TrustIndex ScorecardReport

Mapledown School SALES

12th November2009

2009 Great Place to Work Institute, Inc. All Rights Reserved.

Contents
Aboutthisreport Howtouseyoursurveyresults? YourSurveySnapshot YourOverallResults KeyTrustIndex Areas Internal&ExternalComparativeAnalysis GreatPlacetoWork Methodology

3 4 5 6 9 13 16

2009 Great Place to Work Institute, Inc. All Rights Reserved.

Aboutthisreport Intodayshighlycompetitivebusinessenvironment,anorganisation'sbestsourceofcompetitive advantageisitspeople.Peoplearewhatsetsyourbusinessapartfromcompetitors.Thatswhyit is so important to understand how they think and feel, and engage in ongoing dialogue with them. The Trust Index Scorecard Report was designed with the busy business leader in mind. Your surveygeneratedhundredsofdataitems.Partofourjobistoputthatintoaconciseexecutive summaryofyourkeyresults.Thereportmeasuresyourcurrentperformancelevelandprovides usefulinsightsonwhethertheculture,practicesandcurrentleveloftrustwithinyourworkplace reinforcethevaluesthatleadtocustomersatisfactionandbusinessresults.Italsohelpsyouto identify operational strengths and weakness to leverage your current people management policiesandpracticesanddeveloptrustwithinyourworkplaceenvironment. TheGreatPlacetoWork TrustIndex isanemployeesurveytoolthatmeasurestheextentto which a company is considered to be a great workplace by its employees. By gathering qualitative and quantitative data on the employees perception of their work experience, the surveyprovidesessentialinformationthatenablesorganisations tounderstandhowtoimprove theirworkplaceenvironment.

2009 Great Place to Work Institute, Inc. All Rights Reserved.

Howtousethesurveyresults
By quantifying and analyzing employees perceptions, you will be able to identify challenges and solutions to create a supportive work environment encouraging a motivated,engagedandloyalworkforce. TheTrustIndex Surveyresultswillhelpyouto: Betterunderstandyourworkplaceclimate intermsofthelevelsoftrust, pride,andcamaraderiewithintheworkforce. Determineyourworkplacestrengthsandchallengesaccordingto employeesperceptionofthecompanyculture,practicesandpolicies. Establishyourworkplacecompetitivepositioninginternallyandagainst theUKsleadingworkplaces. Achieveamoreaccurateviewofcurrentpoliciesandaclearer understandingofissuesthatareofhigherprioritytoemployees. Setupshorttermandlongtermtargetsanddevelopanactionplan.

2009 Great Place to Work Institute, Inc. All Rights Reserved.

SnapshotofyourSurvey
TheGreat Placeto Work Institutehas analysed the survey data and the results can be found in the following report. Thesurveyspecificationswere:

TheTrustIndex Surveyis:
Unique
Thefirstandmostwidelyusedtoolto measuretrustintheworkplace.

SurveyDate SampleSize Respondents ResponseRate CustomisedStatements Method ConfidenceLevel MarginofError

October 2009 48 39 81% N/A Online 80% 5%

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Comprehensive
Assessesemployees perceptionson organisations processes,systemsand leadership.

Extensive
63statementsand2openended questioncoveringawiderangeof workplaceaspects.

Detailed
Datacustomised tomeetyourorganisationalneeds.

2009 Great Place to Work Institute, Inc. All Rights Reserved.

ResultsOverview
TheGreatPlacetoWork InstituteworkedwithyourorganisationtoimplementtheGreatPlacetoWork TrustIndex Survey. The Trust Index measured employees perception of the quality of their workplace relationships with management, with their jobs, and with other employees. The following graph shows your organisation survey response patternforallofthedimensionsoftheGreatPlacetoWork Model.

YourTrustIndex

Scores

CREDIBILITY measures the extent to which employees see management as credible (believable, trustworthy), by assessing employees perceptions of managements communicationpractices,competenceandintegrity. RESPECT measures the extent to which employees feel respected by management, by assessing the levels of support, collaboration and caring employees see expressedthroughmanagement'sactionstowardthem. FAIRNESS measures the extent to which employees feel that management practices are fair, by assessing the equity, impartiality, and justice employees perceive in the workplace. PRIDE measures employees sense of pride in their work, byassessingthefeelingsemployeeshavetowardtheirjobs, teamorworkgroupandthecompany. CAMARADERIE measures employees sense of camaraderie in the workplace, by assessing the quality of the intimacy, hospitality, and community within the workplace.
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CREDIBILITY RESPECT FAIRNESS PRIDE CAMARADERIE AVERAGE 82% 83%

87%

89% 90% 86%

2009 Great Place to Work Institute, Inc. All Rights Reserved.

Howyoucanimprove

2009 Great Place to Work Institute, Inc. All Rights Reserved.

 KeyTrustIndex

Areas
Leadership Communication Diversity&Equality

Wellbeing&WorkLifeBalance

TrustIndex KeyAreas

ImpactonEnvironment&Society PrideinRoleandtheOrganisation TrainingandDevelopment Empowerment&Recognition Camaraderie&SocialEnvironment TeamWorking

2009 Great Place to Work Institute, Inc. All Rights Reserved.

Pay,Benefits&Resources

 KeyTrustIndex
%PositiveResponse
Leadership Communication Diversity&Equality Wellbeing&worklifebalance Impactonenvironment&society Prideinrole&theorganisation Training&development Empowerment&Recognition Camaraderie&socialenvironment Teamworking Pay,benefits&resources

Areas
UKs2009 50Best Workplaces
85% 88% 86% 83% 86% 90% 95% 81% 91% 87% 72%

81% 80% 85% 82% 84% 81% 80% 79% 86% 83% 71%

2009 Great Place to Work Institute, Inc. All Rights Reserved.

HowYouCanImprove
Leadership
Managements ability to convey that they possess a clear view of where the Organisation is going directly impacts employees confidence in the future of the business.Employeesliketoknowtheyareworkingtowardsagoalandtotrustthat leadershiphastheskillstotakethemthere.Reliable,honestandethicalbehaviouris thecornerstoneofintegrityandisessentialtopromotingtrust intheworkplace. Good communication skills invite twoway dialogue. Managers are both clear and informativeintheinformationtheyvolunteer;andtheyareaccessibletoemployees, affording them the opportunity to begin conversations about the information they mightneedorwanttoshare. Management creates a sense of justice by treating people fairly regardless of personal characteristics. Justice is an essential element in creating a level playing field,motivatingstafftofeeleachpersoncansucceedonthebasisofhis/hermerits andencouragingteamworkandcooperation. Managersdemonstratecaringbyprovidingasafeandhealthyworkingenvironment and by showing an interest in peoples personal lives. Caring managers are also awareoftheimpactthatworkhasonemployees personallives. Employees whofeelgoodaboutthewaysinwhichanorganisationcontributestothe communityareproudofitsimpactonpeople'slivesoutsideoftheworkplacewhich inturncreatesastrongersenseofcommitmentamongstaworkforce. People'sprideintheirassociationwiththeorganizationanditspublicimagecome fromthereputationofthefirmwithinitsindustryorserviceareas,itsabilitytomeet clientneeds,anditscommitmenttobeofservicetothecommunitiesinwhichitis located.
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Communication

Diversity&Equality

Wellbeing&WorkLifeBalance

ImpactonEnvironment&Society

PrideinRole&theOrganisation

2009 Great Place to Work Institute, Inc. All Rights Reserved.

HowYouCanImprove
TrainingandDevelopment
Support for employee endeavour to develop professionally shows respect for peoplesprofessionalworthanditcultivatesanengaged,dedicated,andwelltrained staff. This encourages employees to recognize the importance of their jobs and to feelthatmanagementisinvestedintheirabilitytoaccomplishtheirwork. Managers display their competence by providing direction to employees and avoidingmicromanagementandthusconveytheirconfidenceinemployees abilities togettheirworkdone.Collaborationbetweenemployeesandmanagementrequires managements active pursuit of suggestions and ideas. This provides avenues through which to solicit a wealth of beneficial information and encourages employeestofeelmoreengagedintheirworkandattachedtoits outcome. Fosteringfeelingsofhospitalityandintimacy,andunderscoring theimportanceofa sense of community in the workplace all contribute to employees developing relationships, cooperating with others, and enjoying their work. The teamwork, cooperation and commitment that is a byproduct of camaraderie positively affect quality,productivity,profitability,andemployees morale. Asenseofcommunitydevelopsingreatworkplaceswhereallemployeesrecognise that they are participants in a truly unique organisation. This deeper sense of communityis evident in employees' confidence that others will help them out no mattertheissueorconcern. A sense of equity is conveyed through balanced treatment of all people in the distributionofintangibleandtangiblerewards. Whenemployersensurethatpeople feel they are remunerated fairly, it demonstrates the fundamental worth the organizationassignstoeachindividual,theircommitmenttotreatingpeoplefairly, and the value the company places on peoples contributions to the organizations success.
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Empowerment&Recognition

Camaraderie&Social Environment

TeamWorking

Pay,Benefits&Resources

2009 Great Place to Work Institute, Inc. All Rights Reserved.

Benchmark and Gap Analysis

ComparativeAnalysis

The competitive positioning chart shows your practice and performance compared against the overall organisationandtheUKsBestWorkplaces.Thedatahelpsyouunderstandtheorganisationscurrentposition intermsofthelevelstrust,prideandcamaraderiewithintheworkplaceandtheeffectivenessofpracticesand policiesrelativetothispeergroup.

TrustIndexSurveyResults
Mapledown School
Credibility
90% 80% 70% 60%

UKs50BestWorkplaces
Camaraderie

50% 40% 30%

Respect

Credibility Mapledown School 87% 2009UKs50Best Workplaces 82%

Respect 83% 80%

Fairness 82% 81%

Pride 89% 81%

Camaraderie 90% 85%

Pride

Fairness

2009 Great Place to Work Institute, Inc. All Rights Reserved.

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Benchmark and Gap Analysis

OverallPerformance

Thedegreetowhichemployeesbelievetheircompanyisa great place to work reflectstheiroverallsenseofthe qualityoftherelationshipstheyexperienceintheworkplace.ThisisaffectedbythelevelsofCredibility,Respect andFairnessthatemployeesexperience,thePridetheyhaveintheirworkandassociationwiththeorganisation, andtheCamaraderiethattheyexperiencewithotheremployees.

Takingeverythinginto accountIwouldsaythisisagreatplaceto work.

92% 85%

MapledownSchool

2009Best50 Workplaces

2009 Great Place to Work Institute, Inc. All Rights Reserved.

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Methodology
Yourorganisations datawasanalyzedwithintheframeworkoftheGreatPlacetoWork Model.TheGreatPlacetoWork Model isbasedonthedefinitionofagreatplacetowork asoneinwhichyoutrust the people you work for, have pride in what you do, and enjoy the people you work with. Thisdefinitionimpliesthattheheartofgreatworkplacesisinthequalityof the relationships that exist there and identifies the workplace as composed of three interconnected relationships as representedbythefivedimensionsoftheModel.Theserelationshipsandtheirrelateddimensionsare: betweenemployeesandmanagement(Credibility,Respect,andFairness); betweenemployeesandtheirjobs/company(Pride)and betweenemployeesandotheremployees(Camaraderie).

Our employee survey instrument, the Trust Index, measures the extent to which a company is considered to be a great workplace by its employees. The Great Place to Work Trust Index is an employee survey tool that measures the level of trust, pride, and camaraderie within your workplace. By gathering qualitative and quantitative data on the employees perceptionoftheirworkexperience,thesurveyprovidesessentialinformationthatenablesorganisationstounderstandhow toimprovetheirworkplaceenvironment. Eachofthe63GreatPlacetoWork TrustIndex statementsaskedofemployeesreflectsaspecificaspectofour Model and fits into one of the five dimensions that comprise the structure of the Great Place to Work Model. Participants were also asked to provide written comments in response to two openended question at the end of the survey. See the Trust Index Surveyintheappendix. Respondentswereinstructedtoanswerallstatementsastheyapplytotheirworkplaceusingthefollowingfiveresponse options: 1= 2= 3= 4= 5=

Almostalwaysuntrue Oftenuntrue Sometimesuntrue/sometimestrue Oftentrue Almostalwaystrue

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2009 Great Place to Work Institute, Inc. All Rights Reserved.

AnyCompanyCanCreateaGreatWorkplace OurMissionistoHelpYouDoIt

The Great Place to Work Institute is a global research and management consultancy with expertise on workplace transformationandapresenceinfortycountriesworldwide.TheInstituteisacommercialorganisationwithasocialmission tobetter society by helping organisations to transform their workplaces.WearebestknownforourglobalBestWorkplaces Programme, which deliver national and sectorspecific rankings of Best Workplaces and Companies in conjunction with prestigious media partners such as the Fortune in over 40 countries across the globe. The Institute brings together the expertise,methodologicalrigour,andproprietarytoolsthatcan helpyouturnyourworkplaceenvironmentintoapowerful sourceofcompetitiveadvantage.

GreatPlacetoWork InstituteUK MalvernHouse MeridianGate 199MarshWall LondonE149YT Tel: +44(0)8706088780 Fax: +44(0)8706088779 Email: info@greatplacetowork.co.uk Website: www.greatplacetowork.co.uk

THEGREATPLACETOWORK INSTITUTENETWORKEUROPE 2009 Great Place to Work Institute, Inc. UKIFRANCE|GERMANY|SPAIN|ITALY|PORTUGAL|NETHERLANDSI BELGIUMIGREECEINORWAYISWEDENIDENMARKIFINLANDI All Rights Reserved. IRELANDIAUSTRIAISWITZERLAND