Scribd Logo
Upload

Welcome to Scribd!

  • Total Quality Managemen1

    Uploaded by

    Andrei Draghici
    31 views2 pages
    Total Quality Management (TQM) is an approach for continuously improving the quality of goods and services through participation at all levels of an organization. It focuses on building quality in from the beginning and making quality everyone's responsibility. When implemented properly with a focus on customer satisfaction and continuous improvement, TQM can lead to increased productivity and reduced costs. However, TQM initiatives can fail if there is a lack of clear vision and objectives, poor change management, or if statistical tools are not used appropriately to identify and address quality problems.

    Original Description:

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    DOC, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    Total Quality Management (TQM) is an approach for continuously improving the quality of goods and services through participation at all levels of an organization. It focuses on building quality in from the beginning and making quality everyone's responsibility. When implemented properly with a focus on customer satisfaction and continuous improvement, TQM can lead to increased productivity and reduced costs. However, TQM initiatives can fail if there is a lack of clear vision and objectives, poor change management, or if statistical tools are not used appropriately to identify and address quality problems.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    31 views2 pages

    Total Quality Managemen1

    Uploaded by

    Andrei Draghici
    Total Quality Management (TQM) is an approach for continuously improving the quality of goods and services through participation at all levels of an organization. It focuses on building quality in from the beginning and making quality everyone's responsibility. When implemented properly with a focus on customer satisfaction and continuous improvement, TQM can lead to increased productivity and reduced costs. However, TQM initiatives can fail if there is a lack of clear vision and objectives, poor change management, or if statistical tools are not used appropriately to identify and address quality problems.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    of 2

    Total Quality Management - in brief

    Total Quality Management (TQM) What is it? The term TQM was coined by a US Navy Officer in the early 80s. owever! the "hiloso"hy of Total Q#ality Mana$ement $oes bac% to the &0s when 'r. 'emin$ started his (#ality endeavors in )a"an. TQM is an a""roach for contin#o#sly im"rovin$ the (#ality of $oods and services delivered thro#$h the "artici"ation of all levels and f#nctions of the or$ani*ation. Why is it important? TQM is abo#t b#ildin$ (#ality in from the be$innin$ and ma%in$ (#ality everyone+s concern and res"onsibility. ,ons#mers are willin$ to "ay a "remi#m for hi$her-(#ality $oods and services. Or$ani*ations that em"loy TQM (or a similar "hiloso"hy) wor% on the "remise that any "rod#ct or service can be im"roved #"on and this im"rovement e(#als red#ced cost! better "erformance and hi$her reliability. When to use it? .hen there is a chance of yo#r "rod#ct or service becomin$ a commodity. How to use it? /ach or$ani*ation m#st tailor its a""roach to e0"loit stren$ths and concentrate on wea%nesses. 1ctivities that are necessary incl#de2 1 reali*ation that in a $lobal mar%et"lace! c#stomer satisfaction is the %ey to s#rvival and s#ccess. Understandin$ that (#ality im"rovement is %ey to increased c#stomer satisfaction! increased "rod#ctivity and red#ced cost. The commitment of a leader to the "hiloso"hy of TQM. 1 chan$e in the or$ani*ation+s c#lt#re to acce"t the tenets of TQM. Trainin$ from to" to bottom. The immediate be$innin$ of im"rovement activities. Try not to do too m#ch too soon. 'on+t ta%e a coo%ie-c#tter a""roach. 3imit the n#mber of cons#ltants and train yo#r em"loyees internally. 4oc#s on the low-han$in$ fr#it - foc#s on the cons#mer irritants. 4or e0am"le! when some 5orean a#toma%ers reali*ed that cons#mers have a very low confidence in their "rod#cts+ reliability! they started off by offerin$ lon$er warranties (ima$ine how many other meas#res they need to have in "lace internally so that they can meet these tar$ets).

    Why TQM can fail? Uncorrected 6ision 6ision statement is li%e a tome. 6isions m#st be short and to the "oint. 7oor Ob8ectives

    /nco#ra$es f#nctional $ro#"s to battle for reso#rces. 3oose ,annons 9eware of "eo"le who #se (#ality to establish fiefdoms and "eo"le who remain in "owerf#l "ositions b#t don+t $et with the "ro$ram and finally! mana$ers who dra$ their feet. .anderin$ Teams and 3ost S#"ervisors 1void creatin$ cross f#nctional teams with no clear charter. Statistical : Non-statistical Thin%in$ Use the ;five-why+s;. Use statistics wisely and where a""ro"riate. <f there is a ma8or cons#mer "roblem statistics alone mi$ht not alert yo# to the "roblem #ntil it is too late. New 7ro$ram Syndrome Many motivation scams. New initiatives are eyed with s#s"icion. Need to (#it callin$ it a "ro$ram - ma%e it an inte$ral "art of em"loyees activities. ,han$e Mana$ement 'on+t e0"ect behaviors to chan$e over-ni$ht. 7rovide the or$ani*ational s#""ort and enco#ra$ement to develo" "ositive behaviors.

    Available on the web: 9asics of TQM 7hiloso"hy =on 7olloc%+s TQM 3in%s and =eso#rces TQM Ma$a*ine >lenn Ma*#r+s TQM (M4> &0?) TQM 7a"ers TQM Tools .hat TQM is NOT 1re There 3imits to Total Q#ality Mana$ement@ by 1rth#r M. Schneiderman AStrate$y-9#siness Ma$a*ineB

    You might also like