VMware Solutions Symposium Vietnam

Horizon Mirage: A New Approach to Managing Your Physical and Virtual Desktop Infrastructure

William Ngoh Vmware, Inc.

In The News

DEMO
Windows XP Migration

CONFIDENTIAL 3

The Multi-Device Era still has a lot of PCs

Y/Y
PC Shipments are Declining / Steady

PC refresh plans are constant

91%
workers use computers in the office

84% use desktops 63% use laptops

Half of all apps run on Windows

75% customers on Win 7 by end of 2013

Sources: Gartner 2012, Morgan Stanley 2012, IDC 2012, Forrester 2013

And PCs are difficult and expensive to manage

For every $1 spent on hardware,

$3 is spent managing that hardware

IT works nights and weekends to update systems without impacting end-users

In-Person Support is largest category of

desktop IT support costs

Sources: Gartner 2012, Morgan Stanley 2012, IDC 2012, Forrester 2013

PC Management Challenges

End Users
PC downtime

IT
High support costs of distributed PCs

Business
Productivity loss

Horizon Mirage: Centralized PC Images for Local Execution

Transform: Centralize management of desktop image layers in the datacenter

Broker: Manage/deploy PC images centrally from a single instance for easy provisioning, updates, backup and recovery

Deliver: Empower your workforce with locally installed desktops for native performance

Horizon Mirage Architecture

Your PC is made of a lot of different elements

Device User installed Background Custom Operating IT provisioned Data Drivers Applications Wallpaper settings System

These elements can be put into two categories

Elements the End-User wants to control

Data User installed Applications Background Wallpaper Custom settings

Elements IT wants to manage

Operating System Device Drivers IT installed Applications

Horizon Mirage acknowledges and works with these layers Mirage Images
Layers can be updated

End-User Controlled User Data & Profile User Install Applications Corporate Applications Operating System Drivers IT Managed

separately but are merged together at the endpoint

Logically layers each end

users PC.

Does not actually shift contents

around on PC.
Empowers IT to perform

granular operations on some or all PC layers (without affecting other layers when not appropriate).
User-Installed apps are

installed manually by end users and are synchronized and preserved for use during migrations or desktop recovery.

Horizon Mirage Server

Deploy Mirage quickly and easily

Overview
Mirage server supports up to 1,500 PCs Mirage server cluster supports up to
20,000 total PCs

Windows Server 2008 R2 64-bit

Benefits
Low footprint architecture Simple and straight forward to deploy Easy to expand as growth increases

Network & Storage Optimizations

Make the most efficient usage of your network and storage

Overview
Supports any NTFS-based NAS Leverages global de-duplication so files
and blocks are only stored once no matter how many clients have it

Only transfers missing data between

source and destination

Compresses all network transfers

Benefits
Network usage savings of 80% or more Storage usage savings of 50% or more Keep network and storage costs down

Horizon Mirage: Branch Reflector

Efficiently address remote branch offices without additional infrastructure

Overview
No additional branch infrastructure Assign any Mirage client as a Branch
Reflector

BR grabs available image data from local

clients, downloads remaining data from server over WAN, then compiles and distributes to local clients.

Benefits
Reduce WAN network transmission by up
to 90%

Reduce remote office IT costs without

increasing branch office infrastructure costs.

Accelerate remote Windows 7 Migrations

Application Layering
Assign groups of applications to desktop collections

Overview
Define a discrete applications layer
independent of the base image

Add installed applications to a desktop or

collection of desktops

Benefits
Separate OS image management from
application management

Reduced number of desktop images Associate application groups with lines of

business or user roles

ThinApp Application Virtualization

Minimize application conflicts and reduce costs

Overview
Package up applications and deliver them
via Horizon Mirages app layers.

Solve need for one PC to require two

different versions (or more) of an app.

Benefits
Simplify app management, patching, and
deployment.

Reduce app conflict issues Keep end-users productive with the apps
they need.

Fusion 5 Professional Licenses Included

Enable BYOD with IT managed desktop images

Overview
Fusion Pro licenses now included for free
with Horizon Mirage licenses

Fusion Pro enables Horizon Mirage

managed images to be deployed to local virtual desktops

Fusion Pro includes license for VMware

Player

Benefits
Support BYOPC Windows image is IT managed

Horizon Mirage: Uniquely addresses multiple usecases

IT manages a single image centrally
Automated Win7 Deploy

Endpoint Backup & DR

Highly efficient de-duplication & synchronization (even over WAN)

PC Refresh $ Savings

Break/Fix $ Savings

Business as usual for users

Centralized Image Mgmt.

Automated Windows 7 Migration

What Happens If Migration Not Complete By Deadline?

April 8th, 2014

Malware
Coders will specifically write malware to infect Windows XP systems knowing patches wont come.

Applications
Any applications an organization had that was XPonly will now be at the mercy of an unsupported OS.

Support
Helpdesk will have no life line from Microsoft or application vendors when XP systems or apps malfunction.

Resources
IT will be consumed with rushing to upgrade to Windows 7 and distracted from other projects.

Understand the Common Migration Challenges

User downtime Applications didn't work on Win7 User acceptance or training Expensive Updating remote offices Reduce the need for physical IT touch Increase migration to admin ration Optimized for the WAN, no remote infrastructure needed Full desktop backup Easy roll back in case of failure Horizon Mirage reduces downtime

Lost data Technical failure No challenges Other 0% 10% 20% 30% 40% 50%

60%

Windows XP Migration - Three Questions

1
How can we complete our Windows 7 Migration on time and on budget with the resources we have?

2
How can we easily rollback a user to their Windows XP system if the Windows 7 Migration does not complete successfully?

3
How can I migrate my users who work from home, the road, or a remote office, without installing additional branch infrastructure?

Automated Windows 7 deployment

New Windows 7 image: IT management layers

User operating Windows XP

Layers delivered in background to Horizon Mirage client

Horizon Mirage servers

Horizon Mirage client

Step 1: Intelligent image delivery

Deployment preparation
Users still working

Pre-deployment snapshot

New image fully delivered

Horizon Mirage servers

Horizon Mirage client

Step 2: Pre-deployment snapshot

Actual deployment
Small amount of downtime

Boots up as Windows 7

Horizon Mirage servers

Horizon Mirage client

Step 3: Reboot and configuration

ADAC Saves 250,000 Migrating 2,400 Desktops to Laptops In Just Three Weeks!
Needs
Migrate 2,400 desktops to new laptops while preserving user data and 1,110 various userinstalled applications.

VMware Solution
Horizon Mirage allowed ADACs IT team to quickly get their end-users up and running on their new laptops without sacrificing any of their user data or user-installed applications.

Benefits
Saved 250,000 Euro using
Horizon Mirage over other solutions.

Completed entire migration

in just three weeks, drastically reducing the time of the project.

Had full rollback capabilities

if needed during migrations.

Results
With VMware Horizon Mirage we had exactly the same IT environment on the PC, but were able to migrate over everything that made that desktop personal to our users... IT was able to separate the IT images on the desktop PCs from the user space applications, files and personalization. Stefan Brandstetter, IT Manager, ADAC e.V.

Win7 Migration The Value Proposition

IT Benefits/savings:

Down from 4 hours (standard tools) to 20 minutes 10X faster 100s migrations per day (10X) Can meet the deadline No need to send IT people on-site

No need to send remote users to campus

Safety-net Fast recovery (Insurance)

End User Benefits:

Minimal downtime (minutes), no disruption Can access XP Image if needed

Image Management

Image Management The Main Challenges

New User

Hours or days
to provision PC

Hardware Refresh Hours to complete,

IT-intensive,

and no effective way to Only 80% transfer usersuccess, and installed apps nightmare to troubleshoot

Expect PCs to Costly Image be Online infrastructure Sprawl Images are Not suitable for Not relevant diverse, no way Branches/remo for laptops to manage te users them uniformly

Image Management & Provisioning How we do it

Reference Machine
Reference CVD created from a reference PC BI is downloaded optimally Merged CVD is uploaded & merged with endpoint UIA

Reference CVD Base Image

CVD1

WAN

CVD2
Base Image is captured from reference CVD Base Image is applied to designated CVD collections

Laptops w/ Mirage Client

Zero touch: no external boot/install at the endpoint

Personalized apps and profiles preserved WAN optimized Minimal end-user downtime Safety net: Can revert to previous snapshot quickly

Image Management The Value Proposition

1 2 3 4

Hardware Refresh

Fast Provisioning

Single Image/app Management

Install-free Imaging and App Layering

Only solution
that preserves user-installed apps

Automated,
mass-scale

Reduces sprawl,
provides tight control over managed image

Reduces errors Enhances

compliance

Less support
calls, more productive users

Desktop Repair and DR

Repair/DR The Main Challenges

Repair

Recovery

Hardware Refresh

End User Productivity

Fixing a laptop
with corrupted image can take hours of IT time, and often requires expertise ($$$)

Recovering from
Laptop loss/broken can take days, especially for remote users

Hardware refresh
can take hours for IT

Without their
laptops, knowledge workers can not work

Without their
personalization, productivity is hampered

Mirage Snapshots
Snapshots roll up: Daily, Weekly Monthly, Yearly

Endpoint snapshots

Mirage SIS

Network
Mirage server cluster

Endpoints change

Changes synchronized hourly

Desktop restored to point in time snapshot

IT restores last preinfection snapshot

Mirage SIS

Network
Mirage server cluster

Endpoint restored to pre-virus infection Mirage sends only files that are different

Repairing Endpoints: Two Options

Restore Snapshot
Repair Endpoint using good
files and settings from Snapshot

Enforce Base Layer

Repairs the OS and apps
deployed by Mirage layers

Covers all user changes to

Endpoint including apps not installed by Mirage

Enables refreshing Endpoint to

corporate standard

Enables going back in time to

fix issues

Only changed files are restored

The Helpdesk can fix problems not solve them!

DEMO
PC Backup and DR

CONFIDENTIAL 37

Repair/DR The Value Proposition

IT Benefits:
Full image restore over WAN: Down from days to less than 2 hours 10X 20X faster Full access to image even if laptop is unavailable infinitely better No need to send IT people on-site Complements Migration and Management use cases Rapid Repair with Level 1 support reduce escalation and IT support cost

End User Benefits:

Minimal downtime enhanced productivity

Global Telecom Company Greatly Reduces Help Desk Support Costs Across Branch Offices
Needs
Provide more effective help desk support to 10,000 end-users globally distributed across the globe while also reducing total cost

VMware Solution
Ran a help desk cost analysis on 37,000+ previous help desk costs comparing key parameters with and without Mirage

Benefits
Using Mirage customer was able to greatly reduce cost associated with all of the following:

Service impact to end user IT cost to provide support Reduced time to resolution Reduced escalations

Results
VMware Mirage was able to facilitate a 40% cost reduction in IT costs and a 59% reduction in lost user productivity costs. On top of these savings costs, Mirage empowered this organization to simplify their IT support processes and procedures and opened the door for IT to be more proactive with their initiatives.

Global Telecom Greatly Reduces Help Desk Support Costs

Classifications
Hardware problems Software problems Restore (from backup) Settings & Configuration Software Install (core apps) Connectivity Security incidents IT Cost savings Employee efficiency savings

27% 40% 90% 60% 42% 0% 0%

79% 63% 96% 61% 53% 0% 0%

Weighted Average

40%

59%

Summary

Unified image management for physical and virtual desktops

View VDI Image Mirage Managed Centralized Image

Central execution
Efficient WAN Streaming & Caching

Efficient Remote Protocol

Local execution

Local execution In VM

View
Thin/Zero-Clients Networked Mobile Devices Networked BYOD Laptops

Mirage
Corp Owned Laptops Power-User Workstations CAPEX Sensitive Desktops

Mirage

(+Fusion & Local Mode)

Off-Network BYOD Macs Off-Network BYOD Win

Laptops

Why Choose Horizon Mirage

Trusted and Reliable

Low infrastructure costs Easily scalable Built in backup and
recovery

Easy to Use
Easy to deploy Management simplicity
and flexibility

Best End-User Experience

Optimized network
performance

Native desktop
performance

Lower desktop TCO

Non-disruptive to
existing environment

Persistent
personalization

Delivering You Best Value in Desktop Management

Horizon Mirage
Horizon Mirage Perpeptual Migration Term License

OS Migration

$150

Image Management
PC Backup & DR ThinApp Fusion Pro + VM Player Pricing per Named User

$50

THANK YOU

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