Professional Documents
Culture Documents
Resume Tap Vot 30 Nov 2013
Resume Tap Vot 30 Nov 2013
Ikaohakautapu Tonga
Onemato, 14 Rona Avenue, Grey Lynn, Auckland, NEW ZEALAND !"4#$ %&'#("4' )*ava+,), *u-oula+, Road .a/, mo e a0,, Nuku1alo0a, *ONGA !"&"$ &&(%2(4"3 !"&"$ 4'(21' 5ual,ty/erv,ce/ 5/r/67ma,l com
Objective:
Draw on my skills and knowledge as a Certified Administrative Supporter, Workplace Trainer & Assessor and Writer in the tourism industry for the last 2 years to virtually help your organi!ation"s daily operations while you concentrate on your core #usiness$
Professional Experience:
(TBEC) Tonga Business Enterprise Centre Part!ti"e Trainer # $ssessor Nuku'alofa Tonga %ul &'(( to present
Conducted Star Grading Assessment of Tonga accommodation sector 81 properties in collaboration with an 1nternational 1ndependent Assessor, World Class Tourism Set%up industry data#ase, input results and data from Assessment and assist in analysis Communicate in person, via email and telephone with accommodation stakeholders in clarifying issues and resolving complaints regarding the &
Resume
Ikaohakautapu Tonga
Start 2rading Assessment Conducted a T3A .Training 3eeds Analysis/ survey of Tonga"s 4&& Tourism 1ndustry facilities Set%up industry data#ase, input results and assist in analysis of data from Assessment 1nitiated, supported and elected as Secretary for the Tourism ,rivate Sector in esta#lishing a Tonga Tourist 2uide Association .TT2A/ in order to develop the profession"s skills, knowledge and performance. Drafted TT2A Constitution, organi!e and take minutes for the TT2A"s preliminary meeting$ Successfully instrumental in esta#lishing the TT2A and assistance with setting the Association"s office etc$ is still ongoing
Ministry of Tourism
Tourist Officer, Education & Training
Nuku'alofa, Tonga
%ul (--- to %un &'((
(Full-Time) Conducted, assessed, managed and developed the newly esta#lished Tonga 5ark Star 2rading Accommodation Assessment in%con6unction with World Class Tourism personnel .An 1nternational 1ndependent Assessor/. 1nstructed tourism and hospitality employees at #asic and intermediate level on Customer Service7 Tour 2uiding7 8ront Desk, Clerical ,rocedures and 9ousekeeping courses$ Developed training courses for Tourist 8acilities in Tonga and the staff of the 5inistry in areas of Customer Service7 Tour 2uiding7 8ront Desk, Clerical ,rocedures +*ecuted daily operations of 5inistry:s +ducation & Training Division ,repared outline of instructional training programmes then studied and assem#led material to #e presented$ Translated from +nglish to Tongan language courses on Customer Service and 9ousekeeping at -asic ;evel$ ,resented lectures and discussions in the +nglish and Tongan language in order to increase students: knowledge and vocational competence$ Was instrumental in negotiation for funding and facilitation of Tour 2uiding, ;andscaping, 1nternet%5arketing and other Courses for Tourist 8acilities operators in Tonga$ Tested and assessed trainees on achievement in class and on%the%6o#$ Conducted workshops and demonstrations to teach 5inistry staff on such skills as 5icrosoft +*cel, Access, Word, ,u#lisher, Customer Service, Clerical ,rocedures and Tour 2uiding$ Consistently liaise with Tourist 8acilities with regards to their Training needs$ Compiled monthly, 0uarterly and annual reports of the Division and the 5inistry 2
Resume
Ikaohakautapu Tonga
Queen Salote Memorial Hall Cultural Proje ts Committee Se retary Nuku'alofa, Tonga !ugust "##$ to present %Part&Time'
<rganised and kept records of the committee:s meetings 8ollow up and actioned tasks from meetings ;iaised and maintained Clients ;ist with organisations and individuals in setting up the Dance Academy and 2enealogy ,ro6ect +*ecuted media relations tasks on #ehalf of the committee ,repare ,A=+ monthly ta* form for =T>9S staff
1nstrumental in advisory and operational roles to the management of =ummie Treats ,repare ,A=+ monthly ta* form for =ummie Treats staff Design and pu#lish marketing materials
Nuku'alofa, Tonga
%4ull&Time'
5anaged and assisted in organi!ation of special events such as the annual Tourism 9eilala Week, Cultural 9eritage 8estival, 1nternational =acht ?egattas and other activities the -ureau supports$ +*ecuted daily operations of ,u#lic ?elations @nit$ 1dentified main client groups, stakeholders and travel trade personnel internationally and locally$ Determined the #est way to communicate pu#licity information to them$ +dit and proof%read #rochures and pu#lications to #e ready for print$ 8ormulated policies and procedures related to pu#lic information programmes$ +valuated advertising and promotion programs for compati#ility with pu#lic relations efforts$ Supervised and managed the 4 mem#er staff of the ,u#lic ?elations @nit, scheduled work hours and resolved conflicts$$ <#served and reported on social, economic and political trends that might affect employers$ Conferred with marketing and administration managers to develop internal communications that kept employees informed of -ureau"s activities$ Wrote interesting and effective press releases, prepared information for media kits and developed and maintained -ureau media li#rary$ Developed and maintained the -ureau:s corporate image and identity, which includes the use of logos and signage$ (
Resume
Ikaohakautapu Tonga
Assisted in liaison and facilitation of visits #y visiting film companies, travel writers and other visiting personnel 5aintained li#rary of films, video products and pu#lications$ 5aintained -ureau:s archives$ Served as ;iaison <fficer to 9eads of States and Delegations to 1nternational Conferences and +vents held in Tonga$ ?esponded to written and telephone re0uests for various en0uiries a#out Tonga$ +sta#lished and maintained effective working relationships with local government officials, private sector and media representatives$
Nuku'alofa, Tonga
Nov (-./ to %un (-.. (0ull!Ti"e)
Scheduled appointments, maintained and updated appointment calendars$ Transmitted information and documents to customers, using electric typewriter, tele* and facsimile machine$ ?eplied to letters of en0uiry a#out information on Tonga from countries all over the world$ 8iled and maintained records$ 9eard and resolved complaints from customers and pu#lic$ Analy!ed data to determine answers to 0uestions from customers and mem#ers of the pu#lic$ <perated telephone switch#oard to answer, screen and forward calls, providing information, taking messages and scheduling appointments$ ?eceived payment and recorded receipts for services$ 2reeted persons entering esta#lishment, determined nature and purpose of visit and directed and escorted them to specific destinations$ ,rovided information a#out esta#lishment, such as location of departments and offices, employees within the organi!ation and services provided$ Aept a current record of staff mem#ers: wherea#outs and availa#ility$ Conducted tours and delivered talks descri#ing features of pu#lic facility, such as historic site and national park$ ,erformed administrative support tasks such as proofreading, transcri#ing handwritten information and operating calculators and computers to work with pay records, invoices, #alance sheets and other documents$ Collected, sorted, distri#uted and prepared mail, messages and courier deliveries$ Scheduled space and e0uipment for special programs and prepared lists of participants$ +nrolled individuals to participate in programs and notified them of their acceptance$ 4
Resume
Ikaohakautapu Tonga
,erformed duties such as taking care of plants and straightening maga!ines to maintain lo##y and reception area$
8o9+,ll :n/t,tute, Au/tral,a 4311
E1ucation:
$PTC ($ustralia Pacific Tec2nical College) Certifie1 3orkplace Trainer # $ssessor *evel 4
)asse+ 5niversit+ Pal"erston Nort2 Ca"pus ;almer/ton Nort+, Ne< Zealand 6ra1uate 7iplo"a in Public 8ector )anage"ent 4332 3ellington Pol+tec2nic Certificate!8ecretarial 8kills 3ellington East 6irls College Co"plete1 9t2 0or" Well,n7ton, Ne< Zealand 1#'2 Well,n7ton, Ne< Zealand 1#'4
82ort Courses: Train the Trainer Course, Bun 2'&2, Aiwi9ost <rganisation of 3ew
Cealand, 3uku"alofa, Tonga
Professional $ffiliations:
G
Resume
Ikaohakautapu Tonga
5em#er of ,WA .,rofessional Writer"s Alliance/, a part of AWA1
.American Writers & Artists 1ncorporated/
5em#er of W1S+ .Women in Sustaina#le +nterprises/ Tonga 5em#er of TW1SC .Tonga Women 1nternational Social Clu#/ Tonga :eferences:
Availa#le upon re0uest