This document provides sample answers to common customer service interview questions. It includes responses to questions about dealing with difficult customers, defining customer satisfaction, handling complaints, advising customers who are unsure of their needs, managing long lines or wait times, dealing with negative or hostile customers, denying customer requests, explaining the philosophy of good customer service, addressing challenges with company systems, career goals, and strengths. The responses provide concise yet comprehensive answers addressing the customer perspective and company policies.
This document provides sample answers to common customer service interview questions. It includes responses to questions about dealing with difficult customers, defining customer satisfaction, handling complaints, advising customers who are unsure of their needs, managing long lines or wait times, dealing with negative or hostile customers, denying customer requests, explaining the philosophy of good customer service, addressing challenges with company systems, career goals, and strengths. The responses provide concise yet comprehensive answers addressing the customer perspective and company policies.
This document provides sample answers to common customer service interview questions. It includes responses to questions about dealing with difficult customers, defining customer satisfaction, handling complaints, advising customers who are unsure of their needs, managing long lines or wait times, dealing with negative or hostile customers, denying customer requests, explaining the philosophy of good customer service, addressing challenges with company systems, career goals, and strengths. The responses provide concise yet comprehensive answers addressing the customer perspective and company policies.
with answers Sales interview questions and answers Page 1 of 23 How do you deal with difficult customers? I listen to the customer and concentrate on the customers matter. I do not argue or debate over any problems. I find out the useful solution or other effective ideas that are comfortable with the customer. !our trac" of the business circumstance is e#pressed in this answer. $he employers interests are shown and you are giving out the correct answer to the customers demands. Sales interview questions and answers Page 2 of 23 What does Customer Satisfaction mean to you? It means that how you should have to do in order to deal with customers in a proper or positive way. %ach customer has different preference or demand so the "ey tas" of a customer service employee is what he&she must ma"e for a variety of customers to understand that they are also ta"e care of their problem. In order to penetrate into customers psychology and preference you need to create customer care service and assist him&her in accordance with their requirement and satisfaction. It is much better to ma"e customers to be aware of their problem. Sales interview questions and answers Page 3 of 23 How do you handle complaints? $he customers complaint about goods or services needs to follow the specific policies and formalities. In order to ma"e customers understand the process I ta"e them into each part and interpret clearly these guidelines. I do not show any ideas on the result of the complaint. $his is the strict boo" method and it is the unique truly e#act response. 'o ideas are suitable in such situation. !our idea about the result of the complaint should not be shown because normally it does not depend on your decision. !ou can notify the customers rights and company rules. Sales interview questions and answers Page ( of 23 A customer is not sure what they need, and comes to you for advice about a product. How do you advise the customer? In order to find out what product characteristic or other demands which the customer requests I ma"e some related questions. It is usually useful to ma"e a conversation so you can e#amine any special requests or preferences. )nce I receive that information I will tell the customer some ideas and show how they satisfy the customers needs. *ustomers only have lots of information. $his information can come to customers from different sources and it is normally not able to say which product is the one they want. $hrough the conversation the customer can e#press their e#pectations from the product and up to them you can give the e#act advice. Sales interview questions and answers Page + of 23 You are supervising on a public counter. here is lots of people waiting, and more coming in. What do you do, to get things moving? I build a quic" line system, one line will helps anybody with -obs that can be done fast while the other one for slower moving customer matters. )ne or two people are appointed to solve the customers issues. $hat decreases the numbers and pushes the difficult -obs faster. .uic" service should be given to customers. / long waiting line is the good basic for getting complaint. $he demand for efficient time frames is reali0ed in the good customer service practice. Sales interview questions and answers Page 1 of 23 What would you do to handle negative comments from clients, most especially when they e!press anger, frustration or hostility? 2ints for your /nswer3 Show your warm friendly and professional character. )nly e#press it and do not tell your customers about that. 4eep it in mind and you should demonstrate your ability in controlling and your power so that you are authori0ed to ma"e dialogue 5while your listening s"ills are maintained6 and you will not be bull7 do0ed or effected by the sentiment of the complainant. Sales interview questions and answers Page 8 of 23 How would you deny a re"uest from a customer? Would you reply differ if this customer was a #$%? 2ints for your /nswer3 It is the right time for your diplomacy characters and calmness to shine. / brilliant basic for your answer is a simple but not a complete e#planation 5as each the companys policy6. /n important thing with all businesses is to be able to "eep customer particularly in the fierce argument so it is best to mention this customer faith 5if nothing else to admit that a call of complaint would be made when they were ready to ta"e the time and effort in it6. Sales interview questions and answers Page 9 of 23 What do you understand by good customer service? If customers e#press their satisfaction with a business this business can develop easily in the mar"et. :ith the assistance of a sales representative the quality in business as well as productivity will be increased. $his is very important to evaluate any companies. / company can not stand firm in the business mar"et if it does not have a good customer service. Sales interview questions and answers Page ; of 23 Can you e!plain the philosophy of good customer service? $his question seems to be difficult but you should not worry because the answer is very easy. !ou can response that <=y careers philosophy is to ta"e responsibility to "eep the customer in good relationship and bringing out a clearly e#perience for the individual customer by appraising the customers demands by satisfying the customers requests "eeping the promises and listening to the customers needs>. Sales interview questions and answers Page 1? of 23 Have you e!perienced a challenge with company systems or best practices, finding that they were not serving the needs of the customers? How did you handle this? @ase on the quality of the -ob you need to understand the products services and systems and you should observe the actions from both sides3 the companys point of view as well as 5more important6 the customers. Sales interview questions and answers Page 11 of 23 Why did you leave your last &ob? 1. Some sample answers to the interview question: Why are you leaving your last job? A $here is no opportunity to promote in my current -ob and Im ready to face a new challenge, A I have wor"ed there for ?( years with much e#perience and s"ills. I want to be promoted but the *ompany do not offer me that opportunity, A $he company has cut down with its focus on the business line my -ob is responsible for, A =y family transferred to another region or my current wor"place is too far away from my home, A =y old company often paid late and had inadequate compensation policy. 2. !ou shoul" avoi" answers that: A Spea" ill of your old boss colleague etc., A $hey punished me many times forB A I did not complete my -ob. Sales interview questions and answers Page 12 of 23 What are your career goals? 1. #he reasons o$ this question: $his question will test your ability and ambition to develop yourself as well as the ability to plan for the future. 2. %evels o$ career goals: A !ou are not sure about your goals then answer3 Im rather busy with my duties and goals of the *ompany, as a result I havent focused much on my long7term personal goals. A !ou have goals not or very little relating to the current -ob3 Cor e#ample you are applying for a sales manager but your career goal is to become the head of mar"eting department in the ne#t + years. A *urrent -ob oriented career goals3 Cor e#ample you are wor"ing as a sales manager you goal is to become the area sales manager in the ne#t 2 years and in the ne#t + years you will be the regional sales manager. &. 'areer goals tips: !ou can state some of your goals as following3 A Study for an =@/ certificate or other degreesB A @ecome specialist in the sectorB A Det to the title of E!F something. 'ote that long7term goals must be set for the ne#t 37+ years. (se$ul source: list o$ &) career goals http3&&interviewquestionsa0.blogspot.com&2?13&?8&list7of7387career7goals7 samples.html Sales interview questions and answers Page 13 of 23 'uestion () What are your biggest strengths? $his question will help polishing your qualification to the requirements of the employer. Steps to answer this question3 a6 Identify which you are good at3 4nowledge, %#perience, S"ills, /bilities. b6 Prepare a list of your strong points3 c6 Geview the recruitment requirements3 !ou should review carefully the recruitment requirements to "now for sure which requirements are the most important to the employer. d6 =a"e a list of your strong points in your resume&cover letter3 Hist and describe your strong points in your resume and cover letter orderly. !ou should ma"e descriptions to those points in your resume. e6 Prepare persuasive answers to the question of the employer about strong points3 !ou do not only state your strong points to the employer but must also provide evidence for them by references or records attached with your application form. (se$ul source: %ist o$ 20 job strengths samples http3&&interviewquestionsa0.blogspot.com&2?13&?8&2?7-ob7strengths7samples7for7 your7-ob.html Sales interview questions and answers Page 1( of 23 Why should we hire you? Cor one the interview question <give us reasons to hire you> <why should we employ you> or <what can you bring to our company> is something that differentiates the best candidates from the other good candidates. $his question deals with your ability to sell yourself. $hin" of yourself as the product. :hy should the customer buyI #ips to answer: A )ne of the best ways to answer this question is to ma"e a short list of all your advantages and create a paragraph that would point out the positive aspects that you would bring to the new -ob position. A )ne of the points that you can raise is the similarity of the -ob profile you are aiming for at the company to the -ob profile you en-oyed in your previous -ob. A !ou can also draw the interviewers attention to your "ey s"ills and strengths namely J quic" learning e#cellent communication s"ills etc. A In addition your professional ambitions should be made clear J the motivation and dedication that you have for the profession and the opening position. Sales interview questions and answers Page 1+ of 23 What is your greatest wea*ness? 1. Ways to answer: a* +irst way3 $urning your strong point into wea" point. Cor e#ample3 I am a perfectionist and therefore I rarely believe in anyone who can wor" as well as me. /s a result I am afraid to delegate important tas"s to others. $his approach has a wea" side as that if you are not clever you will cause the employer to believe that you are cheating him. b* Secon" way: Solving your wea"ness absolutely. / better approach is that you state one point which was once your wea"ness but you have done well to resolve it. Cor e#ample3 I tended to be a perfectionist therefore I didnt li"e to delegate to others. @ut I have found out that in order to develop the organi0ation everyone in the organi0ation must be e#perienced with many tas"s and this is very good for an efficient team wor". 2. Steps to answer: A !ou need to show it through your attitude and voice3 It is really your wea"ness. /nd you may also state some situations how much that wea"ness has caused you difficulties. A Dive your solution to resolve that wea"ness partly or wholly. A Solutions to a wea"ness may be training mentoring etc Sales interview questions and answers Page 11 of 23 Why do you think you would do well at this customer service &ob? Dive several reasons and include s"ills e#perience and interest. 1. I am a person that learn quic"ly and perform better under pressure am a very good team player that motivate others in other to achieve the companys common goals 2. :ill do well in this -ob because I already have previous e#perience in the similar field. so I will use my previous e#perience in this -ob and I am interested in learning new things and enhance my s"ills. 3. I believe I will do well in this -ob because I have the relevant s"ills and e#perience. I also have the drive interest and determination to ma"e a real success of this role. Sales interview questions and answers Page 18 of 23 What have you learned from mistakes on the customer service &ob? ,nswer tips 2ere you have to come up with something or you strain credibility. =a"e it small well intentioned mista"e with a positive lesson learned. /n e#ample would be wor"ing too far ahead of colleagues on a pro-ect and thus throwing coordination off. %veryone ma"es mista"es of course but some companies are more willing to learn from them than punish those involved. !ouve learned that when you do ma"e mista"es someone is usually disappointed in the choice you made but you have to figure it out for yourself they might help you decide what Ks right and what Kss wrong but youll be the decider on which you choose. !ouve learned that people do care about you and to not do it again if you dont want to. ,nswer samples %very one ma"es mista"es but only few people can reali0e there mista"es and they dont want to repeat those mista"es againB.. I am the one in those few people I dont want to repeat the mista"es which had done by me in my -ob&wor". Sales interview questions and answers Page 19 of 23 What have you done to improve your customer service *nowledge in the last year? ,nswer tips A $ry to include improvement activities that relate to the -ob. / wide variety of activities can be mentioned as positive self7improvement. 2ave some good ones handy to mention. A %mployers loo" for applicants who are goal7oriented. Show a desire for continuous learning by listing hobbies non7wor" related. Gegardless of what hobbies you choose to showcase remember that the goal is to prove self7sufficiency time management and motivation. ,nswer samples A %very should learn from his mista"e. I always try to consult my mista"es with my "ith and "in especially with elderly and e#perienced person. A I enrolled myself into a course useful for the ne#t version of our current pro-ect. I attended seminars on personal development and managerial s"ills improvement. Sales interview questions and answers Page 1; of 23 What e!perience do you have in this customer service &ob? ,nswer tips A Spea" about specifics that relate to the position you are applying for. If you do not have specific e#perience get as close as you can. A If you are being as"ed this question from your employer then you can e#plain your e#perience. $ell the employer what responsibilities you were performing during your -ob. !ou can tell what programs you developed and what modules you wor"ed on. :hat were your achievements regarding different programs. ,nswer sample I have been wor"ing with computers since 2??1 I also have a degree in networ" support&computer repair. I have built my last 3 computers have wor" with Lell as an employee. So I have around 1+ years e#perience wor"ing with computers. Sales interview questions and answers Page 2? of 23 Are you a team player? ,nswer tips $he answer is !%S. $his is an open7ended question given so you may tal" about your teamwor" s"ills. $eamwor" s"ills include listening discussing questioning persuading respecting helping sharing participating and ability to utili0e all communication channels. )ffer one of two short 172 minute e#amples. ,nswer samples If you are as"ed the question whether you prefer to wor" independently or as a team here is the best way to answer it3 A <I have wor"ed in teams and independently as well. Some -obs match and require a teamwor" effort while others fit an individual wor". pro-ect is completed in a timely and efficient manner. A :hile wor"ing independently I reali0ed that I was the complete owner of the pro-ect 5i.e. one man pro-ect6 and therefore considered this responsibility as an incentive&bonus. $hough I did get the company support and interacted very often with other "ey employees the way I wor"ed helped to ensure quic" pro-ect implementation as well as finding efficient solution for any calculated ris"s. $herefore I have had very good e#periences wor"ing in a team as well as wor"ing independently. < Sales interview questions and answers Page 21 of 23 +seful interview materials) +ree eboo-: ). common interview questions an" answers http3&&interviewquestionsa0.blogspot.com&p&free7eboo"78+7interview7questions7and.html 100 customer service interview questions: http3&&interviewquestionsandanswers.bi0&1??7customer7 service7interview7questions7and7answers& #op 10 interview secrets to win every job interview http3&&interviewquestionsa0.blogspot.com&2?13&?8&top71?7secrets7to7win7every7-ob.html 1& types o$ interview questions an" how to $ace them http3&&interviewquestionsa0.blogspot.com&p&137types7of7interview7questions.html #op 12 common mista-es in job interviews http3&&interviewquestionsa0.blogspot.com&2?13&?8&top7127common7mista"es7in7-ob7interviews.html /ob interview chec-list 00 points http3&&interviewquestionsa0.blogspot.com&2?13&?8&-ob7interview7chec"list7(?7points.html #op & interview than- you letter samples http3&&interviewquestionsa0.blogspot.com&2?13&?8&top737interview7than"7you7letter7samples.html Sales interview questions and answers Page 22 of 23 ,ther &ob interview tips 1. Practice types of -ob interview such as screening interview phone interview second interview situational interview behavioral interview 5competency based6 technical interview group interviewB 2. Send interview than" you letter to employers after finishing the -ob interview3 first interview follow7up interview final interview. 3. If you want more interview questions for entry7level internship freshers e#perienced candidates you can ref free eboo"3 8+ interview questions and answers. (. Prepare list of questions in order to as" the employer during -ob interview3 http3&&interviewquestionsa0.blogspot.com&2?13&?8&top71?7questions7to7as"7employer7duting.html Sales interview questions and answers Page 23 of 23
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