEGRAL PART OF
ANY LIVING AND THIS INTEGRAL ASPECT OF LIVING IS GREATLY INFLUENCED
BY THE SKILLS OF COMMUNICATION.

THE PEOPLE WE INTERACT AND COMMUNICATE WITH EACH OTHER ON A

REGULAR BASIS. TO HAVE AND FEEL THE BLISS OF HEALTHY OVERFLOW OF
EMOTIONS AT WORKPLACE AND AT HOME, YOU NEED TO DEVELOP OR
IMPROVE YOUR COMMUNICATION SKILLS. NO ONE LIKES TO BE AFFRONTED
AND NO ONE LIKES TO BE SNUBBED. THESE ARE COMMON SENSE
STATEMENTS, BUT IT IS AMAZING HOW OFTEN THIS IS IGNORED. THE USAGE
OF COARSE LANGUAGE AND BAD WORDS IN ANY CONVERSATION CAN BE
TAKEN AS INVECTIVE AT ANYTIME. YOU CAN AVOID INSULT AND IGNORANCE
BY CHOOSING THE RIGHT KINDS OF WORDS, GESTURES AND FACIAL
EXPRESSIONS.

AT MANAGEMENT LEVEL, EFFECTIVE COMMUNICATION SKILLS ARE USED TO

CREATE AN ENVIRONMENT OF OPEN COMMUNICATION, SHORT MESSAGES,
RECOGNIZE NONVERBAL SIGNALS AND MUTUAL UNDERSTANDING. AT SOCIAL
LEVEL, IT HELPS TO MOTIVATE AND CONSOLE CHILDREN AND OLD AGED
CITIZENS.

SPEAKING UP ASSERTIVE COMMUNICATION SKILLS CAN HELP WOMEN

SECTION OF THE SOCIETY TO RAISE THEIR VOICE FOR THEIR RIGHTS AND
FREEDOMS THAT ARE USUALLY DEVOID BY THE MALE SECTIONS OF THE
SOCIETY.

“BENEFITS OF GOOD COMMUNICATION SKILLS ARE ENDLESS. WITH

EFFECTIVE SKILLS AND SELF DEVELOPMENT, YOU CAN ACHIEVE SUCCESS
AND WIN THE GAME OF LIFE”.

IMPROVE YOUR COMMUNICATION SKILLS

EFFECTIVE COMMUNICATION SKILLS AND SELF DEVELOPMENT IS A QUALITY
AND ABILITY TO COMMUNICATE WELL WITH PEOPLE AROUND YOU AND ADD
SPICE TO YOUR LIFE. BY ADDING SPICE, I MEAN THAT YOUR OWN
COMMUNICATION SKILLS WILL ATTRACT PEOPLE TOWARDS YOU. YOUR
FRIENDS, RELATIVES, CUSTOMERS, CLIENTS OR COLLEAGUES WILL SHOW
INTEREST IN YOU AND YOU’LL FEEL ZING IN YOUR LIFE.

HERE ARE SOME STEPS TO IMPROVE YOUR COMMUNICATION SKILLS

• TRY TO EXPAND AND DEVELOP YOUR VOICE WITH SOFTNESS.

• SLOW DOWN YOUR SPEECH TO AVOID SHOWING THAT YOU ARE NERVOUS.

• AVOID A MONOTONE AND USE HIGH PITCH AND SOFT SOUND TO

COMMUNICATE.

• DON’T MUMBLE WHILE SPEAKING, PRONOUNCE EACH WORD CLEARLY.

PEOPLE WILL JUDGE YOUR CAPABILITIES THROUGH YOUR VOCABULARY.

• USE THE WORDS YOU KNOW. DON’T USE ANY WORD, IF YOU ARE NOT SURE
OF THE MEANING. IMPROVE YOUR ENGLISH SPEAKING SKILLS

• MAKE EYE CONTACT AS THIS WILL HELP YOU TO BE MORE CONFIDENT AND
PEOPLE WILL SHOW INTEREST IN YOU.

• USE BODY GESTURES TO SHOW YOUR INTEREST IN THE CONVERSATION.

• MAKE SURE THAT YOUR WORDS, BODY GESTURES, FACIAL EXPRESSION,

MESSAGE AND TONE ALL MATCH WITH ONE ANOTHER. NONE OF THESE
SHOULD BE DIFFERENT. FOR EXAMPLE, IF YOU SAY YOU ARE CONCERN,
SHOW THAT IN YOUR BODY GESTURES AND FACIAL EXPRESSIONS ALONG
WITH A SIFT TONE.

TEACHING GOOD COMMUNICATION ENGLISH

THESE DAYS, THE EDUCATION SYSTEM IS ALSO LAYING FOCUS ON TEACHING

GOOD COMMUNICATION SKILLS TO MOLD THE FORMATIVE YEARS OF A CHILD
INTO A WELL ORGANIZED AND APPROACHABLE PROFESSIONAL. HIGH
SCHOOL TEACHERS FACE LOT OF CHALLENGES IN TEACHING THESE SKILLS
AS CHILDREN MOSTLY LEARN WHAT THEY HEAR EVERY DAY IN THEIR HOMES
AND SCHOOLS.

HERE WE HAVE GATHERED SOME GOOD WAYS THAT CAN HELP TEACHERS
FOR EFFECTIVELY IMPARTING THE KNOWLEDGE AND UNDERSTANDING OF
COMMUNICATION SKILLS.
 GROUP LEARNING

DIVIDE STUDENTS INTO TWO GROUPS AND CONDUCT A DEBATE OR A PUZZLE

FOR THEM. ASK BOTH THE GROUPS TO INTERACT WITH THEIR TEAM
MEMBERS AND PREPARE A DEBATE. ALL THE STUDENTS ON ONE GROUP WILL
FREELY COMMUNICATE WITH EACH OTHER TO WIN THE DEBATE.

GAME SHOWS

HERE YOU CAN MAKE USE OF THE TRADITIONAL WEAPON, DIVIDE AND RULE.
DIVIDE STUDENTS INTO THREE GROUPS. ASK TEAM A TO PREPARE FEW
QUESTIONS ON TELEPHONE COMMUNICATION SKILLS OR VERBAL
COMMUNICATION SKILLS AND THEN TELL THEM ASK THE QUESTION TO TEAM
B AND TEAM C. WHICHEVER TEAM ANSWERS THE MAXIMUM QUESTIONS IS
THE WINNER. SIMILARLY, ASK TEAM B TO PREPARE FEW QUESTIONS OF
INTERPERSONAL COMMUNICATION SKILLS AND TELL THEM TO ASK THE
PREPARED QUESTIONS TO TEAM A AND TEAM C. FINALLY, TELL TEAM C TO
PREPARE AND ASK QUESTIONS ON SELF DEVELOPMENT. THIS WILL
COMPLETE MAJOR ASPECTS OF COMMUNICATION. AT THE END, WHICHEVER
TEAM EARNS MAXIMUM POINTS WILL BE THE FINAL WINNER.

LISTENING IN MOTION

ASK ONE STUDENT TO EXPLAIN ANY CONCEPT RELATED TO COMMUNICATION

SKILLS LEARNED IN THE PREVIOUS CLASS. OBSERVE BOTH THE SPEAKER
AND THE LISTENER. GIVE EVERY STUDENT A CHANCE TO SPEAK WHAT HE
LEARNT. THIS WAY THEY WILL LEARN TO SPEAK IN A GROUP AND WILL GAIN
CONFIDENCE. DON’T FORGET TO GIVE APPRECIATION OR SUGGESTIONS FOR
IMPROVEMENT WHEN NECESSARY

WHY SOCIAL WORKERS NEED COMMUNICATION SKILLS

INTERPERSONAL COMMUNICATION SKILLS AND VERBAL COMMUNICATION

SKILLS ARE BOTH VERY SIGNIFICANT FOR SOCIAL WORK. COMMUNICATION
SKILLS ARE CRUCIAL FOR ESTABLISHING EFFECTUAL AND REVERENTIAL
RELATIONSHIPS WITH SERVICE USERS. THESE SKILLS ALSO PLAY A MAJOR
ROLE WHEN WORKING WITH COLLEAGUES AND OTHER SOCIAL WORKERS
FOR MAKING DECISIONS AND ASSESSMENTS.

EVERY PRACTITIONER, PRACTISING SOCIAL WORK FOR CHILDREN, SENIOR

CITIZENS AND OTHERS WHO ARE IN NEED OF LOVE, COMPASSION AND BASIC
NECESSITIES OF LIFE MUST DEVELOP HABITS FOR GOOD COMMUNICATION
SKILLS. THIS IS BECAUSE, THIS IS SOMETHING THAT HELP IN YOU IN YOUR
 ENDEAVOURS WHILE FIGHTING FOR THE CAUSES AND WAITING FOR
CONSEQUENCES.

NOT ONLY YOUR SKILLS, BUT YOUR LEVEL OF EDUCATION AND THE WAY YOU
BEHAVE WITH THEM IS ALSO CRUCIAL FOR A SUCCESSFUL CAREER IN SOCIAL
WORK. THE CURRENT SYSTEM OF EDUCATION IS RESTRICTED IN IMPARTING
THE SKILLS AND KNOWLEDGE OF COMMUNICATION. THE CONTRIBUTION OF
CHILDREN AND YOUNG PEOPLE THEMSELVES IN TEACHING AND EVALUATION
IS VERY ERRATIC.

ASSESSMENT OF COMMUNICATION SKILLS OF MEN AND WOMEN 80 IS ALSO

ESSENTIAL FOR HEALTHY RELATIONSHIP BETWEEN PEER GROUPS AND
OTHERS AROUND YOU. SO, GO AHEAD AND DEVELOP OR IMPROVE YOUR
COMMUNICATION SKILLS FOR AN EFFECTIVE RELATIONSHIP WITH
COLLEAGUES AND A WINNING CAREER IN SOCIAL WORK.

HOW TO DEVELOP COMMUNICATION SKILLS

GOOD COMMUNICATION SKILLS ARE SPECIAL QUALITIES THAT EVERY HUMAN

SHOULD POSSESS. THE MODERN WORLD OF CORPORATE, TECHNOLOGY AND
LEARNING HAS LAID STRONG EMPHASIS ON BASIC COMMUNICATION SKILLS.

EVERY HUMAN HAS A MISCONCEPTION THAT LIKE OTHER QUALITIES, EVEN

THIS QUALITY IS IN BUILT IN HUMAN NATURE, SOMETHING THAT IS BY BIRTH
BUT THAT’S NOT SO. AT ANY STAGE OF LIFE YOU CAN BUILD THESE QUALITIES
WITHIN YOU.
NOW, THE QUESTION WAVES, HOW TO DEVELOP GOOD COMMUNICATION
SKILLS?

BELOW ARE SOME OF THE STEPS YOU CAN FOLLOW FOR EFFECTIVE
COMMUNICATION SKILLS :

MAKE DIRECT EYE CONTACT

MAKE DIRECT EYE CONTACTS WHEN YOU ARE TALKING TO THE OTHER
PERSON. THIS HELPS YOU TO CONVEY INTEREST AND ENCOURAGE THE
OTHER PERSON TO SHOW INTEREST IN YOUR CONVERSATION. EVEN DURING
A SPEECH, LOOKING INTO THE EYES OF DIFFERENT PEOPLE PRESENT IN
FRONT OF YOU CAN PERSONALIZE YOUR SPEECH AND THE PEOPLE AROUND
TAKE INTEREST TO HEAR YOU.

STAY IN TUNE WITH YOUR BODY LANGUAGE

BODY LANGUAGE SPEAKS A LOT WHAT YOU DON’T SPEAK, MUCH MORE THAN
THE WORDS OF MOUTH. SO, TRY TO MAINTAIN A BALANCE BETWEEN WHAT
 YOU SAY AND WHAT YOUR BODY SAYS. BE AWARE OF WHAT YOUR BODY IS
SAYING. A SIMPLE EXAMPLE TO THIS CAN BE EXPERIENCED WHEN YOU ARE
GIVING A SPEECH OR CONSOLING A FRIEND. DURING A SPEECH YOUR WORDS
MAY CONVEY THAT YOU ARE KEEN TO HELP PEOPLE IN ALL WAYS FOR BUT IF
YOU STAND WITH YOUR ARMS CROSSED, YOUR BODY CONVEYS DISINTEREST
AND RELUCTANCE TO COMMUNICATE. WHEREAS, WHEN YOU ARE CONSOLING
YOUR FRIEND FOR ANY LOSS OR DEPRESSION, STANDING WITH YOUR ARMS
FREE ON YOUR SIDES CONVEY THAT YOU ARE EASILY ACCESSIBLE.

SPEAK LOUDLY

WHEN YOU SPEAK LOUDLY, IT GIVES A FEELING OF CONFIDENCE. THE

PEOPLE WHOM YOU ARE IN CONVERSATION WITH HAVE THE FEELING THAT
YOU MEAN WHAT YOU SAY. AN APPROPRIATE VOLUME, TONE AND
CONFIDENCE ENSURE LISTENERS HEAR EXACTLY WHAT YOU ARE SAYING.

PRACTICE

THIS IS ONE SUCH QUALITY THAT CAN BE PRACTICED. YOU CAN DAILY
PRACTICE THESE SKILLS ACCORDING TO DIFFERENT SETTINGS FROM BEING
SOCIAL TO PROFESSIONAL. YOU CAN ALSO ATTEND SOME COURSES FOR
DEVELOPING THESE SKILLS AND EXPLORE NEW COMMUNICATION
OPPORTUNITIES.
 ROLE OF COMMUNICATION SKILLS IN OUR DAILY LIFE; PERSONAL
OBSERVATION:

WITH THE ARRIVAL OF MAN ON THIS EARTH MAN HAS STARTED

COMMUNICATION WITH EACH OTHER. IN THE BEGGING THIS COMMUNICATION
WAS IN THE FORM OF MOVEMENT OF BODY BUT AS THE MAN MAKE
PROGRESS THIS COMMUNICATION TURN INTO WORDS. TODAY WE SEE IN THE
WORLD THAT THERE ARE LOTS OF LANGUAGES IN THE WORLD USED TO
COMMUNICATE. IN OUR DAILY LIFE A MAN COMMUNICATES WITH MANY
PEOPLES, IN HIS BUSINESS, IN HIS JOB, IN HIS HOUSE, WITH HIS FRIENDS,
WITH HIS FAMILY ETC. COMMUNICATION IS ESSENTIAL NEED OF EVERY
PERSON IN HIS DAILY LIFE. SO MORE AND MORE BETTER WILL BE HIS DAILY
ROUTINE IF HE WILL COMMUNICATE IN BETTER WAY. IT WAS AN OLD ADAGE
THAT THE TONGUE OF MAN IS HIS GREATEST ENEMY. IT MEANS IF A PERSON
COMMUNICATES IN A WRONG WAY IT WILL CREATE PROBLEM FOR HIM AND
ON OTHER HAND IF A PERSON IS WITH LOT OF COMMUNICATION SKILLS AND
ADDRESS EVERYONE IN A BETTER MANNER HE CAN LEAD A HANDSOME LIFE.

A MAN IN A BUSINESS WITH NO COMMUNICATION SKILLS WILL MAKE LOSS IN

HIS BUSINESS WHILE THE SAME MAN WITH THE GOOD COMMUNICATION
SKILLS CAN ENHANCE HIS BUSINESS. IF A MAN IS IN A JOB AND HE DOES NOT
HAVE GOOD COMMUNICATION SKILLS THEN HE WILL NOT BE ABLE TO
ADDRESS THE PROBLEMS IN GOOD MANNERS WHILE THE SAME MAN WITH
THE GOOD COMMUNICATION SKILLS CAN MANAGE THE BARRIERS IN PROPER
WAY. IF A MAN IS IN THE FAMILY, AGAIN HE IS IN THE NEED OF GOOD
COMMUNICATION TO RUN THE FAMILY MATTERS IN A GOOD ORDER
OTHERWISE WITHOUT GOOD COMMUNICATION IT IS DIFFICULT FOR HIM TO
MANAGE THE FAMILY AFFAIRS IN A PROPER MANNER.

WHATEVER THE FIELD OF LIFE IS THE COMMUNICATION PLAYS A KEY ROLE IN

THE ONE DAY’S LIFE. OUR DAILY LIFE IS STRONGLY AFFECTED BY
COMMUNICATION SKILLS AND THE SUCCESS OF ONE PERSON IS OFTEN
ATTACHED TO HIS COMMUNICATION SKILLS. SO TO BE A SUCCESSFUL MAN IN
ROUTINE LIFE ONE MUST KNOW COMMUNICATION SKILLS.
 QUESTIONNAIRE DESIGNING

To make this research we adobe different methods like observations, newspapers,

articles, interviews etc. Among all these methods the basic method on which we
conclude our results is questionnaire with the help of which we conduct survey and
calculated data.

In designing questionnaire we adobe a systematic process rather than divert

techniques. First in the questionnaire we asked about the general information about the
interviewer taker and who is giving interview e.g. name of the interviewer, his
department, his session, name of respondent, name of the institution where the survey
has been conducted.

After the general information we arranged a series of questions in a scientific manner.

Basic question is in the first then the question which is based on the first question, then
the third question which is based on second question. In this way we managed our
Performa in a arranged manner. In the last we also take suggestions of the respondents
we make our conclusion s effective. Total no of questions in our questionnaire are 18.
Questionnaire has been displayed in the Appendix.

WHY CIVIL ENGINEERING DEPARTMENT?

Civil engineering is large department of the university and has a lot of males and
females students from Lahore and all over the Pakistan. Due to this reason that it has
diver type of students we take this department.

Another reason due to which we take this department is that communication skills are
taught as a subject in this department and the students can reply in a better manner to
our questions.

This department has average students so we can find what the problems faced by an
average student.
 CONDUCTION OF SURVEY

Our group comprised of five members and we worked like a team. A survey of civil
department was conducted by our team. We printed the questionnaire and went student
to student to fill the questionnaire. The students of civil engineering department were
cooperative they fully respond us. Our team worked with responsibility, if any student
forgot to write something we tell him immediately and made him correct. In the field we
carefully handle the questionnaire so that no one would miss. We have 30
questionnaires in the end of survey. After survey we send these questionnaires to the
data entry section of our group. Some of our group members also conduct interviews
with the help of Audio and Video aid (cameras & mobiles).
 SURVEY RESULTS
LEVEL OF COMMUNICATION:
Most of the students in civil engineering department consider that their
communication level is satisfactory. 57% students accepted that they have
satisfactory English. 17% students marked that they have good English and 17%
said that they not have good English. Only 10% students said that they have
poor English. More the students in the civil engineering department are satisfied
with their communication. Good and bad communication level is same among the
students while minimum students think that they are poor in English.

LEVEL OF ENGLISH COMMUNICATION

After the level of communication it was searched that what was the level of
communication in English among the student of civil engineering. Among the
students 14% said that they are good in English communication. 52% said that
they are only satisfied with their English communication. 20% said that their
English communication is not good. 14% told that they are poor in English
communication. So again the result is similar as concluded above.

LEVEL OF CONFIDENCE OF ENGLISH COMMUNICATION

A few people in civil engineering department consider themselves confident, only 14%
claimed that they have high confidence. 46% are satisfied with their confidence, means
they have confidence like an average student. 30% students have low level of
confidence which is very alarming that a student himself feel that he has low
confidence. 10% students fell in the category of low level confidence. A very little portion
of students is confident in civil engineering department while there is a high merit at the
time of admission in civil engineering department.

ENGLISH COMMUNICATION LEVEL: AS A RESULT OF SCHOOLING

BACKGROUND
This question was in the form of yes and no only.80% said yes while only 20%
said no. Most of the students consider school responsible for their english
communication while a little number of students think that their schools are not
responsible for their english communication.
NEED OF ENGLISH COMMUNICATION IN INSTITUTE
Most of the students were in the favour of the policy that English communication should
be taught in institute for example as subject Communication skills. 86 % students were
in the this favour. Only 4% were against this sujbect and were to willing to study English
communication as a subject. 10% were unware to this that whether the english
communication as a subject is important or not. Maximum students are willing to study
english communication as a subject.

Medium of COMMUNICATION is English AMONG STUDENTS IN INSTITUTE

0% students said that they communicate with each other in English is the
institute. 70% said that they communicate in English with each other sometimes
while 30% students said that they never use English as a medium
communication in their institute.

○ DIFFICULT COMMUNICATION: WRITTEN OR SPOKEN

Only 7% asses that written communication is difficult that spoken while remaining
93% consider that spoken communication is more difficult than written
communication. More number of students consider spoken communication more
difficult which is general phenomenon.

○ COMMUNICATION LEVEL AFTER PASSING THE INSTITUTE

33% said that their English communication will be effective after passing their institute.
40% said that their English communication will be only satisfactory means that there will
be no significant change in their English communication. 27% told that there will be no
change in their English communication after passing their institute means they have no
hope of improvement.

○ FACTORS RESPONSIBLE FOR LEVEL OF ENGLISH

COMMUNICATION

This was a diverse type of question and the answers are also diverse. General reading
is effective method as 33% students vote for it. 23% was in the favor of T.V that it is
also a good source to upgrade your English communication. No student considers
Radio as a good source for the improvement of English. 0% voted for Radio. 40%
consider that public exposure is the best way to improve the English communication.
4% said that it the atmosphere of family which affects the level of communication of any
person.
 ○ SATISFACTION WITH SYLLABUS of ENGLISH COMMUNICATION

24% students said that they are satisfied with the existing syllabus of English
communication which is taught in their institution but a large number of students are not
satisfied with the existing syllabus of English communication. 76% are not satisfied with
the existing syllabus of communication skills and they want changes in the existing
English communication syllabus. This is a very alarming situation because most of the
students are not satisfied with the existing syllabus of English communication.

COMMUNICATION SKILLS: AS A SUBJECT

When it was asked that have you studied communication skills as a subject 97% said
yes while only 3% said that they have not studied the communication skills as a subject.
This is a good phenomenon that almost maximum students have studies
communication skills as a subject.

○ IMPROVEMENT OF THE SUBJECT COMMUNICATION SKILLS ON

STUDENTS’ PERSONALITY

When it was asked that have you studied subject of communication skills most of the
students said yes. After it when it was asked that has it any affect on your personality
then only 20% said yes means a very few students feel it valuable. 40% said that it
affects a little and not so much. 30% said it has completely no affect on their
personality.10% said that they don’t know about it that whether it has any affect on their
personality or not.

○ COMMUNICATION SKILLS AS A SUBJECT IN PROFESSIONAL

STUDIES

When it was asked that whether communication skills should teach as a subject or not
then 80% was in this favor that it should teach as a subject. 10% said that it should not
teach as a subject because it increases the burden on students. 10% said that they
don’t know whether it should teach or not. Most of the students in civil engineering
department know the importance of communication skills and are in the favor of it.

ENGLISH TEACHER: MALE OR FEMALE

 54% said that there should be male teacher to teach the communication skills
while 46% said that there should be female teacher to teach the
communication skills. There is balanced in the opinions regarding the sex of
teacher. In communication skills teacher is a center of importance because all
students have to communicate with the teacher.

○ BARRIERS TO ENGLISH COMMUNICATION

27% said that they lack of confidence which the main barrier in their communication
skills.34% said that they have little vocabulary due to which they are unable to
communicate in a good way. No one said that there is a problem of understanding, 0%
vote for it. 4% said that different accents are main barriers. 4% said that listening power
is also responsible. 4% said that personal conflicts are major cause. 30% said that we
face all these problems in communication skills.

○ WAYS TO IMPROVE ENGLISH COMMUNICATION

7% said that English communication can be good by reading. 4% said that the best way
to improve English is through the listening. 64% said that the only way to improve
English is by speaking. If you will speak English with each other then you will get the
right English. 25% told the other ways to improve the English.