Status

Amount Disputed
Actual Savings
Estimated Savings
Activities
Location
NAICS
Complainant
Number
Date
Name Contact Phone Toll Free Email
Getty Images
605 5th Ave S Ste 400
Seattle, WA 98104
(206) 925-6753 copyright.complian
ce@gettyimages.co
m
443593
2/6/2014
Respondent(s)
Complaint
Seattle - Consumer Protection Division
Date Added Activity Type Activity
2/10/2014 Email to Complainant C-1stLetterRevised To:
shaffer@veteransdirect.com
2/10/2014 Email to Respondent R-1st LetterRevised To:
copyright.compliance@gettyimages.com
2/12/2014 Email from Respondent
2/12/2014 Email to Complainant C-ClosingUnadjustedW-
ResponseOutofStateConsumer To:
shaffer@veteransdirect.com
541920-Photographic Services
Assignee Wu, Andrew F
$0.00
$0.00
$0.00
Code Practice
316 Billing Issues
Practice(s)
Closed
Referral(s)
Name
Contact
Phone Contact Phone Email
443593
Catalyst
Complaint Cover Page
Name Phone Day Phone Evening Email
Gerald Shaffer
3865 Bright Leaf Ct
Jacksonville, FL 32246
(214) 288-3787 shaffer@veteransdirect.com
1 of 2 443593
Date Added Activity Type Activity
2/12/2014 Email to Respondent Rsup Closing W-Response To:
copyright.compliance@gettyimages.com
2/12/2014 Resolution-UNADJUSTED
2 of 2 443593
Description
On February 5, 2014 we received an email from Getty Images demanding money. Below are the contents of
that email. The stated that if we did not pay, then we were subject to a lawsuit.
This is extortion. It is illegal. I am guessing they are doing this to hundreds, if not thousands of people and
companies.
Legal Department
Veterans Direct LLC
info@veteransdirect.com
Dear Veterans Direct LLC,
Case Id: 1431804
This email is a follow up to the attached letters that were previously mailed to your company on 22-Nov-13
and again on 03-Jan-14. According to our records, we have not received a response to our prior
correspondence. Unauthorized use of our imagery constitutes copyright infringement.
While Getty Images remains willing to work with your company to resolve this matter amicably, failure to
either remit payment or to provide proof that a valid license was properly obtained within the next 7 business
days will result in this matter being flagged for escalation to our outside representatives for further pursuit.
This is your final opportunity to resolve this matter directly with Getty Images.
Please reply to this email or contact us at 1-800-972-4170 to discuss this matter. If you have any questions or
concerns, please advise as well. Getty Images expressly reserves all rights and remedies available under
copyright law. Thank you in advance for your cooperation.
Best Regards,
Getty Images License Compliance
Getty Images Headquarters
605 5th Ave S, Ste 400
Seattle, WA 98104
Complaint Description
Catalyst Report