Celia Lam

60 Brian Harrison Way APT# 3203 M1P5J5 Toronto, ON 647-408-3203 celia.lam@ryerson.ca

Objective

Seeking employment in the business management to build my strengths and extensive experiences.

Technical Proficiency

Applications: Microsoft Office Suite, MS Project, Visio, SharePoint, SQL Server
Programming Languages: Java, Python
Platforms: Windows XP+, Mac, Linux

Education

B.Comm: Business Technology Management (Co-op Program)
Ryerson University, Toronto, Ontario September 2011 April 2016(Expected)

Work Experiences

Jr. Technical Analyst
TD Bank Financial Group, Toronto, Ontario May 2014 Present
Collected and analyzed data from various sources to arrange reports
Managed to evaluate new data quickly and processed the intake forms onto an application
Communicated effectively with clients to address SharePoint issues and access request to
different data repository
Engaged with employees regarding intake requests on conference calls to ensure all business
requirements are met
Demonstrated technical skill knowledge to engage with clients to resolve technical issues on
SharePoint

Project Analyst
Hospital for Sick Children (SickKids), Toronto, Ontario September 2013 December 2013
Assigned to the Ambulatory project to transition the patients information from paper to
electronic system in the outpatient area at the hospital
Performed unit, functional and performance testing for the Ambulatory project and for a
major upgrade project for the hospitals main clinical information system
Arranged meetings with clinicians to gather requirements on clinical notes
Created clinic future workflows on Microsoft Visio to present to clinicians for the Ambulatory
project
Prepared agendas, created meetings and took minute meetings for designated meetings
Contributed onto creating clinical notes on the hospitals main clinical information system for
future clinicians

Computer Skill Lab Facilitator
George Brown College, Toronto, Ontario April 2013 August 2013
Tutored students on computer application skills and resulted achieve to obtain 80 and higher in
the course
Contributed to on rebuilding the school`s course portal, Blackboard, with over 30000 courses
Presented and explained the computer skill course classes of over 30 students
Instructed and proctored students during the period they write their test/exam
Reported and filed accidents and software issues

Affiliation

Director of Academic Affairs
I.T. Management Student Association (ITMSA), Toronto, Ontario May 2013 May 2014
Coordinated and organized the Junior IT case competition to nine teams in Business
Technology Management 1
st
and 2
nd
year participants
Directed and worked closely with the ITMSA team members to push the event to run
smoothly
Planned, organized and executed all the logistics for the Academic ITMSA events
Contributed and supported majority of ITMSA events to ensure each events went well