Imagine you want to apply for a receptionist position at

Golden Tulip Hotel. You will need to know some

especial vocabulary and expressions to use.
Click on the links on the next page to see a real
dialogue,
a complete list of specific vocabulary, a few useful
expressions, and practice doing the exercises.
DIALOGUE

EXPRESSIONS

DIALOGUE EXERCISE

VOCABULARY

VOCABULARY EXERCISE
D: Desk-clerk            G: Guest      B: Bell attendant

D: Good morning, madam. May I help you?

G: Good morning. I have a reservation.
D: Oh, I see. Your name, please?
G: Morris, Alexis Morris, from England.
D: (checks rooming list) Ah, yes. Here it is, Mrs. Morris.
May I see your passport, please?
G: Oh, Yes. Here you are.
D: (starts filling in a form... speaks to herself as she
writes) Er... Mrs. Alexis Morris, from the United
Kingdom... A reservation for two nights...  (Now
presents check-in form to the client) Mrs. Morris, if you
could sign here, please.
E: (signs the document) There you are.
D: Thank you, Mrs. Morris. Here's your guest card. You
will be in a double bedroom with bathtub and Jacuzzi,
wireless and complimentary breakfast. Room 104,
G: Oh, Yes. Here´s my bag. One of my friends is coming
soon. I would like to know more information about the hotel
facilities.
D: Oh! Of course Madam! We also have single bedrooms
with a private bathroom. We serve a buffet for breakfast in
our restaurant from 8 a.m. to 11:30 a.m.; you can work out
in our gym, which is open all day long, and then you can
swim in our indoor pool; our hotel has a private beach
where you can jog, or take a walk, and finish simply
lounging in our bar.
G: It sounds great! I’ll suggest him to make a reservation as
soon as possible!
 D: Thank you! (Calling the bell attendant) Roberto! (Now
turning to the client) I hope you have a nice stay here, Mrs.
Morris. And thank you for choosing us.
G: Thank you.
B: Good morning, madam,
I am the bell attendant.
I´ll show you to your room.
Please, let me carry your bag.
G: Oh, Thanks.
B: Follow me, please.
Useful Expressions
Useful Expressions
Instructions:

Listen to the audio, pay attention to the pronunciation, and

then practice repeating the words.

Click on the speaker.

 Word Meaning
part of speech
adjoining rooms two hotel rooms with a door in the centre
noun
amenities local facilities such as stores and restaurants
noun
attractions things for tourists to see and do
noun
baggage or luggage bags and suitcases packed
noun with personal belongings
bellboy a staff member who helps guests
noun with their luggage
book arrange to stay in a hotel
verb
booked full, no vacancies
adj
brochures small booklets that provide information
noun on the local sites and attractions

check-in go to the front desk to receive keys

verb
check-out return the keys and pay for the bill
noun
 Word Meaning
part of speech
complimentary breakfast free of charge
noun

damage charge money a guest owes for repairs to hotel property

noun (when caused by violent or careless acts)

deposit amount paid ahead of time to secure a

noun reservation

double bed a bed large enough for two people

noun

floor a level of the building

noun

front desk, reception the place where guests go to check in and out,
noun and to get information
guest a person that is staying at the hotel
noun

hotel manager person in charge at the hotel

noun

housekeeping, maid noun staff members that clean the rooms and linen
indoor pool place for guests to swim inside the hotel
noun
 Word Meaning
part of speech
inn another word for "hotel"
noun
Jacuzzi, hot tub a small hot pool for relaxation
noun
king-size bed extra large bed
noun
late charge a fee for staying past the check-out time
noun
linen sheets, blankets, pillow cases
noun
lobby large open area at the front of the hotel
noun
luggage cart a device on wheels that guests can push
noun their luggage on
maximum capacity the most amount of people allowed
noun
pillow case the covering that goes over a pillow
noun
queen size bed bed with plenty of space for two people
noun (bigger than a double)
 Word Meaning
part of speech
rate cost of renting a room for a certain time period
noun
reservation a request to save a specific room for a future date
noun
room service delivery of food or other services
noun requested by guests
single bed a bed for one person
noun
towels used to cover and dry the body
noun after swimming or bathing
vacancy available rooms
noun
vacant
adj
valet staff that parks the guests' vehicles
noun
wake up call a morning phone call from the front desk,
noun acts as an alarm clock
workout room, gym a room that guests can use for exercise and
noun fitness

VOCABULARY EXERCISE
1. If you want we can book your parents in an adjoining room single room

2. If you need help with your - garbage baggage we have a cart you can use.

3. The -boy bellboy will take your bags to your room for you.
4. I can - book notebook your family in for the weekend of the seventh.
5. I'm afraid the hotel is - book booked tonight.
6. You can - check-in check-up anytime after four o'clock.
7. Please return your parking pass when you - check-out check-on
8. You will not receive your - deposit breakfast back if you cancel.
9. They are a family of four, so give them a room with two - double beds
chairs
10. The swimming pool is on the main - floor room
11. Towels are available at the - front desk manager office
12. Our washrooms are for - guests visitors only.
13. I'll let you make your complaint to the - receptionist hotel manager
14. The heated - indoor pool bar is open until 10 pm.
15. We will come in and change the - linens lines while you are out of your
room.
16. The - maximum capacity minimum capacity in the hot tub is ten people.

17. They have a - queen size bed single size bed so the small child can early
fit in the middle.
18. Our - rates tickets change depending on the season.
19. They say they made a - reservation cake but it doesn't show on the
computer.
20. If you would like a bottle of wine, just call - room service pool service
21. You can get your swimming pool - towels bathing suits at the front
desk.
22. We only have one -drink vacancy left, and it is for a single room.
23. What time would you like your - wake up call sleeping call
1. If you want we can book your parents in an adjoining room.

2. If you need help with your baggage we have a cart you can use.

3. The bellboy will take your bags to your room for you.

4. I can book your family in for the weekend of the seventh.

5. I'm afraid the hotel is booked tonight.

6. You can check-in anytime after four o'clock.

7. Please return your parking pass when you check-out.

8. You will not receive your deposit back if you cancel.

9. They are a family of four, so give them a room with two double beds.

10. The swimming pool is on the main floor.

11. Towels are available at the front desk.

12. Our washrooms are for guests only.

13. I'll let you make your complaint to the hotel manager.

14. The heated indoor pool is open until 10 pm.

15. We will come in and change the linens while you are out of your room.

16. The maximum capacity in the hot tub is ten people.

17. They have a queen size bed so the small child can early fit in the middle.

18. Our rates change depending on the season.

19. They say they made a reservation but it doesn't show on the computer.

20. If you would like a bottle of wine, just call room service.

21. You can get your swimming pool towels at the front desk.

22. We only have one vacancy left, and it is for a single room.

23. What time would you like your wake up call?

VOCABULARY EXERCISE
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