Antonio D.

Bell
596 Pinnacle Pt Lithonia, Georgia 30058 404-731-6900 abell18@student.gsu.edu

OBJECTIVE__________________________________________________________________ To obtain a position that draws on analytical, communication and problem solving skills in a growing organization. EDUCATION__________________________________________________________________ Georgia State University, Atlanta, Georgia May 2013 Bachelor of Arts, Sociology/Accounting SUMMARY OF QUALIFICATIONS______________________________________________ Superior communication, interpersonal, and negotiation skills; friendly with positive attitude; proven team player; highly attentive to details; effectively manage multiple tasks simultaneously.

EXPERIENCE__________________________________________________________
Cbeyond Atlanta, GA Customer Support February 2013 Present Effectively communicate with customers and other internal departments and external vendors as needed to ensure issues are accurately captured in trouble tickets and issues are completely resolved for the customer Constant monitoring of trouble ticket/service request queue and mobile support and customer care emails to manage workload Understanding operating system and TCP/IP networking concepts Understanding of basic voice and data networking concepts Responsible for handling customer calls with a positive problem-solving attitude LagasseSweet Atlanta, GA Team Lead April 2009 August 2010 Monitored call volume in NACS queue, number of faxes being processed by associates. Collaborate with associates to establish calling pattern for all national account customers. Review performance of associates, advise of account sales numbers. Piedmont Water Atlanta, GA CSR/Accounts Receivable June 2006 April 2009 Comply with customer service concerns and complaints, by phone and email. Establish inbound and outbound calls to clients concerning accounts. Prepare daily revenue reports for bank deposits. Consolidated Investments Atlanta, GA Customer Service Analyst Entered customer payment history for record keeping. Prepare monthly payroll related journal entries. January 2003 March 2006

Daily Report Atlanta, GA Legal Ad Coordinator/Typesetter April 2001 December 2002 Coordinate Legal Advertisements for clients Receive inbound/make outgoing calls regarding submission of legal advertisements. Process Tear Sheets for Production; utilize E-mail for scheduling of ads. SKILLS_______________________________________________________________________ Account Reconciliation, AR/AP; Computer skills: Microsoft Office Suite, SharePoint, Microsoft Dynamics; Programs: POS, Black Mountain, QuickBooks, Wachovia Connections, Data Prose, AS-400, Sun Type, MRGUI and OS2.