1.

Inquiry Letter
Dear Mr. Miller:
As a recent college graduate entering the business world, I am interested in building an
investment portfolio. Please send the information that answers the following questions
about your investment program.
. !hat would be the required minimum initial investment"
#. Do you offer the following investments: stoc$s, bonds, mutual funds, or utility
funds.
%. !hich bond &discount or premium' is better to invest.
(our answers to the above questions by )une , #**+, would be appreciated. (ou may
send the information to me at the above address.
,incerely,
2. Request Approval for Order (Routine Response Message)
Dear Ms. ,haw:
-he tic$ets and travel bag you requested in your .rder /o. **** have been mailed
from our ,an 0rancisco office and should reach you by April , #**+.
0or your interest we are enclosing our new catalog featuring our special cruises. 0or
additional information, please visit our !eb site at http:11www.traveltours.com.

!e sincerely appreciate your business, and loo$ forward to wor$ing with you again in
the near future.
,incerely,
3. Adjustent Letter
Dear Mr. 2iu:
-he travel bag you purchased on April , #**+ for 3#4 will be replaced. -he replacement
travel bag will reach you by )une , #**+. 0ast delivery of the order is our way of
proving to you that we value your business.
5ecause your business is important to us, we have carefully e6amined the handling of
your order. It was determined that the travel bag was damaged during pac$aging. .ur
manager of pac$aging has assured me that this will not happen again.
Mr. 2i, our travel accessories are becoming very popular with our travel clients. (ou may
wish to e6amine our new brochure describing our new line of travel products. If you
place an order by )uly , #**+, we will give you a *7 discount.
If you have any questions, please feel free to e+mail us at traveltours8adventure.com or
telephone us at 999.:::.#%;;.
,incerely,
!. "aple #$an% you Letter for On&'apus Intervie(
.ctober #, #**%
<ic$y Arneson, =sq.
Morris, Morris, > )ames
#4** ?entury 5lvd. =ast, ,uite #**
2os Angeles, ?A 4**@A
Dear Ms. Arneson:
-han$ you for the opportunity to interview with your firm during the .n+?ampus
Interview Program at /orth ,outh Bniversity. I enCoyed meeting you and discussing your
firmDs business and entertainment practices. I plan on registering for the =arth ?lub event
you mentioned.
-han$ you again for your consideration, and I loo$ forward to hearing from you.
,incerely,
Mary ). ,mith
). "aple a*%no(ledgeent letter and a**eptan*e of order
,B5)=?-: .rder Ac$nowledgement 2etter
?ompany /ame
Address
Date
Dear Mr1Ms &name':
!e would li$e to ta$e this opportunity to than$ you for your recent order, placed on
&date', order number &%;9:A%**Ei4%;*'.
(our order is being processed and will be shipped out to you within the ne6t &;9' hours.
(ou will receive a second confirmation letter updating you on your itemDs status during
transit.
!e aim to continuously provide a fast and efficient service, should you not be satisfied
with something, please do not hesitate to contact our customer service support center on
telephone number &**#*% +*;9:;%4%:' quoting your order number in full and one of our
representatives will do their best to assist you.
Please be sure to $eep this letter and information safe for all future communications with
us.
-han$ you.
Fegards,
,enderDs /ame
+. Refusal Letter
GDateH
,rivate and *onfidential
GInsert employeeDs full nameH
GInsert employeeDs residential addressH
Dear Ginsert nameH
Refusal of e-tension of parental leave
In accordance with the requirements outlined under the Fair Work Act 2009, I am writing
to advise that your application for an e6tension of parental leave cannot be
accommodated at this time due to business reasons. ,pecifically, Ginsert reasons for
refusalI note they can only relate to reasonable business groundsH.
Optional. Delete the following sentence if it doesnt apply.
As an alternative, we may be able to negotiate fle6ible wor$ing arrangements that assist
you and the business to manage this situation.
Please contact me on Ginsert phone numberH to discuss this further.
(ours sincerely,
GInsert nameH
GInsert positionH
.. Refusal Letter
FeaderDs name
President of !riterJs Association
#, ,t. Par$Js ,treet
/ew (or$
Dear Ms.1Mr,
I am really honored to receive an invitation to become a member of your prestigious
Association. I am greatly than$ful to you and the other members of the Association to
give me such an honorable offer.
I understand that being part of your Association would require me to put in my quality
time and effort which I am quite willing to. Kowever, I am already committed to various
proCects for more than a year and hence, I will not be able to do Custice as a member of
the Association. I respectfully request you to loo$ for another person who is worthy to be
a member of your Association.
5est !ishes for the 0uture.
,incerely,
(our name