Professional Documents
Culture Documents
Kings Wood Int Brochure 2014
Kings Wood Int Brochure 2014
& PARIS
DAY ONE
Morning: Travel from centre or
airport to Edinburgh, meet your
tour escort and transfer to your
accommodation
Afternoon: Guided walking
tour of Edinburgh including the
Royal Mile and Edinburgh Castle
Evening: Leisure time
DAY TWO
Morning: Visit the
Royal Museum
Afternoon: Visit the
Camera Obscura
Evening: Ghost walk
DAY THREE
Full day: Visit Loch Lomond,
follow in the footsteps of the real
Braveheart at the Wallace
Monument near Stirling
Late afternoon/evening:
Overnight in Edinburgh
DAY FOUR
Full day: Discover the beauty
of the Palace of Holyroodhouse,
the Queens ocial residence in
Scotland
Late afternoon/evening:
Transfer to airport or centre
DAY ONE
Morning: Transfer to Paris,
France. Check in to your hotel
Afternoon: Visit Notre Dame,
one of the most famous
cathedrals in the world and
inspiration for the world famous
tale of the Hunchback of
Notre Dame
Evening: Leisure time in Paris
DAY TWO
Morning: Travel by coach and
take a trip to the Chteau de
Versailles, home of the French
Royal family until the French
Revolution in 1789
Afternoon: Return to the
capital to visit the Louvre, home
to some of the worlds most
famous paintings, by some of
renowned artists
Evening: As evening falls, visit
Montmartre and Sacre Coeur
where the twinkling lights of
Paris can be seen from the
highest point in the city
DAY THREE
Full day: Visit Disneyland Paris,
on the outskirts of the city, to
experience as many rides as you
can and say hello to Mickey
and the gang
DAY FOUR
Full day: Before you leave this
beautiful city, visit the most
famous place in all of Paris: the
Eiel Tower. Climb to the top
and take in the astonishing view.
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Scotland is one of the most beautiful regions in Britain. Full of history and Scottish culture, a tour of Scotland is a great
way to start or finish your trip.
Combine Frances capital city, famous for its fashion, art and many wonderful landmarks, with a fun-filled day at the
magical world of Disneyland Paris. Please note, depending on your nationality you many need a Schengen visa.
OUR PEOPLE
Every stay at a Kingswood centre is made extra special by our exceptional staff teams who work hard to create
safe, secure and happy environments that are guaranteed to make your stay feel complete.
Guardians for our individual students
We accept individual students on to our Camp Beaumont programmes,
which run during the British school holidays. Each individual is placed in a
group of 12 students and that group has two guardians (camp coaches),
dedicated to looking after them during their stay. They remain with the
group 24-hours a day, making sure they wake on time, eat their meals, get
to classes and activities on time and stay healthy while they are with us.
Our guardians are hand-picked for their caring and responsible nature and
their experience in looking after young children.
All UK staff
All centre staff, from instructors and EFL teachers to catering, security,
maintenance and office staff, hold up-to-date, enhanced Disclosure and
Barring Service (DBS) checks and are fully trained in health, safety and
pastoral care. Each centre has fully trained first aiders on site, as well as
24 hour supervision in the form of a night duty team.
Qualified English language teachers
All English language classes are taught by qualified and professional teachers.
Our language classes focus on making the most of each centres local
environment. Our programmes have been specifically designed with junior
short term language courses in mind and focus on improving all four skills of
listening, reading, writing and speaking. Our EFL team work hard to make sure
that our language classes are exciting, inspiring and in line with our philosophy
of learning by doing.
Activity instructors
All our activity instructors are qualified to the highest standards and receive
on-going training in health and safety, first aid and welfare. All are assessed on a
regular basis to ensure our standards never slip.
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With over 30 years experience as one of the UKs premier adventure holiday providers, Kingswood
and Camp Beaumont are names you can trust. We strive to create centres that truly excel, where
young people can enjoy fun new experiences, learn English and conquer their fears in a safe,
nurturing environment. We want you to feel confident that your children are in safe hands.
HEALTH
& SAFETY
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Watersports
Safety first
We carry out risk assessments for all activities with detailed inspections across our purpose-designed
centres. All staff receive first-class training in our rigorous operating procedures and we continually
review our safety policies to ensure they are always up-to-date and comply with industry best
practice. In addition we risk assess all of our excursions and visit the locations we take our students
to in advance to ensure extra safety during all offsite activities.
Total care
We take our responsibilities very seriously, maintaining the highest standards of supervision and
pastoral care, and we continually monitor and improve our procedures. Individual students have
two nominated guardians to look after them during their stay with us and we have dedicated
Guest Services Managers on site to assist teachers and group leaders where necessary. There is a
24 hour duty manager and staff available throughout the night.
First aid & welfare
All centres have qualified first aiders on site, available 24-hours a day. In addition, each centre has a
dedicated Welfare Manager to help where needed who is experienced in dealing with every day
issues facing children away from home, such as homesickness. We have well-established links with
all local hospitals, doctors and dentist surgeries, should the need arise.
Passports
During their stay, groups and individuals are encouraged
to use our secure, on-site safe to store passports and
valuable documents, such as flight tickets.
Pocket money
We recommend that children bring a maximum of 10
per day of spending money. There is a small shop at each
centre with souvenirs and a selection of snacks and drinks.
We offer a bank style facility during Camp Beaumont
periods, where children can keep their money safe,
withdrawing small amounts for snacks or taking a little
more for day trips and excursions.
Laundry
A free laundry service is available to all guests staying
with us for longer than one week. Due to the adventurous
nature of the activities we advise that children bring plenty
of old clothes with them!
Transfers and arrivals
We arrange group or individual transfers to meet your
requirements. Our standard arrival day is Sunday, so
groups or individuals arriving on a week day may have a
slightly altered programme but we always do our best to
fit you in. We ask for individual drop-offs to take place
between the hours of 15.00 17.00 as far as possible, and
that children are collected between 09.00 11.00 on the
day of departure.
NEED TO KNOW
Special dietary requirements
We are more than happy to cater for any guests with
food allergies or specific dietary requirements just let
us know in advance. Some of our centres are equipped
with separate kitchens and also cater for specific
religious requests.
Age groups
We aim to split children into age-specic groups for
accommodation, classes and activities. However, if siblings
(of the same gender) would like to share accommodation,
or you feel that your 11 year old would feel more
comfortable in a group with younger children or your
13 year old would like to join friends in the 14-15 year old
group, then an overlap between groups can be discussed
on a case by case basis. Please note that all our rooms are
same gender and it is not possible for brothers and sisters
to share accommodation. For legal reasons we are also
unable to oer single rooms to any children.
Equipment and Clothing
All specialist equipment (conforming to British or
European standards) is supplied by the centre, as are
approved buoyancy aids and lifejackets, which must be
worn for all watersports. We continually update our
safety equipment to meet high standards and reect
best practices. We provide a recommended list of
clothing for the adventure activities in the conrmation
documents, but as a minimum we ask students to bring
long sleeved t-shirts, long trousers and appropriate
footwear such as sports shoes for the activity part of the
programme. In the winter months it is also sensible to
pack warmer clothes and wet gear.
Communication
Whilst we are happy for children to bring their mobile
phones with them, these are not covered on our
insurance for loss and theft, and we do not allow children
to make calls during their timetabled sessions. Phone
numbers, email and postal addresses are provided for all
our centres, and parents are also given emergency contact
details. We can arrange for children to wait by our phones
for pre-arranged incoming calls and we can pass on
messages should you wish to leave any.
Camp Beaumont - Camp kit
If you wish to, you can choose to purchase the Camp
Beaumont camp kit, which has everything you could
possibly need to stay comfortable, cool and ready for action.
It includes one long-sleeved t-shirt, one short-sleeved t-shirt,
a watch, wallet, water bottle and backpack.
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Your local agent
We recommend that you book your programme through one of our
internationally-based Kingswood agents. They have all the information,
knowledge and experience to answer your questions and help you to choose
the best centre and programme. Your agent is also a useful contact for queries
during your stay. Please note, if you book through an agent then all payments
will be managed by them. If you wish to book directly, please visit our website
or complete the booking form and return to us at our Head Office in the UK
Please make your payment with your agent or, if booking directly, pay
as follows:
Credit or debit card (2% charge applies)
Bank transfer send to us at Kingswood Learning & Leisure Group Ltd,
National Westminster Bank, St James & Piccadilly branch, PO Box 2DG,
London W1A 2DG, England.
Sort code: 56-00-03 Account number: 79206352
Please use your childs surname and booking reference as identification.
A holding deposit is required to confirm the booking, and all payments must
be received in full, before students arrive.
Transfers, accommodation or tuition will not be provided if full payment has
not been received.
What happens next?
Once we have received the deposit, we send you written confirmation and an
invoice for the remaining balance. If you have taken out our travel insurance,
we will also send you a policy document, setting out our full terms, conditions
and exclusions. If you dont take out our travel insurance, well send you an
indemnity form and youll need to return this to us as soon as possible.
Before your arrival, you will receive some pre-visit documentation which will
contain the information you need, including medical forms and emergency
contact details. Some forms should be completed and sent back to us.
Please Note: Deposits are non-refundable. Kingswood and Camp Beaumont
must be contacted as soon as possible if there are any discrepancies on
confirmation/invoice. Changes to bookings are subject to a 20 administration
fee and any additional costs incurred in making the change.
Special requests
While every effort is made to fulfil special requests regarding programmes and
accommodation, we cannot guarantee to be able to comply with every request
and such demands cannot be made a pre-condition of a booking.
HOW TO BOOK
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At Kingswood and Camp Beaumont we offer our own travel insurance policy,
in partnership with Endsleigh, specially tailored to cover all eventualities* and
every adventure activity that we offer. With our policy you get complete peace
of mind while your child is with us.
To arrange your cover, contact us directly at
internationaladmin@kingswood.co.uk
Should you decide to take out your own travel insurance, we highly
recommend that you check your policy covers adventure holidays many do
not include some of the more extreme activities available at Kingswood and
Camp Beaumont.
To find out more about the cover we offer or to see a copy of our policy
documents, please contact us on the email above or view on our website.
*Subject to terms and conditions. See policy documents for details.
Prices include Insurance Premium Tax.
INSURANCE
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Can we visit before deciding?
Yes, of course just call us to arrange a guided tour of
any of our centres.
Will students take part in all activities?
We cannot guarantee they will take part in everything as
there is so much on offer but we do aim to fit in as many
activities as possible. Occasionally, poor weather means
we have to put some activities on hold but all centres
have indoor facilities so there is always plenty to do.
Can students change their programme at the centre?
Yes, so long as there is availability and we are given good
notice. You will be asked to pay the difference in any cost
and an administrative fee may apply but if you are happy
with the change, we can arrange it as soon as possible.
What happens if my child has chosen to focus on their
favourite activity but wants to go on an excursion at
the same time?
Your child can choose to miss part of their chosen activity
to go on an excursion but we will not be able to offer you
a refund. Our excursions take place on certain days and
times to fit with the rest of centre and the venue opening
times, so there may sometimes be an overlap.
Will my child have many opportunities to
speak English?
Yes, plenty. All activities and entertainment are carried out
in English and your child will be staying alongside children
often from a wide range of countries, including the UK, so
there is plenty of opportunity to use English. During cultural
excursions, children complete worksheets to help them
practise their written language skills.
How do you deal with welfare issues, like homesickness?
We know how important the welfare of the students is, so
each centre has a dedicated Welfare Manager on site. They
are great at turning tears into smiles and helping all children
get fully involved. If our staff have any concerns they will, of
course, contact you. Equally, you should call our team if you
have concerns.
Do you have a Code of Behaviour?
Yes we do you will receive a copy of this in your pre-visit
documentation and this should be signed and returned
before arrival. Children are also made aware of our centre
rules upon arrival and reminded of these where appropriate
throughout their stay.
How do I contact my child?
We have lessons and activities planned throughout the
day so children do not have much free time beyond our
scheduled sessions. The first weekend is also a really
important time for all children to settle into centre
routines. However, if it is necessary to get in touch with
your child, you can email us or phone the centre, we will
then do our best to arrange a phone call for the same day.
Can my child take their mobile phone?
Yes, if you feel it is necessary but, to help prevent
homesickness and potential problems caused by possible
loss, theft or damage, we do not encourage mobile phone
use. We are unable to accept responsibility for mobile
phones and have clear policies on their use, in particular
that they may not be used during lessons, activities, meal
times or after children have retired for the night.
FAQs
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What does my child need to bring?
We provide a full packing list after confirmation of
booking. We recommend that children do not bring
expensive electronic equipment with them such as iPads
and iPods, laptops etc. as we cannot look after them and
our insurance does not cover them. We provide all the
specialist safety equipment needed for our activities but
children should bring suitable clothing, as well as a good
waterproof jacket and suitable footwear.
What is the food like?
Our menu is developed for the fast paced activity holiday
environment, offering freshly prepared meals with varied
menus and a number of choices, including vegetarian
options, at each meal time. Sample menus are available on
request. When children are off site on a tour, packed meals
are provided. We are able to cater for most dietary
requirements and allergies, please let us know of any
special requests at the time of booking.
TERMS & CONDITIONS
1. DEFINITIONS
Administration Charges - Amendments or alterations to Bookings must be
requested in accordance with the procedure outlined at clause 4.1 and will be
subject to an administration charge of 20 per amendment.
Arrival Date - Te arrival date specied in the Booking Conrmation or such
other date as may be applicable by reference to these Conditions.
Booking - Te booking as detailed in the Booking Conrmation made by You
and accepted by Us in accordance with these Conditions.
Booking Conrmation - Our written conrmation of the Booking.
Cancellation Charges - Te cancellation charges payable by You in
accordance with the provisions of clause 4.6.
Child/Children - Te child or children for whom the Booking is made.
Conditions - Te terms and conditions set out in this document and any
special terms and conditions agreed in writing between Us & You together
with our Travel Rules.
Contract - Te contract between Us and You for the Booking.
Travel Rules - the rules applying to all travel services provided as part of your
Booking which can be viewed on our website at www.campbeaumont.co.uk
or provided in hard copy on request.
Travel Insurance - Te insurance cover oered by Kingswood Camp
Beaumont as arranged through Endsleigh and insured by AXA details of which
are available on request.
Departure Date - Te departure date specied in the Booking Conrmation
or such other date as may be applicable by reference to these Conditions.
Deposit - Te non-refundable holding deposit as specied in the Booking
Conrmation payable by you in accordance with these Conditions.
Our/We/Us - Kingswood Learning & Leisure Group Limited trading as
Kingswood Camp Beaumont (a company incorporated in England & Wales
under company number 3476432) whose registered address is at Kingswood
House, Alkmaar Way, Norwich, Norfolk, NR6 6BF.
Payment Dates - Unless otherwise agreed in writing by Us:
(a) Te Deposit shall be payable immediately upon conrmation of the
booking by You or, where the Booking is made less than 56 days prior to the
Arrival Date, at the same time as payment of the balance of the Price and
(b) Te balance of the Price shall be payable upon such date as specied in
the Booking Conrmation or, where no such date has been specied in the
Booking Conrmation, by no later than 56 days prior to the Arrival Date or,
where the Booking is made less than 56 days prior to the Arrival Date, the full
Price shall be payable immediately upon return of the Booking Conrmation
by You.
Price - Te price set out in the Booking Conrmation or as otherwise
conrmed in writing by Us.
You/Your - Te person rm or company whose Booking is accepted by Us in
accordance with these Conditions.
2. CONDITIONS APPLICABLE
2.1 Tese Conditions shall apply to the Contract to the exclusion of all other
terms & conditions.
2.2 No variation to these Conditions (including any special terms and
conditions agreed between the parties) shall be binding unless agreed in
writing between Us and You.
2.3 Any representations made by Us or by Our employees or agents
concerning the Booking shall not be incorporated into the Contract
unless conrmed in writing by Us and in entering into the Contract You
acknowledge that You do not rely on and waive any claim for breach of any
such representations which are not so conrmed.
2.4 Any typographical, clerical or other error or omission in any sales literature,
leaet, quotation, price list, acceptance of oer, Booking Conrmation, invoice
or other documentation issued by Us shall be subject to correction without
any liability on Our part unless such correction materially aects Your rights
and obligations to Your detriment in which case You shall be entitled to cancel
the Contract without liability within 14 days of receipt of the notice of such
correction. In the event of cancellation in such circumstances You shall be
entitled to a refund of the Price or any part thereof (including the Deposit)
paid to Us at the date of cancellation (except in respect of any services
provided).
2.5 Te details published in various brochures and leaets are compiled from
up-to-date and accurate information available at the time of going to press
(the print date appearing in each brochure or leaet).
3. BOOKING PROCEDURE
3.1 We shall generate a Booking Conrmation in response to a booking
enquiry made by You (whether made by submission of an order form or by
other written or oral enquiry). Te Booking Conrmation shall be deemed
to be an oer made by Us to You to enter into a contract subject to these
Conditions which may be withdrawn at any time prior to acceptance by You
in accordance with clause 3.2 prior to the date stated thereon or otherwise
prescribed by Us.
3.2 You may accept our oer by signing the Booking Conrmation and
returning it to Us along with payment of such Deposit or Price or part thereof
as specied on the Booking Conrmation upon which a binding Contract will
immediately come into force between Us and You.
3.3 No Booking Conrmation shall be deemed to be validly returned to Us
unless accompanied by payment of any Deposit or other sum as stated on the
Booking Conrmation.
3.4 Any Booking Conrmation not returned by you prior to any date stated
thereon or as otherwise prescribed by Us shall be deemed to have expired.
3.5 Provisional bookings will be held at Our discretion and We shall not
be liable in the event We are unable or unwilling to provide a Booking
Conrmation which incorporates Your preferred dates.
3.6 You shall not be entitled to make any alteration to any documentation
issued by Us. Any alteration required to any details which appear on the
Booking Conrmation should be notied to Us as soon as possible and in the
event We are able to satisfy Your requirements We shall send to You a revised
Booking Conrmation. If you wish to make any alteration or amendment after
you have returned the signed Booking Conrmation to Us the provisions of
clause 4 will apply.
4. CHANGES AND CANCELLATIONS
4.1 If You wish to change Your Booking We will endeavour to make
such changes as You may request but it may not always be possible to
accommodate such requests. Any request for changes to the Booking may be
made either in writing or by telephoning the camp specialists on
0800 655 6560. If We agree to Your request We will conrm the changes
in writing. Any changes are made subject to payment by You of an
Administration Charge and any increase in the Price resulting from the change.
We cannot accept changes or additions to travel plans 10 days or less prior to
the Arrival or departure Date.
4.2 We reserve the right to make changes to the Booking which
are required to conform with any applicable safety or other statutory
requirements or which are not of a material nature.
4.3 Itineraries, programmes and transportation services are subject to
alteration due to weather or operational factors beyond Our control and We
reserve the right to substitute alternative accommodation or other facilities or
services of reasonably equal or better standard without prior notice or liability
and without any alteration to the Price.
4.4 Specialist activities, excursions and transport routes are subject to
minimum numbers and availability. We reserve the right to withdraw or
substitute any of these services where We consider there are insucient
numbers to reasonably facilitate them.
4.5 Material changes may be necessary by reason of prevailing weather
conditions, operational considerations and matters beyond Our control
(including Force Majeure events). Accordingly We reserve the right to make
changes which are of a material nature and in such circumstances We will
inform You as soon as reasonably possible. In such event You shall have the
following options:
(a) to accept the change (subject to paying any additional charges or receiving
a refund in respect of any resulting variation in the Price) in which case the
Contract shall be deemed as varied accordingly; or
(b) to book a substituted holiday (or activity) using the credit for the Price
(or that part of the Price attributable to the aected activity) which we shall
provide to You; or
(c) to cancel the Booking or such part of the Booking as may be aected in
which case We shall refund in full all sums paid as at the date of cancellation in
respect of the Booking or the aected part of the Booking less any insurance
premiums (and excluding interest).
4.6 You shall be entitled to cancel the Booking upon providing Us with written
notice and paying the following charges:
PERIOD (PRIOR TO ARRIVAL DATE) AMOUNT
More than 56 days Deposit only
56-29 days 30%
28-15 days 45%
14-1 days 100%
On or after Arrival Date 100%
4.7 Without prejudice to any other right or remedy available to Us We shall
be entitled to cancel the Contract without any liability in the following
circumstances:
(a) if You do not pay the Price in full in accordance with the Payment
Dates; or
(b) if You fail to provide any information requested by Us; or
(c) if any of the circumstances specied in clause 6.4 or 6.9 apply; or
(d) if We in our sole discretion consider that the Holiday is unsuitable for your
Child. In the event of cancellation under this clause 4.7 You shall be liable to
pay the Cancellation Charges specied at clause 4.6. Te date of cancellation
shall be deemed to be the date upon which we provide you with notice of
cancellation.
4.8 You may be able to reclaim the Cancellation Charges (in full or in part)
under the terms of the Travel Insurance if selected by You (terms and
conditions apply - see policy for details).
5. PRICE AND PAYMENT
5.1 Subject to any special terms agreed in writing You shall make payment
for the Deposit and the balance of the Price in accordance with the Payment
Dates. We will not send payment reminders. For customers paying by credit/
debit card, Your nominated credit/ debit card will be automatically debited
for the remaining balance on the date shown on Your invoice. If You wish to
settle your balance using an alternative credit/debit card or another means,
You must ensure that You contact Us at least 10 days prior to the due date
shown on Your invoice. In the event that Your nominated credit/debit card is
declined, We reserve the right to cancel Your booking in which instance our
cancellation charges as detailed in clause 4.6 will be applied to Your booking
and/or to charge interest in accordance with clause 5.3.
5.2 A charge of 30 will be applied to Bookings received from persons outside
the United Kingdom to cover additional administration and postage charges.
5.3 If You fail to make payment by the Payment Dates then without prejudice
to any other right or remedy available to Us We shall be entitled to charge
You interest at the rate of 5% per annum above Royal Bank of Scotland base
rate from time to time until payment in full is made (a part of a month being
treated as a full month for the purpose of calculating interest).
5.4 A 2% credit card charge will be applied to all credit card transactions
(such charge shall not exceed 30.00).
6. YOUR RESPONSIBILITIES
6.1 Participation in activities requires individuals to be in good health and have
a reasonable basic level of tness and a willingness to take part.
6.2 You will be required to complete and return to Us the appropriate Pastoral
Care forms contained in Your Welcome Pack which will be sent out to You
once Your booking has been conrmed. Completed Pastoral Care forms must
be received by us BEFORE we can accept your child at camp. We reserve the
right to exclude any Child arriving at camp where completed Pastoral Care
forms have not been received by Us prior to their Arrival at Camp.
6.3 Children will be required to ensure that their behaviour is compatible with
the orderly conduct of activities and that minimal disturbance to other visitors
is caused and Children are required at all times to follow the verbal and/or
written instructions of Our sta and comply with the Travel Rules.
6.4 You and Your Child shall at all times take such precautions as shall be
necessary and/or as may be reasonably required by Us to prevent or restrict
the spread of infectious or contagious diseases e.g., chicken pox, gastro
enteritis. In particular (and without limitation) You are required to advise Us if
Your Child has suered from or been in contact with other persons or animals
suering from infectious or contagious diseases representing any threat to
human health within the period of 4 weeks prior to the Arrival Date at Camp
in which case We shall be entitled to cancel the Booking of the Child and
the appropriate Cancellation Charges (calculated on a pro-rata basis where
appropriate) will apply but may be reclaimable under the Travel Insurance if
selected by You (terms and conditions apply - see policy for details). Failure to
provide such information that results in additional care to your child (and or
other children where a communicable disease) will incur additional charges as
deemed appropriate and reasonable for the care required.
6.5 We reserve the right to decline to accept or to cancel any Booking or
exclude any Child at any time prior to the Arrival Date or between the Arrival
date and the Departure Date if in Our reasonable opinion the behaviour of
that Child is or may be disruptive, dangerous, inappropriate or incompatible
with the general enjoyment of other visitors. Behaviour deemed inappropriate
may include but is not limited to:
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visitors.
Where we exercise Our rights under this clause You must arrange for Your
Child to be collected within 24 hours of Our notifying You.
Any additional costs so incurred shall be entirely Your responsibility and You
shall reimburse any costs reasonably incurred by Us in connection with the
exclusion of Your Child (to include costs of arranging alternative care and/ or
transportation).
6.6 It is Your responsibility to inform Us at the time of Booking or as soon
as You become aware of any actual or anticipated disabilities, social or
behavioural problems or circumstances (including details of past experiences)
aecting Your Child where such problems or circumstances may aect Your
Childs stay (including the provision of any transportation services), the stay of
other visitors and the ability of Our sta to support Your Child appropriately.
Tis may include but is not limited to mobility or medical problems,
diagnosed conditions such as ADHD or Aspergers Syndrome, past diculties
experienced such as being excluded from school or extended periods being
cared for away from parents. If We believe that We need to make reasonable
adjustments to our usual programme or pastoral care or transportation
arrangements of a Child We will carefully consider matters with reference to
social compatibility, physical access, successful participation and health and
safety. All information provided will be treated sensitively and condentially.
We are committed to making our holidays accessible to as many guests as
possible but upon occasion may recommend a day camp holiday in place of
a residential stay and very occasionally We may not be able to provide the
service required. Where such information is provided to Us promptly and as
required under these Conditions and We cancel any Booking made You shall
be entitled to a full refund of any Deposit or part of the Price relating to the
aected part of the Booking as the case may be.
6.7 On request You shall provide Us with written conrmation from Your
Childs General Practitioner conrming the suitability of the Holiday for Your
Child with particular reference to such considerations as physical access,
successful participation and health and safety.
6.8 We reserve the right to exclude any Child or cancel the Booking for any
Child at any time prior to the Arrival Date or between the Arrival Date and the
Departure Date if We in Our absolute discretion have reason to believe that
important information has not been provided to Us. In such circumstances
Cancellation Charges shall be payable as set out at clause 4.
6.9 Where We provide transportation as part of the Booking You and/
or Your Child shall abide by the Travel Rules . Failure to do so may result in
our declining to provide transportation services for your Child or in making
alternative transportation arrangements at your cost. Serious breach may
result in exclusion of your Child in accordance with clause 6.5. All transport
routes are subject to minimum numbers and availability, and times may
change depending on operational requirements. Any changes to routes or
times will be notied to You as soon as is reasonable and where possible a
suitable alternative will be provided or a refund will be oered.
6.10 In an instance where a child is seen by our rst aiders and has been
deemed to be well, if a parent then requests the child to be taken to a doctors
surgery or hospital and a taxi journey is involved, you may be liable for the cost
of the journey. Where this is the case, we will endeavour to contact you to
authorise the payment.
6.11 Supervised o-site visits may be included in some Holidays without prior
notice to You. If You do not wish your Child to participate in such o- site
visits (which may include, amongst other things, beach walks, local shop visits,
etc) it will be Your responsibility to inform us prior to the Arrival Date.
7. COMPLAINTS
If any problem is experienced between the Arrival date and the Departure
Date the matter should be immediately reported to the camp manager to
allow Us the opportunity to rectify any problem raised. If it is not resolved
You should write to Us within 28 days of the Departure Date and We will
endeavour to nd a satisfactory solution. You can nd full details of our
complaints procedure on our website at www.campbeaumont.co.uk.
8. LIABILITY
8.1 Our liability hereunder (except in respect of death or personal injury
caused by Our negligence or that of Our employees or agents which is not
limited or excluded by these Conditions) for any delay in performing or any
failure to perform any of Our obligations in relation to the Booking shall
be limited to the excess (if any) of the cost to You in the cheapest available
market of similar services to replace those not performed over the Price.
8.2 In all cases except where personal injury, illness, or death results Our
liability is limited to a maximum of twice the Price (excluding insurance
premiums and amendment charges).
8.3 Except in respect of death or personal injury caused by Our negligence or
that of Our employees or agents We shall not be liable to You by reason of any
representation or any implied warranty condition or other term or any duty at
common law or under the express terms of the Contract for any consequential
loss or damage, (whether for loss of prot or otherwise) costs, expenses,
or other claims for consequential compensation whatsoever (and whether
caused by Our negligence or that of Kingswoods employees or agents or
otherwise) which arise out of or in connection with the Booking except as
expressly provided in the Conditions.
8.4 Subject as expressly provided in these Conditions all warranties, conditions,
or other terms implied by statute or common law are excluded to the fullest
extent permitted by Law.
8.5 You shall indemnify Us and keep Us indemnied from and against any and
all direct and indirect loss, damage, costs, claims, demands, or liability (whether
criminal or civil) arising out of any injury or other loss to Us or Our employees,
guests, visitors, or agents resulting from your negligence or breach of the
Contract unless We are liable for the same under these Conditions.
9. TRAVEL INSURANCE
You must arrange suitable insurance before we will accept the Booking. We
will add the cost of Travel Insurance to the Price unless You provide details of
Your insurer when making a booking enquiry or submitting a booking form.
Where you elect to arrange your own insurance you must ensure that the
policy you have in place provides equivalent protection to that provided by
Our Travel Insurance.
10. PERSONAL PROPERTY
10.1 You and Your Child must take all appropriate measures for the protection
and security of any valuables, baggage or other personal possessions and
comply with any specic requirements in the Travel Rules.
10.2 We accept no liability for loss or damage to valuable, baggage or personal
property unless such loss or damage is proven to be due to Our negligence or
that of Our employees or agents.
10.3 If any personal possessions are missing when Your Child leaves camp
please let the camp manager know about immediately as there may still be
time to nd the missing property before camp closes down at the end of the
season. Expensive and treasured items such as mobile phones, jewellery, CD
players, mp3 players, , i-pods, personal video games, digital cameras, i-phones,
designer clothe shoes/trainers etc should not be brought to camp as they are
unnecessary and inappropriate on an adventure holiday. Items such as these
may only be partially covered under the Travel Insurance, subject to an excess
and not covered as new for old.
10.4 We are unable to accept responsibility for mobile phones should they
be lost or damaged at Camp. We have clear rules on use of mobile phones at
Camp, notably that they may not be used during the activities, meal times or
after children have retired for the night.
11. FORCE MAJEURE
We shall not be liable for any delay in performing or failure to perform any
obligation (including actioning any alteration or cancellation) due to any cause
beyond Our reasonable control including strikes, lock-outs, labour disputes,
shortages of personnel, act of God, war, riot, civil commotion, terrorism,
malicious damage, threats to safety, compliance with any law or governmental
order, rule, regulation or direction, accident, environmental contamination,
pandemic outbreak of disease, breakdown of plant or machinery, re, ood,
storm, diculty or increased expense in obtaining workmen, materials, goods
or raw materials in connection with the performance of this Agreement.
12. PHOTOGRAPHY, MARKETING & THE INTERNET
12.1 To ensure that our marketing materials give an accurate and honest
impression of our camps We use images of children attending previous camps
in our marketing. If You do not wish images of Your Child to appear in our
future marketing materials please inform us of this in writing prior to the
Arrival Date so that We can ensure that Your Child is not included within any
photographs which may later be used for marketing purposes.
12.2 Children will have access to the internet whilst at camp. Please inform
Us in writing if You do not wish for Your Child to be able to use the internet.
Equally if your child is permitted internet access but not access to social
networks, please advise accordingly.
12.3 Inappropriate use of or sharing of images or videos taken at camp is not
permitted and may result in your child being excluded from camp.
13. DATA PROTECTION
Personal information requested during the booking process is held on
computer and used by Us in connection with the Booking. Where necessary
We share personal information with our employees, agents, sub-contractors,
franchisees and other third parties for the purpose of fullling our obligations
under the Contract. We take full responsibility for ensuring that proper
security measures are in place to protect personal information. Please note the
provisions of clause 12 in relation to the use of photographs.
14. GENERAL
14.1 Te headings in the Conditions are for convenience only and shall not
aect their interpretation.
14.2 We may perform any of Our obligations or exercise any of Our rights
hereunder by Ourselves or through Our employees agents franchisees
sub- contractors or aliates.
14.3 No waiver by Us of any breach of the Contract by You shall be considered
as a waiver of any subsequent breach of the same or other provision.
14.4 No failure by Us to exercise any power given to Us or to insist upon strict
compliance by You with any obligation hereunder and no custom or practice
of the parties at variance with these Conditions shall constitute any waiver of
any of Our rights under the Contract.
14.5 No person who is not a party to this Contract has any rights under the
Contracts (Rights of Tird Parties) Act 1999 to enforce any of these Conditions
but this does not aect any right or remedy of a third party which exists or is
available apart from under that Act.
14.6 If any provision of these Conditions is held by any competent authority
to be invalid or unenforceable in whole or in part that provisions shall apply
with the minimum variation necessary to ensure enforceability and the
validity of the other provisions of these Conditions and the remainder of the
provisions in question shall not be aected thereby.
14.7 Te Contract shall be governed by the laws of England and subject to the
jurisdiction of the English courts.
February 2014
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Call us now on +44 (0)1603 309 307 or visit
kingswood.co.uk / campbeaumont.com
Kingswood House | Alkmaar Way | Norwich | NR6 6BF | UK
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