Supported Accommodation

Assistance Program
(SAAP)
Program guidelines
1
Introduction
The SAAP Program Guidelines have been developed to provide an overview of SAAP as
it is implemented in NSW.
The guidelines ensure that the purpose and parameters of the funding program are
clearly articulated, enabling the epartment of !amily and "ommunity Services,
"ommunity Services and the service provider, as well as service users and the
community to be clear about what is being funded and why.
The "ommunity Services "orporate Plan #$$%&$' ( #$$)&$* presents a +esults ,ogic
iagram that maps out the range of outcomes re-uired to achieve the overarching
corporate goal that children, families and communities are safer, healthier and more
resilient. SAAP plays a ma.or role in achieving that outcome, providing services to those
people who are homeless in our community or are at ris/ of becoming homeless.
These guidelines lin/ the results e0pected from "ommunity Services funding programs
and the funding processes. They outline the results for the SAAP Program, the activities
that are e0pected to lead to these results and the performance measures that need to be
incorporated into agreements with service providers.
The current hierarchy of documentation within the SAAP program is1
2. epartment of !amily and "ommunity Services, "ommunity Services "orporate
Plan
Provides the +esults for the community that "ommunity Services is see/ing
through the program.
#. SAAP Program Guidelines
3utlines the ob.ectives, activities and performance measures for the program.
4. SAAP Service Specifications
Provides the individual specifications and outcomes for services funded in the
program.
%. Performance 5onitoring !ramewor/.
Provides the performance monitoring processes to ensure that service are
achieved.
These Program Guidelines will be updated in line with any ma.or update or revision of the
above /ey documents.
2
Index
1 Program Description and Clients
2 Legislative Framewor
! Program "esult and Service #roup $%&ectives
' Per(ormance )easures
* Service Activities +o ,e Funded
- .vidence ,ase and Data Collection
/ Partners0ip Framewor
3
SAAP is a "ommonwealth6State Program providing support to people in the community
who are homeless or at ris/ of imminent homelessness.
The SAAP Act 2**% 7Section %8 defines a person as homeless if they have inade-uate
access to safe and secure housing. That is, if the only housing to which a person has
access to1
damages or is li/ely to damage the person9s health: or
threatens the person9s safety: or
marginalises the person through failing to provide access to ade-uate personal
amenities or the economic and social supports that a home normally affords: or
places the person in circumstances which threaten or adversely affect the
ade-uacy, safety, security and affordability of that housing.
A person is also ta/en to be homeless if the person is living in accommodation provided
or arranged by SAAP.
The overall goal of SAAP is to provide transitional supported accommodation and related
support services to assist people who are homeless to achieve the ma0imum possible
degree of self6reliance and independence. Within this goal the aims are to1
resolve crisis
re6establish family lin/s, and
re6establish a capacity to live independently of SAAP.
4
1 Program Description and Clients
;omelessness may be caused by multiple, interacting factors, and similarly it can have
multiple effects on people9s lives. <t can affect people at any stage of life. Some people
are chronically homeless while others e0perience homelessness in a cyclical, episodic
manner or as a single occurrence. ;omelessness can affect families, singles, young
people, and women and children affected by domestic violence.
Services therefore provide a range of assistance from early intervention and support
strategies that prevent homelessness, through crisis and emergency support and
accommodation, to transitional and post crisis support. All services are provided using a
common case management approach which wor/s with the individual to develop options
to resolve crisis and move from support to independence
Services also provide targeted programs for identified client groups, including Aboriginal
and Torres Strait <slander and culturally and linguistically diverse 7"A,8 clients. All
services are to provide access to support services for disadvantaged and identified client
groups.
SAAP in NSW is currently delivered by appro0imately %$$ services managed primarily by
non6government organisations. Almost %$= of SAAP resources are dedicated to young
people under #' years of age and almost 4$= to services for women and children
affected by domestic violence. +emaining resources target single men, single women
and families with appro0imately 24= dedicated to services that have multiple target
groups.
5ore than #'= of resources are dedicated to rural and remote services and over 2'= to
services in NSW regional areas. +emaining resources 7almost >$=8 are dedicated to
services in the Sydney 5etropolitan area, although over 2'= of these resources are
dedicated to services that support clients across the whole of NSW.
5
The "ommonwealth Supported Accommodation Assistance Act 2**% is the legislative
framewor/ for the provision of services under SAAP.
The principles in the Act recognise1
the rights of homeless people or people at ris/ of homelessness as being the
same as the rights of all Australian citi?ens
the rights of homeless people to their e-uitable share of the community9s
resources and stresses the importance of provision of appropriate support to
meet the needs of clients under SAAP
the need to redress social in.ustice and its conse-uences on individuals
that responses to homeless people or people at ris/ of homelessness should be
provided in a manner that respects their dignity, enhances their self esteem, is
sensitive to their social and economic circumstances and respects their cultural
bac/ground and beliefs.
SAAP is administered through two "ommonwealth6State Agreements ( the 5ultilateral
Agreement on a national level and @ilateral Agreements between the "ommonwealth and
individual states.
The epartment of !amily and "ommunity Services, "ommunity Services is in its fifth
"ommonwealth State Agreement, /nown as SAAP A, which is current from 3ctober #$$'
until Bune #$2$. !unding is .ointly provided by the "ommonwealth and the State ( by the
epartment of !amilies, "ommunity Services and <ndigenous Affairs 7!A"S<A8 and NSW
"ommunity Services respectively.
6
2 Legislative Framewor
The "ommunity Services corporate plan for #$$%6#$$) provides the intended results for
provision of services in SAAP1
People w0o access SAAP services cease to %e 0omeless1 or do not
%ecome 0omeless in t0e (irst place
"ommunity Services +esults ,ogic iagram places program results within a goal
hierarchy1
7
! Program "esult and Service #roup $%&ectives
A comprehensive goal hierarchy for SAAP is featured in the National SAAP +esults ,ogic
iagram, at Attac0ment 1.
The ob.ectives for SAAP from the "ommunity Services "orporate plan #$$%6#$$) are to1
ensure that the State9s new five6year SAAP agreement with the "ommonwealth
reflects the needs of NSW clients, particularly increased access for <ndigenous
people.
ma/e the service system more fle0ible, to streamline costs and better serve clients.
improve the situation of young SAAP clients.
To assist people gain independence from the SAAP system, the current SAAP A
agreement outlines priorities for service planning and support to the service group1
increase involvement in early intervention and prevention strategies
provide better assistance to people who have a number of support needs
provide ongoing assistance to ensure stability of clients post crisis
reduce the current level of high cost crisis accommodation services and
reconfigure these services into fle0ible support models that address the national
strategic directions
improve client assessment processes so that clients are lin/ed to the most cost
efficient service that meets their presenting need
improve service responses for Aboriginal and Torres Straight <slander people.
8
+0e 0eadline measures (or SAAP are2
Client #roup2 People who are homeless or at ris/ of homelessness.
"esult2 "lients live independently of SAAP
Performance in SAAP will be measured using Process 5easures 7table A8 and Service
+esults 7table @8.
Table A outlines a range of Pro.ect Service 5easures C Performance <ndicators 7P<8 that
services will be monitored against annually. There are currently two output and si0
outcome measures recorded. ata from "lient !orms and N"A reports will be used to
report against these measures.
These current measures are process outcomes rather than client outcomes 6 they will be
replaced gradually by client outcomes measures 7table @8 as the capacity to accurately
report DresultsD is developed.
9
' Per(ormance )easures
+A,L. A
Process )easures (consistent wit0 State and 3ational (igures)
A4 3um%er o( support periods active eac0 da5
(re(er to A6,6C6D in Section 7)
+ationale1 5easures amount of service delivery compared to agreed daily service
level
,4 3um%er o( accommodation periods active eac0 da5 (,6C)
(re(er to ,6C in Section 7)
+ationale1 Ensures use of high cost accommodation capacity is utilised
effectively.
C4 Average lengt0 o( support period
+ationale1 <t is desirable that in most cases this measure increase from the current
average of ' days to within a % to 2# wee/s band, particularly in cases where client9s
relationship with casewor/er is the first step in reconnection. <t is recognised there are
some cases which will always be short6term 7e.g. women avoiding domestic violence and
returning home when Fall clear98, but in most cases data analysis indicates longer periods
of support result in better outcomes 7see +esearch C <nformation Agenda, below8. Support
periods beyond 2# wee/s are starting to indicate bloc/ages in non SAAP e0it systems 7eg
housing, mental health, etc8
D4 8 o( clients w0o gave consent (or (ull data collection
+ationale1 5ost of the +esult measures can only be collected in cases where clients
provide Ginformed consentD to allow full collection of data in the N"A "lient !orm. The
measure should include all clients who tic/ the G"onsent 3btainedD bo0, even if they
withhold answers from one or two -uestions that may be sensitive for them.
.4 a) 8 o( clients w0o agree to a case plan %5 t0e end o( t0e support period (91*
SAAP core data set)
%) 8 o( clients (rom (a) w0o attain most or all o( t0eir goals (91- SAAP core data set)
+ationale1 5easures how well clients are engaged to enter into and persist with
support aimed at long6term change to their circumstances. This process is within
the full control of the organisation
F4 8 o( clients (or w0om needs were identi(ied1 under t0e 0eadings wit0in 9 1/
(SAAP core data set)1 (or w0om2
a) SAAP provided t0e service itsel(
%) SAAP arranged a re(erral
c) Client declined to pursue support
+ationale1 5easures the degree to which responsibility for service provision 7and thus
contribution to client outcomes8 rests with SAAP rather than referred services. Hnmet need
is the difference between need identified and needs provided or arranged. <t appears that
at this point 7c8 can only be fully measured by manual collation of the section of the Service
Specifications that as/s agencies to report anomalies.
#4 8 o( accompan5ing c0ild clients (or w0om needs were identi(ied under
t0e 0eadings in 92! (SAAP core data set)1 (or w0om2
a) SAAP provided t0e service itsel(
%) SAAP arranged a re(erral
c) Client (or parent) declined to pursue support
+ationale1 Same measurement as !, but for children accompanying parent or carers. ata
collection issues around 7c8 are the same as for !7c8.
10
+A,L. ,
Service "esults : Development o( Client $utcome Service )easures
Future client outcome measures will %e graduall5 implemented (rom t0e (ollowing suite o(
indicators
14 Percentage o( clients w0o exit to independent living (particularl5 pu%lic or communit5
0ousing) and do not return to a SAAP service wit0in 12 mont0s4
+ationale1 5easures the core +esult, i.e. success of SAAP in helping clients to live independently
long6term. <t is a de facto measure of the availability of support services, including stable
accommodation, since if they fail or are unavailable, clients may have to return to SAAP. <t is noted
that clients with comple0 needs may need to use SAAP services more regularly.
24 Percentage o( clients w0o return to SAAP wit0in 12 mont0s;
a) citing sexual1 p05sical or emotional a%use or domestic violence4
%) citing one o( t0e a%ove as t0e primar5 reason (or return4
+ationale1 5easure the safety of the situation into which clients have e0ited.
!4 Percentage o( (accompan5ing) c0ild clients w0o enter or return to SAAP as t0e result o(
mandator5 reporting legislation4
+ationale1 "hildren who enter in this way have been .udged as unsafe by the mandatory reporter.
'4 Percentage o( people w0o entered SAAP (rom an improvised dwelling or an institution w0o
exited to a <ouse=Dwelling4
+ationale1 5easures that e0iting clients have long6term, independent accommodation 6 does not
measure that the dwelling is safe or appropriate8.
-4 Percentage o( clients identi(ied as re>uiring (amil5=relations0ip support w0o receive t0at
support4
+ationale1 A measure of success in reconnecting clients with family.
/4 Percentage o( clients w0o2
a) entered on no income and exited on a relia%le income (#overnment pa5ments or
$t0er Income)4
%) entered on no income or government pa5ments and exited on wages=salar5=own
%usiness4
c) entered as unemplo5ed (looing (or wor) and exited emplo5ed4
d) entered wit0 no income and no student status and exited wit0 student status4
+ationale1 5easures the result Gpeople have increased financial security but recognises that for
some clients, such as unaccompanied young people or clients with a young family, employment
may not be the optimum solution to their long6term financial security.
74 Percentage o( returning clients w0o cited financial issues as a reason (or return4
+ationale1 5easures the success of SAAP 7and its support system8 in averting future financial
crises. <t is recognised that sometimes these will be beyond SAAP9s control.
NOTE: Data for reporting some measures cannot be captured from the current SAAP minimum data
set and their implementation ill depend on other data sources such as data lin!age pro"ects or
additional data reporting#
11
SAAP does not specifically fund an organisation to provide a single service. Service
Providers will provide a range of services that support the needs of their clients. Hnder
Section 2I of the National ata "ollection Agency 7N"A8 core data set, data on
services provided in SAAP is collected within the following categories 1
<ousing=accommodation
SAAP&"AP accommodation
assistance to obtain&maintain short6
term accommodation
assistance to obtain&maintain
medium6term accommodation
assistance to obtain&maintain
independent housing
Financial=emplo5ment
assistance to obtain&maintain
government allowance
employment and training assistance
financial assistance&material aid
financial counselling and support
#eneral support=advocac5
living s/ills&personal development
assistance with legal issues&court
support
advice&information
retrieval&storage&removal of personal
belongings
advocacy&liaison on behalf of client
Personal support
incest&se0ual assault support
domestic&family violence support
family&relationship support
emotional support
assistance with problem gambling
Specialist services
psychological services
specialist counselling services
psychiatric services
pregnancy support
family planning support
drug&alcohol support or intervention
physical disability services
intellectual disability services
culturally specific services
interpreter services
assistance with immigration services
health&medical services
,asic support
recreation
meals
12
* Service Activities to ,e Funded
laundry&shower facilities transport
SAAP service providers offer assistance which addresses the specific needs of
individuals using integrated delivery consisting of the following /ey service components1
assessment and referral
case management
bro/erage
supported accommodation
early intervention
outreach
mediation
counselling and
advocacy.
2. Assessment1 "e(erral and Case )anagement
Service providers will deliver assessment and referral services consistent with the "ase
5anagement +esource Jit for SAAP Services and National Practice Principles for SAAP
"ase 5anagement.
SAAP service providers are re-uired to support clients to access all re-uired services
from a range of government and non6government agencies.
Eight /ey components are identified in the SAAP case management process1
entry&screening
assessment
planning
direct service
coordination
monitoring and review
case closure&e0it planning and follow6up
evaluation.
13
A case management approach is appropriate for all wor/ with A,, clients in SAAP,
however, the e0tent and method of implementation will vary depending upon the service
type and client need 7i.e. one6off service provision may re-uire a limited case
management application8.
"ase management within SAAP services is a collaborative, client6focused approach. <t
coordinates direct client service, based on need assessment and support planning, with
access to a range of other appropriate support services.
#. ,roerage
Where possible, service providers are encouraged to utilise some program funding within
a case management framewor/ as client bro/erage for the purpose of developing
individually tailored and innovative support. @ro/erage is for assistance that is purchased
for a limited period of time and is not ongoing. The amount of bro/erage funds re-uired
by each client will depend on need.
Jey elements include1
material aid
specialist services where they are not otherwise available in a timely fashion
other essential services
4. Supported Accommodation
As part of the SAAP A reform, service providers are e0pected to broaden the current
options for providing crisis, transitional and long term accommodation and housing for
homeless people.
<t is a core aim of SAAP A to gradually reduce the current level of high cost, intensive
support, and crisis accommodation services. Whilst supported accommodation will always
be a /ey strategy of SAAP service provision, it can be delivered through a range of
fle0ible approaches such as1
14
accommodation managed by a SAAP agency or housing provider
fle0ible lease arrangements
utilising bro/erage to secure the re-uired service
accessing the range of temporary and long6term accommodation responses
provided by the epartment of ;ousing and other public and private housing
providers.
The focus of crisis accommodation is to respond to the client9s immediate need for safety
and secure shelter. Services are aimed at supporting transition to less intensive support
options as a priority.
%. $utreac0
A /ey strategic priority of SAAP A is increasing involvement in early intervention and post
crisis strategies. 3utreach services are seen as an integration of early intervention and
post crisis approaches to service provision. 3utreach services are delivered by SAAP
support wor/ers at a place where the client is currently living. This includes clients and
their family living independently in either their own premises or in premises provided by
the agency. <t also includes court support.
The Act states that each SAAP agreement Fmust contain provisions directed towards
ensuring that the program performance of SAAP is evaluated at regular levels 7that8 must
not be longer than five years9
1
ensuring the evaluation process continues.
The current program is largely based on the findings from a national evaluation of the
SAAP <A program conducted in #$$46$%.

2
Support Accommodation Assistance Act 2**%, No.2>#, 2**% ( SE"T 2% Evaluation.
15
- .vidence ,ase and Data Collection
The evaluation e0amined SAAP <A activities and outcomes against the elements of1
program effectiveness
program accountability
program efficiency
future directions.

The SAAP <A evaluation informed the direction of SAAP A supporting the inclusion of the
new strategic priorities of1
early <ntervention 7for people at imminent ris/ of homelessness8
post6crisis transition 7support for clients e0iting SAAP provided Accommodation
services8
better lin/ages to support services 7for instance in areas such as health, education
and employment services8.
3ational Data Collection
The SAAP National ata "ollection 7N"8 is managed by the National ata "ollection
Agency 7situated within the Australian <nstitute of ;ealth and Welfare8 under the direction
of "ommonwealth, State and Territory Governments. The N"A collects data from
SAAP agencies on client profiles and needs as well as details about the support services
the agencies provide. This data set reports on Service results 7outputs&outcomes8 and
informs the national program evaluations and the respective annual National and
State&Territory reports, along with other service planning and program administration
processes.
Services complete and forward information on each client that uses the service and
participates in planned, periodic, one6off data surveys.
16
As this is a .oint "ommonwealth6State program, the partnership framewor/ is dependent
on collaboration and communication between the "ommonwealth epartment of !amily
and "ommunity Services and <ndigenous Affairs 7!A"S<A8 and the NSW State
epartment of !amily and "ommunity Services, "ommunity Services.
The roles of !A"S<A and NSW "ommunity Services as outlined in 5ulti6lateral and @i6
lateral Agreements are1
FACSIA
provide "ommonwealth9s part of the funding
identify "ommonwealth9s policy and strategic priorities, in consultation with /ey
sta/eholders, and ensure these are consistent with national ob.ectives
promote lin/ages between SAAP and related "ommonwealth support services
such as employment and income support
co6ordinate national reporting and contact 6 manage the 5ultilateral and @ilateral
Agreements
monitor performance and financial management at the national level
manage and administer "ommonwealth funding for <nnovation and <nvestment.
3S? Communit5 Services2
provide NSW part of the funding
identify the State9s policy and strategic priorities, in consultation with /ey
sta/eholders
manage the program in New South Wales and administer service provision
including selection of service providers and contract management
report on performance and financial management and ensure providers comply
with the National ata "ollection
promote lin/ages between SAAP and other relevant services 7especially ;ealth
and ;ousing8 and establish networ/s of support among providers
17
/ Partners0ip Framewor
participate and contribute to the National +esearch program
implement case management and ensure that client rights are upheld by services
training.
The SAAP Partners0ip Framewor in NSW is primarily lin/ed to three initiatives. They
are the NSW Partnership Against $omelessness 7PA;8, the %risis Accommodation
Program 7"AP8 and the &oint 'uarantee of Service 7BG3S8.
NSW Partnership Against ;omelessness 7PA;8
The Partnership Against ;omelessness 7the Partnership8 has been established by the
NSW Government to provide a cross6government response to homelessness. The
Partnership is a networ/ of NSW government agencies wor/ing together to improve
e0isting service system responses to homelessness. The aims of the Partnership are to1
help homeless people access services
co6ordinate support services and prevention approaches
improve access by homeless people to temporary or crisis accommodation
facilitate the move to long6term accommodation.
The Partnership provides the coordinating mechanism through which to share and manage the
efforts of both NSW Government and community sectors to achieve these aims. The Partnership
recognises that homeless people often have comple0 and diverse needs and has prioritised the
following groups who are at high ris/ of homelessness1
Aboriginal people
rough sleepers
older people
younger people, including young people leaving care
offenders and e06prisoners
victims of violence
repeat 7or at ris/ of repeat8 homeless people.
18
The Partnership is an action6focused networ/ that develops .oint initiatives and plans to address
priority issues across NSW government and the community sector.
SAAP is lin/ed to PA; through the following processes1
NSW "ommunity Services representation on PA;.
SAAP pea/ bodies are represented on the PA;&SAAP Pea/s sub committee
7along with NSW epartment of ;ousing, NSW ;ealth and NSW "ommunity
Services8.
SAAP pea/ bodies are represented by invitation in various wor/ing groups.
E0amples of strategies coordinated through PA; are1
<nner "ity Street 3utreach Support Service 7a partnership with "ity of Sydney8: and
Boint Guarantee of Services for persons with a mental illness 7see below8.
"risis Accommodation Program 7"AP8
The "risis Accommodation Program 7"AP8, managed through the 3ffice of "ommunity
;ousing, provides funding for purchasing, leasing or replacing dwellings which are used
to provide short or medium term assistance to people who are homeless or at ris/ of
homelessness.
wellings are allocated to eligible incorporated non6government agencies. These include
community housing providers and agencies funded through the Supported
Accommodation Assistance Program 7SAAP8 and other programs.

!our ob.ectives have been identified for the #$$'&$>6#$$>&$I funding round consistent
with the "ommonwealth State ;ousing Agreement 7"S;A8 and the Supported
Accommodation Assistance Program 7SAAP81
2. <ncrease crisis and transitional accommodation for Aboriginal people, including
those with special needs.
#. evelop pro.ects for homeless people with comple0 needs which address gaps in
service availability.
19
4. <ncrease the availability of accommodation lin/ed to support which allows clients to
progress from crisis accommodation into transitional and e0it housing with the aim
of establishing unsupported tenancies.
%. <mprove the condition and amenity of e0isting "AP properties through
reconfiguration or replacement.
Boint Guarantee of Service
The Boint Guarantee of Service 7BG3S8 is an initiative to coordinate support services for
people with mental health issues who are accessing housing and homelessness services.
As SAAP services provide support for homeless people, this initiative will provide a
framewor/ for negotiating local agreements with other agencies to provide improved
access to mental health support services.
The BG3S has been developed to1
better assist and enhance the well6being of e0isting social housing tenants whose
tenancy may otherwise be at ris/
assist social housing applicants with mental health problems and disorders who
may be homeless or at ris/ of homelessness to successfully establish a tenancy.
The signatories to the BG3S are1
NSW ;ealth 7including the NSW epartment of ;ealth and the NSW Area ;ealth
Services8
Aboriginal ;ealth and 5edical +esearch "ouncil of NSW
NSW epartment of !amily and "ommunity Services, "ommunity Services, on the
behalf of the Supported Accommodation Assistance Program 7SAAP8
NSW epartment of ;ousing 7including public housing and the 3ffice of
"ommunity ;ousing8
NSW Aboriginal ;ousing 3ffice.
<ndividual non6government Aboriginal health and Aboriginal and community housing
providers, SAAP service providers and other non6government organisations become party
20
to the BG3S by signing local 5emorandum of Hnderstanding with local representatives of
the participating agencies.
21
Attac0ment 1
Supported Accommodation Assistance Program
7SAAP8 A Program ,ogic
Preamble
The SAAP A Program ,ogic forms part of the broader SAAP A Accountability !ramewor/.
<t is a tool that identifies a chain of reasoning and lin/s program inputs
#
, processes
4
,
outputs
%
and outcomes
'
. The Program ,ogic map is a graphic representation of the way
SAAP A operates, in that it shows the presumed effects of activities and resources.
The Program ,ogic can be useful for a number of purposes, including informing Program
design, planning, ris/ assessment, performance monitoring and evaluation.
<t should be noted that the SAAP A Program ,ogic hierarchy describes the primary
lin/ages between program interventions and client outcomes only. <t is ac/nowledged
that a multitude of secondary interconnections within SAAP e0ist and that achievement of
many of the identified outcomes in the Program ,ogic will be influenced by factors outside
the control of SAAP.
!urthermore, it is accepted that there are many interactions between SAAP and other
service systems within the broader environment, and that the influence of e0ternal factors
on the SAAP system will be greatest at the higher outcome levels.
<nherent within the SAAP A Program ,ogic is the acceptance of the Principles and
Strategic Priorities underpinning SAAP A. These include SAAP9s /ey role in the
resolution of crisis and the provision of a safety net for homeless people, those at ris/ of
homelessness, and people affected by domestic violence as defined by the Supported
Accommodation Assistance Act 2**%.
#
<nput ( the resources used to produce program outputs.
4
Processes ( the advice and support services that SAAP provides.
%
3utputs ( the products or services, which are produced and delivered by SAAP to achieve the outcomes.
'
3utcomes ( all impacts or conse-uences of SAAP.
22
#4
self reliance and independence for people who WERE homeless or at imminent risk of
homelessness
family links are
strengthened
People have increased self-sufficiency and Self-Reliance
Clients Needs ssessed
financial and
employment
services
counselling
services
Specialist
services
!eneral Support
"
dvocacy
#asic Support "
services
Cl$ents Case
%anaged
&ousing '
ccommodation
services
Clients $dentified
in crisis
PE(P)E have increased
financial security
PE(P)E have increased
capacity for social inclusion
clients maintain e*isting
accommodation where appropriate
clients have Short term
accommodation+
clients have )ong term,
independent
accomm(-.$(N
/amily links are maintained
where appropR$.E.
/amilies are reconnected where
appropriate
clients with comple* needs
receive appropriate support
C)ients CCESS financial
support
clients are linked to employment services or
receive employment ' training assistance
Clients $dentified
pre crisis
.ransitional
Support Services
Services delivered 0y provider or via referral
people are integrated into their community
PE(P)E have increased
personal " lifeskills capa0ilities
C)ients have personal
'lifeskills support
outcome
)E1E) 2
(3.C(%E
)E1E) 4
outcome
)E1E) 5
outcome
)E1E) 6
outP3.S
!ENER)
PR(CESSES
%
(
1
$
N
!

.
(
W

R
-
S

C
R
$
S
$
S

R
E
S
(
)
3
.
$
(
N