JOB OBJECTIVE

Seeking managerial assignments in Delivery Management / IT Operations Management with an organisation of repute

PROFILE SUMMARY

A techno-managerial professional with over 15 years of comprehensive experience in managing a diverse range of IT
functions including Project Management, Software Development, Software Testing & Quality Assurance, IT Operations
Management, Infrastructure Management and Service Delivery
Demonstrated success in envisioning and delivering insightful & innovative business solutions through technology.
Shaped future course for the organization, and introducing innovative, cutting edge business solutions for clients
Extensive experience in managing & delivering projects, conducting business analysis to determine requirements and
planning for systems implementation at the enterprise scale
Holds the distinction of setting up and streamlining Delivery Process for Remote & Offshore Delivery Centers; excellent
track record of delivering Multi-Million Dollars IT projects
Strong exposure in developing, consulting, assessing, improving & tailoring test methodologies / processes, test
frameworks/approaches, reducing costs and effectively managing timelines & resources
Demonstrated excellence in interacting with business partners, capturing voice of customer and converting them to
create new products/solutions whilst aligning organization objectives to enhance product effectiveness; an effective
communicator with honed relationship, leadership, planning, coordination and analytical skills


















CORE COMPETENCIES

Working closely with IT engineering, application owners, data architects and business analysts to align global business
strategies with enterprise IT operations
Implementing infrastructure operations policies, process and procedure within the global organization including
communication with business partners and stakeholders within the enterprise
Leading complete portfolio of projects including cost budgeting, planning, vendor selection and execution of programs;
providing inputs on the project strategy, budget, policies and major issue resolutions; implementing project plans within
preset budgets and deadlines; monitoring project progress and outstanding issues
Identifying new technology/products that enhance the productivity, efficiency and profitability of the company;
addressing the CAPEX & budgeting requirements
Defining service standards and guidelines as per global best-practices, governance structures, best practices for Software
Delivery Life Cycle (SDLC) Management and documentation that serve as benchmarks for excellent service delivery
Establishing service level agreements with business units and IT stakeholders, evaluating risk, costs, resource
requirements, schedules and submitting delivery opinions; crafting and reviewing Service Level Agreement language
CHANDRAN PAUL. J
Mobile: +974 55 - 672416
E-Mail: jcpaul74@yahoo.co.uk
Current Address: Ezdan 23, Building No. 7, Flat 20, Al Wukair Road, Al Wakra, Qatar
Permanent Address: Old No. 113, New No. 134, Masthan Ghori Street, Adambakkam, Chennai - 600088





Providing testing solutions to various enterprises by understanding business & IT strategy and then by aligning to them;
developing various testing/automation frameworks, test strategy and test plan
Maintaining adherence to IT Operations standards and practices and consistently applying these standards; identifying &
monitoring monthly metrics, KPIs, and operations reporting requirements; enhancing daily operational processes by
performance tuning & automation for increasing productivity of the team

CORE COMPETENCIES

Since Sep 11 working with Mannai Corporation (A CMMI Level 5 Company), Doha,
Qatar as Senior Project Manager IT Solutions

Highlights:
Holds the distinction of managing several Software and Infrastructure projects for
customers across Qatar
Instrumental in leading teams of 45 members from multiple geographies for smooth delivery of software products
Excellent track record of driving execution of various strategic projects such as:
o Developed processes for the development of Aviation Operations Management System for a leading VVIP Airline
Company in 2011-12, using MS .Net with Oracle DB, by working closely with Aviation experts
o Steered execution of an Aviation Service Phase Out Project, by working closely with key stakeholders, and
successfully closed services to move service support in-house
o Led implementation of SharePoint with Oracle DB for a major LNG Transportation Company in Qatar
o Drove end to end delivery and implementation of Disaster Recovery Infrastructure for a Public Wi-Fi Infrastructure
Project for a Government Audit Agency in Qatar in 2013
Appreciated by clients and management at several occasions for making outstanding contribution to projects
Efficiently enforced strict Change control processes, resource management and effective stakeholder management for
timely delivery as well as within budget
Clients have awarded Phase 3 of the eBag project for our timely delivery of Phase 1 & 2 of the project
Steered the delivery & implementation of a large infrastructure for Supreme Council of Education, Qatar worth 21 Mn USD
Excellent track record of managing multiple
Steered the implementation of 2 large Documentum & a SharePoint projects for leading organisations in Oil & Gas and
Aviation Sector such as Nakilat, Qatari Diar and Amiri Flight)large Natural Gas Production Company in Qatar (ORYX GTL)
worth 3 Mn USD and for Qatari Diar Real Estate Company (Government Funded Company in Qatar)

Jul10 - Aug11 worked with Exemplarr Worldwide, Chennai as General Manager
Information Technology

Highlights:
Holds the distinction of spearheading a large nature of e-Governance initiatives in Africa and Latin
America
Developed & implemented various initiatives for business process improvement; introduced & implemented new
technology products/services
Instrumental in setting up exclusive infrastructure at the Swarnabhoomi Facility for a leading Spanish Publisher
Conceptualized Software and Infrastructure strategies for various projects; worked in close coordination with different
project groups during each release cycle
Drove new initiatives on automation
Successfully managed proposals for e-Governance and e-Learning requirements
Devised & implemented new workflow systems and automations for the KPO Division
Deft in efficient stakeholder management and implemented a strong change control process for timely delivery within budget

May08 - Jun10 with Consim Info Pvt. Ltd., Chennai
Joined as Manager; promoted as Sr. Manager in Apr09

Highlights:
Successfully led a team of 8 Test Engineers involved in Site Compliance Testing;
developed a Performance Testing Group for each of the portals; identified test
strategies for projects; mentored & coached new team members
Played a pivotal role in managing the entire Infrastructure Group across India by helping the Testing Team to function
independently
Formed a task force for each portal to manage projects thus ensuring timely completion of projects within the budget




May05 - Apr08 with Ind-Sigma Infotech Pvt. Ltd., Cochin Kerala as Team Leader - QA

Highlights:
Established structure for independent software packaging and server testing groups
as Primary Consultant; defined roles, developed master test plan, templates, tools,
test scripts & created reports
Excellent track record of participating in various product releases

May04-Apr05 worked with Iflex Solutions Ltd., Mumbai as Associate Consultant

Highlights:
Handled complete design & testing of the main interface of Funds Transfer Module
in order to make it CitiFT complaint
Undertook Functionality & Regression Testing and coded errors before release into
production after passing through various quality stages like CCB & IQA
Instrumental in providing critical support to Citibank branches for implementation of CitiFT across Europe

Refer to Annexure for Project details of all companies

PREVIOUS EXPERIENCE

Jan04 - May04 worked with Tata Consultancy Services, Mumbai as Designation IT Analyst

Jul02 Jan04 with Integral Media Services Pvt. Ltd., Mumbai as Senior Engineer - Quality Assurance

May01 - Jul02 worked with Hurix Systems Pvt. Ltd., Mumbai as Senior Test Engineer

Jan99 - Apr01 worked with Vibes Software Pvt. Ltd., Bangalore as Software Quality Assurance Engineer








TECHNICAL SKILLS

Languages : C, C++, Java, JSP PHP
Operating Systems : MS DOS, Windows 95/NT 4.0/2k, UNIX, Solaris, AIX
RDBMS : Oracle, SQL GUI/Visual
Tools : Visual Basic 5.0
Testing Tools : Win Runner, Silk Test


EDUCATION

M.C.A. from Mohamed Sathak College of Arts & Science, Chennai, Madras University in
1999
B.Sc. (Computer Science) from Mohamed Sathak College of Arts & Science,
Chennai, Madras University in 1996


















CERTIFICATION

Certified Prince 2 Practitioner







TRAININGS ATTENDED

Digital Asset Management System (TEAMS) Training for Integrators
at London, UK
Software Testing including Black Box Testing, White Box Testing,
Regression Testing, Test Execution & Defect Reporting
CLARIFY CRM Training by Amdocs in Aug2003







PERSONAL DETAILS

Date of Birth : 8
th
May 1974
Languages Known : English, Hindi, Tamil and Malayalam


































ANNEXURE

PROJECTS EXECUTED

At Mannai Corporation
Title : eBag Project
Client : Supreme Education Council, Qatar
Environment : MS Surface and Toshiba Portege Z10t

Scope: The Supreme Education Council launched the e-bag Project that aimed to provide every student and teacher in the
Country a Computer along with educational aids & applications that conform to the National curriculum standards. 19
schools received Tablet PCs in the 2
nd
phase of the project. The 3
rd
and 4
th
phases of the project witnessed 60 new schools
joining the system on each phase.

Role :
Steered end to end implementation of SEC Custom Image on over 13000 Surface and Toshiba Tablet Devices by leading a
team of 25 Engineers; allocated work to team members
Undertook complete estimation and scheduling of rollout plans
Drove end to end implementation of imaging and rollout processes
Managed rollout of Phase 2 by working in close coordination with all the stakeholders across 19 schools
Led & managed training partners to coordinate training plans with stakeholders from Supreme Education Council

Title : SharePoint Implementation
Client : Nakilat (Qatar Gas Transport Company)
Environment : SharePoint 2013 integrated with Oracle Database

Scope: Qatar Gas Transport Company Limited (known as NAKILAT) is a Qatari-listed Shipping Company established by the
State of Qatar to own, operate and manage LNG vessels and to provide Shipping & Marine-related services to a range of
participants within the Qatari Hydrocarbon Sector. NAKILAT is an integral component of the Supply Chain of some of the
largest, most advanced energy projects in the World undertaken by Qatar Petroleum, Qatargas, Rasgas and their joint
venture partners for the State of Qatar. Nakilat SharePoint Portal implementation was the single source of information for
decision making across different departments in the organization. SharePoint portal eradicated the disconnect in the old
system and served as a database for all the information needed for each departments and management for better & faster
decision making.

Role :
Successfully implemented SharePoint 2013
Finalized requirements for departmental portals by working in close coordination with the Directors of each department
Drove smooth integration with SharePoint by working in close coordination with other partner systems vendors
Steered the rollout for departmental portals across the organisation
Handled the entire gamut of post implementation activities like training and support

Title : Operations Management System (Aviation)
Client : Amiri Flight, Qatar
Environment : .Net with Oracle Database

Scope: This was an IT Tool to support the entire Amiri Flight Operations. The project aimed at planning, steering and
controlling of all operations-related activities which were necessary to:
Check the feasibility of flight requests
Perform the necessary activities to make the flight possible (work packages)
Handle change requests
Match planned and current status of the flight and initiate activities

Role :
Deputed as Project Manager for Amiri Flight to oversee the Operations Management System developed by an external
vendor specialising Aviation Operations Management Systems
Worked in coordination with stakeholders from the Operations, Technical, HR, Finance and IT departments
Developed project estimation and schedule by coordinating with vendors & partners
Carried out integration with the Oracle Business Suite
Implemented processes for a smooth transition into the new Operations Management System

Title : Data Center Infrastructure
Client : Marafeq Qatar
Environment : AD Implementation, Exchange Server, HP 3Par Storage and Symantec Backup Implementation

Scope: Marafeq Qatar implemented a fresh infrastructure at the Qatari Diar Data Center. Mannai provided and
managed the delivery & implementation of the infrastructure to setup their Data Center. The project covered the AD
Implementation, Exchange Server Setup and Migration. The project involved HP 3PAR storage configuration and Symantec
Backup implementation.



Role:
Led a team from Mannai to manage all project deliverables involved in setting up the Data Center infrastructure for
Marafeq, Qatar
Coordinated with Data Center coordinators and successfully implemented the project modules; also coordinated with
customer & project engineers and managed risks during project implementation

Title : Desktop Virtualization
Client : ICT, Qatar
Environment : Citrix

Scope: ICT Qatar operation aimed to implement Desktop Virtualization for ictQATAR, which complemented their existing
cloud and enabled them to use the latest technology with enhanced & secure desktop experience from different thin client
and mobile devices. The IT team implemented IT Analytics and logging solution desktop level The project also involved
development of solution for the SAP project which enabled the SAP GUI published via Xen App for the SAP Administrators.

Role :
Managed complete delivery for the project and managed hardware
Coordinated with customers & project engineers from Citrix and managed risks during implementation of the project

Title : Disaster Recovery Site Implementation
Client : State Audit Bureau, Qatar
Environment : Oracle, Double Take, Riverbed

Role:
Managed complete delivery for the project and managed hardware
Worked closely with the implementation teams to define project processes, identify & manage risks
Managed stakeholder expectations by providing them with project updates and managed risks during implementation

At Consim Info Pvt. Ltd.
BharatMatrimony.com
IndiaProperty.com
ClickJobs.com
IndiaAutomobile.com
IndiaPages.com
IndiaList.com

At Ind-Sigma Infotech Pvt. Ltd.
Sigma Commerce
Controller +
eController +
Adding Items through Quick Order Form
Offering Free Items on eController
Rework Submittal of Unprocessed Orders
Extending Order Line Item Services to eController
Factory Order Drop Ships
Accept Line Item Services through API
Expand Invoice Number
Contract Based Pricing
Paymentech Stored Value Cards

At Iflex Solutions Ltd.
CitiBanking II (CBII)

At Tata Consultancy Services
People Systems (PPNC)