Professional Documents
Culture Documents
Great Workplaces
Great Workplaces
Rajeshkmr7@gmail.com
Simple Attributes that form
Prayer
Forty Years, Ten Thousand Four Hundred Days, Eighty Three Thousand Three Hundred Hours… I will
spend so much of my lifetime for no other activity in this life. Neither my parents, nor my spouse or
Children will boast of such a share of my time. I live a major part of my life in my work place.
The Background
The generally agreed upon definition of Organizational culture is “the way things
get done in an organization.” Apart from the three employers I have worked with,
I have spent hundreds of hours listening to my peers and colleagues talk about
their workplaces. I now live with a universal appreciation of the Dilbert
principles. I know now that the pimples of small workplaces are acnes of larger
ones. Most of the time, it’s the same shit that you have to live with, in varying
degrees.
There remains much more to be written in this area, however, let me leave you
with this thought…. A cursory look behind the evidently visible doors and windows
of an establishment may give you inkling about things to come. Cleanliness in
places beyond and behind line of sight is a key indicator.
Happy Read…
Executive Summary
Great workplaces are not necessarily full of great people, where people fail they
have world-class processes. I have listed four areas in which great workplaces
will excel over the rest. These are:
1. Customer
2. Culture
3. People
4. Process
For obvious reasons, I have placed Customer first. Organizations exist to cater
to the needs of its customers, else, why occupy so much space (physical or
virtual)?
Culture is defined as the way things get done in an organization. If sleeping with
your supervisor helps you gets two back-to-back promotions, well, you will end up
sleeping with a lot of people and would have discovered an alternate profession
too. And when you become the super boss, you will breed a whole generation of
whores and gigs in your organization. Wonder what will happen to those who
believe that they need to just work hard to become somebody in your
organization!
People Populate. They fill the checkerboards of an organization and each other’s
lives. They are the cause and the effect of all our winnings and losses. In the
movie Matrix, Morpheus told Neo: “The Matrix is a system, Neo. That system is
our enemy. But when you're inside, you look around. What do you see?
Businessmen, teachers, lawyers, carpenters. The very minds of the people we are
trying to save. But until we do, these people are still a part of that system, and
that makes them our enemy. You have to understand; most of these people are
not ready to be unplugged. And many of them are so inert, so hopelessly
dependent on the system that they will fight to protect it.
A workplace is like the Matrix; its culture is the programming. People, its energy
cells!
Process is the heart that pumps blood through the sinews of an organization.
Where processes fail, the organization gets a seizure.
CCuussttoom
meerr
11.. Healthy mix between what customer wants and new initiatives
•• Do not sell a Mercedes where a Fire-Tender is required! A great
workplace is connected to what customer wants. Too many start ups
have burnt up like meteors, they were busy pushing their agenda to
customers. Customers have their bums on fire just like anybody
else, instead of a fire-tender; you can’t sell them a Mercedes.
22.. Keeps Things Simple
•• Too much of anything is actually just that… too much! And one thing
that is always too much in Information. Do not make it your
management mantra to zap customers with too many complicated
process diagrams and GUI charts; this will always lead to misery. In
a great workplace, Customers are woed and wowed in the language
they understand.
33.. Markets oneself vigorously
•• I speak to my friends and colleagues in the great consulting firms
of the world. Most of the time, it’s the same shit that they have to
deal with, red tapes and stupid supervisors. But, they would not
exchange their place with a lesser mortal. Reason, Their
organization is all over the TVs and newspapers. Some have Tiger
Woods hitting tsunami bells for them while others claim loudly that
they are increasing the commonsense quotient for the planet. It
does not matter whether my friends believe these greatness
stories or not, they are still proud by association!
44.. World Class Sales Team
•• In the height of recent recession, millions of IT geeks were and
still continue to be on the bench. Indian IT firms have come up
with a novel term to reduce salaries by half and benefits by three
quarters, they call it the “virtual pool.” In this pool you are like a
buffalo (Indians would know a buffalo when they see one!). All you
have to do is wallow in virtual-ity until the company finds a project
to make you billable! Even when three quarters of young IT
workforce lives under this dread of virtual living, there are
companies that are aggressively hiring! They hired through out the
recession and continue to hire today as if there is no tomorrow!
How do they do it? They have world a class Sales Team.
CCuullttuurree