Cisco Confidential 2 Part 1: Unified CM "Jump" migration. Migration from current Unified CM release to 9.1(x) on existing HW. Jump In-place upgrades Parallel upgrade with flash cut.
Cisco Confidential 2 Part 1: Unified CM "Jump" migration. Migration from current Unified CM release to 9.1(x) on existing HW. Jump In-place upgrades Parallel upgrade with flash cut.
Cisco Confidential 2 Part 1: Unified CM "Jump" migration. Migration from current Unified CM release to 9.1(x) on existing HW. Jump In-place upgrades Parallel upgrade with flash cut.
Cisco Confidential 1 2013 Cisco and/or its affiliates. All rights reserved.
Dan Keller Technical Marketing Engineer
Migrating to Cisco Unified Communications Manager 9.1 Pat Gunn Product Manager 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
Part 1: Unified CM Jump Migration
Part 2: License Migration Cisco Confidential 3 2013 Cisco and/or its affiliates. All rights reserved. Dan Keller Technical Marketing Engineer 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
Unified CM Upgrade/Migration Paths to VM Jump Migration 4 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5 Upgrade directly from current Unified CM release to 9.1(x) on existing HW (including bridged mode) Direct Multi-hop upgrade for MCS hardware that does not support Unified CM release 9.1(x) AND requires maximum service availability. High Availability Multi- hop upgrade: Install current (6.x and 7.x) Unified CM release on UCS hardware in isolated network, then upgrade directly to Unified CM 9.1(x), and flash cut. Jump In-place upgrades Parallel upgrade with flash cut Multiple service windows 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7 Production cluster untouched/unchanged. Easy fallback Minimal downtime Minimal upgrade hops, less risk No interim HW needed to perform migration No re-hosting of license needed in interim hop
New upgrade path supported with UCM 9.1.2 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8 Current SW is 6.1.4, 6.1.5, 7.1.3 or 7.1.5 on MCS CUCM 6.1.4, 6.1.5, 7.1.3 or 7.1.5 on MCS DRS backup install 6.1.4, 6.1.5, 7.1.3 or 7.1.5 on UCS Interim CUCM 9.1.2 on UCS Rebuild VM with OVA and fresh install 9.1.2 on UCS Upgrade to 9.1.2 Apply RU Cop file (new v1.2) DRS Restore Jump to VM DRS backup Final CUCM 9.1.2 on UCS
DRS Restore migrate licenses to ELM Virtualize your current Unified CM Release in an isolated environment Upgrade your virtualized Unified CM Release to Cisco Unified CM Release 9.1(x) Migrate your virtualized Unified CM Release 9.1(x) to the applicable OVA template New upgrade path supported with UCM 9.1.2 LAB 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9 Current SW is 4.1(3), 4.2(3), 4.3(2) on MCS CUCM 4.1(3), 4.2(3), 4.3(2) on MCS DMA Export install 6.1(4), 7.1(3) on UCS Interim CUCM 9.1.2 on UCS Rebuild VM with OVA and fresh install 9.1.2 on UCS Upgrade to 9.1.2 Apply RU Cop file (new v1.2) DRS Restore Jump to VM DRS backup Final CUCM 9.1.2 on UCS
DRS Restore migrate licenses to ELM Virtualize your current Unified CM Release in an isolated environment Upgrade your virtualized Unified CM Release to Cisco Unified CM Release 9.1(x) Migrate your virtualized Unified CM Release 9.1(x) to the applicable OVA template New upgrade path supported with UCM 9.1.2 LAB 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10 6.1(4), 6.1(5), 7.1(3) or 7.1(5) MCS 8.0(3) MCS 8.0(3) UCS 9.1 UCS Upgrade Upgrade 6.1(4), 6.1(5), 7.1(3) or 7.1(5) MCS 6.1(4), 6.1(5), 7.1(3) or 7.1(5) (Same Version) UCS 9.1 UCS Upgrade Re-host Licenses Migrate Licenses Obtain Licenses DRS restore DRS Restore Build new cluster and flash-cut. Customers current production environment remains untouched (top ask from customer) Eliminates the intermediate HW requirement to move old releases to 9.1.2 Parallel Upgrade Process Minimum Downtime Not supported as production New upgrade path supported with UCM 9.1.2 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11 Upgrade phone firmware (production) Perform DRS backup Install matching CUCM nodes on VM in the lab DRS/DMA Restore the cluster Verify Database replication Apply RU upgrade COP (v8.5 and earlier) Upgrade cluster Verify Database replication Apply Licensing
11 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12 Install the phone firmware Allow phones to update 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13 Configure the Backup device Perform manual backup (all nodes) 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14 VMWare UCS UCS Pub Sub Default gateway, NTP FTP, SFTP Default gateway, NTP, DNS Switch with L2/L3 Capabilities USB tokens, DVD Data Sub Sub 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15 Install publisher and all subscribers in the lab Install pub, then add subscribers to the server list (System->Server) Minimum requirement for install: Default gateway (and active network connection) FTP and/or SFTP server NTP server Data storage for firmware, images and backups DNS server SMTP server LDAP server Phones and Gateways (recommended for validation and testing) Application servers (Voicemail, policy servers, contact center application servers , etc. for validation and testing)
2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16 Upgrades to SU or ES versions Exact version required for DRS restore DMA import during installation for 4.x versions 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18 Configure the remote file system Select CUCM v9.1(2) and install Publisher first, reboot, Upgrade TFTP, reboot Upgrade subscribers, reboot 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19 Cisco Unified Reporting tool (CURT) Database replication status 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20 Configure the Backup device Perform manual backup (all nodes) 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21 Install publisher and all subscribers in the lab All server/network parameters must match Install pub, then add subscribers to the server list (System->Server) Why is the reinstall needed? CUCM prior to 8.0(2) was not supported on VM. As such, the CUCM installer was VM OS unaware Partition alignment is critical to VM performance Reinstall aligns the partitions TAC will not support unaligned partitions
2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24 Jump release doesnt need licenses for interim versions Install the migrated license on Enterprise License Manager 9.1(x) during Unified CMs 60 days demo mode Cisco Confidential 25 2013 Cisco and/or its affiliates. All rights reserved. Pat Gunn Product Manager 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26 Pre-upgrade license migration planning Planning License migration process License Migration Commonly asked questions and concerns Q&A 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27
Supported manual license migration for UC Manager, Unity Connection (CUWL) License Count Utility revised to support data gathering and submittal of the request for a pre-upgrade license review report. Enterprise License Manager revised migration utility for UC Manager (UCL/UWL) customers to support data gathering and submittal of the request for license migration to the Cisco global licensing office (licensing@cisco.com). Enterprise License Manager revised migration utility for Unity Connection (UWL) customers to support data gathering and submittal to the Cisco global licensing office (licensing@cisco.com).
2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28
Data Collection Planning Install Software Request License Ongoing Deployment Register any unused PAKs Install all licenses Validate installed licenses Run License Count Utility (LCU) Collect purchasing history Review License Count Utility (LCU) results Plan for growth/ additional licenses/users Assign devices - OwnerUserId Plan for unused DLU allocation (if applicable) Plan for additional UCSS/ESW at renewal on any additional licenses Order the upgrade Migrate existing UC deployment to UC 9.1 release Install & configure Enterprise License Manager (ELM) Run the Cisco ELM migration utility Submit email from ELM migration utility with required information Cisco licensing will send a confirmation email with updated user quantities Cisco licensing will send the license file with the issued licenses Install the issued license file in ELM Upon next contract renewal for UCSS/ESW use current user license quantities from ELM Documented in Unified Communications Manager 9.1(2) Release Notes Prior to Upgrade 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29 Pre-upgrade license migration planning Planning 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30 Did you know? The process for license migration planning to UC 9.x now starts with running the License Count Utility: License Count Utility (UCT) 9.1(2) [now posted on CCO software download here: LCU]
(See the process overview in the current 9.1(2) Release Notes here: UC Manager 9.1(2) release notes)
2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31 Run LCU Submit to licensing@ cisco.com Licensing responds w/ license plan report Based on your information .will receive the following UC9 licenses: (qty) CUWL Standard (qty) Enhanced UCL (qty) Basic UCL Review and plan for growth 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32 1. Download LCU from Cisco Download Software and install 2. Generate Report 3. Request Pre-Upgrade License Review IP/Hostname can be excluded for security 8.6.2 Supports UC Manager clusters of versions 5.x 8.x
Note: When migrating to CUCM 9.1.1 continue using UCT 2.1 Prior to Upgrade 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33 4. Provide additional information to assist Cisco licensing in fulfilling the license migration Prior to Upgrade 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 34 5. Download generated report (signed zip file) 6. Send email to licensing@cisco.com and attach the downloaded report Prior to Upgrade 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 35 License migration process License Migration 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 36
Data Collection Planning Install Software Request License Ongoing Deployment Register any unused PAKs Install all licenses Validate installed licenses Run License Count Utility (LCU) Collect purchasing history Review License Count Utility (LCU) results Plan for growth/ additional licenses/users Assign devices - OwnerUserId Plan for unused DLU allocation (if applicable) Plan for additional UCSS/ESW at renewal on any additional licenses Order the upgrade Migrate existing UC deployment to UC 9.1 release Install & configure Enterprise License Manager (ELM) Run the Cisco ELM migration utility Submit email from ELM migration utility with required information Cisco licensing will send a confirmation email with updated user quantities Cisco licensing will send the license file with the issued licenses Install the issued license file in ELM Upon next contract renewal for UCSS/ESW use current user license quantities from ELM Documented in Unified Communications Manager 9.1(2) Release Notes Post Upgrade 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 37 Run ELM Migration Submit to licensing@ cisco.com Licensing responds w/ licenses Based on your information, here are the UC9 licenses: (qty) CUWL Standard (qty) Enhanced UCL (qty) Basic UCL Install on ELM Attach pre- upgrade LCU 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 38 Run ELM migration utility Attach license count utility report (from pre-upgrade) Enter licensing case (from pre-upgrade) DLU / license data from previous version retained after upgrade 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 39 Provide additional information to assist licensing with migration request 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 40 Download generated migration request (signed zip file) Send email to licensing@cisco.com and attach downloaded migration request 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 41 Commonly asked questions and concerns Q&A 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 42 The migration utility does not show any installed DLUs on my UC Manager.
When trying to install a license file, I get the error message stating The license file cannot be validated because there is a problem with its security certificate I have not purchased licenses for analog devices in the past now UC Manager requires Essential licenses installed.
I dont understand the License Count Utility Report. How do I determine the number of licenses I will get following license migration. The legacy licensing information is not available. Licensing will use the MAC address and the License Count Utility output from pre-upgrade There is an issue with the registration of the ELM. Contact licensing@cisco.com for reissuance of your license file. Essential licenses were RTU certificate only licenses in the past. For migration into 9.1 Essential licenses will be issued for what is required. UCSS/ESW true-up will be required at the time of the next contract renewal. Submit the LCU output to licensing@cisco.com (include CCO id). This will create a licensing case and licensing will respond back with the number and type of licenses to be issued. 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 43 Know your inventory and purchasing history Know your plan for post upgrade (i.e. growth, migration to CUWL, UCSS purchase, etc.) Assign users to devices (Owner User ID) prior to upgrade and license migration Know your preferred deployment model Gather required information prior to running the utilities
2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 44 ELM License Migration Utility will collect this information: License Count Tool (UCT) output Entitled UCSS/ESW contract number(s) or proof of purchase of a version upgrade Email address(es) to send license and software support contract updates ELM generated License Request MAC address/Licensing MAC from existing publisher server(s) Number of Public Space Devices The customer will still need to provide the following: Site information (name-all name permutations, City, state, country) for contract update ELM License Migration Utility generates an email to send to GLO at licensing@cisco.com.
Use device inventory and user counts : Provide device inventory (qty of each device type) Provide planned user counts (users with no features, users with mobility enabled)
2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 45 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 46 References 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 47
Upgrade Readiness Assessment http://tools.cisco.com/cucst/upgrade/inputs.jsp?reset=1 (Direct Web App Link) https://communities.cisco.com/community/partner/collaboration/migration?#/?tagSet=2089 (URC)
Upgrade and Migration Guide http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/elmuserguide/9_1_1/license_migration/CUCM _BK_CBF8B56A_00_cucm-license-upgrade-guide.html
Collaboration User Group Briefing Replay Archive https://communities.cisco.com/docs/DOC-16964
Aug 8, 2013 Cisco Unified Communications Manager (CUCM) 9.1 Migration System Level Approach & Best Practices https://communities.cisco.com/docs/DOC-35781
July 18, 2013 Migrating to Cisco Unified Communications Manager 9.1 Technical Deep Dive https://communities.cisco.com/docs/DOC-35541
2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 48
Collaboration User Group Briefing Replay Archive https://communities.cisco.com/docs/DOC-16964 Aug 22, 2103 Enterprise License Manager and Cisco Unified Communications Manager 9.1 License Migration https://communities.cisco.com/docs/DOC-35910 License Count Utility (UCT) (www.cisco.com software download center) http://software.cisco.com/download/release.html?mdfid=283782839&softwareid=282204704&release=LCU &relind=AVAILABLE&rellifecycle=&reltype=latest License Count Utility User Guide 9.1(2) http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/upgrade/uct/9_1_2/CUCM_BK_U0AE00F5_00_uct -admin-guide.html Enterprise License Manager User Guide 9.1(2) http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/elmuserguide/9_1_2/CUCM_BK_E92F409A_00_el m-user-guide-912.html 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 49 Cisco Unified Communications Manager Documentation Guides (all versions) http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_user_guide_list.html Release Notes for Cisco Unified Communications Manager, Release 9.1(2) New! Cisco Unified Communications Manager Features and Services Guide, Release 9.1(1) Cisco Collaboration 9.x Solution Reference Network Designs (SRND) Cisco Unified Communications Manager Maintain and Operate Guides (all versions) http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/prod_maintenance_guides_list.html Enterprise License Manager User Guide, Release 9.1(2) New! Using Cisco Unified Communications Manager License Count Utility, Release 9.1(2) New! Licensing Information Cisco Unified Communications Licensing www.cisco.com/go/uclicensing Cisco Unified Communications Software Subscription www.cisco.com/go/ucss Licensing Support Contact licensing@cisco.com (or www.cisco.com/tac/caseopen with the subject of licensing). UCSS Support: ucss-support@external.cisco.com