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IBM Notes Traveler Best Practices
IBM Notes Traveler Best Practices
IBM Notes Traveler Best Practices
In 'otes $ra*e+er *ersion o+,er than ?807 'otes $ra*e+er task &an 3e monitore, using the )omino
,ministrator &+ient 3y mo,i0ying the ,oma,min8ns0 on the +o&a+ ma&hine8
)etai+e, step o0 ho5 to a,, tra*e+er task to monitoring 5in,o5 is mentione, in the re0eren&e I!J
KShow Ta!L &omman, on ser*er &onso+e 5i++ re*ea+ 5hether 'otes $ra*e+er task is up an, running
!e0eren&e @ https@((555-3048i3m8&om(support(,o&*ie585ssDui,Es5g21;MN?3N
| 2013 IBM Corporation N
$o ,etermine i0 'otes $ra*e+er Ser*er is operating norma++y7 an, reports the resu+ts o0 the &he&k to the
a,ministrator8
Tell traveler stat show
$he &omman, Otell traveler tat howO 5i++ gi*e in0ormation a3out the statisti&s that 'otes $ra*e+er
maintains8
)omino program ,o&ument &an 3e use, to esta3+ish regu+ar output o0 $ra*e+er ser*er statisti&s an,
usage8
!e0eren&e @ http@((555-018i3m8&om(support(,o&*ie585ssDui,Es5g21M13;?N
Monitoring Notes Traveler Server (continued..
| 2013 IBM Corporation
In,i&ator=sA to te++ me the tra*e+er ser*er is in goo, hea+th or other5iseD
Tell traveler status
$he pro3+em in0ormation 0or 9e++o5 an, !e, status is in&orporate, in the &omman, output8
!"ample (console o#p
tell traveler status
()*+,-../*0+&1,2 The I3M Note Traveler ta! ha 4een runnin5 in$e Tue 6un )7 ).-/8-/. IST ).+/9
()*+,-../*0+&1,2 The I3M Note Traveler availa4ilit% inde: i $urrentl% +.. while ervi$in5 ) uer9
()*+,-../*0+&1,2 There have 4een no u$$e;ul devi$e %n$ in$e I3M Note Traveler wa tarted9
()*+,-../*0+&1,2 The overall tatu o; I3M Note Traveler i <reen9
Preen status in,i&ates ser*er per0orman&e is goo,8
?
Monitoring Notes Traveler Server (continued..
| 2013 IBM Corporation 10
Tell traveler status
Per0orms &he&ks to ,etermine i0 Jotus 'otes $ra*e+er Ser*er is operating norma++y7 an, reports the
resu+ts o0 the &he&k to the a,ministrator8
Qg@
(.8+=-...10./>=2 tell traveler status
(.8+=-73AA0.87=2 .7?)/?).+/ .,-+/-.. @M Re'ote $onole $o''and iued 4% do'inoad'?A$'e- tell traveler
tatu
(++&,-*AD=0A1/.2 The Lotu Note Traveler ta! ha 4een runnin5 in$e Thu Ma% ) ++-/8-+, IST ).+/9
(++&,-*AD=0A1/.2 The lat u$$e;ul devi$e %n$ wa on Wed Ma%)) +8-+)-,1 IST ).+/9
(++&,-*AD=0A1/.2 Yellow Status Messages
(++&,-*AD=0A1/.2 The re"one ti'e ;or o"enin5 data4ae on 'ail erver &NAdo'ino?OAA$'e are
a4ove the a$$e"ta4le threhold9
(++&,-*AD=0A1/.2 Red Status Messages
(++&,-*AD=0A1/.2 The nu'4er o; a$tive HTT@ $onne$tion i +,7 "er$ent o; the +.. availa4le HTT@
thread9
(++&,-*AD=0A1/.2 The "ea! nu'4er o; HTT@ $onne$tion i )/1 "er$ent o; the +.. availa4le HTT@
thread9
[11C4:7AD8-A!"# The overall status o$ %otus &otes Traveler 's Red(
Traveler Command in dept$:
11
| 2013 IBM Corporation
Undertandin5 Bellow and Red tatu 'ea5e
!esponse $ime 0or opening )B G -$$P threa,s@
R Console Message: $he response times 0or opening ,ata3ases on mai+ ser*er Smai+ ser*er
nameT are a3o*e the a&&epta3+e thresho+,8
R Corrective action:
Che&k 0or net5ork ,e+ays 3et5een the Jotus 'otes $ra*e+er ser*er an, mai+ ser*er8
#ith he+p o0 ping uti+ity sen,ing +arge pa&kets =ping -n 100 -+ N1?2 ipa,,ress -tA
#ith he+p o0 tra&ert uti+ity in 5in,o5s an, tra&eroute in JinuC
R Console Message: $he num3er o0 a&ti*e -$$P &onne&tions is S&urrent per&entageT per&ent o0
the a*ai+a3+e -$$P threa,s =S-$$P $hrea,sTA8
$he peak num3er o0 -$$P &onne&tions is Speak per&entageT per&ent o0 the a*ai+a3+e -$$P
threa,s =S-$$P $hrea,sTA8
R Corrective action:
In&rease the num3er o0 http threa,s
Mo*e some o0 the users to another IBM 'otes $ra*e+er ser*er8
Traveler Command in dept$: (continued..
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| 2013 IBM Corporation
;03 Syn& Qrror7 'on-;03 syn& Qrror G )S or PS threa,s ha*e run 0or a O+ong
perio,O o0 time@
R Console Message: $here ha*e 3een Snum3er o0 ;03 !CT ,e*i&e syn& 0ai+ures 3e&ause the
ser*er is too 3usy an, returne, status &o,e ;038
R Corrective action: Qither in&rease the memory7 or mo*e some o0 the users to another Jotus
'otes $ra*e+er ser*er8
R Console Message: $here ha*e 3een Snum3er o0 error &o,e other than ;03 !CT ,e*i&e syn&
0ai+ures 0or reasons other than the ser*er is too 3usy8
R %ro&a&le cause: $here are net5ork &onne&ti*ity issues 3et5een Jotus 'otes $ra*e+er ser*er
an, the userUs ,e*i&e=sA8
R Console Message: Iser SnameT on threa, SnameT has 3een running 0or SCCT minutes8
R Corrective action:
Persistent ye++o5 &on,itions might in,i&ate a s+o5 mai+ ser*er or an o*er+oa,e, $ra*e+er ser*er8
Monitor an, +ook 0or other status &on,itions that might ha*e a 3etter in,i&ation o0 a ,iagnosis8
!estart the $ra*e+er ser*i&e8 $here is a goo, &han&e this 5i++ re6uire a &omp+ete )omino ser*er
restart an, you may nee, to ki++ the )omino ser*er in or,er 0or it to shut,o5n &omp+ete+y
Traveler Command in dept$: (continued..
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| 2013 IBM Corporation
Memory Isage7 )isk Spa&e G CPI Isage@
R Console Message: $he &urrent nati*e memory usage is S&urrent per&entageT per&ent o0 the
a*ai+a3+e memory8
R Corrective actions:
.eri0y 5hether too many -$$P $hrea,s are a++o&ate,8
!e,u&e the num3er o0 app+i&ations running on the )omino ser*er8|
!e,u&e the num3er o0 IBM 'otes $ra*e+er users on the ma&hines8
Issue Ctell traveler 'e'D &omman, to see the history o0 memory8
R Console Message: )isk spa&e 0or S+o&ationT has SVT per&ent 0ree8
R Corrective action:
!emo*e unnee,e, 0i+es to in&rease 0ree ,isk spa&e8
R Console Message: $he Jotus 'otes $ra*e+erUs CPI usage is S&urrent per&entageT per&ent o*er
the +ast SminutesT minutes o0 pro&essing8
R Corrective actions:
!e,u&e the num3er o0 app+i&ations running on the )omino ser*er8
!e,u&e the num3er o0 Jotus 'otes $ra*e+er users on the ma&hines8
Traveler Command in dept$: (continued..
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| 2013 IBM Corporation
'e(erence:
$ttp:##)))*+,.lotus.com#ldd#domino)i-i.ns(#"p.oc/ie)er."sp0
loo-upName1Administering2IBM2Notes2Traveler234action1open.ocument5
res6title1Status6commands6A35content1pdcontent
Traveler Command in dept$: (continued..
C$ec-#T$res$old 7ello) 'ed
!esponse time 0or opening )B 10V ;V
-$$P Current G Peak Conne&tions W N0V W ?0V
)e*i&e syn& 0ai+ures ;03 W ;V W 10V
)e*i&e syn& 0ai+ures non-;03 W ;V W 10V
$hrea, run time =minutesA W 30 min W 120 min
Current Memory ='ati*eA W N;V W ?;V
)isk Spa&e X 1;V X ;V
CPI Iti+i:ation >0V ?0V
| 2013 IBM Corporation 1;
Tell traveler stat show
Jist o0 a++ the $ra*e+er statisti&s that ha*e 3een &o++e&te, sin&e the stats 5ere +ast reset =the statisti&s
are automati&a++y reset ea&h time the $ra*e+er pro&ess is restarte,A8
CPI8P&t8X3u&ketW
$ra*e+er &he&ks the CPI usage on a perio,i& 3asis8 $his stat is a histogram sho5ing ho5 many times
the CPI per&entage 5as in the spe&i0ie, range or 3u&ket8 $he 3u&ket *a+ues are O000-010O7 O010-020O7
O020-030O7 O030-040O7 O040-0;0O7 O0;0-0M0O7 O0M0-0>0O7 O0>0-0N0O7 O0N0-0?0O7 O0?0-100O8
QCamp+e7 CPI8P&t8040-0;0 5ou+, sho5 the num3er o0 times7 CPI usage 5as 3et5een 40V an, ;0V
1ther 5ay to 0in, the CPI uti+i:ation 3y tra*e+er task@
EShow tat "lat;or'9"ro$e9travelerF
()81&-...*0)/7.2 @lat;or'9@ro$e9traveler9+9@$t&"uUtil A ,=
E how tat erver9$"u9$ount
()81&-...*0)/7.2 Server9&@U9&ount A ,
A ,=?, G +)H &@U ua5e 4% traveler ta!
Traveler Command in dept$: (continued..
| 2013 IBM Corporation 1M
Tell traveler stat show
)C8)BH1PQ'8$ime8-istogram8Xser*erW8X3u&ketW
-istogram o0 the time spent =in se&on,sA to open a ,ata3ase on the gi*en ser*er using the )omino
Ja*a PI &a++8
Ser*er is the name o0 the )omino ser*er on 5hi&h the ,ata3ase 5as opene,8 Bu&kets are O000-001O7
O001-002O7 O002-00;O7 O00;-010O7 O010-030O7 O030-0M0O7 O0M0-120O7 O120-In0O8
s an eCamp+e7
)C8)BH1PQ'8$ime8-istogram8C'E)omino1(1E&me800;-010 E 21M
)C8)BH1PQ'8$ime8-istogram8C'E)omino1(1E&me80M0-120 E >
)C8)BH1PQ'8$ime8-istogram8C'E)omino1(1E&me8120-In0 E 1>
$he a3o*e statisti&s 5ou+, sho5 the num3er o0 times the ,ata3ase on ser*er )omino1(&me 5as
opene, in respe&ti*e time 0rames
Traveler Command in dept$: (continued..
| 2013 IBM Corporation 1>
Tell traveler stat show
)ata3ase8Yuery8-istogram8Pu,Se+e&t8X3u&ketW
-istogram o0 the time spent =in se&on,sA to eCe&ute the +ookup o0 a user against $ra*e+erUs interna+
,ata3ase8 high num3er in the +arger 3u&ket in,i&ates the nee, 0or a ,e0rag8
s an QCamp+e7
Z2>;N@;>04-;3;N[ )ata3ase8Yuery8-istogram8Pu,Se+e&t8000-001 E 143?0
Z2>;N@;>04-;3;N[ )ata3ase8Yuery8-istogram8Pu,Se+e&t8001-002 E 4
Z2>;N@;>04-;3;N[ )ata3ase8Yuery8-istogram8Pu,Se+e&t8002-00; E 2
Simi+ar In0ormation a3out the a3o*e statisti&s is &o*ere, in the %ine $uning se&tion o0 )ata3ase
,e0ragmentation
Traveler Command in dept$: (continued..
| 2013 IBM Corporation 1N
Tell traveler stat show
.eviceS8nc.Count stats
3o*e statisti&s is the num3er o0 ,e*i&e syn&hroni:ationUs that ha*e 0inishe, 5ith *arious return &o,es
=)e*i&eSyn&8Count8:::A8 $he return &o,es are@
200 - Su&&ess0u+
40N - )e*i&e ,i, not respon, 3e0ore the ser*er terminate, the session
40? - )e*i&e starte, a ne5 session 5hi&h &ause, this session to 3e terminate,
;00 - Inkno5n Qrror
;03 - Ser*er Busy
T$read%ool.9etT$read.ela8Time $istogram
9ou &an see i0 there is a +ong ,e+ay 3e0ore a ,e*i&e syn&hroni:ation threa, is a++o&ate,8 $his is an eCamp+e o0 a
,e*i&e syn&hroni:ation threa, histogram@
$hrea,Poo+8Pet$hrea,)e+ay$ime8)S800-02 E ;>10>1
$hrea,Poo+8Pet$hrea,)e+ay$ime8)S802-0; E 4;
$hrea,Poo+8Pet$hrea,)e+ay$ime8)S80;-10 E 2?
$hrea,Poo+8Pet$hrea,)e+ay$ime8)S810-In0 E 1>
In this eCamp+e the 0irst +ine in,i&ates that the ma"ority o0 the ,e*i&e syn&hroni:ation starts in the 0 to 2 se&on, range8
$his imp+ies that the &urrent ,e*i&e threa, &ount is su00i&ient 0or the +oa,8
Traveler Command in dept$: (continued..
| 2013 IBM Corporation 1?
Tell traveler Me)or* + Tell Traveler Me) Show
)isp+ays the amount o0 memory that IBM 'otes $ra*e+er is using an, ho5 mu&h memory is
0ree 0or use
$ips@
1n 3asis o0 the &omman, output7 the Ja*a usage may *ary an, *a+ue o0 it &an 3e set a&&or,ing+y8
!e&ommen,ation@
1n M4 3it #in,o5s Ser*er G 1000 users@ Set Ja*a memory to 204N MB
1n M4 3it #in,o5s Ser*er G 2000 users@ Set Ja*a memory to 40?M MB
Traveler Command in dept$: (continued..
| 2013 IBM Corporation 20
Tell traveler ,ser user
$he 3e+o5 &omman, ,isp+ays a++ the in0ormation an, ,e*i&es asso&iate, 5ith the spe&i0ie, user8 $his
&omman, a+so *a+i,ates 5hether the user is &orre&t+y &on0igure, 0or IBM 'otes $ra*e+er ser*er8
E tell traveler uer note ad'in
Z20)0@0031-2;?4[ IBM 'otes $ra*e+er has *a+i,ate, that it &an a&&ess the ,ata3ase mai+(na,min8ns08 X-- access rig$ts to t$e user mail (ile
Z20)0@0031-2;?4[ Qn&rypting7 ,e&rypting an, signing messages are not
ena3+e, 3e&ause the 'otes I) is not in the mai+ 0i+e or the I) *au+t8 X-- )$et$er user is a&le to send# receive encr8pted
mail messages
Z20)0@0031-2;?4[ Canoni&a+ 'ame@ C'E'otes ,min(1E&me
Z20)0@0031-2;?4[ Internet ,,ress@ nu++
Z20)0@0031-2;?4[ -ome Mai+ Ser*er@ C'ESer*er(1E&me
Z20)0@0031-2;?4[ -ome Mai+ %i+e@ mai+(na,min8ns0
Z20)0@0031-2;?4[ Current Mai+ Ser*er@ C'ESer*er(1E&me !e+ease ?80 X-- user mail (ile details and mail replicas
Z20)0@0031-2;?4[ Current Mai+ %i+e@ mai+(na,min8ns0
Z20)0@0031-2;?4[ Mai+ %i+e !ep+i&as@ ZC'ESer*er(1E&me7 mai+(na,min8ns0[
Z20)0@0031-2;?4[ CJ 0or 'otes ,min(&me@ &&essEManager Capa3i+itiesE&reate7up,ate7rea,7,e+ete7&opy Missing Capa3i+itiesEnone
Z20)0@0031-2;?4[ CJ 0or Ser*er(&me@ &&essEManager Capa3i+itiesE&reate7up,ate7rea,7,e+ete7&opy Missing Capa3i+itiesEnone
Z20)0@0031-2;?4[ 'otes I)@ Mai+ %i+e ,oes not &ontain the 'otes I)8
Z20)0@0031-2;?4[ uto Syn& Iser State@ Monitoring ,isa3+e,
Z20)0@0031-2;?4[ Jast Prime Syn&@ Sun,ay7 May 1?7 2013 2@4N@3M PM IS$ X-- in(ormation a&out t$e last prime s8nc time
Z20)0@0031-2;?4[ Banne, )o&uments@ 0
Z20)0@0031-2;?4[ )e*i&es@
Z20)0@0031-2;?4[ )e*i&e I)@ n,roi,H;3e1M03e3;N?3N30
Z20)0@0031-2;?4[ )e*i&e )es&ription@ samsung P$-S;3M0@n,roi, 2838M@IBM 'otes $ra*e+er(?808080 201303041;3>
Z20)0@0031-2;?4[ Se&urity Po+i&y Status@ 'o po+i&y
Z20)0@0031-2;?4[ Se&urity State@ C+ear
Z20)0@0031-2;?4[ ppro*a+ State@ 'ot re6uire,
Z20)0@0031-2;?4[ Jast Syn&@ Sun,ay7 May 1?7 2013 2@0M@32 PM IS$ X-- in(ormation a&out t$e last s8nc time
Z20)0@0031-2;?4[ uto Syn& )e*i&e State@ Ina&ti*e
Z20)0@0031-2;?4[ )e*i&e o00+ine time@ Sun,ay7 May 1?7 2013 3@;;@3? PM IS$
Z20)0@0031-2;?4[ uto Syn& Conne&tion State@ )is&onne&te,
Z20)0@0031-2;?4[ uto Syn& pp+i&ations to Syn&hroni:e@ mai+7 &a+en,ar7 ser*i&ea3i+ity7 se&urity
Z20)0@0031-2;?4[ uto Syn& Change %+ags@ &+ear
Traveler Command in dept$: (continued..
| 2013 IBM Corporation 21
$uning@ -$$P $hrea,s
$he )omino -$$P ser*er task must ha*e enough threa,s to han,+e the num3er o0 -$$P re6uests
0rom mo3i+e ,e*i&es a&&essing the Jotus 'otes $ra*e+er ser*i&e8
I0 the num3er o0 a&ti*e -$$P threa,s is insu00i&ient7 the 0o++o5ing pro3+ems may o&&ur@
18 pp+e ,e*i&e users may eCperien&e OCannot &onne&t to ser*erO messages or s+o5
responsi*eness 5hen opening G syn&hroni:ing ,ata8
28 1ther ,e*i&e users may see error ;03 =Ser*er 3usyA messages in the 'otes $ra*e+er &+ient
inter0a&e7 eCperien&e syn& 0ai+ures7 an, genera+ s+o5 responsi*eness
38 Ser*er CPI an, memory uti+i:ation may in&rease to a3norma+ +e*e+s
$o make these &hanges e00e&ti*e7 stop an,
restart -$$P =&onso+e &omman,@retart ta! htt"A8
:ine Tuning t$e Notes Traveler server:
| 2013 IBM Corporation 22
$uning@ -$$P $hrea,s
)e0au+t -$$P threa, *a+ues a&ti*ate, 3y 'otes $ra*e+er@
%or 32-3it )omino insta++ations7 Jotus 'otes $ra*e+er 5i++ ensures at +east 100 -$$P threa,s are
a++o&ate,8
%or M4-3it )omino insta++ations7 Jotus 'otes $ra*e+er 5i++ ensure at +east 400 -$$P threa,s are
a++o&ate,8
$o ,etermine num3er o0 'otes $ra*e+er ,e*i&es7 Issue the 3e+o5 &onso+e &omman,@
Tell Traveler tat how "uh9devi$e9totalF
Push8)e*i&es8$ota+ E 22;
$his in,i&ates that 22; ,e*i&es are registere, 0or syn&hroni:ation 5ith the 'otes $ra*e+er ser*er
an, that at +east 2>0 -$$P threa,s are nee,e, =182 C 22; E 2>0A8
$ip@ $he num3er o0 a&ti*e -$$P threa,s nee,e, 0or $ra*e+er is &a+&u+ate, this 5ay@ 182 C 'um3er o0
registere, ,e*i&es E 'um3er o0 nee,e, a&ti*e -$$P threa,s
:ine Tuning t$e Notes Traveler server: (continued..
| 2013 IBM Corporation 23
$uning@ -$$P $hrea,s
Tell Traveler Threads
--- Summary =#e, May 22 1;@4>@40 IS$ 2013A ---
Shut,o5n re6ueste,@ 0a+se
$hrea,s tota+@ 14N
$hrea,s a*ai+a3+e@ 10
$hrea,s 3usy@ 13N
$hrea,s ,ea,+o&ke,@ 0
$hrea,s monitor ,ea,+o&ke,@ 0
-- Busy $hrea, Counts ='ame@ Current ( Peak ( MaCA --
)S@ 122 ( 3;? ( ;000
PS@ 4 ( 200 ( 200
#orker@ 11 ( 22; ( ;000
$C@ 1 ( 3 ( ;0
+arm@ 0 ( M ( 20
.C@ 0 ( 20 ( 20
;TT%: <=, # 333 # >=,, B $he $ota+ &ti*e threa,s set is 2;00
:ine Tuning t$e Notes Traveler server: (continued..
| 2013 IBM Corporation 24
$uning@ -$$P $hrea,s
CI$I1'@ ++o&ating too many a&ti*e -$$P threa,s 5i++ resu+t in unne&essary ser*er memory
&onsumption7 so it is re&ommen,e, to on+y a++o&ate the ne&essary num3er o0 -$$P threa,s nee,e,
0or proper 'otes $ra*e+er operation8
#hen setting the -$$P &ti*e $hrea,s7 ensure that your system has su00i&ient resour&e to han,+e
the in&rease, threa,s8
Some signi0i&ant p+at0orm ,i00eren&es o*er N8;838C so nee, to re*ie5 upgra,e strategies
&are0u++y
R Server: