Airline questionnaire

Including today's trip, how many total air round trips have you made in
the last 12 months for the main purposes indicated below?

1-2 3-5 6-10 11-
20
21-
40
41-
60
60+
Main purpose was
business
Main purpose was
pleasure/personal




Please rate the services you received from the reservation agent when
making your travel arrangements for this flight.

Don't
Know/Don't
Recall
Among
the
Worst
Not
as
good
as
Most
About
the
same
as
Most
Better
than
Most
Among
the
Best
Speed in getting through
to Agent
Helpfulness of Agent

Courtesy of Reservation
Agent
Accuracy of flight
informati on
Accuracy of fare
informati on




Please tell us how important each of the following was in making your
decision to choose (Airline) for today's flight.

Not at all
Important
Somewhat
Important
Very Important
(Airline's) departure and/or
arri val time was more
convenient

(Airline's) flight had fewer
stops or better connections
(Airline's) ai r fare was
better

(Airline's) frequent flyer
program
(Airline's) inflight services
are better (meals, movi es,
flight attendants, etc.)

(Airline's) ground services
are better (ticketing,
baggage handli ng, check-
in, etc.)

Personal preference for
(Airline)
(Airline) was the only airli ne
with seats availabl e
Travel agent/Company
travel department
recommendation of (Ai rline)

Aircraft preference




Please answer Yes, No or Not Sure to the following statements about the
air fare (price of ticket) for the trip you are taking today:

Yes No Not Sure
I was pl anni ng this trip to
this destination at this
timeregardless of the fare

I was pl anni ng this trip on
another ai rline, but
switched to (Airli ne)
because of the fare

I was pl anni ng this trip with
no particular airline in mind
and selected (Airline)
because of the fare

I was pl anni ng a tri p to
another destination, but
switched to this destination
because of the fare

I was pl anni ng this trip at a
later or earlier time, but
changed my plans to go
now because of the fare

I was pl anni ng to dri ve or
take the bus/train to this
destination, but decided to
fly because of the fare

I was not planning to take
this trip at all, but decided
to go because of the fare







What is your main purpose in taking this trip? (Please check only one
answer.)

Business


Pleasure/Personal





For each of these areas that you used at the airport today, please
indicate how long you waited in line, and whether that wait was
acceptable or not.

Didn't
Use
No
Wait
0-5
min.
6-
10
min.
11-
20
min.
20+
min.
Acceptable
Wait?
Yes


No
Other

Aircraft boarding

Boarding gate
counter
Security check point

Express
baggage/seat check-
in counter

Ticket counter

Curbside baggage
check





Which of the following phrases best describe the exact nature of this
trip? (Fill in all that apply)

Internal company business (visit regional office, plant or attend a company
meeting)


External company business (sales call, visit customer or vendor)


Official government/military business


Attend industry meeting/trade show


Attend a conventi on


Accompany family member on business/conventi on


Other business (not described above)



Incenti ve travel (company-pai d pleasure trip)


Visit friends/relati ves


Visit resort


Cruise


My trip will (did) include plans to sightsee


My trip will (did) include plans to ski


My trip will (did) include plans to golf/pl ay tennis


Personal affairs (moving; to/from school)


Personal emergency (illness, etc.)


Vacation or other personal reason

Internal Data Structure Error





Among
the Best
Better
than
Most
About
the
same as
Most
Not as
good as
Most
Among
the
Worst
Overall, how courteous
and helpful were
(Airline's)personnel at the
airport you just departed?







Did you yourself call to make the arrangements for this flight?

Yes


No






If you were particularly dissatisfied with any of (Airline's) procedures at
the airport you just departed, please indicate which area(s).

Curbside baggage check-in


(Airline) ticket counter


Express baggage/Seat check-in counter


Security checkpoint



Red Carpet Room


Boarding gate check-in counter


Aircraft boarding


Other





If you were particulary dissatisfied with any of (Airline's) personnel at
the airport you just departed, please indicate which personnel.

Sky Cap


Ticket counter agent


Express baggage agent


Security checkpoint personnel


Red Carpet Room receptionist


Boarding gate agent (s)


Flight attendant (duri ng boarding)


Other






What is your occupation?

Executive/Manager


Government/Military


Teacher/Professor


Professional/ Technical


Salesman/Buyer


Craftsman/Laborer


Religi ous/Cl ergy


Farmer


Secretary/Cl erk/Office worker


Airline employee/Travel agent


Homemaker


Student



Self-Employed


Retired


Unemployed


Other





Are you:

Male


Female






Are you:

Marri ed


Single


Widowed


Di vorced






What age group are you in?

12 - 17


18 - 21


22 - 29


30 - 39


40 - 49


50 - 59


60 - 64


65 & over






Where do you live?


USA


Canada


Mexico


Europe


Orient


South America


Other





If USA, what is your ZIP Code?