EXECUTIVE SUMMARY

This project work has been conducted in AON HEWITT INDIA HR PVT.LTD., BANGALORE. It is the one of the leading HR PA RO!! O"T#O"R$IN% &anaged b' AON groups(

)A #T"* ON PA RO!! #O+TWARE,# "#E* IN AONHEWITT IN*IA HR P-T !T*( AND HR ROLL IN PAYROLL, is the stud'
conducted at AONHEWITT IN*IA HR P-T !T*( .AN%A!ORE. The &ain objecti/e is to know the pa'roll software,s used in the organi0ation and the roll of HR in pa'roll( The secondar' objecti/es of this stud' are 1 To understand the HR roll in Pa'roll1 To re/iew the effecti/eness of the Pa'roll process of Aonhewitt, To find about the software,s used in Pa'roll process and satisfactor' le/el of e&plo'ees using this software,s 1To anal'sis whether these software,s are user friendl'1 To suggest the !atest #oftware,s in achie/ing organi0ational objecti/e( This stud' has been co&piled with the help of pri&ar' data and secondar' data( Pri&ar' data were collected fro& 23 respondents with the help of structured inter/iew and Obser/ation &ethod( #ince the stud' was the Population #tud'1 the data were collected fro& all the e&plo'ees in the pa'roll depart&ent( The #econdar' sources of data were collected through co&pan' profile1 organi0ation Website and other related librar' books( The collected data were anal'0ed with the help of Simple Percentage analysis, chi- square and one sample run test. It was found that there is no regular training 4

progra& conducted and &ajorit' of the e&plo'ees were satisfied with the e5isting software used( To conclude the e5isting software used was /er' good(

INTRODUCTION
Effecti/e software s'ste&s contain two basic s'ste&s operating in $onjunction8 an e/aluation s'ste& and a feedback s'ste&( The &ain ai& of the e/aluation s'ste& is to 9if an':( This gap is the shortfall that occurs when perfor&ance does not &eet the standard set b' the organi0ation as acceptable( The &ain ai& of the feedback s'ste& is to infor& the e&plo'ee about the ;ualit' of the software pro/ided b' the organi0ation( 9Howe/er1 the infor&ation flow is not e5clusi/el' one wa'( The Technolog' tea& also recei/es feedback fro& the e&plo'ee about software proble&s1 etc(:One of the best wa's to appreciate the purposes of perfor&ance appraisal is to look at it fro& the different /iewpoints of the &ain stakeholders8 the e&plo'ee and the organi0ation(

Employee Vie poi!"

+ro& the e&plo'ee /iewpoint1 the purpose of software used to calculate pa'roll process in four<fold8
1. Tell &e what 'ou want &e to do 2. Tell &e how well I ha/e done it with software used in the organi0ation 3. Help &e i&pro/e &' software skills 4. Reward &e for doing well(

O#$%!i&%"io!%l Vie poi!" +ro& the organi0ation=s /iewpoint1 one of the &ost i&portant reasons for ha/ing software is to establish and uphold the principle of accountabilit'( +or decades it has been known to researchers that one of the chief causes of organi0ational failure is >non<align&ent of responsibilit' and accountabilit'(> Non<align&ent occurs where e&plo'ees are gi/en responsibilities and duties1 but are not held accountable for 7

the wa' in which those responsibilities and duties are perfor&ed( What t'picall' happens is that se/eral indi/iduals or work units appear to ha/e o/erlapping roles( The o/erlap allows < indeed acti/el' encourages < each indi/idual or business unit to >pass the buck> to the others( "lti&atel'1 in the se/erel' non<aligned s'ste&1 no one is accountable for an'thing( In this e/ent1 the principle of accountabilit' breaks down co&pletel'( Organi0ational failure is the onl' possible outco&e In cases where the non<align&ent is not so se/ere1 the organi0ation &a' continue to function1 albeit inefficientl'( !ike a poorl' &ade or badl' tuned engine1 the non<aligned organi0ation &a' run1 but it will be sluggish1 costl' and unreliable( One of the principal ai&s of perfor&ance appraisal is to &ake people accountable( The objecti/e is to align responsibilit' and accountabilit' at e/er' organi0ational le/el(

NEED 'OR THE STUDY(

The following are the needs to do the research at Ao!He i"" P-T(!T*(

4( There is no such research work was carried before( 6( The &anage&ent was in the position to know whether the e5isting software s'ste& used is effecti/e or not( 7( To &easure the satisfaction le/el of the e&plo'ees using the software( ?( To get suggestions fro& the e&plo'ees for further i&pro/e&ent in e5isting software s'ste&( 2( To contribute to the growth of the organi0ation(

OB)ECTIVES

PRIMARY To know the roll of HR in pa'roll and the pa'roll software,s used in the organi0ation(

SECONDARY

To understand the HR roll in Pa'roll( To re/iew the effecti/eness of the Pa'roll process of Aonhewitt(

To find about the software,s used in Pa'roll process and satisfactor' le/el of e&plo'ees using this software,s ( To anal'sis whether these software,s are user friendl'( To suggest the !atest #oftware,s in achie/ing organi0ational objecti/e(

LIMITATIONS O' THIS STUDY

1. The respondent attitude did not allow &e to get their true feelings( 2. Aost of the respondent feared to gi/e their na&e( 3. Aost of the e&plo'ees were bus' with their tight work and the' don,t want to be

disturbed(
4. E&plo'ees are /er' li&ited and duration is li&ited(

RESEARCH METHODOLOGY

RESEARCH DESIGN(

A research design is the arrange&ent of conditions for collection and anal'sis of data in a &anner that ai&s to co&bine rele/ance to the research purpose with econo&' in procedure(

EXPLORATORY RESEARCH(
E5plorator' research focuses on collecting data using an unstructured for&at or infor&al procedures to capture data and to interpret the&( It is often used to classif' the proble&s or opportunities and it is not intended to pro/ide conclusi/e infor&ation fro& which a particular course of action can be deter&ined(

SAMPLING DESIGN(
A sa&ple design is a definite plan for obtaining a sa&ple fro& a gi/en population

POPULATION(
The e&plo'ees of AONHEWITT will constitute the entire population( Here the entire population is considered for &' stud' because the population is li&ited(

DATA COLLECTION(
*ata is recorded &easure of pheno&ena( While deciding about the &ethod of data collection1 the researcher should keep in the &ind about two t'pes of data( The' are1 Pri&ar' *ata and #econdar' *ata B

P#im%#y *%"%
Pri&ar' data represent the first hand raw data that ha/e been specificall' collected for the current research proble&( Pri&ar' data are raw1 unprocessed and 'et to recei/e an' t'pe of &eaningful interpretation( #ources of pri&ar' data tend to be the output of conducting so&e t'pe of e5plorator'1 descripti/e or casual research( OBSERVATION, INTERVIE+

*irectness of the obser/ation8

.ased on the directness of obser/ation1 it can be grouped as direct or indirect( *irect obser/ation happens when the obser/er is ph'sicall' present and &onitors while the e/ent is taking place( This is highl' fle5ible as the obser/er can decide what to obser/e1 how &uch ti&e to spent on obser/ation of an aspect1 when to shift focus etc( The obser/er &a' feel bored or frustrated b' constantl' being on the watch and &a' tend to loose focus( This &ight reduce the accurac' and co&pleteness of the obser/ation( Another weakness is that the obser/er &a' be o/erloaded when the e/ents takes place ;uickl' which cannot be kept track of or recorded(

Se,o!*%#y *%"%

The secondar' data is the historical data pre/iousl' collected and asse&bled for so&e other research proble&( #econdar' data can be usuall' gathered at faster and econo&ical &anner than the pri&ar' data( Howe/er the data &a' not fit in the researchers infor&ation need( The secondar' data can be obtained for& the libraries1 website1 published as well as unpublished docu&ents etc(1

S%mpli!$ me"-o*olo$y %!* p#o,e*.#e

Non<probabilit' sa&pling the research finding cannot be generali0ed and the sa&pling error cannot be assessed( The findings are li&ited to the sa&ple1 which pro/ided the original raw data( Howe/er non<probabilit' sa&pling &a' be the onl' choice in case where the population cannot be ascertained(

SAMPLING TECHNI/UE( PURPOSIVE SAMPLING

A purposi/e sa&ple is a non<representati/e subset of so&e larger population1 and is constructed to ser/e a /er' specific need or purpose( A researcher &a' ha/e a specific group in &ind1 such as high le/el business e5ecuti/es( It &a' not be possible to specif' the population << the' would not all be known1 and access will be difficult( The researcher will atte&pt to 0ero in on the target group1 inter/iewing who&e/er is a/ailable

S%mple 0i&e
The sa&ple si0e for the gi/en project is 23( Period of stud'

The stud' period taken for this project is ? &onth(

Tool0 U0e*( Simple %1e#%$e C-i 02.%#e "e0" O!e 0%mple #.! "e0"

43

44

Re1ie

o3 Li"e#%".#e

MA)OR DUTIES O' HR(

Ensures ti&el' and accurate preparation of all Institution pa'roll operations and works closel' with the Hu&an Resources Office to ensure that pa'roll actions are in confor&ance with e&plo'&ent and benefits practices and accounting procedures(

O/ersees preparation of all federal and state pa'roll ta5 reports1 including ;uarterl' and 'ear<end returnsE deter&ines ta5abilit' of non<wage pa'&ents and ser/es as in< house contact for technical ta5 co&pliance issues1 including ta5 liabilities of foreign nationals(

Interprets Institution e&plo'&ent policies and go/ern&ent regulations in connection with pa'roll acti/ities and &akes reco&&endations on &odifications to senior &anage&ent as appropriate(

Handles federal and state agenc' audits and &aintains close contact with ITI and other regulator' agencies to ensure that the Institution has accurate infor&ation and is in co&pliance(

Aaintains all pa'roll records1 reports1 co&putations and audits1 including periodic internal audit tests of labor utili0ationE works closel' with internal and e5ternal auditors to ensure co&pliance with rele/ant ta5 laws and go/ern&ent regulations(

Interfaces routinel' with Hu&an Resources on e&plo'ee benefits issues 9deductions1 retire&ent pa'&ents1 etc(: to ensure ti&el' and accurate processing( 46

Works closel' with Aanage&ent Infor&ation #'ste&s on de/eloping pa'roll applications that ensure internal controls and facilitate the i&ple&entation and &aintenance of pa'roll and HR &aster files(

Pro/ides periodic anal'sis of pa'roll and disburse&ent records to ensure that adjust&ents are in accord with &anage&ent=s criteria(

#uper/ises Pa'roll Office staff and operationsE pro/ides on<going assistance to Institution e&plo'ees in ta5<related pa'roll &atters(

Participates in business re<engineering acti/ities to support the establish&ent and

47

P%y#oll Me"-o*olo$y

#AP<source is a software<Talent pa'roll ser/ice pro/ider which can take best of the a/ailable software to suite client need( We can use an' pa'roll software with strong &ethodical ser/ice orientation(

To belie/e sensiti/e acti/it' like pa'roll ser/ice is &ore i&portant than the tool used( E4e,."io! O56e,"i1e To build &ethodical F ser/ice oriented approach in e5ecution of Pa'roll as it is a sensiti/e acti/it' and needs to be e5ecuted1 ti&el' F consistentl' Co##e,"ly "o "-e l%0" *e"%il To fulfill statutor' obligationsGco&pliances To gi/e co&plete picture e/er' &onth to &anage&ent and e&plo'ee #upporti/el' F predictabl' Aethodical structured approach to pa'roll outsourcing To -elp .0 A00e00, A!%ly&e %!* "o B.il* 0oli* e4e,."io! 'o.# S"%$e0
1. 2.

A!%ly0i0 0"%$e Hdocu&enting the details gathered( T#%!0i"io! 0"%$e < preparation Pilo" 0"%$e H /erification P#o*.,"io! 0"%$e 4?

3.

4.

S"%$e7I( A!%ly0i0
"nderstand client business Align&ent of outsourcing strateg' with the corporate strateg'

Assess re;uire&ent

Re/iew en/iron&ent

$onfir& /iabilit'

Identification of an outsourcing cha&pion

Establish&ent of clear ti&elines around the outsourcing initiati/e S"%$e7II ( T#%!0i"io!

Tea& &obili0ation 9technolog' F do&ain: Training in tools and procedures if re;uired

Hand<o/er of responsibilit' to our tea&

Establishing necessar' set<up

S"%$e III ( Pilo"

*ata collection and entr' in the *G.

42

 One ti&e data

$o&pan' F e&plo'ee

Aonthl' data

*ata in between the &onths

*ata /alidation with the client

-erif' per the checklist1 if we ha/e recei/ed the &onthl' data in co&plete

Enter the data in the salar' processing software

*ata entr' /alidation

-erif' if software has gi/en considerations to all e5ceptions( If not do the necessar' changes &anuall'( %enerate salar' working and send I/ariance, F I&onthl', report to custo&er for /erification

S"%$e IV ( E4e,."io!
Aonthl'8 9Pdf file o/er the e&ail: #alar' slips to the e&plo'ee with lea/e balance F to date fig(

$onsolidated report to the &anage&ent

Note to the .ank for disburse&ent of salar'

4@

 Aonthl' ta5 deduction state&ent

Aonthl' P+G#ociet' contributions

Projected Inco&e ta5 working for the 'ear Annuall'GJuarterl'

AI#

Juarterl' ta5 return docu&ents to co&pan' and to e&plo'ee

#alar' certificate to the e&plo'ee

Attending to the call of the e&plo'erGe&plo'ee on specific issues

P%y#oll B%,8 O33i,e S,ope o3 0e#1i,e0

4B

 Aaintenance and updating of e&plo'ee infor&ation sheet G salar' register $alculation and preparation of &onthl' salar' sheets( $alculation and deduction of statutor' deductions like Pro/ident +und1 Profession Ta51 Inco&e Ta5 etc as and when the' are applicable( C%l,.l%"io! o3 i"--ol*i!$ "%4, 0"%"."o#y %!* !o! 0"%"."o#y *e*.,"io!0 o! 0%l%#y. Aonthl' pa'<slips to e&plo'ees Juarterl' IT report to e&plo'ees T*# $ERTI+I$ATE# Issue +or& 4@ to all e&plo'ees T*# RET"RN#1 +iling of ;uarterl' salar' E<T*# returns

4C

+-y P%y#oll 0o3" %#e .0e* i! "-e o#$%!i&%"io!9

o Pa'roll #'ste&s o Pa'roll Reports The stud' specificall' seeks to answer the following proble&s in &anual pa'roll process8

K #peed in processing pa'roll tends to be slow( K Prone to &athe&atical errors that could consu&e &uch ti&e than it should and could cause financial or legal trouble( K Tall'ing of ti&e cards is done &anuall'( K Ti&e consu&ing in double checking the consistenc' of all the reports( K *ifficult and ti&e consu&ing in keeping up<to<date in ta5es and other deductions( K #torage of files is susceptible to be da&aged as well as lost of data( #ignificance of #tud' K #peed in processing pa'roll will ha/e a faster perfor&ance b' &eans of decreasing the &anual input areas( K Aathe&atical errors will be pre/ented b' auto&atic co&putations that the proposed s'ste& will pro/ide and 'ou &a' not ha/e to worr' about ha/ing financial or legal trouble( K Tall'ing of ti&e cards will be done auto&aticall' b' including a co&puteri0ed e&plo'ee log<in s'ste& in the proposed s'ste& which will be responsible in co&puting the ti&e the e&plo'ee worked( K The proposed s'ste& will record all data in all reports at the sa&e ti&e so 'ou can &ake sure the' are consistent and it also sa/es ti&e( 4D

K E&plo'ers will ne/er ha/e to spend &uch ti&e in keeping up to date with ta5es and deductions because the s'ste& will be designed updated to such deductions( K #torage of files will be safe and secured with )userna&e and passwordsL and can easil' be accessed(

S,ope %!* Limi"%"io!

After se/eral inter/iews and obser/ations1 the researchers ha/e co&e to identif' how the pa'roll works( The ai& of the research is to pro/ide a specific school1 Hillcrest .aptist Acade&'1 a co&puteri0ed pa'roll s'ste&( The proposed s'ste& will guide the e&plo'er through all the stages of the process( The s'ste& can onl' do the following8 $o&pute &onthl' net inco&e1 PA%<I.I%1 Withholding Ta5 and other deductions

THE PROBLEM AND REVIE+ O' RELATED LITERATURE

As co&puter technolog' changes at such fast phase1 &an' businesses sectors tr' to cope up b' upgrading co&puter s'ste& constantl' in order to sta' co&petiti/e( The &ulti function abilit' of technolog' for its ad/ance s'ste& is also an i&portant factor for a co&pan' to use software( It &akes efficient use of the ad/ance technolog' and has a&bition to disco/er &ore( $o&puters ha/e the great i&pact on the profession of accounting( With the rapid growth of technolog' toda'1 there is no doubt that co&puter will beco&e a co&&on asset in all profession(

63

The progra& also allows the &onthl' pa'roll schedule to be calculated accuratel'( Must b' ha/ing all e&plo'ees, info like na&e1 working hours1 wages etc to enter in the database( Therefore1 pa'roll can be done with the guide of the progra&( The s'ste& is good in for its specialt' in the fields of accounting( It is eas' to use1 effecti/e and efficient in organi0ing and calculating the pa'roll( In addition1 this stud' ai&s to de/elop a reliable and &anageable co&puteri0ed pa'roll s'ste& for a better &anageable of a business( The Proposed $o&puteri0ed Pa'roll #'ste& will gi/e a big relief of the e&plo'ee and e&plo'ers as well(

64

HO+ THE INPUT PROVIDED BY THE CLIENT

#tor' pro/ided b' the client was as follows8 ) ou are to design and i&ple&ent a pa'roll s'ste& that should accept e&plo'ee hours worked1 co&pute net pa' and record all the pa'roll data for subse;uent processing( The s'ste& should prepare pa' che;ues and a pa'roll ledger1 and &aintain data on a se;uential pa'roll file( Non<statutor' deductions such as union dues and pension plans to be &ade( )The pa'roll data are e&plo'ee nu&ber1 e&plo'ee na&e1 pa' rate1 and union &e&ber flag( The 'ear<to<date total should contain earnings1 federal ta51 pension plan1 and union duesL To acco&plish these tasks1 we had to &eet with the client to find out e5actl' what the progra& is Aeant to do( He#e %#e "-e 0.5 0"o#ie0 "-%" e e#e %5le "o $e" 3#om "-e ,lie!"( The progra& accepts e&plo'ee hours worked( The progra& co&putes net pa'( The progra& record all the pa'roll data for subse;uent processing( The progra& should prepare pa' che;ues( The progra& should prepare a pa'roll ledger( The progra& should &aintain data on a se;uential pa'roll file( Non<statutor' deductions such as union dues and pension plans to be &ade( ear<to<date total should contain earnings1 federal ta51 pension plan1 and union dues( Pa'roll data are e&plo'ee nu&ber1 e&plo'ee na&e1 pa' rate1 and union &e&ber flag(

66

Te#mi!olo$y De3i!i"io!(
This section gi/es a definition and e5planation of so&e of the ter&s used in the project8 Employee D%"%( This is the e&plo'ee=s infor&ation in the co&pan'( It consists of the e&plo'ee identification nu&ber1 e&plo'ee na&e1 pa' rate1 pension plan flag1 and union &e&ber flag( P%y#oll Re,o#*08 The pa'roll records are used to store each &onth,s hours worked1 and the rates for that &onth( R%"e0( Rates consists of the percentage that would be deducted fro& the gross pa' depending on union &e&bership status1 pension plan1 state and federal ta5( Each e&plo'ee can ha/e a uni;ue hourl' rate( P%y#oll Le*$e#( This is a table that shows the calculated pa' of e&plo'ees and the &onth in which the' earned the pa'( The ledger can be filtered b' na&e1 identification nu&ber1 'ear and &onth( Ho.#0 +o#8e*( This is the nu&ber of ti&es that an e&plo'ee works in a &onth( The hours worked is used to calculate the pa' that an e&plo'ee will recei/e for that &onth( Ne" P%y( The net pa' is the final salar' a&ount that would be gi/en to the e&plo'ee after all the deductions are subtracted fro& the gross pa'( The deductions include a&ong others ta5es1 union &e&ber dues and pension plan( G#o00 P%y( The gross pa' is the a&ount that the e&plo'ee earns before the deductions are subtracted( De*.,"io!08 *eductions are &ade up of ta5es1 union &e&bership dues1 pension plan( The' are subtracted fro& the gross pa' to gi/e the net pa' which is the e&plo'ee=s final pa' for the &onth(

67

T%4e0( The ta5es consists of the state dues and federal dues( A percentage of the e&plo'ee=s salar' goes to state and countr'( U!io! Mem5e#0-ip D.e0( This is &eant for e&plo'ee=s that are union workers in the co&pan'( The' get to pa' a percentage for union dues( An e&plo'ee can be a union &e&ber and later change status to be a non<union &e&ber( Pe!0io! Pl%!( E&plo'ees that opted to use the pension plan of the co&pan' get to pa' a particular percentage of their pa' in preparation for their retire&ent( P%y0lip8 These are state&ents pro/ided b' the e&plo'er to the e&plo'ees for the total earnings F deductions accrued in the current &onth( ITCS( These are the state&ents pro/ided fro& the e&plo'er to the e&plo'ees on 'earl' basis to check there Inco&e ta5 paid during the financial 'ear( It contains as like In/est&ents1 #a/ings1 Rei&burse&ent clai&s etc((1 Ye%#7To7D%"e To"%l( The 'ear<to<date total is the su&&arisation of all the pre/ious earnings till the &onth before the current &onth(

6?

REVIE+

O'

TECHNOLOGY

TEAM

TO

MEET

CLIENTS

RE/UIREMENTS(
The client knows how far Organisation software is co&ing and knows what to e5cept at one particular ti&e or the other( The software is built e5actl' the wa' the client wants it to be built( P#o6e," Deli1e#%5le0 We &et with our client on a few occasions to show our progress so far( In the long run1 showing the client part of the finished product in stages helped( There were a few things he brought to our understanding and we were able to change those things( If we had waited till we finished the coding1we would ha/e found it reall' difficult to correct the errors we found in such a short ti&e( The graphical user interface was acceptable to the client at this stage e/en though he thought we could i&pro/e on it with a little &ore ti&e( +ro& our project deli/erables1 the client was able to bring to our understanding that the e&plo'ees should ha/e different pa' rates and that it would be safe 9for record purposes: to calculate the e&plo'ee=s 'ear<to<data total salar' earnings( These obser/ations were later incorporated into the final deli/erable(

So3" %#e *e1elopme!" p#%,"i,e0 %*op"e* i! AONHE+ITT.

E5tre&e Progra&&ing to build the software( The whole tea& approach in which the client was in/ol/ed through out the software de/elop&ent( #i&ple designs which were as si&ple as the current functionalit' allowed b' the s'ste&( 62

+e 3i#0" 5e$%! i"- 1e#y 0imple *e0i$! -i,- i0 i!,#eme!"%lly imp#o1e*. Co!"i!.o.0 i!"e$#%"io! was also used where each code was co&piled run and tested before adding to the s'ste& after which the s'ste& &ust &eet all the criteria The &ost i&portant practice adopted was pair progra&&ing( The technolog' tea& paired up with &e&bers of the pa'roll tea& and each tea& &et at /arious ti&es to code( After each pair coded1 the' &ade sure the' tested and co&piled it1 then added it to the &ain s'ste& which the' sent to the other group &e&bers( We also &ade sure that we coded according to coding standards1 the de/elop&ent codes were consistent and had the sa&e st'le throughout(

6@

6B

COMPANY PRO'ILE
E-O!"TION O+ ON HEWITT<A MO"RNE

Edwin >Ted> Hewitt founded Edwin #hields Hewitt and Associates on October 41 4D?31 as a brokerage house focusing on insurance and personal financial ser/ices( *uring and after the war1 Hewitt=s particular e5pertise beca&e i&&ensel' /aluable when the go/ern&ent instituted >pa'<as<'ou<go> inco&e ta5es in 4D?7 and the "(#( cost of li/ing increased &ore than 62 percent in 4D?2( Once the war and its rationing ended1 A&ericans returned to work and the econo&' reco/ered( Hewitt=s clients1 &an' of who& had &anufactured goods for the war effort1 returned to their custo&ar' businesses and thri/ed( Hewitt began offering its clients state&ents to track their e&plo'ee benefits and had pioneered the use of specific financial goals for co&pan' in/est&ents( Hewitt=s progra&s were the first of their kind to be appro/ed b' the Internal Re/enue #er/iceE the' were so cutting edge the "(#( *epart&ent of !abor asked the fir& to create for&s for the welfare and pension progra&s of the 4D23s( .' the 4D@3s the Hewitt fir& continued to e5pand its pension and benefit plans1 creating &ore sophisticated progra&s for its clients1 and Hewitt beca&e the first co&pan' to design pension and benefit plans tied to a corporation=s re/enue and growth projections( Hewitt was the onl' co&pan' asked b' the "(#( go/ern&ent to consult on the +ederal Interagenc' Task +orce fro& 4D@? to 4D@C( The Task +orce was responsible for the design and i&ple&entation of the new E&plo'ee Retire&ent Inco&e #ecurit' Act(

In the ne5t decade Hewitt began offering its clients its trade&arked .enefit Inde5 to track the perfor&ance of benefit progra&sHan industr' first( Hewitt also offered its clients se/eral 6C

fle5ible in/est&ent strategies for e&plo'ee benefit packages1 which led to the for&ation of a new consulting fir&1 the Hewitt In/est&ent %roup1 in 4DB?(

.' earl' 6333 Hewitt e5panded with new offices near Houston1 Te5as1 and a new office in Nuala !u&pur1 Aala'sia( The co&pan' also announced the &erger of its .ritish and Irish operations with the "nited Ningdo&=s .acon F Woodrow1 a leading retire&ent and HR &anage&ent consulting fir&(

Hewitt briefl' offered #ageo1 a co&prehensi/e online ser/ice where participants could co&pare1 choose1 and enroll in benefit progra&s( #ageo was designed for retirees and co&panies with nu&erous older e&plo'ees1 to offer this growing population the sa&e benefits pro/ided to Hewitt=s 423 corporate clients and their 42 &illion worldwide e&plo'ees( Hewitt hoped that #ageo=s online for&at would not onl' si&plif' the benefits process but lower e&plo'er costs as well( Within a few &onths of its debut1 #ageo had enrolled nearl' a do0en co&panies representing 2331333 indi/iduals( Howe/er1 #ageo ne/er &ade &one' and was dis&antled shortl' thereafter(

In 6334 Hewitt for&all' announced its intention to beco&e a publicl' traded co&pan' after nearl' si5 decades as a pri/ate fir&( "nder the ticker s'&bol HEW on the New ork #tock

E5change1 Hewitt went public on Mune 6B1 63361 with an initial offering of 44 &illion shares 9at O4D per share:( #hare prices rose as high as O67 the following da'( Hewitt wasted little ti&e in putting its new funds to work1 pa'ing off debt1 purchasing +rance=s +inance Arbitage1 an in/est&ent consultanc' fir&1 and spearheading e5pansion plans for the "nited Ningdo& and $hina(

6D

In 6337 Hewitt took o/er the $ork1 Ireland<based .ecketts1 a benefits consultanc'1 and bought the software progra&s and pa'roll ser/ices of $'borg Worldwide Inc( These &o/es1 along with se/eral others1 pro&pted the $hicago<based $rain=s $hicago .usiness to na&e Hewitt one of the area=s fastest growing public fir&s1 with fiscal re/enues topping O4(D billion for the 'ear( In 633? Hewitt announced the purchaseG&erger of Ir/ine1 $alifornia=s E5ult Inc(1 another HR and consulting fir&( The deal was /alued at close to OB33 &illion and was e5pected to bring in co&bined re/enues of &ore than O7 billion b' the following fiscal 'ear(

+or 633? Hewitt reached re/enues of O6(6 billion and the fir& sustained its ?7rd consecuti/e 'ear of growth( E&plo'ees nu&bered &ore than 661333 in nearl' three do0en countries 9including .ra0il1 $hina1 +rance1 India1 Ireland1 The Netherlands1 Puerto Rico1 #ingapore1 and #wit0erland: ser/ing &ore than 4C &illion e&plo'ees for its corporate clients( In addition1 the co&pan' was na&ed one of A&erica=s Aost Ad&ired $o&panies in 633? b' +ortune &aga0ine1 ranked as one of the 433 .est Places to Work for the fourth consecuti/e 'ear b' $o&puter World1 and had beco&e the "nited #tates= largest and the world=s second largest benefits outsourcing co&pan'1 according to .usiness Insurance &aga0ine(

.' earl' 6332 Hewitt had clinched se/eral significant business processing outsourcing 9.PO: contracts1 signing publisher Tho&son $orporation1 #un Aicros'ste&s1 hospitalit' leader Aarriott International1 be/erage giant Pepsi$o Inc(1 Wacho/ia $orporation1 and others to a roster of &ore than 61233 international clients( As the 'ear ca&e to a close1 Hewitt had fallen a bit short of its O7 billion goal1 bringing in re/enues of O6(C billion( Anal'sts belie/ed the business outsourcing &arket would top O77 billion or &ore in 633@(

On Mul' 461 63431 $hicago<based insurance broker1 Aon $orp(1 announced that it had agreed to bu' Hewitt Associates for O?(D billion in cash and stock(P4Q The purchase was co&plete as of 73

October 41 6343 and Hewitt=s stock ticker 9HEW: was re&o/ed fro& the N #E( ( As of October 63461 there was little &ention of the Hewitt na&e in the Aon web sites1 although &ost of its ser/ices continued( The AON s'&bol on the New ork #tock E5change belonged to

Aon1 head;uartered in !ondon rather than $hicago since Manuar'(

P-ilo0op-y
AONHewitt is dedicated to pro/iding high<;ualit' Professional e&plo'er ser/ices with e&phasis on ;ualit' and deli/er' schedules1 the e/olution of our co&pan' has been guided b' the following philosophies <

Employee o#ie!"%"io!
AONHewitt belie/es its true strength lies in the potential of its e&plo'ees( Pro/iding an en/iron&ent of Trust1 $onfidence and !earning1 is one of the core /alues of the organi0ation( These are supported b' initiati/es to ensure e&plo'ee &oti/ation1 creati/it' and e&power&ent(

C.0"ome# Deli$-"
As a custo&er<oriented organi0ation1 we are focused on accurate on<ti&e deli/er'( We belie/e in partnering with our clients to build a consistent relationship to achie/e process efficiencies( $usto&er satisfaction and delight is the core /alue of our all e&plo'ees( Our ai& is to de/elop and deli/er ;ualit' ser/ices designed to satisf' custo&er=s specific re;uire&ents and needs(

74

I!!o1%"e, C#e%"e %!* G#o ( Our spirit of creati/it' is e&bodied in gi/ing our e&plo'ees an en/iron&ent where the' work as groups and !earn to Inno/ate and translate these best practices into dail' workwa's(The' -enture to $reate and pro/ide the&sel/es with a sense of achie/e&ent( The' Aspire to %row and create /alue not onl' for the&sel/es but the organi0ation as well( /.%li"y %0 % %y o3 li3e(
Our principles of ;ualit' are translated to deli/er internall' and e5ternall' outputs that add /alue1 efficienc' and 'ield constant producti/it' i&pro/e&ent( This is further strengthened b' proble& sol/ing and solutions at grass roots le/el that in turn de/elops the spirit of e&power&ent and tea&work(

M%!%$eme!" Te%m
+. Cleme!" S"o!e7 'o.!*e# %!* P#e0i*e!" W( $le&ent #tone created our global business to respond to the broad di/ersit' of business process needs he e5perienced as both a business owner and international trader of plastics1 petroche&icals and rare jewels( His acco&plish&ents were recogni0ed b' the following awards8 Aass Autual .lue $hip Award recipient for 4DDD1 finalist for the Ernst and Entrepreneur of the ear Award in 4DDC1 4DDD and 63331 and the 4DDB $iti0en of the oung ear

Award fro& the Aontgo&er' $ount' Park Police( He is a &e&ber of NAPEO and AAAPE and holds a degree in international business &anage&ent(

C-.,8 E-#i$ 7 C-%i#m%! o3 "-e 5o%#*

$harles Ehrig $PA1 -ice President of +inance and $hief +inancial Officer1 is a graduate of the prestigious .enja&in +ranklin "ni/ersit' school of accounting currentl' part of %eorge 76

Washington "ni/ersit' located in Washington1 *($( He beca&e a $ertified Public Accountant in the #tate of Aar'land in 4DC?( *uring his 4C 'ears of e5perience he has been both a partner in a local public accounting fir& as well as a sole proprietor in his own public accounting practice( .orn in the *($( &etropolitan area1 Ar( Ehrig currentl' li/es in Aontgo&er' $ount'1 A* where he raises two sons( Ar( Ehrig is /er' acti/e in the local co&&unit' and also sits on a nu&ber of boards of local non<profit organi0ations(

S%mee# Ali 7 I!*epe!*e!" Di#e,"o# B%!$%lo#e ope#%"io!0

#a&eer Ali is a +ellow Ae&ber of the Institute of $hartered Accountants of India( He has &ore than 4C 'ears of e5perience in the field of $orporate +inance1 Transaction #upport1 Restructuring1 $orporate law and regulator' &atters( He presentl' practices as a $hartered Accountant and ad/ises /arious Indian and Aultinational co&panies on corporate &atters( He was earlier associated with Hewitt associates Pri/ate !i&ited as a -ice President handling Transaction #upport for Aergers F Ac;uisitions1 *ue *iligence Re/iew and legal &atters( At Aonhewitt1 he is an independent *irector on the .oard( S R%$-%1%! 7 #enior -ice President1 Ae&ber < #enior Aanage&ent $o&&ittee Ragha/an has o/er 63 'ears of finance and secretarial e5perience in &anufacturing1 tra/el1 logistics1 trading and teleco& sectors( He has been in/ol/ed in setting up and reengineering s'ste&s and process around core accounting1 ta5ation1 de&ergers and public issues( At Aonhewitt he o/ersees the finance1 legal and secretarial functions( Ragha/an is a Jualified chartered account and co&pan' secretar'(

V C-%!*#%8%!" 77 Mem5e# 7 Se!io# M%!%$eme!" Commi""ee

$handrakant o/ersees the Operations F Jualit' functions at Aonhewitt $handrakant has o/er 62 'ears of &ultifunctional e5perience across a spectru& of Industries < AN$1 77

Aanufacturing1 #AEs and has e5posure to Aaterials F !ogistics Operations1 #er/ice #upport1 *ealer Operations1 Production Planning F Aanufacturing( He has been associated with projects on both I#O F J# certification processes( Prior to joining Aonhewitt1 $handrakant was the .usiness Head of a #AE &anufacturing unit in Ta&il Nadu( STA''ING SOLUTION

E&plo'ees are a /ital force to an' organi0ation=s growth initiati/e( Aonhewitt with a pan India presence F a wide database is an ideal partner to address d'na&ic &anpower re;uire&ents( .' i&ple&enting best practices and procedures across our processes1 we ensure on<ti&e deli/er' and capabilities to source and &igrate candidates to &eet the specific re;uire&ent of our clients( .eing custo&er centric1 we also add /alue to our staffing ser/ices through training1 pa'roll processing1 Ta5 F benefits ad&inistration1 insurance1 statutor' co&pliances( Se#1i,e 5e!e3i"0 7

A0 % Clie!"

Smoo"- "#%!0i"io! o3 yo.# employee0 o!"o Ao!-e i"" p%y#oll0 Re,#.i"me!" o3 %00o,i%"e0 3o# %!y i!*.0"#y M.l"i7i!*.0"#y : m.l"i7le1el e4pe#"i0e P#o,e00i!$ P%y#oll;*i05.#0eme!" o3 0%l%#ie0. G#ie1%!,e ; *i0,ipli!e m%!%$eme!" Compli%!,e "e%m0 %,#o00 "-e ,o.!"#y N%"io!%l p#e0e!,e i"- o33i,e0 i! < m%6o# ,i"ie0

A0 %! A00o,i%"e

M.l"i7i!*.0"#y e4po0.#e Be""e# ,%#ee# *e1elopme!" oppo#".!i"ie0 P#o3e00io!%l ,o.!0eli!$ : o!$oi!$ 0.ppo#" 7?

Compli%!,e M%!%$eme!" 7 P' ; P' "#.0" m%!%$eme!" ; ESI ; P#o3e00io!%l T%4 ; A,,i*e!"%l : li3e i!0.#%!,e

PAYROLL SOLUTIONS HR acti/ities like Pa'roll bring to &ind1 a strea& of innu&erable printouts1 for&s and transactions( Although repetiti/e1 these are critical functions within an organi0ation( Pa'roll ser/ices re;uire constant e/olution of best practices and focus on accurac' F discipline( This is where we ha/e &ade significant in/est&ents in India o/er the last fi/e 'ears( With our rich e5perience in &anaging pa'roll for o/er 43 'ears globall' we understand e/er' aspect of pa'roll &anage&ent F ha/e the abilit' to custo&i0e it to &eet all our client re;uire&ents( With &ore than 6233 clients globall' and partnering with so&e of the largest Indian and Aulti national co&panies in India1 our e5perience has resulted in a consistent growth cur/e( Ao!-e i""=0 ,omple"e p%y#oll 0ol."io!0 ,omp#i0e0 o3 7

Time : A""e!*%!,e M%!%$eme!" Compe!0%"io! : Be!e3i"0 P#o,e00i!$ Reim5.#0eme!" P#o,e00i!$ P%y#oll Repo#"0 : MIS I!"e#3%,e i"- le$%,y Sy0"em0 +e5 5%0e* Deli1e#y S"%"."o#y Compli%!,e /.e#y M%!%$eme!" Re"#i%l0 M%!%$eme!" P' T#.0" M%!%$eme!"

Re,#.i"me!" : E4e,."i1e Se%#,#uccessful business /enture depend on ;ualit' &anpower( %i/en the high potential in Indian &arket and the ad/ent of sun rise sectors1 we now ha/e an independent recruit&ent and 72

E5ecuti/e search di/ision( Our e5pertise spans across business /erticals supported b' a tea& of professionals( Aonhewitt ascertains the skill<set of the prospecti/e candidates through e5pert &ethodologies and selects the &ost ideall' suited for the job( We not onl' pro/ide recruit&ent ser/ice in India but as a result of our association with Talent<61 we are geared up to &anage IT1 Non IT1 Aiddle F senior &anage&ent positions in select #outh East Asian1 and Aiddle East Aarkets(

Re,#.i"me!"(
We ha/e a Pan India tea& of recruiters supporting e5isting and new clients on &andates across le/els( We ha/e a &ulti<industr' e5posure to source and place candidates through this di/ision (There is a strong e&phasis on turnaround ti&e and ;ualit' candidates(

E4e,."i1e Se%#,-(
We &aintain a rich databank of #enior and &iddle le/el profiles fro& across industr' /erticals( $onfidentialit' and candidate fit&ent are pri&e criteria this search di/ision( We ha/e a tea& of /er' e5perienced and professional recruiting consultants &anaging the client and candidate interface(

IT Re,#.i"me!"(
We now ha/e a separate IT recruit&ent wing supporting the IT and ITE# growth in India and abroad and work with the so&e of the largest clients in this field( We ha/e do&ain e5pertise to pro/ide a wide range of client re;uire&ents( HR Consulting & Training: An organi0ation=s workforce needs to constantl' e/ol/e skills to keep abreast with changing business cli&es( Aonhewitt le/erages on its 'ears of e5pertise honed for o/er 7@

a decade to pro/ide to all categories of Industr' /erticals( Aonhewitt=s training &odules are e5periential &ethodolog' to ensure co&plete transfer of learning( We belie/e in uni;ue re;uire&ents of each co&pan' and hence each &odule is custo&i0ed to suit the client(

Co!0.l"i!$ Organi0ational Re/iews like &orale1 satisfaction etc *e/elop&ent of assess&ent tools $oaching F Aentoring Total HR #olutions

Co#po#%"e T#%i!i!$ Tea& .uilding Aind Aapping $onflict Resolution Personal Effecti/eness Progra&s

T#%i!i!$ P%,8%$e0 $a&pus6$orporate +unRWork $orporate Wo&en Perfor&ance appraisal F feedback

Tea& #'nergies F Effecti/eness Co#po#%"e T#%i!i!$ #elf<Awareness F Personal Effecti/eness !eadership F Aanagerial Effecti/eness Ti&e Aanage&ent #tress Aanage&ent $ross $ultural #ensiti/it' F .usiness Eti;uette < International and %eneral Work

$reati/e Proble& #ol/ing $orporate wi/es $o&&unication F Interpersonal #kills Presentation #kills Effecti/e &eeting skills Aoti/ation Talks E&otional Intelligence $usto&er Interface #kills $usto&er *elight Inter/iewing skills Train The Trainer %ood<to<%reat #elf Aanage&ent P.5li, T%l80

T#%!0%,"io! P#o,e00i!$

7B

Aonhewitt=s Transaction processing di/ision assists organi0ations in &anaging &ulti<acti/it' and large data related acti/ities( Aonhewitt has the abilit' to take up seasonal assign&ents for statutor' co&pliance like ta5<returns1 P+1 E#I and data archi/ing( .ook<keeping is an i&portant aspect of corporate control o/er its finances( Aonhewitt is e;uipped with e5perts con/ersant with the intricacies of business finance and co&pliance( We custo&i0e AI# as re;uired b' the enterprise which ensures fool<proof accountabilit'( We speciali0e in /arious transaction processing acti/ities like <

S"%"."o#y Compli%!,e0 D%"% M%!%$eme!" A,,o.!" Re,o!,ili%"io! Pe%8 Lo%* %,"i1i"ie0 i! H.m%! Re0o.#,e : 'i!%!,e Bill p#o,e00i!$ 3o# ,-%!!el p%#"!e#0 e",.

Aonhewitt is a&ong the fast growing Hu&an Resources ser/ice pro/iders world wide1 offering custo&i0ed solutions with cutting<edge technolog'(

Aonhewitt is e;uipped with world<class technolog' and infrastructure and a pan India presence with skilled personnel(

Aonhewitt India is a part of the .rile' %roup 1 an international conglo&erate based out of #ingapore and "#( .rile' %roup is a pri/atel' held &ultinational co&pan' with holdings in the a/iation1 hospitalit'1 business process outsourcing1 and technolog' and ser/ice sectors1 /alued in e5cess of "#O 6 billion( 7C

The co&pan' is pro/iding its ser/ices fro& &ediu& si0e co&panies to large1 &ulti< national corporations( !ocated in si5 &ajor cities1 and utili0ing an e5perienced1 &ulti< talented workforce1 Aonhewitt can address all Hu&an Resources needs in India(

Aonhewitt India1 incorporated in 63341 is a Hu&an Resources #er/ice pro/ider whose offerings include custo&ised ser/ices like

7D

Ao!-e i"" Clie!"0

SAMSUNG SUN MICROSYSTEMS BPL SI'Y CO''EE DAY COCA COLA IDBI BAN> HCL DELL CAPARO MARUTI AIRTEL HD'C 'ORD MONSTER INDIA TITAN CITI 'INANCIAL AIG TATA TELE SERVICES CENTURION BAN> CANARA BAN> BLUE STAR GAMMON ABBOT CASTROL ETC., ?3

?4

ANALYSIS AND INTERPRETATIONS SIMPLE AVEARGE ANALYSIS( T%5le No.?.@ Re%0o!0 3o# 0%"i03%,"io!;*i00%"i03%,"io! le1el "o %#*0 "-e

Me%0.#eme!" o3 So3" %#e .0%$e

LEVEL OPTIONS SATISFIED DISSATISFIED %E&T'A(

NO.O' RESPONDENTS 4 # )

A O' RESPONDENTS !" $ 4

CHART NO.?.@.@ SOURCE( PRIMARY DATA

SOURCE( PRIMARY DATA

D3S of the E&plo'ees are satisfied b' the software and we need to &ore focus on the @ S dissatisfied and ?S not 'et responded( 4 0

T%5le No.?.B Re%0o!0 3o# 0%"i03%,"io!;*i00%"i03%,"io! le1el "o %#*0,

-e"-e#

"-e 0o3" %#e .0e# 3#ie!*ly.

LEVEL OPTIONS *ES %-

NO.O' RESPONDENTS 4+ !

A O' RESPONDENTS ,) +,

CHART NO.?.B.B
#O"R$E8 PRIAAR *ATA

SOURCE (PRIMARY DATA

?4

A&ong 23e&plo'ees C6 S of the e&plo'ees are satisfied with the software s'ste& helps for future growth that the' had i&pro/ed the&sel/es after the progra&( 4C S of the e&plo'ees are not satisfied with software s'ste& helps for future growth

T%5le No.?.C Re%0o!0 3o# 0%"i03%,"io!;*i00%"i03%,"io! le1el "o %#*0 "-e Me%0.#eme!" o3 ,ompl%i!"0 #e$%#*i!$ lo%*i!$ o3 p%y 0-ee" i! 0o3" %#e.

LEVEL OPTIONS SATISFIED DISSATISFIED %E&T'A(

NO.O' RESPONDENTS 4 "

A O' RESPONDENTS !" " +"

?6

CHART NO.?.C.C

SOURCE (PRIMARY DATA

SOURCE( PRIMARY DATA

D3 S of the E&plo'ees are satisfied b' the software and we need to &ore focus on 43S not 'et responded( ?7

T%5le No.?.? Re%0o!0 3o# 0%"i03%,"io!;*i00%"i03%,"io! le1el "o %#*0 "-e Me%0.#eme!" o3 ,lie!"0 #e2.i#eme!"0 5y "-e o#$%!i&%"io!.

LEVEL OPTIONS *ES %-

NO.O' RESPONDENTS # + CHART NO.?.?.?

A O' RESPONDENTS ." #"

SOURCE( PRIMARY DATA

SOURCE( PRIMARY DATA

B3 S of the E&plo'ees are satisfied to &eet the clients re;uire&ents and we need to &ore focus on 73S of e&plo'ees(

??

T%5le No.?.D Re%0o!0 3o# 0%"i03%,"io!;*i00%"i03%,"io! le1el "o %#*0 "-e .0%$e

o3 !e 0o3" %#e 3o# p%y#oll p#o,e00.

LEVEL OPTIONS SATISFIED DISSATISFIED %E&T'A(

NO.O' RESPONDENTS #, +) " CHART NO.?.D.D

A O' RESPONDENTS .$ )4 "

SOURCE( PRIMARY DATA

SOURCE ( PRIMARY DATA B@ S of the E&plo'ees are satisfied with the calculation and we need to &ore focus on 6?S of e&plo'ees dissatisfied(

?2

T%5le No.?.E Re%0o!0 3o# 0%"i03%,"io!;*i00%"i03%,"io! le1el "o %#*0 "-e

Me%0.#eme!" o3 *eli1e#y o3 p%y#oll #epo#" "o ,lie!"0.

LEVEL OPTIONS SATISFIED DISSATISFIED %E&T'A(

NO.O' RESPONDENTS #"

A O' RESPONDENTS $" +"

#"

CHART NO.?.E.E SOURCE( PRIMARY DATA

SOURCE (PRIMARY DATA @3 S of the E&plo'ees are satisfied b' the deli/er' and we need to &ore focus on the 43S dissatisfied and 73S not 'et responded(

?@

T%5le No.?.F Re%0o!0 3o# 0%"i03%,"io!;*i00%"i03%,"io! le1el "o %#*0 "-e

Me%0.#eme!" o3 ,ompl%i!"0 #e,"i3i,%"io!.

LEVEL OPTIONS SATISFIED DISSATISFIED %E&T'A(

NO.O' RESPONDENTS )"

A O' RESPONDENTS 4" +"

) CHART NO.?.F.F

"

SOURCE( PRIMARY DATA

SOURCE( PRIMARY DATA

?3 S of the E&plo'ees are satisfied b' the software /ersion and we need to &ore focus on the 43S dissatisfied and 23S not 'et responded(

?B

T%5le No.?.< Re%0o!0 3o# 0%"i03%,"io!;*i00%"i03%,"io! le1el "o %#*0 "-e .0%$e

pe#io* o3 0o3" %#e.

LEVEL OPTIONS *ES %-

NO.O' RESPONDENTS 4. #

A O' RESPONDENTS !4 $

CHART NO.?.<.< SOURCE( PRIMARY DATA

SOURCE (PRIMARY DATA D? S of the E&plo'ees are satisfied b' the ser/ice pro/ided for the software co&plaints and we need to &ore focus on the @ S dissatisfied(

?C

T%5le No.?.G Re%0o!0 3o# 0%"i03%,"io!;*i00%"i03%,"io! le1el "o %#*0 "-e

Me%0.#eme!" o3 "e%mH0 ,oo#*i!%"io! i"- 0o3" %#e "e,-!olo$y "e%m.

LEVEL OPTIONS *ES %-

NO.O' RESPONDENTS 4, )

A O' RESPONDENTS !$ 4

CHART NO.?.G.G SOURCE( PRIMARY DATA

SOURCE( PRIMARY DATA D@ S of the E&plo'ees are satisfied b' the software de/elop&ent and we need to &ore focus on the ? S dissatisfied( ?D

T%5le No.?.@I Re%0o!0 3o# 0%"i03%,"io!;*i00%"i03%,"io! le1el "o %#*0 "-e

Me%0.#eme!" o3 ,lie!"0 i!p.".

LEVEL OPTIONS *ES %-

NO.O' RESPONDENTS 4) ,

A O' RESPONDENTS ,4 +$

CHART NO.?.@I.@I SOURCE( PRIMARY DATA

SOURCE( PRIMARY DATA

C? S of the E&plo'ees are satisfied b' the clients input records and we need to &ore focus on the 4@ S dissatisfied( 23

T%5le No.?.@@ Re%0o!0

3o# 0%"i03%,"io!;*i00%"i03%,"io! le1el "o %#*0 "-e

Me%0.#eme!" o3 "#%i!i!$ $i1e! "o employee0.

LEVEL OPTIONS *ES %-

NO.O' RESPONDENTS #" )"

A O' RESPONDENTS $" 4"

CHART NO.?.@@.@@ SOURCE( PRIMARY DATA

SOURCE ( PRIMARY DATA @3 S of the E&plo'ees are satisfied b' the software training and we need to &ore focus on the ?3S dissatisfied with training(

5 0

T%5le No.?.@B

T-e %y i! -i,- "-e o#$%!i&%"io! %!* ,lie!"0

*i0,.00 3o# #e7e!$i!ee#i!$ "-e 0o3" %#e 3o# 3.".#e $#o "-.

LEVEL OPTIONS *ES %-

NO.O' RESPONDENTS 4

A O' RESPONDENTS !" +"

CHART NO. ?.@B.@B SOURCE( PRIMARY DATA

SOURCE( PRIMARY DATA

D3 S of the E&plo'ees are satisfied b' the re<engineering and we need to &ore focus on the 43 S dissatisfied( 24

T%5le No.?.@C T-e

%y i! -i,- "-e o#$%!i0%"io! m%i!"%i!0 #e,o#*0 %0 pe#

$o1e#!me!" !o#m0.

LEVEL OPTIONS *ES %-

NO.O' RESPONDENTS " "

A O' RESPONDENTS +"" "

CHART NO.C.@C.@C SOURCE( PRIMARY DATA

SOURCE( PRIMARY DATA 433 S of the E&plo'ees are satisfied b' the organi0ation &aintains all reports according to go/ern&ent nor&s(

26

T%5le No.?.@? T-e m%i!"%i!0 o3 ,lie!" *e"%il0 ,o!3i*e!"i%lly.

LEVEL OPTIONS *ES %-

NO.O' RESPONDENTS 4$ 4

A O' RESPONDENTS !) ,

CHART NO. ?.@?.@? SOURCE( PRIMARY DATA

SOURCE( PRIMARY DATA

D6S of the E&plo'ees are satisfied b' the &aintains of client inputs and we need to &ore focus on the C S dissatisfied(

27

T%5le !o.?.@D T-e

%y i! -i,- "-e employeeH0 i!"e#3%,e i"- HR

*ep%#"me!" 3o# p%y#oll p#o,e00 o3 ,lie!"0.

LEVEL OPTIONS *ES %-

NO.O' RESPONDENTS #) +,

A O' RESPONDENTS $4 #$

CHART NO.?.@D.@D SOURCE( PRIMARY DATA

SOURCE ( PRIMARY DATA @?S of the E&plo'ees are satisfied b' the clients HR and we need to &ore focus on the 7@S dissatisfied(

2?

#tatistical tool applied8

CHI7S/UARE TEST

Satis/ied *es %o Total #, . 4

Dissatis/ied ) + #

%eutral0pass + + )

Total 4+ ! "

S.no

-i

Ei

1-i-Ei2)

1-i-Ei2) Ei

#,

#$.!

+.)+

"."#).

).4$

".)++$

".",$"

+.$4

".4"!$

".)4!.

,.+

+.)+

".+4!#

". 4

".)++$

".#!+,

".#$

".4"!$

+.+#..

Total

"

"

)."4..

22

CALCULATION( *egree of freedo& 9&<4:T9n<4:U97<4:T96<4:U6 Tabulated /alue of *(+U6 R 2S le/el of significance is 2(DD4( Therefore Ho is accepted because the calculated /alue is less than tabulated /alue( Hence there is no significant difference between obser/ed fre;uenc' and the e5pected fre;uenc'( Hence the software used in talent pro is good(

2@

One #a&ple Run Test

****%**********%******%****%*****%*********%****%****%%**** **% r3no. o/ runs3 +4 no. o/ *3 4+ no. o/ %3 ! Ho( T-e 0o3" %#e i0 e33e,"i1e %!* %,,ep" %" #%!*om i! 0e2.e!,e.

H@( T-e 0o3" %#e i0 !o" e33e,"i1e %!* !o" %,,ep" %" #%!*om i! 0e2.e!,e. 0EG#J K BL?@JLGJ M @ ?@MG

K @D.FE

S.E L#J K N BL?@JLGJOBL?@JLGJ7?@7GP

L?@MGJB L?@MG7@J

K B.ICD<

QK #7EL#J

2B

#(E9r:
3 +4-+ ..$ )."# , 3 4-".,$4 5

6 7 /or degree o/ /reedom 8 3 +.!$ ".,$4 9 +.!$ So, accept :" He!,e "-e 0o3" %#e i0 e33e,"i1e %#e %,,ep" %" #%!*om i! 0e2.e!,e

2C

2D

'INDINGS

1. The effecti/eness of the e5isting software s'ste& in AONHE+ITT HR PVT.LTD.

i0 me%0.#e* 5y .0i!$ "-e 3ollo i!$ 1%#i%5le0,

So3" %#e L0%pJ Impo#" o3 *%"% i! 0o3" %#e So3" %#e ,%l,.l%"io! A,,ep" : impleme!" ,-%!$e 'le4i5ili"y Comp%!y poli,ie0 E*.,%"io! :Comp."e# S8ill0 Clie!" Rel%"io!.

F< A o3 "-e Employee0 %#e 0%"i03ie* 5y "-e 0o3" %#e %!* o! "-e ? A *i00%"i03ie* %!* @<A !o" ye" #e0po!*e*.

e !ee* "o mo#e 3o,.0

Amo!$ DI employee0 GI A o3 "-e employee0 %#e 0%"i03ie* p#o$#%m. @I A o3 "-e employee0 %#e !o" 0%"i03ie* 3.".#e $#o "-.

i"- "-e 0o3" %#e

0y0"em -elp0 3o# 3.".#e $#o "- "-%" "-ey -%* imp#o1e* "-em0el1e0 %3"e# "-e i"- 0o3" %#e 0y0"em -elp0 3o#

GI A o3 "-e Employee0 %#e 0%"i03ie* 5y "-e 0o3" %#e %!* e !ee* "o mo#e 3o,.0 o! @IA !o" ye" #e0po!*e*.

@3

 FI A o3 "-e Employee0 %#e 0%"i03ie* "o mee" "-e ,lie!"0 #e2.i#eme!"0 %!* e !ee* "o mo#e 3o,.0 o! CIA o3 employee

FE A o3 "-e Employee0 %#e 0%"i03ie* i"- "-e ,%l,.l%"io! %!* e !ee* "o mo#e 3o,.0 o! B?A o3 employee0 *i00%"i03ie*.

EI A o3 "-e Employee0 %#e 0%"i03ie* 5y "-e *eli1e#y %!* e !ee* "o mo#e 3o,.0 o! "-e @IA *i00%"i03ie* %!* CIA !o" ye" #e0po!*e*

?I A o3 "-e Employee0 %#e 0%"i03ie* 5y "-e 0o3" %#e 1e#0io! %!* e !ee* "o mo#e 3o,.0 o! "-e @IA *i00%"i03ie* %!* DIA !o" ye" #e0po!*e*

G? A o3 "-e Employee0 %#e 0%"i03ie* 5y "-e 0e#1i,e p#o1i*e* 3o# "-e 0o3" %#e ,ompl%i!"0 %!* e !ee* "o mo#e 3o,.0 o! "-e E A *i00%"i03ie*.

GE A o3 "-e Employee0 %#e 0%"i03ie* 5y "-e 0o3" %#e *e1elopme!" %!* e !ee* "o mo#e 3o,.0 o! "-e ? A *i00%"i03ie*.

<? A o3 "-e Employee0 %#e 0%"i03ie* 5y "-e ,lie!"0 i!p." #e,o#*0 %!* e !ee* "o mo#e 3o,.0 o! "-e @E A *i00%"i03ie*.

EI A o3 "-e Employee0 %#e 0%"i03ie* 5y "-e 0o3" %#e "#%i!i!$ %!* e !ee* "o mo#e 3o,.0 o! "-e ?IA *i00%"i03ie* i"- "#%i!i!$.

6 0

 GI A o3 "-e Employee0 %#e 0%"i03ie* 5y "-e #e7e!$i!ee#i!$ %!* e !ee* "o mo#e 3o,.0 o! "-e @I A *i00%"i03ie*.

@II A o3 "-e Employee0 %#e 0%"i03ie* 5y "-e o#$%!i&%"io! m%i!"%i!0 %ll #epo#"0 %,,o#*i!$ "o $o1e#!me!" !o#m0.

GBA o3 "-e Employee0 %#e 0%"i03ie* 5y "-e m%i!"%i!0 o3 ,lie!" i!p."0 %!* e !ee* "o mo#e 3o,.0 o! "-e < A *i00%"i03ie*.

E?A o3 "-e Employee0 %#e 0%"i03ie* 5y "-e ,lie!"0 HR %!* e !ee* "o mo#e 3o,.0 o! "-e CEA *i00%"i03ie*.

@4

SUGGESTIONS

@. I! o#*e# "o imp#o1e "-e So3" %#e 08ill0 o3 employee0 "-e o#$%!i&%"io! 0-o.l* ,#e%"e mo#e % %#e!e00 %!* "o p#o1i*e 3ee*5%,8 #e$.l%#ly "o "-e employee0 %5o." 0o3" %#e 0y0"em.

B. P#ope# "#%i!i!$ 0-o.l* 5e $i1e! "o "-e employee0, i! o#*e# "o i!,#e%0e "-ei# 8!o le*$e %5o." "-e .0e3.l!e00 o3 "-e 0o3" %#e 0y0"em.

C. Top m%!%$eme!" 0-%ll ,o!"i!.%lly #e1ie #e2.i#eme!"0, employee0 %0 ell %0 ,lie!"0.

"-e 0o3" %#e %,,o#*i!$ "o "-e ,lie!"

-i,- 0-%ll 5e 0ee! %0 po0i"i1e 0.ppo#" "o "-e 0y0"em 5y "-e

?. A3"e# 0o3" %#e "e0"i!$, i3 "-e#e i0 %!y ,-%!$e0, "-e employee0 0-o.l* 5e i!3o#me* 5y "-e 0o3" %#e "e,-!olo$y "e%m. D. T-e *eli1e#y o3 ,lie!"0 o."p." 0-o.l* 5e o! "ime.

E. L%"e0" 0o3" %#e 0-o.l* 5e impleme!"e* i! 3.".#e "o 3i$-" ,ompe"i"o#0 %!* #e"%i! "-ei# ,lie!"0.

i"- "-e

@6

@7

CONCLUSION

T-e 0".*y -%* ,o!3i#me* "-%" "-e ,omp%!y i0 -%1i!$ % $oo* So3" %#e Sy0"em. '#om "-i0 0".*y, i" i0 3o.!* "-%" m%6o#i"y o3 "-e So3" %#e .0e*. To m%8e "-e 0o3" %#e 0y0"em mo#e e33i,ie!" %!* e4,elle!", "-e ,omp%!y 0-o.l* $i1e impo#"%!,e "o "-e ,lie!"0 %!* ,#e%"e % %#e!e00 %mo!$ employee0 %!* i" 0-%ll ,o!0i*e# 0ome o3 "-e %y0 %!* me%!0 0.$$e0"e* 5y "-e employee0 li8e %**i"io! o3 p%#%me"e#0 0.,- %0 0-o#" ,." 3o# ,%l,.l%"io! P',ESI,TAX,E",,. Depe!*%5ili"y %!* ,o!*.,"i!$ #e$.l%# "#%i!i!$ p#o$#%m o! "-e 0o3" %#e .0%$e. I -ope "-%" "-e 0.$$e0"io! $i1e! i! "-e #epo#" m%y 5e impleme!"e* i! 3.".#e ,o.#0e 3o# "-e 5e!e3i" o3 "-e employee0 %!* "-e ,omp%!y. T-e ,omp%!y 0-o.l* ,o!*.," "-e 0imil%# "ype o3 #e0e%#,- %" #e$.l%# i!"e#1%l "o 8!o "-e ,-%!$i!$ 0o3" %#eH0 %!* "o 8!o %5o." "-e l%"e0" "e,-!olo$y li8e He i""7p%y 0o3" %#e e",.. o#8e#0 e#e 0%"i03ie* i"-

@?

BIBLIOGRAPHY BOO>S
+isher shoenfelt #haw<Hu&an resource &anage&ent<?
th

edition<&ac&ilan

Press li&ited(
Nothari $(R research Aethodolog'<Aethods and techni;ues 96
nd

edition:<new

age International 9p/t: !i&ited(

.ratton Mohn and %old Meffer' 94DD?:<HRA<Thero' and practice1 @ edition<
th

Aac&illan pres !i&ited(

Aa&oria $(.<Hu&an Resource Aanage&ent<Hi&ala'a publishin ho&e1 44
th

edition 4DD7( RE'ERENCES #as&ita Polo<National Mournal on Personnel Aanage&ent<-O!<VVII1 No(71 Pg no(4@<63 Par/een Ah&ed Alan and Ar( Naushik<Personnel Toda'<Indian Mournal on personnel &anage&ent<-O!(VVIV1NO(61 Pg No(47<42( Prof(.ata(N(*e'<Indian Mournal on Personnel Aanage&ent<-O! VVIV<NO(61 pg no( D<46(

@2

+e50i"e0
+++.HVS INTERNATIONAL )OURNALS.COM

+++.Goo$le.,om

+++.SLIDESHARE.COM

+++.SCRIBD.COM

+++.CITEHR.COM

+++.AONHE+ITT.COM;INDIA

+++.MANAGEMENTPARADISE.COM

@@

APPENDICES 7 I
RA STUDY ON PAY ROLL SO'T+ARES USED INAONHE+ITT HR.PVT.LTD AND HR ROLL IN PAYROLL.

INTERVIE+ /UESTIONS

/UESTION 'OR HR EXECUTIVES AND HR HEADS.

Workforce 4( Appro5i&atel' how &an' e&plo'ees do 'ou ha/e in the R#AW((((((((((( 6( Appro5i&atel' how &an' e&plo'ees do 'ou ha/e outside the R#AW((((((((( 7( Ha/e an' of 'our e&plo'ees concluded &ore than one e&plo'&ent contractW E#GNO ?( *o 'ou split 'our workforce into &ajor categoriesW E#GNO If so1 please furnish a list of the &ajor categories(

2(Are an' of 'our directors or other &anage&ent e&plo'ed b' a separate &anage&ent co&pan'W E#GNO If so1 is the co&pan' concerned a =labour broker=W E#GNO If so1 does the co&pan' charge other co&panies in 'our group &anage&ent feesW E#GNO If such &anage&ent fees are paid1 please furnish a brief description of the &anner in which the a&ount of these fees is calculated and state whether
pa'&ents are &ade &onthl' or annuall' and whether the -AT and R#$ or M#. i&plications of such pa'&ents are properl' recogni0ed( @( Is the &anage&ent co&pan' situated offshoreW E#GNO If so1 whereW B( Pa'roll s'ste& *o 'ou ha/e &ore than one pa'rollW E#GNO If so1 please furnish a list of 'our pa'rolls1 including an' offshore pa'rolls( C( Is 'our board on a separate pa'rollW E#GNO Is 'our senior &anage&ent on a separate pa'rollW

E#GNO Are an' e&plo'ees on &ore than one pa'rollW E#GNO *o 'ou use the ser/ices of a pa'roll<ad&inistration ser/ice<pro/iderW E#GNO If so1 please furnish the na&e of the ser/ice<pro/ider( D( If not1 do 'ou ha/e an in<house co&puteri0ed pa'roll<s'ste&W E#GNO If 'ou ha/e such an in<house s'ste&1 please furnish the na&e and supplier of the progra& used1 the date it was last updated1 the broad nature of the .p*%"e %!* the na&e of an' ser/ice<pro/ider 'ou use to support the progra&( 43( Are all pa'&ents &ade to 'our e&plo'ees processed through the pa'roll<s'ste&W E#GNO *oes 'our pa'roll<s'ste& cater for the -AT i&plications of those fringe benefits gi/ing rise to -AT i&plicationsW E#GNO *oes 'our pa'roll<s'ste& cater for the R#$ or M#. i&plications of the =re&uneration= 'ou pa'W E#GNO *oes 'our pa'roll<s'ste& cater for an' fringe<benefits ta5 in/ol/ed in &aking loans to e&plo'eesW E#GNO

When last was 'our pa'roll s'ste& re/iewed for its co&pliance with the pro/isions of the Inco&e Ta5 ActW(((((((((((((((((((((( Please furnish a cop' of an' report prepared as part of such re/iew1 including a report b' an e5ternalGinternal auditor or an' other person( 44( Please furnish a brief description of the t'pes of non<ta5ed pa'&ents &ade to 'our e&plo'ees that lead to the issue of IT 79a: certificates( 46( Are all such pa'&ents the subject of IT 79a: certificatesW E#GNO *o 'ou use 'our pa'roll<s'ste& to reduce the PA E deductions of e&plo'ees belonging to retire&ent annuit' fundsW

B6