Carmen C.

Daniel

Objective
To continue to develop my leadership and advising abilities, whilst utilizing my experience, knowledge and skills
to benefit the students and community at a growing and diverse institution.
Education
Kent State University
Master of Education, May 2014
Concentration: Higher Education and Student Personnel

Kent State University
Bachelor of Science May 2012
Major: Hospitality Management
Computer Skills
Microsoft Outlook, Banner System, Microsoft Word, PowerPoint, Excel, Prezi, RecTrac
Employment History
KENT STATE UNIVERSITY DEPARTMENT OF RECREATIONAL SERVICES
Graduate Assistant (2012 Present)
- Works with the Banner System to ensure students are enrolled in classes
- Handles semester scheduling, training and supervision of 60 plus student employees
- Handles the coordination of purchasing/reselling of retail items for the ProShop with annual
sales of approximately $25K
- Handles the billing for lost and stolen equipment
- Coordinates the annual merchandise internal audit
- Handles front line customer service issues
- Meet with and follow-up with students and community members that violate the policies at the
Student Recreation and Wellness Center
- Facilitates employee meetings to ensure proper training and development
- Assists with the semi-annual department training for 200 plus student employees
- Responsible for the coordination and training for the Member and Guest Services student
training and development team
- Performs semester evaluations for student employees
- Responsible for creating and maintaining the Member and Guest Services and Graduate
Assistant training manuals
- Coordinates all fundraising events for the Student Professional Development Committee

KENT STATE UNIVERSITY DEPARTMENT OF RECREATIONAL SERVICES
Lead Member and Guest Services Supervisor (2008 2012)
- Oversaw the scheduling of 25 student employees
- Processed membership cancellations, freeze requests, and auto debit issues
- Composed and processed membership letters
- Coordinated open and second round interviews for potential new student employees
- Handled monthly membership collections processing
- Planned monthly team building activities
- Managed monthly parking correspondence with Parking Services

Related Experience
KENT STATE UNIVERSITY DIVISION OF DIVERSITY, EQUITY AND INCLUSION

Carmen C. Daniel

Internship 150 Hours (Spring, 2014)
- Helped to develop Sophomore Retention programs for the Cleveland Compact Students
- Mentored three Cleveland Compact Students
- Created a focus group to help better understand the needs of the Upward Bound and Cleveland
Compact students
- Assisted with the Martin Luther King Jr. celebrations
- Monitored the Early Alert System for the Upward Bound and Cleveland Compact students

KENT STATE UNIVERSITY COLLEGE OF EDUCATION, HEALTH & HUMAN SERVICES
First Year Experience Instructor (Spring, 2013)
- Assisted students with Summer and Fall course registration
- Lead classroom discussion with students
- Maintained an accurate student attendance record
- Updated student grades in a timely manner
- Supported newly admitted and transfer students through their first semester at Kent State

KENT STATE UNIVERSITY COLLEGE OF EDUCATION, HEALTH & HUMAN SERVICES
Internship 150 Hours (Spring, 2013)
- Assisted with planning the Annual EHHS Student Awards Ceremony
- Helped to update the First Year Experience Course to meet new university standards
- Assisted with creating a new Financial Literacy Curriculum for the First Year Experience
Course
- Helped process scholarship applications

KENT STATE UNIVERSITY OFFICE OF STUDENT CONDUCT
Hearing Officer (2012 - Present)
- Processing all disciplinary action against students who are alleged to have violated the Student
Conduct handbook
- Maintaining the confidentiality of student records and student conduct files
- Providing guidance and advice to the students of Kent State University

Certifications
- American Red Cross FA/CPR-PR/AED (January 11, 2016)
- American Red Cross Administering Emergency Oxygen (May 31, 2014)
Memberships
- Ohio Recreation Sports Association (2011-2014)
- National Intramural Recreation Sports Association (2013-2015)
Professional Conferences
Ohio Recreation Sports Association (ORSA)
- 2013 State Conference - (University of Toledo)
- 2013 Summer Outreach Program Presented Being a First Year Graduate Assistant (Ohio State University)
- 2012 State Conference - Room Monitor (Wright State University)
- 2012 Summer Outreach Program (Ashland University)
- 2011 State Conference (Youngstown State University)
National Intramural Recreation Sports Association Region III Student Lead-On
- 2013 Conference Presented Funding the Future (DePaul University)
- 2012 Conference (Ohio State University)