Questionnaire

Name of the respondent: .

Name of the organization.
Nature of Business (wholesaler, retailer etc.).

Industry category

Address: .
.

Phone: .. e-mail:
1.[Kindly put tick () marks in the appropriate check boxes]
Please specify the category of your business:
Small business Medium Business Other (please specify)........
2.Are you currently using any kind of ICT?
No Yes
3.Please indicate the level of I CT you are currently using in your organization
4.Please indicate which types of software you are currently using:
Basic computing software packages
Finance /accounting software
Supply chain management
Inventory management E-commerce
Customer relations management Resource planning
Human resource management
5. Percentage of employees who are involved with ICT use in your organisation?

------------------------------------
6. Number of computer literate employees engaged in your firm?

Computer specialist: -----------------------------------------------
(System analyst/programmer etc.)
Computer operator: ----------------------------------------------
General employees having computing skills:---------------------




7. Please indicate the types of internet connectivity in your organization
Dial up/DSL
Broadband cable
Mobile broadband
Other (pleasespecify).................

8. Do you employ any specialised employees for ICT operation and homepage management in your
organisation?
No.
Yes
9. Please provide the total ICT investment/expenditure in your organization (Please give your best
Estimates)?

ICT investment/expenditure in last year:.. Tk
ICT investment/expenditure in last three years: Tk.
10. Have you received any grants or subsidies for ICT development in your organization from any
source?
Yes
No
11. Are you operating online banking?
Yes
No
12. Are you communicating with your regulatory authorities online?
Yes
No
13. Are you communicating with your major customers online?
Yes
No
14. Are you communicating with your major suppliers online?
Yes
No
15. [Pleased circle the number that best matches your views on the statements]
16.Section A: Please indicate your perceptions about the use of ICT in your organization.
(Where 1=strongly disagree, 2=Disagree, 3=Neither agree nor disagree, 4=Agree, and
5=strongly agree
Perceived usefulness
a. I find ICT useful in our organization 1 2 3 4 5
b. Using the technology enables us to accomplish tasks more
Quickly
1 2 3 4 5
c Using the technology increases our productivity 1 2 3 4 5
d I feel that using the technology will increase our chances
of growing or developing the organization
1 2 3 4 5
Perceived ease of use
a I think our interaction with the technology is clear and
Understandable
1 2 3 4 5
b It is easy for us to become skillful at using the technology 1 2 3 4 5
c We find the technology easy to use 1 2 3 4 5
d Learning to operate the technology is easy for us 1 2 3 4 5


17. Section B: Please state your opinion about the characteristics of the owner or CEO of
this Organization (Where 1=Strongly disagree, 2=Disagree, 3=Neither agree nor disagree,
4= Agree, And 5=strongly agree)
Owner characteristics
a He often bears risk in doing things differently 1 2 3 4 5
b He has original ideas 1 2 3 4 5

18. Section C: Please indicate your estimates of various pressures you face from the
external environment that influence your interest or rate of, ICT adoption in your
Organization (Where1=strongly disagree, 2=Disagree, 3=Neither agree nor disagree, 4
Agree, and 5=strongly agree)
Coercive pressure
A Our parent company directs us to use ICT 1 2 3 4 5
B Our major customers demand we use ICT 1 2 3 4 5
C Our major suppliers demand we use ICT 1 2 3 4 5
Competitive pressure
A All of our competitors have already adopted ICT 1 2 3 4 5
B Our main competitors that have adopted ICT have
benefitted a great deal
1 2 3 4 5
Normative pressure
A What is the current extent of ICT adoption by your firms
customers?
1 2 3 4 5
B What is the current extent of ICT adoption by your
suppliers?
1 2 3 4 5


19.Section D: Please indicate your estimates of the facilitating condition of your
organisation
(1=Strongly disagree, 2=Disagree, 3=Neither agree nor disagree, 4= Agree, 5=Strongly
agree)
Facilitating condition
A ICT is compatible with other existing systems we use 1 2 3 4 5
B Our employees have the skill and competency necessary to
handle the technology
1 2 3 4 5
C We have the resources necessary to use the technology 1 2 3 4 5

20.Section E: Please indicate your estimation on the status of the following infrastructural
supports and their ability to motivate you or your organization in adopting ICT. (Where
1=Highly dissatisfactory, 2=Dissatisfactory, 3=Neither dissatisfactory nor satisfactory,
4=Satisfactory and 5=Highly satisfactory

Technology Infrastructure
A Availability and coverage of Internet service in the country 1 2 3 4 5
B Speed and sophistication of the Internet 1 2 3 4 5
C Availability of necessary hardware and accessories 1 2 3 4 5
D Availability and continuity of power supply 1 2 3 4 5
Human Infrastructure
A Peoples knowledge and skill on IT and Internet based
Business
1 2 3 4 5
B IT and Internet based business operational knowledge and
skill at institutional level
1 2 3 4 5
C Institutional support for computer education 1 2 3 4 5
Legal Infrastructure
A Legal support for digital communication and E-business 1 2 3 4 5
B Law relating to online consumer protection 1 2 3 4 5
Financial Infrastructure
A Online banking facility 1 2 3 4 5
B Credit and debit card usage trend in the country 1 2 3 4 5
Government Policy and Supports
A Government tax and customs policy 1 2 3 4 5
B Government's motivational programme 1 2 3 4 5
C Government grants 1 2 3 4 5
D Governments subsidies 1 2 3 4 5


21.Section H: Please indicate how often you use the following ICT technology (where 1=Not
use atall, and 5= Use quite often):
ICT Use
A Basic computer operation 1 2 3 4 5
B Internet with own static home page 1 2 3 4 5
C Interactive homepage which supports product cataloguing
and order processing (Online order receiving and
processing)
1 2 3 4 5
D Interactive home page which supports online transaction and account
management (E-business)
1 2 3 4 5
E Complete digital communication and exchanges within and
outside the organization (ERP or digitization)
1 2 3 4 5