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PRPC Release News - November 6th
PRPC Release News - November 6th
TD 4602 / REQ 976 – The calculations for the column header of DUN (Days
Until Next Action) have been updated
TD 4832 / REQ969 – The View History (audit trail) time stamp and time zone is
now consistent with the time stamp and time zone with CITIFT
TD 4867 / REQ 995 – The status of a detached message will default back to
pending for further action
TD 4915 / REQ 976 – The routing tables for Broadcast Messages has been
updated to ensure the message is being routed correctly
TD 4991 / REQ 971– Divided messages will route to the correct baskets with no
interference from connection problems
TD 5253 / REQ 966 – When updating a case created from an interaction via the
account number, the old details of the case will not be overwritten
TD 5262 / REQ 971 - Changes made to an internal message that was sent for
repair will be visible to the verifier during the verification process
TD 5273 / REQ 973 – When attaching a message to a resolved case a user will
have the ability to reopen a case if needed and the message will be apart of the
attachments of the case
TD 5285 / REQ 995 – When sending a correspondence from a CPM case a user
will have the ability to send the correspondence to a CC receipt
TD 5336 / REQ 967 – When attaching a note, screenshot or email with a
correspondence the title of the attachment can be updated by the user
TD 5445 – The GMPS correspondence templates have been renamed with the
case type names
TD 5453 – The Change of Return Screen button label has been renamed to “You
have Just Let STaRS”
TD 5455 – Under the View Profile tab, users will be able to submit a request to
have their profile information updated (ie name, phone number, reporting
manager)
TD 5461 - When creating a email correspondence the email will list the TO
receipts and CC receipts
TD 5487 – When exiting a case the user will not longer receive a blank screen and
the user will not have to refresher the internet explorer
Nothing to Report
Nothing to Report
TD 5456 / REQ 655 – When creating an Interaction case using the Find and FMS
Client via the search parameter of the account name, the table has been updated to
pull back the correct results
TD 4620 / REQ 391 – Updates to the M-TD Reports (wrong user departments,
resolve counts for CPM, detailed views, auto resolve for CPM cases, transfer
counts updated for cases not belonging to a user and transferred out)
TD 5241 / CR 1005 – Users can add the sender information like the routing
address and short name to the sender header field
TD 3771 / REQ 343 – Auto Resolve Case Post Correspondence – allows a user to
select a post-correspondence status and will save a user the additional clicks to go
back to the resolve the case
Nothing to report
Releases Identified and/or Impacting – TCS India
TD 5049 / CR 1087 – When transferring a case to a user, if the user does not have
the proper entitlements (department, branch, workbasket) an error message will be
displayed to inform what is missing from that users profile
TD 5243 / CR 1074 – When coping a message a user will be able to copy and
transfer both to a workbasket/worklist and the copied message will have a
reference of the original message in the copied message header
Nothing to report
TD 5392 – Messages resolved and attached to a service case, the case status of
that message will be displayed as Resolved/Attached