1.

Title of the project

A STUDY ON JOB SATISFACTION AMONG EMPLOYEES IN THE PUBLIC AND PRIVATE BANKS (UBI BANK & ICICI BANK): A COMPARATIVE ANALYSIS

2. Name of organization
UNION BANK OF INDIA & ICICI BANK ABOUT UNION BANK OF INDIA: - Union Bank of India was inaugurated by the father of the nation Mohandas Karamchand Gandhi. It commenced operations in the year 1920. In 1975 The

Government nationalized UBI. At the time of its nationalization, UBI had 240 branches in 28 states
Union Bank has offered vast and varied services to its entire valuable clientele taking care of their needs. Today, with its efficient customer service, consistent profitability & growth, adoption of new technologies and value added services, Union Bank truly lives up to the image of, Good People to bank with. Anticipative banking is an integral ingredient of value-based services. This ability to gauge the customer's needs long before he realizes, best reduces the gap between expectance and deliverance Manpower is the key factor for the success of any organization. Union Bank has a dedicated family of about 26,000 qualified / skilled employees who will and always will be delighted to extend their services to the customers with heartfelt efforts The Bank is a Public Sector Unit with 55.43% Share Capital held by the Government of India. The Bank came out with its Initial Public Offer (IPO) in August 20, 2002 and Follow on Public Offer in February 2006. Presently 44.57 % of Share Capital is presently held by Institutions, Individuals and Others. The Bank has over the years earned the reputation of being a techno-savvy Bank and is one of the front runners amongst public sector bank in the field of technology. It is one of the pioneer public sector banks, which launched Core Banking Solution in 2002. As of September 2005, more than 719

branches/extension counters of Bank are networked under Core Banking Solution, powered with the centralized technology platform; the Bank has launched multiple Electronic Delivery Channels and has installed nearly 469 networked ATMs. Online Tele banking facility is available to all its Core Banking customers. The multi facility versatile Internet Banking Solution provides extensive information in addition to the on line transaction facility to both individuals and corporate banking with the Core Banking branches of the Bank. In addition to regular banking facilities, today customer can also avail variety of value added services like cash management service, insurance, mutual funds, Demat from the bank. Today there are more than 26,000 employees in Union Bank of India. UBI has been ranked at 5th position among the nationalized bank in India. ABOUT ICICI BANK:- In 1955 The Industrial Credit and Investment Corporation of India Limited (ICICI) was incorporated at the initiative of World Bank, the Government of India and representatives of Indian industry, with the objective of creating a development financial institution for providing medium-term and long-term project financing to Indian businesses. In 1994 ICICI established Banking Corporation as a banking subsidiary. Formerly Industrial Credit and Investment Corporation of India. Later, ICICI Banking Corporation was renamed as 'ICICI Bank Limited'. ICICI founded a separate legal entity, ICICI Bank, to undertake normal banking operations - taking deposits, credit cards, car loans etc. Industrial Credit and Investment Corporation of India (ICICI) is the second largest bank.It was incorporated in Baroda on 5th jan1994. The chairman of the company is Mr. K.V. Kamath and the MD & CEO is Chanda D. Kochhar. Its Headquarters in ICICI Bank Ltd., ICICI Bank Towers, Bandra Kurla, Mumbai, India. It is listed on BSE & NSE, NYSE

Functional area: - Human Resource (job satisfaction among employees in PRIVATE & PUBLIC
SECTOR BANKS). In this era of competitive world, success of any organization depends on its human resource. Banks are no exception to this. The employees of the Bank are valuable assets to the organization. If they are highly satisfied they produce more and it is profitable for the organization. So in this competitive environment it is necessary to know the employees views toward their job and to measure the level of satisfaction with various aspects of job satisfaction. Efficient human resource management and maintaining higher job satisfaction level in Banks determine not only the performance of the Bank but also affect the growth and performance of the entire economy. So, for the success of banking it is very important to manage human resource effectively and to find whether its employees are satisfied or not only if they are satisfied, they will work with commitment and project a positive image of the organization. If they are highly satisfied they produce more and it is profitable

for the organization. Job satisfaction is an integral component of organization climate and an important element in the management employees relationship. Job satisfaction means individuals emotional reaction to job it. It is a positive emotional state that occurs when a persons job seem to fulfill important job values provided. 3.

OBJECTIVE OF THE STUDY:-

a) To measure the extent of Job Satisfaction among Employees of Public Sector and Private Sector Banks. b) To find out difference in the level of job satisfaction between the employees of Public Sector Banks and Private Sector Bank in age wise and gender wise. c) To identify the factors responsible for satisfaction or dissatisfaction of the bank employees. d) To make suggestions to Bank management for enhancing the satisfaction level of Bank employees.

Scope of the study: The research is done on job satisfaction level among employees of ICICI and UBI bank, Delhi and NCR region. Scope is extended to all levels of the employees of organization. In this study efforts are made to explore the existing degree of satisfaction prevailing among the employees. In addition to this, it is intended to study the employees attitude towards the factors like work timings, work atmosphere, training, job security. This study may enables the banks to taking initiative in improve the new and existing recreational facilities. Since the relaxation and recreation helps the employees to be active in their work. This study may enable the higher authorities in giving more support to increase the employee productivity.

4.

Methodology
Research Design A research design is the arrangement of conditions for collections and analysis of data in a manner that aims to combine relevance to the research purpose with the economy in procedure. Descriptive research design was adopted in order to achieve the objectives of

(a) Methodology for data collection: -

the study. This type of research design is more flexible to carry out the research. The design provides the opportunity for considering different aspects of the problem. Population The population selected for this particular study is employees of public & private bank namely the UBI BANK and ICICI BANK of Delhi and NCR region. Sampling The sampling population of this research includes 50 employees each of public & private bank (i.e.UBI & ICICI BANK) of Delhi and NCR region. This research followed the convince sampling method representative population. The population belongs to an age group of 20-55. Tools of data collection The data is collected by using the primary source i.e. Questionnaire.
(b) Data analysis technique - Given the nature of the data and findings of the study, the statistical tool

used will be percentage method, Mean, standard deviation and t-test. We use T-test for comparing the means of two treatments, even if they have different number of replicates. In sample terms, the t-test compares the actual difference between two means in relation to the variation in the data

5. Tools used: - SPSS