--- Original Message ---

From: Janet McDonald <nootkabear@hotmail.com>

Received: 11/7/09 2:40:39 PM CST
To: <customerservice@sportsmansguide.com>
Subject: Order # 85129804

Dear Customer Service,

I wanted to voice my disappointment in Sportsmans Guide. For many years, I have

purchased from your company, without much to complain about. You have always
been right on when talking about the normal price of your items, when you have said
it's a good deal, and you'll be saving $80, or $120 or whatever, I never found that you
had lied.

This last purchase, erased all of the faith and trust I have had in Sportsmans Guide.
The price was advertised as $80 savings, and talked about what a great deal it is. One
thing that no chainsaw is ever sold without is a case, and the price is not a whopping
$80 off!

I was in Lowe's yesterday...they are selling the same chainsaw BRAND NEW (not
refurbished) WITH A CASE (which is going to cost me $35 & up to buy) and a great
one year warranty (which I cannot get anywhere, anyhow) and the price for all that is
$149.

So I paid $98.97, with $15.49 shipping and handling and .99 package protection, and
still have to buy a case and have something like a 30 day warranty.

$ 98.97
15.49
.99
40.00 (Case have to buy)
___________
$ 155.45

Sportsman's Guide has ripped me off, and anyone else that is stupid enough to trust
them when they give the retailer's price!!!

Janet McDonald
821 Sheppard Rd
Stone Mountain, GA 30083
(404) 300-9782
nootkabear@hotmail.com
I stand ready to forward a copy of this email to everyone I know, and even people I
don't! I have never been so disappopinted in a company!

J & J Ranch

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For the Injustices in Georgia or legal info:

http://sites.google.com/site/georgiainjustice/

And: http://sites.google.com/site/nootkabearsite/

*****

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EMAILING FOR THE GREATER GOOD

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Re: Order # 85129804 <<#145142-1125608#>>

From: Sportsmans Guide Customer Service (custserv@sportsmansguide.com)
Sent: Mon 11/09/09 2:18 PM
To: nootkabear@hotmail.com

Dear Janet,

Thank you for your email.

Thank you for letting us know about the price difference in the merchandise that you
have received.

We do match prices on items sold elsewhere cheaper than us. To receive the price
match the item must have been purchased within the last 30 days, the cheapest priced
item must be sold by a nationally known retailer with the item in stock, and it will
need to be exactly the same manufactures stock number.

We will not be able to match clearance items nor items sold by wholesalers or clubs.

If you feel you qualify for this price break please FAX or mail a copy of the ad with
the cheaper price along with the competitors information. Our FAX Number is : 651-
552-5347 Attention Product Specialist Our mailing address is: Sportsman's Guide 411
Farwell Avenue So. St. Paul, Mn. 55075-9876

Sportsmans Guide has a life-time guarantee on everything we sell, as long as you

retain the original invoice. I know of no other company that has this policy.
If you have any questions, please contact us.

Thanks for shopping the Guide!

Sondra Brown
Customer ServiceVisit our Website at www.sportsmansguide.com
Please retain your Customer ID Number 9215349 for order status and fast Express
Internet Checkout.
Top sellers: http://www.sportsmansguide.com/section/section.asp?s=2283
SPG Email sign up: http://www.sportsmansguide.com/email/specials_form.asp
Buyers Club Sign-up: http://www.sportsmansguide.com/club/club_tour.asp
Customer Service Phone Number 1-800-888-5222
Customer Service Fax Number 1-651-552-5305
The Sportsman's Guide
411 Farwell Ave
So St Paul, MN 55075