ENDRA MITCHELL

PROJECT MANAGEMENT

78 High Point Way Hiram, GA 30141 704.989.9278 kemitchell24@gmail.com

GIVING 110% FOR EVERY PROJECT

Adept at driving operational goals, controlling costs, and improving efficiencies through exceptional project leadership. Accomplished in training international teams and respected for effectively communicating project goals while providing deliverables on time and under budget. Effective in high risk situations. Strong ability to motivate teams to optimum performance and work harmoniously with all personality types while supporting global supply chain operations. Glad to travel and relocate. Core competencies include: Full Lifecycle Project Management Stakeholder Communications Reporting & Documentation Team Building & Training Business & Program Analysis Logistical Coordination Regulatory Compliance Process & Data Analysis Database Management Information Systems Global Operations Staff Scheduling Travel Coordination Customer Service HR Support

Completing Certified Associate in Project Management (CAPM) exam by Project Management Institute (PMI) in 04/2014.

CAREER SUCCESS
DYNCORP INTERNATIONAL, INC., Camp Dwyer, Afghanistan Senior Operations Coordinator, 2012 to 2013 Proactively resolved project issues, performed site visits, provided status updates, and advised all stakeholders on USG Contract Data Requirements List (CDRL) reports/requirements. Authored well-received reports to senior management, site management, and customers. Collected, interpreted, and summarized data; trained and coordinated subordinates to support tasks. Fulfilled customer needs, developed high-impact work processes, and ensured full compliance to regulations/standards. Efficiently prepared accurate statistical/analytical reports. Provided 24/7 customer service/support to LOGCAP IV.

Specially selected to serve as Departmental Liaison for base closure transition. Successfully passed surprise audit and ensured compliance to government policies.

Operations Data Analyst, 2011 to 2012 Ensured compliance to customer requirements, forecasted future requirements, and improved work processes. Acted as pointof-contact between the customer and DynCorp management in relation to USG CDRL requirements. Utilized Microsoft databases to track and identify trends. Researched methods and results of data collection. Built positive relationships with customer and site management teams.

Won Spot Award in recognition of tireless efforts in boosting the morale for service members and civilians.

KBR, INC., Camp Adder, Iraq Logistics Coordinator, Movement Control Team (MCT), 2011 Developed logistical plans, policies, and procedures to support logistics in the transportation, maintenance, and service areas. Worked closely with customers as well as Environmental, Safety, Basic Life Support (BLS), Theater Transportation Movement (TTM), and Military Movement Control Teams (MCT) while transporting materials and equipment throughout Iraq. Conducted safety training audits, processed all new hires, and ensured 100% regulatory compliance. Became proficient in LOGCAP IV procedures and radio frequency identification tags (RFID).

Guaranteed on-time deliveries by ensuring seamless coordination with other agencies. Completed projects on time while meeting tight deadlines; quickly resolved issues.

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CAREER SUCCESS CONTINUED:

704.989.9278 kemitchell24@gmail.com

HILL-ROM, INC., Charleston, SC Documentation Specialist, Customer Payer Services Department, 2010 to 2011 Established lasting business partnerships to fulfill hospital equipment supply needs. Generated long-term client service strategies in concert with the Sales Department. Monitored billing/order processing while maintaining the highest levels of regulatory compliance and data integrity.

Received Caught in the Act Award for being an outstanding employee who demonstrates company values through their work with patients, providers, clients, and internal employees. Consistently exceeded customer expectations by strengthening relationships with key personnel and providing exceptional account management.

LOGISTICS HEALTH, INC., LaCrosse, WI Travel Team Lead Admin (Virtual Position), 2007 to 2011 Readied military/commercial healthcare services for deployment. Provided post-deployment screenings and face-to-face assessments to improve diagnostic evaluations. Coordinated daily operations between service members and medical staff. THERACOM, Rockville, MD Reimbursement Case Advocate & QA Team Member, 2008 to 2009 Drove performance in assigned territories, supported sales force, provided comprehensive healthcare resources, and analyzed patient benefits/policies. Conducted quality audits and monitored casework to ensure compliance with standard operating procedures. Continually improved quality systems and processes. Identified and capitalized on training improvement opportunities; wrote highly effective training modules. Created database to ensure information access and accuracy.

Increased funding rates and referrals by implementing QA metrics and improving standards.

AMERISOURCEBERGEN SPECIALTY GROUP, Charlotte, NC Various Roles, 2005 to 2008 Reviewed and verified data to maintain contractual completion compliance. Effectively managed sites to increase access to infusion therapies. Tracked claims, researched results, and provided ongoing practice education support. Verified benefits, determined eligibility, performed reimbursements, and enrolled patients into medication program. Coordinated drug distribution systems and worked collaboratively with external partners. Expedited urgent shipments.

Earned fast-track promotions through increasingly responsible roles, such as Program Support Specialist (2005 to 2006), Reimbursement Counselor (2006 to 2007), Site Coordinator (2007 to 2008), and Data Quality Analyst (2008).

Past success as a Customer Service Associate II at Cigna Healthcare, as a Teller at Carolina First Bank, and as a Housing Office Assistant and Resident Advisor at University of South Carolina.

EDUCATION
Bachelor of Science in Information Systems and Database Management STRAYER UNIVERSITY, Rockville, MD, 2008 Economics Coursework UNIVERSITY OF SOUTH CAROLINA, Columbia, SC, 2004