Professional Documents
Culture Documents
Cci Kpi Report 2004
Cci Kpi Report 2004
Cci Kpi Report 2004
produced and written for CCI by Dr. Will Swan and Emma Kyng
CONTENTS
Executive Summary ........................................................................................................................... 3 1. Introduction .................................................................................................................................. 4
2.1 Why do we need Benchmarking? ......................................................................................................................... 5
Appendix A - Useful Websites ......................................................................................................... 19 Appendix B - Glossary of Terms ..................................................................................................... 20 Appendix C - Abreviations ............................................................................................................... 21
Executive Summary