ISO in brief

ISO 9000 and ISO 14000 in brief

ISO is the International Organization for

Standardization. It is made up of national
standards institutes from countries large and
small, industrialized and developing, in all
regions of the world. ISO develops voluntary
technical standards which add value to all
types of business operations.They contribute
to making the development, manufacturing
and supply of products and services more
efficient, safer and cleaner. They make trade
between countries easier and fairer.
ISO standards also serve to safeguard
consumers, and users in general
of products and services as well as to
make their lives simpler.

The vast majority of ISO standards are

highly specific to a particular product,
material or process. However, both
ISO 9000 and ISO 14000 are known as
generic management system standards.
Generic means that the same standards
can be applied to any organization, large or
small, whatever its product independent of
whether its product is actually a service
in any sector of activity, and whether it is a
business enterprise, a public administration,
or a government department.

ISO develops only those standards which

are required by the market. This work is
carried out by experts on loan from
industrial, technical and business sectors
which have asked for the standards, and
which subsequently put them to use.
These experts may be joined by others with
relevant knowledge, such as representatives
of government agencies and testing
laboratories.

Selection and use of ISO 9000, 1998

Published under the designation of International Standards, ISO standards represent

an international consensus on the state of
the art in the technology concerned.

ISO 9000 is primarily concerned with quality

management. The definition of quality in
ISO 9000 refers to all those features of a
product or a service which are required by
the customer. Quality management means
what the organization does to ensure that
its products conform to the customers
requirements.
ISO 14000 is primarily concerned with
environmental management. This means
what the organization does to eliminate
harmful effects on the environment caused
by its activities.
ISO 9000 is not a product quality label or
guarantee. ISO 14000 is not a green label
for products. ISO does not assess or audit
quality or environmental management
systems. When an organization has a
management system certified to an
ISO 9000 or ISO 14000 standard, this
means that an independent auditor has
checked that the process influencing quality
(ISO 9000), or the process influencing the
impact of the organizations activities on the
environment (ISO 14000), conforms to the
relevant standards requirements.
ISO/TC 176 and ISO/TC 207 are the
ISO technical committees responsible
for developing and maintaining, respectively,
the ISO 9000 and ISO 14000 families
of standards.

The ISO Survey of ISO 9000 and ISO 14000 Certificates

The seventh cycle: up to and including 1997

________________________________________________________________________________________________

1.

Introduction

ISO does not itself issue certificates of conformity to ISO 9000 or ISO 14000. This is carried out
independently of ISO by certification bodies in the different countries. Therefore, there is no official
central database of ISO 9000 and ISO 14000 certificates.
At the same time, ISO 9000 and ISO 14000 are two of our best known families of standards and we
constantly receive requests for information on their implementation worldwide. So it made sense for
ISO Central Secretariat to undertake this survey.
For the sake of continuity, we have kept the same methodology for the seventh cycle as in previous
editions of the survey and readers will find the same type of information. You will notice that, in this
survey, we have included a large amount of data on ISO 14000 certification, which has grown rapidly
during 1997.

2.

General remarks

This survey does not pretend to be exhaustive and the reader should consider the data reported in
this survey with care, keeping in mind the remarks below.
2.1 A number of joint assessment arrangements are in operation and these have been taken into
account where known, but a small amount of double counting may have occurred.
2.2 Efforts have been made to maintain consistency between approaches for all seven cycles and in
some cases, estimates have been made. However, it is most likely that in some cases,
undercounting has occurred.
2.3 No attempt has been made to distinguish between accredited and non-accredited certificates. In
consequence, accredited and non-accredited certificates are added together without distinction.
Also, the certificates mentioned might either cover single site or multiple site certifications; again
no distinction has been made.
2.4 As time progresses, certificates are withdrawn or allowed to lapse. This present survey attempts
to show valid certificates only.

The ISO Survey of ISO 9000 and ISO 14000 Certificates Seventh cycle

3. Keys findings on ISO 9000

3.1 A country-by-country breakdown is shown in Annex A and you will find the key findings highlighted
below.
3.2 The success of the ISO 9000 family of standards is still growing. Up to the end of December 1997, at
least 226 349 ISO 9000 certificates have been awarded in 129 countries worldwide. This is an increase
of 63 645 ISO 9000 certificates over the end of December 1996 when the total was 162 704 in 116
countries.
3.3 The regional breakdown that has been used in the survey is justified by the performance of
certain countries, which rapidly showed a large certification activity.
Looking at the different regions of the world, Europe with over 31 000 certificates awarded is still
increasing rapidly, while the Far East with nearly 13 000 certificates awarded in 1997 confirms the
growing interest of their industries in the ISO 9000 certification process.

16,23
66,79
2,46
4,32
6,69
3,42
0,10

20,79
60,33
3,40
5,61
6,84
2,73
0,30

26,40
52,34
4,39
6,99
6,58
2,64
0,68

29,24
46,37
6,29
7,77
6,81
2,75
0,77

31,42
41,30
7,26
8,15
8,27
2,65
0,96

34,96
32,63
11,31
10,44
5,83
3,79
1,05

Cycle 7
1997-12-31

Cycle 6
1996-12-31

Cycle 5
1995-12-31

Cycle 3
1994-06-30

Cycle 2
1993-09-30

Cycle 1
1993-01-31
Europe (UK excluded)
United Kingdom
Far East countries
North America
Australia/New-Zealand
Africa/West Asia
Central and South
Americas

Cycle 4
1995-03-31

Cut-off date for each cycle

Regional share
In percent

38,59
24,79
13,68
11,00
5,66
4,10
1,31

5HJLRQDO VKDUH LQ SHUFHQW

100%

80%
Central and South Americas
Africa/West Asia
Australia/New-Zealand
North America
Far East countries
United Kingdom
Europe (UK excluded)

60%

40%

20%

0%
Cycle 1

Cycle 2

Cycle 3

Cycle 4

Cycle 5

Cycle 6

Cycle 7

The ISO Survey of ISO 9000 and ISO 14000 Certificates Seventh cycle

7 677

New certificates-Highest growth

5 968

8QLW QXPEHU RI FHUWLILFDWHV

4 914

4 813
3 841

Germany

USA

Republic of
Korea

Italy

France

3 601

United
Kingdom

3.4 With 7 677 and 5 968 new ISO 9000 certificates respectively, Germany and USA show the highest
growth. Behind them, Republic of Korea, Italy, France and the United Kingdom have over 3 500
new certificates, also showing a very consistent growth.

3.5 The following countries appear for the first time:

Belarus

Libyan Arab Jamahiriya

San Marino, Republic of

Bosnia

Moldova

Senegal

Bermuda

Mongolia

Sudan

Grenada

Papua New Guinea

3.6 Key certificate milestones

The following countries have passed key certificate milestones for the first time:
20 000
Germany

10 000

5 000

1 000

Australia

Canada

Finland

France

China

Hungary

Italy

Korea, Republic of

Indonesia

The Netherlands

Thailand
Turkey

The ISO Survey of ISO 9000 and ISO 14000 Certificates Seventh cycle

3.7 As time progresses, certificates are withdrawn for a variety of reasons. Overleaf is a table
showing the amount of withdrawn certificates per country. A total number of 4 233 certificates
were withdrawn.
Country

Certificates
withdrawn

Country

Certificates
withdrawn

Country

Certificates
withdrawn

Austria

18

Hungary

Poland

Australia

362

India

16

Portugal

Belgium

31

Indonesia

Brazil

Ireland

167

Russia

Saudi Arabia

Canada

Israel

223

Slovenia

China

38

Italy

194

Singapore

Czech Republic

Japan

176

South Africa

557

Colombia

Jordan

Spain

133

Cyprus

Korea, Rep. of

69

Sweden

20

Denmark

Kuwait

Taiwan

Luxembourg

Turkey

38

Finland

30

Malaysia

74

United Kingdom

737

France

27

Mexico

Ukraine

Germany

457

Netherlands

Yugoslavia

Greece

18

New-Zealand

209

Hong Kong (China)

17

Philippines

Dominican Republic

212

USA
Zimbabwe

1
1
334
2

The ISO Survey of ISO 9000 and ISO 14000 Certificates Seventh cycle

4. Key findings on ISO 14000

4.1 The first of the ISO 14000 family of standards for environmental management were published in
September 1996 and are already becoming rapidly well known and used. The data received for
1997, broken down by country, is shown in Annex B.

4.2 The total number of certificates awarded (5017) at the end of 1997 has more than tripled,
compared to December 1996.

4.3 Europe and the Far East experienced a very significant growth in 1997, compared to North and
South America, where ISO 14000 appeared to be slower to take off.

Regional share

Cut-off date for each cycle

Expressed in percent

Cycle 5

Cycle 6

Cycle 7

1995-12-31

1996-12-31

1997-12-31

64,20
9,73
23,74
0,39
0,39
1,17
0,39

41,99
28,10
21,60
3,76
2,88
1,01
0,67

45,39
32,79
12,84
3,25
2,33
1,95
1,46

Europe (UK excluded)

Far East countries
United Kingdom
Australia/New-Zealand
North America
Central and South Americas
Africa/West Asia

5HJLRQDO VKDUH LQ SHUFHQW

100%

80%

60%

40%

20%

Africa/West Asia
Central and South Americas
North America
Australia/New-Zealand
United Kingdom
Far East countries
Europe (UK excluded)

0%
Cycle 5

Cycle 6

The ISO Survey of ISO 9000 and ISO 14000 Certificates Seventh cycle

Cycle 7

515

New certificates-Highest growth

406

8QLW QXPEHU RI FHUWLILFDWHV

322
251
186
144

Japan

Republic of
Korea

United
Kingdom

Denmark

Germany

Netherlands

4.4 Up to the end of 1997, 5 017 environmental certificates are held in 55 countries. Japan shows the
most at 713 with the largest increase of 515 compared to 1996 when the total was 198. The
Republic of Korea follows, representing an increase of 406 certificates since 1996, when the total
was 57. The United Kingdom comes in third showing an increase of 322 certificates which
doubles the 1996 figure and gives a total of 644. Denmark has increased their number of
certificates by 251 making a total of 347 and Germany has a total of 352 certificates representing
an increase of 186.

4.5 The following countries appear for the first time:

Croatia

Iran

Poland

South Africa

Czech Republic

Korea, Republic of

Saudi Arabia

Uruguay

Iceland

Oman

Slovenia

4.6 For the very first time, we are showing the amount of environmental certificates that have been
withdrawn for a variety of reasons. Below is a table showing the amount of withdrawn ISO 14000
certificates per country. A total of 30 certificates were withdrawn and the breakdown per country
is shown in the following table.

Country
Australia
Austria
Czech Republic
Denmark
France

Certificates
withdrawn
4
3
1
2
1

Country
Germany
Korea, Republic of
Sweden
United Kingdom
Uruguay

Certificates
withdrawn
3
2
1
12
1

The ISO Survey of ISO 9000 and ISO 14000 Certificates Seventh cycle

ANNEX A: ISO 9000 certificates awarded

A Country-by country breakdown

ANNEX B: ISO 14000 certificates awarded

A Country-by country breakdown

The ISO Survey of ISO 9000 and ISO 14000 Certificates Seventh cycle

Annex A: ISO 9000 Certifications Worldwide: Growth from 1993 to end of 1997

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Afghanistan
Bahrain
Bangladesh
Botswana
Cameroun
Congo
Egypt
Ghana
India
Iran
Israel
Ivory Coast
Jordan
Kenya
Kuwait
Lebanon
Libyan Arab Jamihiriya
Mali
Mauritius
Morocco
Namibia
Nigeria
Oman
Pakistan
Qatar
Saudi Arabia
Senegal
Seychelles
Sierra Leone
South Africa
Sri Lanka
Sudan
Swaziland
Syrian Arab Rep.
Tunisia
United Arab Emirates
Yemen
Zaire
Zambia
Zimbabwe
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Share in percent
Nb. of countries
United Kingdom
Share in percent
Nb. of countries

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110

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104
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6
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139
2
1
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44

1
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1
4
5
2
344
2
2865
131
2303
4
35
28
28
15
1
5
72
60
2
3
53
56
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211
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497
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98

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26
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159
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1882
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1161
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41,30
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32,63
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24,79
1

The ISO Survey of ISO 9000 and ISO 14000 Certificates Seventh cycle (page 8)

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Austria
Belarus
Belgium
Bosnia
Bulgaria
Channel Is.
Croatia
Cyprus
Czech Rep.
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Malta
Moldova
Monaco
Netherlands
Norway
Poland
Portugal
Romania
Russia
San Marino, Rep of
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
Ukraine
Yugoslavia
Europe (excl. UK)
Share in percent
Nb. of countries

Eh

Tr

Er

(("

(("

Hhpu

((#

9rp

9rp

(($

(($

9rp
((%

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101

200

434

667

1133

1824

180

464

870

1226

1716

1871

2
5
47
916
1
496
3359
3470
90
58
4
1132
2008

8
5
101
1183
1
646
4278
5875
162
125
4
1410
3146

22
7
180
1314
1
772
5536
10236
248
309
12
1617
4814

14

14

10

21

40

19
2
48
1
12

14
12
38
11
366
1387
4
951
8079
12979
348
423
44
2056
7321
1
5
3
46
3
28

1
1502
172
1
85
5

2
2718
400
16
181
6
8

5
4198
679
41
257
15
15

5
5284
890
130
389
42
22

10
7986
1109
260
535
61
56

5
16
320
365
569
65
1
1

11
43
586
618
945
106
4
1

27
62
942
871
1520
270
7

59
99
1492
1095
2065
434
8

135
152
2496
1931
3701
606
14
8

3528
6
3391
2
42
8
96
42
746
1902
1
1445
11920
20656
682
1341
59
2534
12134
1
3
29
89
8
45
6
20
10380
1273
669
819
214
95
19
404
467
4268
2789
4653
1284
30
136

326

1
18
608

185
1049
790
18
3
2
100
188

324
1586
1534
46
23
3
893
864

1
716
91
1
48

3
43
229
410
26
1
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(%'"

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16,23
23

20,79
29

26,40
33

29,24
33

31,42
35

34,96
38

38,59
42

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9rp
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Brunei
China
Fiji
Guam
Hong Kong (China)
Indonesia
Japan
Malaysia
Mongolia
Myanmar
Papua New Guinea
Philippines
Korea, Rep. of
Singapore
Taiwan
Thailand
Vietnam
Ah@h
Tuhrvrpr
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Australia
New-Zealand

((#

(($

9rp

(($

2
35

10

69
1
165
122

9rp

((%

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3
150

161
8
434
224

336
22
1060
258

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5
285
1

17
507
1

551
55
1827
628

739
125
3762
690

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46
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1
1312
340
7247
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243
43
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13
226
662
337
24

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79
390
1003
1060
95

102
619
1180
1354
143
1

155
892
1808
1889
182
1

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185
5698
8
1
1637
1273
6487
1610
1
4
7
629
5806
2909
3601
1104
13

2
4
87
523
96
9

((#

3,40
11

4,39
11

6,29
12

7,26
13

11,31
15

13,68
17

1668
194

2695
489

3710
918

5299
1180

8834
1692

7252
2226

10547
2399

6hyvhIrarhyhq %#&(
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$!% (#&'

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((% ((&

Argentina
Bahamas
Barbados
Bermuda
Brazil
Chile
Colombia
Costa Rica
Cuba
Curacao
Dominican Rep.
Ecuador
El Salvador
Grenada
Guatemala
Guyana
Jamaica
Panama
Paraguay
Peru
Puerto Rico
Trinidad/Tobago
Uruguay
Venezuela

'#'
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2,46
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113

384
9
23
2

6
1

86

37

1198
29
71

4
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1
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1
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923
21
49
2

548
11
51
2

302

1
19

23
1

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6
12
2
6
56
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7
25
9
8
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3
12
17
1
8
23
9
17
5

397
1
7
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2068
34
170
7
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13
6
1
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3
10
9
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13
31
10
32
157

4
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4
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Share in percent
Nb. of countries

6,69
2

6,84
2

6,58
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6,81
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27816

The ISO Survey of ISO 9000 and ISO 14000 Certificates Seventh cycle (page 9)

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0,68
9

0,77
12

0,96
16

1,05
20

1,31
24

292
16
893

530
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2059

870
85
3960

1290
145
5954

1397
215
8762

3955
412
12613

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18581

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Share in percent
4,32
5,61
6,99
7,77
8,15
Nb. of countries
3
3
3
3
3
* Data received from Quality Systems Update / McGraw-Hill Companies
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Share in percent
Nb. of countries
Canada
Mexico
USA

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8,27
2

23793

24753

32236

35351

63645

60

75

88

98

116

129

"&# %('
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Annex B: ISO 14000 Certifications Worldwide: Growth from 1995 to end of 1997
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Egypt
India
Iran
Israel
Mauritius
Oman
Pakistan
Saudi Arabia
South Africa
United Arab Emirates

9rp

9rp

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((%

((&

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Share in percent
Nb. Of Countries

0,39
1

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0,67
6

1,46
10

The ISO Survey of ISO 9000 and ISO 14000 Certificates Seventh cycle (page 10)

Austria
Belgium
Croatia
Czech Republic
Denmark
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Luxembourg
Netherlands
Norway
Poland
Portugal
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey

9rp

9rp

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((%

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13
25
18
6

198
137
2
4
347
151
52
352
6
12
1
82
103
6
263
35
8
7
6
5
92
194
170
44

165
64,20
10

626
41,99
19

2277
45,39
24

United Kingdom
Share in percent
Nb. of countries

4
1

7
28
2
6
1
1
2
1
21
4

9rp

Europe (excl. UK)

Share in percent
Nb. of countries

1
2

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11

56
8

21
10
3
35

96
41
23
166
1
3

8
27
1
119
13

23,74
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74
3

1
1

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21,60
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12,84
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China
Hong Kong (China)
Indonesia
Japan
Korea, Republic of
Malaysia
Philippines
Singapore
Taiwan

Hhpu

9rp

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(($

((&

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9
7
3
198
57
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22
46
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713
463
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37
42

11
65
183

58
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28,10
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32,79
10

53
3

137
26

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0,39
1

3,76
2

9rp

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3,25
2

4
19

Argentina
Barbados
Brazil
Colombia
Uruguay

9rp

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61

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28
3
63
3
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Share in percent
Nb. of countries

"

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1,17
2

1,01
4

1,95
5

Canada

Thailand

8rhyhqTu6rvph

5
3
6
1

27

Mexico
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2
34

11
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2,88
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Share in percent
Nb. of countries

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Australia
New-Zealand
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Share in percent
Nb. of countries

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The ISO Survey of ISO 9000 and ISO 14000 Certificates Seventh cycle (page 11)

19

Acknowledgements for the seventh cycle

The ISO Central Secretariat would like to thank all the ISO member bodies for their assistance and the
following bodies for providing information either about their own activities or the activities in their
region; without their cooperation, this report would not be possible.
Australia: CSQC Cert. Pty Ltd., DLIQ Cert. Services, DNV, International Standards Cert., International
Quality Systems, LRQA, NCS International, QAS, QMS Cert. Services, SGS, and Total Quality Cert.
Services.
Austria: ARGE-ZERT, OEQS, SGS, TUV Osterreich and Zertifizierung Bau GmbH.
Belgium: AIB-Vinotte, BCCA, BQA, CEBEC, Eurosym N.V., Euro-Quality System, and LRQA.
Canada: Quality Systems Update/McGraw Hill Companies.
China: CNACR
Denmark: DELTA, and DNV.
France: AFAQ, ASCII Qualitatem, DNV, ECOPASS, LRQA, and UTAC.
Germany: AdvoCert, AGRIZERT, Bau-System Zert., BAYZERT, BUV-ZERT NO GmbH, BUV ZERT
Baden, BVQI, Cert-KS, DVGW Cert., DVS ZERT, Eurocert, Federal Motor Transport Auth., FQM,
Gteschutz Beton-und Fert. Nord, GlobalCert, GZBB, GZQ, ifta CERT, KPMG Cert., MPA NRW, NIS
Zert., Prf-und Forschungsinstitut fr die Schuhherstellung, Q-Zert, REG TP Zert., SGS, SUDCERT,
TUV Anlagentechnik, TUV Cert-TUV Saarland, TUV Cert-Zertifikate, TUV Management Service,
VDE Testing & Cert., VdS Schadenverhtung, VEW Eurotest and ZAID.
Hong Kong: HKQAA
Iceland: Vottun
Italy: CERMET, CSQA, ICEC, SGS, SINCERT, and UNITER.
Japan: JAB and JQA
Mexico: Quality Systems Update/McGraw Hill Companies.
The Netherlands: Certificatie Bureau, KEMA, and Kiwa.
New-Zealand: BVQI, DNV, KPMG Cert., LRQA, SGS, and Telarc.
Norway: DNV, and NCS AS.
Poland: Polish Centre for Testing and Cert.
Portugal: APCER
Slovenia: SIQ
Spain: Entidad de Cert. Y Aseguramiento and SGS.
Sweden: AF-Kontroll, BMG TRADE, DNV, SEMKO AB and SFK Cert.
Switzerland: IQNET, SAS, SGS and SQS.
United Kingdom: ASTA, AOQC Moody, BASEC, BM Trada Cert., BVQI, CICS, CQA Ltd., DNVQA,
EAQA, EECA, LRQA, National Approval Council for Security Systems, NQA, QSRMC, Quality Cert.
Ltd., SGS, Sira Cert. Service and TUV UK QA,
United States of America: ABS Quality, Quality Systems Update/McGraw Hill Companies and
Underwriters Laboratories.
Vietnam: QUACERT
Note - Bodies with certification activities in 10 or more countries are indicated in Italics.
The ISO Survey of ISO 9000 and ISO 14000 Certificates is published annually in English by the
International Organization for Standardization (ISO).
Enquiries on the ISO Survey of ISO 9000 and ISO 14000 Certificates awarded worldwide should be
addressed to:
Mr. Jacques-Olivier Chabot
Telephone
+41 22 749 02 57
Telefax
+41 22 734 10 79
E-mail
chabot@iso.ch

12

Ms. Sue Jenner

Telephone
+41 22 749 02 58
Telefax
+41 22 734 10 79
E-mail
jenner@iso.ch

The ISO Survey of ISO 9000 and ISO 14000 Certificates Seventh cycle

For more information

on ISO 9000 and ISO 14000
Contact
your national standards institute or
the ISO Central Secretariat.

Read
ISO 9000 + ISO 14000 News (six issues
a year), which provides comprehensive
coverage of international developments
relating to ISOs two families of management system standards ISO 9000 (quality)
and ISO 14000 (environment) including
news of their implementation by diverse
organizations around the world.
ISO Bulletin (monthly), which provides an
overview of ISOs activities in international
standardization in fields that range from
traditional activities, such as agriculture
and construction, through mechanical
engineering to the newest technology
developments, such as the digital coding
of audio-visual signals for multimedia
applications.
Both publications are available
through ISOs national members and
the Central Secretariat.

http://www.iso.ch/
Related sites
ISO/TC 176:
http://www.bsi.org.uk/iso-tc176-sc2/
ISO/TC 207:

http://www.tc207.org/home/index.html

Selection and use of ISO 9000, 1998

Connect
with ISO Online, the electronic information
service on Internet, accessible via the World
Wide Web by connecting with the following
Uniform Resource Locator (URL):