Incharge I,O&M-CDR Data Centre, East Zone. 1.0. Introduction : It as !"#$ hen one call %eta&l recor% as sent to %&sput&ng custo'ers o( Telephone )&lls %eclar&ng a ne era o( Teleco' re*olut&on. +u)scr&)er controlle% +TD l&ne loc,&ng - unloc,&ng, call %&*ers&on etc. ere 'a%e a*a&la)le to su)scr&)ers. . Co'puter Centre as set up at Calcutta &n !"#/ here the e0change %ata tapes are use% to )e sent at en% o( each 'onth (or )&ll&ng an% account&ng purposes. One &ntranet as %e*elope% a(terar%s h&ch connects to co''erc&al un&ts o( areas an% pro*&%e )&ll&ng an% custo'er care (ac&l&t&es. In last couple o( %eca%es, co'puter an% co''un&cat&on technolog&es ha*e un%ergone sea changes. In(or'at&on &s no a*a&la)le at (&nger t&ps at an1t&'e an% an1here. Cash 'one1 has )een con*erte% &nto %e)&t or cre%&t car%. Internet an% 'o)&le pro*&%e &n(or'at&on at an1 t&'e. 23&0e%2 &s a 'atter o( past4 2(le0&2 &s present. 2Monopol12 &s a )u55 or%, 26ro'ot&on2 &s 'o%ern. 6a1'ent2 &s ol%, 2prepa&%2 &s ne. 7o 28ocal2 all 2Glo)al2. Teleco''un&cat&on area has also un%ergone changes. DoT has turne% to 9+78. Corporate O((&ce ants account&ng on %a&l1 )as&s. It %&s)urses (un% thr&ce a ee,, 'a,es salar1 pa1'ent through )an,. 9alance 9us&ness +core Car% &ntro%uce% (or 'on&tor&ng 'an poer ut&l&sat&on. :R 6ac,age has )een &ntro%uce% to ,eep trac, o( each e'plo1ee recor%. 7o, &t ants to ,no &ts %a&l1 re*enue (ro' &ts ser*&ces. Th&s &s onl1 poss&)le through &nstant collect&on an% 'anage'ent o( call %eta&l recor% (CDR) (ro' each e0change across the length an% )rea%th o( the countr1 an% &'ple'ent &t through CDR )ase% 9&ll&ng an% Custo'er Care +1ste' (CC+)2 6ro;ect. 2.0 - +cope : Call %eta&l Recor% (CDR) )ase% on Integrate% 9&ll&ng 6ro;ect o( 9+78. 6ro;ect ! East (Calcutta) an% +outh (:1%era)a%) Data Centre. 6ro;ect < =est (6une) an% 7orth (Chan%&garh) Data Centre. 6ro;ect ! total cost Rs. $<<."$ crores (or East an% +outh Zone ($>? each). 7etor, (or East Zone shall cons&st o( Calcutta Telephones, =est 9engal, 9&har, Or&ssa, @har,han%, Chatt&sgarh, .ssa'&7E-I C&rcles( Meghala1a, Tr&pura, M&5ora') e0changes - .ll the Telephone E0changes shall )e connecte% to the Data Centre on l&ne - .ll the Custo'er +er*&ce Centres shall )e ser*e% (ro' Data Centre. - Central&5e% Call Centre East Zone Data Centre &nstallat&on or, &s &n progress at +alt 8a,e Telephone E0change. ..6.O has )een place% &th the *en%or on / th @une, <>>A. 3.0. Data collection: - 3.1 Telephone echanges: =hen a custo'er 'a,es a call through telephone e0change, a CDR &s generate%. Collect&on o( CDRBs o( the e0changes are through CpushB &n certa&n (.8C.TE8) e0changes an% &n so'e other cases, the1 are CpullB (+IEME7+) through s'all (&les &n D.<$ (or'at. In case o( E!>9, a 'agnet&c tape e'ulator (MTE) an% (or CDOT, CE+ &s use% as &nter'e%&ate to con*ert propr&etar1 solut&on to stan%ar% D.<$. +o'e +IEME7+ e0changes o( Calcutta can pro*&%e Ethernet connect&on %&rectl1. 8ocal E0change Router (8E router) accepts 0.<$ (or'atte% pac,et &ns&%e an I6 pac,et an% %&spatches to a Central Router through E!. Central router connects to 6E router o( M68+ )ac,)one through +TM! l&n,s h&ch, &n turn, %&spatches the pac,et at Data Centre )ac,)one router (or 'e%&at&on an% recor%. Collection Methodology of CDRs Backbone Router Backbone Router E3/STM-1 E3/STM-1 Data Center Firewall Firewall Eth S W I T C H NIDS Mediation Syste SS! E1 Central Router NIB MPLS VPN Network Ed"e Rtr STM1 Ed"e Rtr Ed"e Rtr Ed"e Rtr Ed"e Rtr Ed"e Rtr Central Router STM11 #STN Swt$ %E Router %ocal E&chan"e E1 %E Router #STN Swt$ Call Ma%e Call Rece&*e% Call Co'plete% CDR Generate% MTE CD'T CES 3.2 !"S ser#ers$ I7, 'o)&le, &nternet, 8ease% 8&ne, trun, )oo,&ng,!<DDD,E67, E6.9D etc. %ata shall )e 'a%e a*a&la)le to Data Centre a(ter 'e%&at&on an% o((l&ne. 3.3 CTD CDR %et&or' $ < 10/06/2008 AREA: CI TY Aggregation Router TBH, 2 nd loor, !I B Aggregation Router TB", # th loor TB" $CB E% Ethernet TBH E&'D TBH &(( CI RC)' E&'D AREA : CE!TRA( BB" E&'D CR! E&'D E% E% E% E% E% CE! $CB AREA : 'ERAM*$RE + '$) )TTAR*ARA $CB CHI !')RA $CB E% AREA : H$&RAH ' H I B * ) R
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E & ' D E% E% E% E% E% 3.( CTD CSR %et&or'$ 10/06/2008 CE!TRA( R$)TER TBH CE!TRA( R$)TER TB" Burrabazar Exch Circus Extl Circus G. C. Avenue Entall Benia !u"ur TB# TB$ %u&%u& Exch 'a"e T()n C(ssi*(re +est(*ur Te,h(ria Bi-han .a,ar Mani"tala Ba,bazar Exch Satabala Belur Math BE C(lle,e Sal"ia Sib*ur /chha*ur 0luberia 0ttar*ara 1/S1A Sera&*(re Chinsura C.% Exch Ali*(re Exch 23+A Bu-,ebu-,e Gar-en 1each Behala Exch Bali,un4 !lace +ali,hat exch %ha"uria +asba 10SSA 2a-av*ur .%! B1! S.! %E/G1A G1A 1+T !anihati Exch BA1ASAT B$AT!A1A BE'GA1/A +A'5A./ B+! E6C$ AREA: BARAC-*$RE AREA: '$)TH AREA: A(I*$RE AREA: 'ERAM*$RE AREA: H$&RAH AREA: Bidhan !agar + !orth AREA: Central + City AREA: /ADA0*)R E1 t( TB$ Ethernet STM1 C'R !et1or2 of CTD Aggregation Router TB", # th loor Aggregation Router TBH, # th loor 7E 7E STM1 E1 t( TB# E1 internal 3.) CTD connecti#ity to CDR data Centre$ F 10/06/2008 BBSR NIB Gol,ata 7I9 (olkata SS! Internet Routers Bac'bone Routers I!RS *ol'ata T"+ Telephone Bha&an TB, TB- C E 7 T R . 8 R O H T E R . G G R R O H T E R CDR East )one Data Centre at Salt %ake* (olkata ST.1 /0 (.0 Data Centre $ (.1 Data Centre In1rastructure$ The %ata centre houses F no o( !<$> GE. trans(or'ers su)stat&on. F generators o( $>> GE. each an% one generator o( !>>> GE. capac&t1 along &th assoc&ate% s1nchron&sat&on panel supple'ents a)sence o( 'a&ns suppl1. # nos o( H6+ each &th <>> GE. capac&t1 shall or, &th !>>? re%un%anc1. D.C. suppl1 shall )e use% (or IER+ an% &nter(ac&ng .DM!/ eIu&p'ent (or e0tens&on o( M68+ netor, to %ata centre. !< a.c earthp&ts an% < %c earthp&ts are use% (or protect&on o( eIu&p'ents. To prec&s&on ac plants o( <<$ TR capac&t1 shall pro*&%e cool&ng to eIu&p'ents. =or,stat&on area, netor, 'on&tor&ng area an% H6+ roo' shall )e coole% (or co'(ort ac. The %ata centre shall )e 'on&tore% through ca'eras an% entr1 shall )e per'&tte% through ph1s&cal access control s1ste' (6.C+) ,e1 onl1. +er*er roo' houses F no. I9M 6$"$ an% !! no. :6 +uper%o'e ser&es %ata centre class ser*ers. +er*ers are clustere% such that the1 are 5one&se %upl&cate% &th th&r% one as %&saster reco*er1 (or 'ate% %ata centre (+outh (or East an% *&ce-*ersa).=h&le I9M has )een %es&gnate% (or runn&ng CRM appl&cat&on, J +uper%o'es &ll run )&ll&ng an% other '&ss&on cr&t&cal appl&cat&ons. .ID E$.F an% :6 H0 E!!.< shall )e the operat&ng s1ste' (or I9M an% :6 ser*ers respect&*el1. 9es&%es, there are total !A! nos o( :6 6rol&ant rac, ser*ers 'ounte% o*er !< rac,s are 'eant (or runn&ng e%ge appl&cat&ons an% IER+. !F I9M )la%e ser*ers are also house% &n ser*er roo'. . 'ult&g&ga)&t CI+CO 8.7 s&tch t1pe /$!F &s the gatea1 (or &nterchang&ng %ata &th +.7 roo', netor, roo', act&*e )ac,up roo' ele'ents an% operator ter'&nals &th the ser*ers. 7etor, roo' houses < nos A/!F ser&es CI+CO as )ac,)one routers (or CDR collect&on. < nos o( CI+CO A/>" routers are (or connect&on to &nternet. One R.+ t1pe CI+CO .+$$F>+M are also &nstalle% (or acco''o%at&ng !< E! l&n,s (or %&al-&n ser*&ces. :6 R0F//>-F> nos, R0<//>-!$nos an% R0///>-! no ser*ers are use% (or 'e%&at&on an% test an% %e*elop'ent(T&D). +.7 roo' has pro*&s&on (or !>$ T9 pr&'ar1 storage *olu'e an% $$ T9 (or < %1na'&c )ac,up cop&es (hen one cop1 r&tes to %&s, l&)rar1, other cop1 constantl1 gets up%ate%) J (J>? o( each t1pe loa%e% no). !#>T9 has )een pro*&s&one% as DR (or south along&th J> T9 as )ac, up *olu'e. .ct&*e )ac,up roo' has /JJG9 har% %&s, as 6r&'ar1 an% F<> G9 as DR o( +outh. These %&s,s are use% as )u((er (or rea%&ng-r&t&ng to act&*e tape l&)rar1 h&ch has ro)ot&c ar's to p&c,-replace %&g&tal tapes &n %es&gnate% locat&ons o( tape l&)rar1. 7OC roo' shall house to A$K plas'a TE screens at to alls )ac, to )ac, &th pro*&s&on to acco''o%ate # operators ho &ll )e constantl1 'on&tor&ng status o( each an% e*er1 no%e(e0change) an% l&n,. Central )u&l%&ng 'anage'ent s1ste', Intrus&on %etect&on s1ste', *&rus control etc.are state o( the art (eatures a*a&la)le &n th&s pro;ect. (.2 Data Centre ser#ices L E0&st&ng e0change pro*&s&on&ng ( e0clu%&ng e0change 'a&ntenance ter'&nals) s1ste', 8ease% 8&ne - E67 ser*ers, +ales - Mar,et&ng +er*ers, TE.RIT, Co''erc&al 3R+ etc. ( appl&cat&on &th %ata )ase ) shall )e su&ta)l1 loa%e% to the %ata Centre ser*ers h&ch &ll run on ne plat(or's. Data Centre ser*ers shall ha*e a%%&t&onal netor, 'anage'ent s1ste' to 'on&tor netor, status o( the hole 5one, h&ch &ll )e %&spla1e% on to large 6las'a screens. 8oa%&ng an% 'on&tor&ng o( ant& *&rus so(tare (ro' Data Centre to e*er1 &n%&*&%ual no%e &n the netor, &s poss&)le. Custo'er Resource Manage'ent (CRM) &s all ne 'o%ule (or co''erc&al an% sales &ntegrat&on. 9&ll&ng +1ste' &s the sa'e as (or 'o)&le an% (ro' C+G Gennan. :oe*er, 'o)&le CDR shall not )e collecte% on l&ne &''e%&atel1. The s1ste' shall pro*&%e hot l&ne usage o( lan% l&ne (&nclu%&ng 9roa%9an%) &n(or'at&on4 )ut (or I7, 'o)&le , &nternet, 8ease% 8&ne, E67 etc. regular )&lls shall )e &ssue%. +u)scr&)ers ser*&ce call (!"A,!"#,!#>>-etc) shall &n&t&all1 )e %&*erte% to IER+ through A$ 6CM channels an% (urther, on %e'an%, to call Centre h&ch &ll %eplo1 I6-E6.9D an% I6-6hones. . %ata storage )an, (or hol%&ng a)out A 1ears o( %ata has )een pro*&s&one%. 6ro)a)l1, centrall&se% 6r&nt&ng o( )&lls together &th electron&c stapl&ng (or all ser*&ces pro*&%e% to a custo'er shall )e carr&e% out an% %&spatche% through In%&a 6ost. Ela)orate (ac&l&t1 o( access&ng on account )1 a custo'er, through IER+, e-'a&l, e) page etc. shall )e a*a&la)le to *&e hot )&ll status.6art pa1'ent an% through IER+,'o)&le,cre%&t car% poss&)le. EAI *2* %ata Centre S(luti(n Architecture I$BA' MTE5 CE' !u67 Manage6ent 'co8e of 'u88ly $8tional Co687 'co8e (i6ited to Integration C9Dot $CB A3E E%4B !EA3 E&'D ETE3 . E'' $thers EAI M' raud Detection Analysis and *re:ention EM' 'er:er Manage6ent E:ent Manage6ent Des2to8 Manage6ent Data;ase Manage6ent !5& Manage6ent *ro:isioning Creation56odification of 'u;scri;er Assign6ent of su88le6entary 5:alue added ser:ices D< Directory *rinting (isting 'er:ices Access to E=t Data;ases ER' Re8ort ,eneration Alert notifications C', Mediation Collection *rocessing 0alidation Distri;ution C', -enan Billing Retail Billing &e; 'elf Care Content Billing Agents Co667 Cor8orate Billing $rder Manage6ent Bill Info CRM &or2 lo1 *rocess 6gt 'ales + $rdering Co68liant Handling 'yste6 Trou;le Tic2eting !5& In:entory $rders I0R' I0R' Call Center I0R' Data &arehouse *rint 'ho88e !u67 *orta;ility (egacy 'yste6 inancial 'yste6 Accounts *aya;les5 Recei:a;les ,eneral (edger Ban25*ay6ent ,ate1ay Clearing House > rd *arty Ta=ation I! 'er:ices 'M' 'er:er E6ail 'er:er ,I' > rd *arty Credit Chec2ing Agency D'' Re:enue Assurance *rogra6 $ ).0 9ene(&ts :- 9+78 a%*antages :- (&) On l&ne 9&ll&ng & .ccount&ng +1ste' (or re*enue reconc&l&at&on on %a&l1 )as&s. (&&) On l&ne &'ple'entat&on o( 9+78 Tar&(( 6ol&c&es an% 6ro'ot&onal +che'es throughout the countr1 at the sa'e t&'e. 7o 'anual &nter*ent&on reIu&re%. (&&&) Data '&n&ng (or A 1ears (or %ec&%&ng 'ar,et&ng strateg1. (&*) Custo'er pro(&le generat&on an% (le0&)le &'ple'entat&on o( concess&onal sche'es (ro' Data Centre (or &n%&*&%ual custo'ers. Custo'er )ene(&ts :- (&) 6repa&% l&,e en*&ron'ent (or ,no&ng 'eter&ng &n(or'at&on an% account )alance through IER+ an% =e) +el( care ser*&ces at an1 t&'e. (&&) 6a1'ent (&nclu%&ng part pa1'ent) (ac&l&t1 through .TMs, 9an,s an% cre%&t car%s also. (&&&) One )&ll to &n%&*&%ual custo'er (or all ser*&ces l&,e lan%l&ne, 9roa%9an%, 'o)&le an% other *alue a%%e% ser*&ces. On l&ne 'o)&le )&lls shall )e a%%e% &n near (uture. (&*) One )&ll (or all ser*&ces o( Corporate 9us&ness :ouses &nclu%&ng lan%l&ne, E6.9D, 9roa%9an%, 8ease% 8&ne, E67 & I7 +er*&ces operat&ng throughout the Zone. (*) 6ersonal&se% ser*&ces an% sche'es. (*&) Calcutta Data Centre &s the 9&ll&ng Centre (or all Corporate 9us&ness :ouses ha*&ng all In%&a presence (or all ser*&ces. 2.0 Conclus&on: The CDR )&ll&ng an% custo'er care s1ste' a%%&ng ne %&'ens&on to the &ngs o( 9+78. COne custo'er one )&llB &s the 'otto. Our e0changes an% ser*&ces ha*e un%ergone %ra'at&c &'pro*e'ents. It &s the (&rst s1ste'at&c an% &ntegrate% approach to &n the heart o( our estee'e% custo'ers &n one han% an% 'o%ern&5e our (&nance an% accounts on the other. .))re*&at&ons: CDR Call %eta&l recor% C+R Custo'er ser*&ce (centre) router CRM Custo'er Resource Manage'ent DR D&saster reco*er1 DM D&rector1 EnIu&r1 E.I Enterpr&se .ppl&cat&on Integrat&on EM+ Enterpr&se Manage'ent +1ste' Ele'ent Manage'ent +1ste' ER+ Enterpr&se Resource +1ste' 3M+ 3&nanc&al Manage'ent +1ste' 3R+ 3ault Restorat&on +1ste' (Telephone) GI+ Geograph&cal In(or'at&on +1ste' IO9.+ Inter Operator 9&ll&ng an% .ccount&ng +1ste' I7 Intell&gent 7etor, I6 Internet 6rotocol IER+ Interact&*e Eo&ce Response +1ste's M68+ Mult&protocol 8e*el +&tch&ng MTE Magnet&c Tape E'ulator 7I9 7at&onal Internet 9ac,)one 7OC 7etor, operat&on centre / 7= 7etor, 6<6 6o&nt to 6o&nt 6+T7 6u)l&c +&tche% Telephone 7etor, R.+ Re'ote .ccess +er*er +.7 +torage .rea 7etor, ++. +econ%ar1 +&tch&ng .rea +TM +1nchronous Trans'&ss&on Mo%e T9 Tera )1tes (!>>> G&ga91tes) TC6 Trans'&ss&on Control 6rotocol T&D Test an% %e*elop'ent E.+ Ealue a%%e% +er*&ce E67 E&rtual 6r&*ate 7etor, D&agra's : IT6C, 6une & IT cell Calcutta. 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