Outsourcing

NASSCOM research pinpoint the subsequent aspects as the main reasons powering India's
accomplishment in this sector (Resource: http://www.nasscom.org): Thorough information
about Myaa can be read at main website.

Organizations that have attained ISO 9000 certification are migrating to the ISO 9000:2000
specifications and companies on the CMM framework are realigning themselves to the CMMI
product. Aside from investing in upgrading their CRM and ERP initiatives, numerous Indian
ITES businesses are beginning to admit the COPC certifications for good quality and are
doing work in direction of obtaining COPC licences.

In spite of getting a fledgling in the world-wide ITES/BPO industry, the Indian ITES market
recorded a progress fee in excessive of fifty% in 2002-03. Market experts contemplate this a
good indication of the moments to appear and a look at the position and the profits and
headcount data show the likely of the sector.The worldwide ITES/BPO market was valued at
around US$ 773 billion throughout 2002 and in accordance to estimates by the International
Information Corporation globally, it is envisioned to grow at a Compounded Once-a-year
Expansion Charge (CAGR) of 9% for the duration of the time period 2002-2006. NASSCOM
lists the major indicators of the higher development possible of the ITES/BPO market in India
as the pursuing (Resource http://www.nasscom.org)

oDuring 2003-04, the ITES-BPO segment is approximated to have attained a fifty four per
cent growth in revenues as in contrast to the previous year.

oITES exports accounted for US$ three.six billion in revenues, up from US$ two.5 billion in
2002-03.

oThe ITES-BPO segment also proved to be a major opportunity for job seekers, generating
work for all around 74,four hundred further staff in India during 2003-04.

oThe number of Indians doing work for this sector jumped to 245,500 by March, 2004.

oBy the year 2008, the section is anticipated to employ in excess of 1.1 million Indians,
according to research performed by NASSCOM and leading business Intelligence Firm,
McKinsey &amp Co. Industry research displays that in conditions of job generation, the ITES-
BPO industry is increasing at in excess of 50 percent.
Surveys of the Indian ITES/BPO industry in 2004 envisioned it to adhere to the developments
provided below:

Client treatment: Client treatment and assist services will proceed to guide in conditions of
revenue technology, with a turnover of close to US$ 1200 million in 2003-04., up from very
last year's turnover of US$810 million.

Finance: With the financial providers phase transferring into price added domains like
insurance coverage statements processing, monetary management services and equity
research, this phase is expected to clock the highest development, with estimates of US$820
million in income in 2003-04, up from US$510 million in 2002-03.

HR solutions: HR solutions are also envisioned to grow and revenues are envisioned to
contact US$70 million throughout 2003-04, thereby offering latent opportunities to the
industry's dominant players.

Payment providers: This phase has also been identified as a higher growth spot inside the
sector, and is envisioned to produce revenues of around US$430 million for 2003-04, up from
US$210 million in 2002-03.