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Commissioned by Rossendale Borough Council

A collaborative working partnership comprising Blackburn with Darwen
Borough Council; Burnley Borough Council; Hyndburn Borough Council;
Pendle Borough Council; Ribble Valley Borough Council and Rossendale
Borough Council


INVITATION TO TENDER FOR
PENNINE LANCASHIRE SINGLE
HOMELESSNESS PROJECT

INSTRUCTIONS AND DETAILS OF CONTRACT

May 2014

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SUMMARY INSTRUCTIONS AND DETAILS OF BRIEF
ITT DETAILS
Contract Description: Accommodation Project for Single People
Quantity: Covering the six Local Authorities districts of
Rossendale, Blackburn with Darwen; Burnley;
Hyndburn; Pendle and Ribble Valley
Period of Contract: Up to 24 months
Procuring Officer:
Any queries must be addressed to:-
CATHY LORD
Strategic Housing and Partnerships Manager,
Rossendale Borough Council, The Business Centre,
Futures Park, Bacup, Lancashire, OL13 0BB.
Tel: 01706 252406
Email: cathylord@rossendalebc.gov.uk
Before the 20
th
June 2014
Submission instructions: 7 No. unbound copy and 1 No. electronic/CD-ROM or
other portable electronic media compatible with
Microsoft Office or Acrobat/PDF.
Tenders to be sent to:
Committee and Member Services Manager,
Rossendale Borough Council,
The Business Centre,
Futures Park,
Bacup,
Lancashire,
OL13 0BB
POSTAL ONLY Tenderers must not return a Tender
via e-mail.
Date/time for Tender return: 12 noon Friday 27
th
June 2014
Packaging: Tenders must be marked Tender- Strictly
Confidential - Pennine Lancashire Single
Homelessness Project - to be opened by addressee
only and the packaging must not bear any sign or
reference which might indicate the identity of the
Tenderer and display the appended label.


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Procurement Timetable
The Council intends to award the Contract on behalf of the Partnership.
The Council proposes the following indicative timetable for the award of the Contract:

Stage Date(s)/Time
Issue of Invitation to Tender Tuesday 27
th
May 2014
Last date for ITT clarification
Friday 20
th
June 2014
Submission of Tenders
12 noon Friday 27
th
June 2014
Evaluation of Tenders
Thursday 3
rd
July 2014
Tenderer interviews/clarification
meetings
Tuesday 8
th
July 2014
Notification of result of evaluation
Friday 11
th
July 2014
Standstill period
10 days (calendar days)
Expected date of award of Contract(s)
21
st
July 2014
Contract commencement
22
nd
July 2014

The Council, on behalf of the Partnership, reserves the right to change the above timetable
at its discretion and Tenderers will be notified accordingly where there is a change in the
timetable. Due to the urgency of this requirement, Tenderers are requested to bear this
information in mind and allocate the appropriate resource to meet this timetable.


CHECKLIST FOR TENDERERS

Failure to provide all of the items in the checklist may cause your Tender to be non-
compliant and not considered.

No Item Included in Tender?
1.
All information requested in Section 5

2.
Form of Tender
3.
Pricing Schedule
4.
Certificate of non-canvassing and non-collusion

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CONTENTS

1 BACKGROUND .............................................................................................. 6
2 TENDER SUBMISSION REQUIREMENTS .................................................... 6
3 CONTRACT DOCUMENTS ............................................................................ 7
4 TENDER EVALUATION AND AWARD CRITERIA ......................................... 7
5 INFORMATION REQUIRED ........................................................................... 9
6 CLARIFICATION MEETINGS, SITE VISITS AND INTERVIEWSERROR! BOOKMARK NOT DEFINED.
7 FREEDOM OF INFORMATION ACT AND ENVIRONMENTAL
INFORMATION REGULATIONS STATEMENTERROR! BOOKMARK NOT DEFINED.

SCHEDULES

1 SPECIFICATION
2 PART 1 - CONTRACT PARTICULARS
PART 2 - STANDARD TERMS AND CONDITIONS
3 FORM OF TENDER
4 CERTIFICATE OF NON-COLLUSION AND NON-CANVASSING
5 INTENTION TO TENDER FORM
































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IMPORTANT NOTICE

This Invitation to Tender (ITT) is issued to those shortlisted to tender (Tenderers) to
Rossendale Borough Council (the Council) acting on behalf of Blackburn with Darwen
Borough Council; Burnley Borough Council; Hyndburn Borough Council; Pendle Borough
Council; Ribble Valley Borough Council and Rossendale Borough Council (the
Partnership) to undertake a Pennine Lancashire Single Homelessness Project (the
Contract), their professional advisers and other parties essential to preparing a tender for
this Contract (the Tender) and for no other purpose.

The contents of this ITT and of any other documentation sent in respect of this tender
process are provided on the basis that they remain the property of the Council and must be
treated as confidential. If you are unable or unwilling to comply with this requirement you
are required to destroy this ITT and all associated documents immediately and not to retain
any electronic or paper copies.

No Tenderer will undertake any publicity activities with any part of the media in relation to
the Contract or this ITT process without the prior written agreement of the Council, including
agreement on the format and content of any publicity.

This ITT is made available in good faith. No warranty is given as to the accuracy or
completeness of the information contained in it and any liability or any inaccuracy or
incompleteness is therefore expressly disclaimed by the Council and its advisers.
The Council reserves the right to cancel the tender process at any point. The Council is not
liable for any costs resulting from any cancellation of this tender process nor for any other
costs incurred by those tendering for this Contract.

You are deemed to understand fully the processes that the Council is required to follow
under relevant European and UK legislation, particularly in relation to The Public Contracts
Regulations 2006.















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1. BACKGROUND

1.1 Further details of the Partnerships needs under the Contract and other relevant
information are provided in the Specification at Schedule 1.

1.2 If you have any questions or require any clarifications, please contact the Procuring
Officer Cathy Lord, Strategic Housing and Partnerships Manager, Rosendale
Borough Council, The Business Centre, Futures Park, Bacup, OL13 OBB. Tel.
01706 252406 Email cathylord@rosendalebc.gov.uk.

1.3 Other than the person identified above, no other Council employee or member of the
Council or the Partnership has the authority to give any information or make any
representation (express or implied) in relation to this ITT or any other matter relating
to this Contract.

1.4 Please note that the Councils responses to any queries or clarification requests
may, at the Councils discretion, be circulated to all Tenderers.

1.5 The Council reserves the right to issue supplementary documentation at any time
during the tendering process to clarify any issue or amend any aspect of the ITT. All
such further documentation that may be issued shall be deemed to form part of the
ITT and shall supplement and/or supersede any part of the ITT and shall supplement
and/or supersede any part of the ITT to the extent indicated.

1.6 Tenderers must obtain for themselves at their own expense all information necessary
for the preparation of their Tenders.

1.7 Under the Contract the Council will require compliance with its policies and polices of
the Partnership authorities. Tenderers are advised to satisfy themselves that they
understand all of the requirements of the Contract before submitting their Tender.

1.8 The Tender must be received in accordance with the relevant instructions no later
than the time and date indicated.


2. TENDER SUBMISSION REQUIREMENTS

2.1 Tenders must be submitted for the whole of the required Service. Tenders for only
part of the Service will be rejected.

2.2 Tenders must be written in the English language.

2.3 Tenders must provide responses referring back to the numbering format as set out in
Section 5 of this ITT.

2.4 Only one Tender is permitted from each Tenderer. In the event that more than one is
submitted by a Tenderer, the one with the latest time of submission will be evaluated
and the other(s) disregarded.

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2.5 The Tender (including price) should remain valid for a minimum period of 90 days.

2.6 The Tender must not be qualified in any way.

2.7 Any signatures must be made by a person who is authorised to commit the Tenderer
to the Contract.

2.8 Your full registered business/name and main office address must also be provided
on all documents.


3. CONTRACT DOCUMENTS

3.1 Any resulting Contract will consist of the Contract Particulars (to be completed), the
Standard Terms and Conditions, the Special Terms and Conditions (all as set out in
Schedule 2) and the successful Tender. The Contract will be subject to English law
and the exclusive jurisdiction of the English Courts.

3.2 The Partnership and procuring Council is bound by procurement rules and cannot
enter into any negotiations on the Tender or Contract.

3.3 Any contract award will be conditional on the Contract being approved in accordance
with the Councils internal procedures and the Council being generally able to
proceed and will allow the statutory standstill period of a minimum of 10 calendar
days to elapse before sending confirmation of contract award to the successful
Tenderer.

4. TENDER EVALUATION AND AWARD CRITERIA

4.1 The Council does not undertake to accept the lowest or any Tender and reserves
the right to accept the whole or any part of the Tender submitted.

4.2 Each Tender will be checked initially for compliance with all requirements of the ITT.

4.3 Tenders will be evaluated against the award criteria set out below.

4.4 During the evaluation period, the Council reserves the right to seek clarification in
writing or by means of a clarification meeting from any or all of the Tenderers, to
assist it in its consideration of their Tenders.

4.5 The Council may decide to interview Tenderers or hold clarification meetings to
assist its tendering process, and the Tenderers will be notified in due course.

4.6 The Council would be open to submissions from a consortium of providers and/or
sub contracting arrangements.

4.7 Tenders will be evaluated to determine the most economically advantageous
Tender taking into consideration the following award criteria as detailed below:


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The criteria and weighting for the selection of the Single Homelessness Project is as
follows:

Criteria Range Weighting Total
Achievable
Costed and realistic proposals for a
long term self-sustaining project to meet
all three elements of the Project and the
particular criteria specified. Preference
will be given to a not for profit or charitable
organisation (including registered housing
providers), and also for plans to source
properties from all sectors.
0 - 5 8 40
Demonstrable experience of working
with vulnerable clients, and managing
varied and complex support needs, to
achieve positive accommodation,
education, employment and training
outcomes.
0 - 5 5 25
Quality Management: evidence of
appropriate capacity, structure and
governance, including appropriate policies
and procedures to deliver the required
long term service.
0 - 5 3 15
Demonstrable experience of sourcing
suitable and sustainable accommodation
for the client group from across all sectors,
including knowledge of how the Single
Homelessness Project could work in
conjunction with, and support the Empty
Homes Programme in each of the Partner
areas.
0 - 5 2 10
Demonstrable knowledge of the housing
market in each of the Partner areas with
detailed and realistic proposals to develop
the Single Homelessness Project in each
area based on that knowledge.
0-5 1 5
Performance: a proven track record and
ability to deliver projects.
0 - 5 1 5

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The submissions will be evaluated against the following scoring matrix

0 1 2 3 4 5
No evidence
of knowledge,
experience or
track record/
capacity
Limited
experience /
poor
response
/limited
capcity
Minimal
capacity
and
experience/
fair
response
Demonstrate
s adequate
capacity and
experience/
satisfactory
response
Good track
record,
experience
and sufficient
capacity/good
response
Excellent
experience,
track record
and
capacity to
meet or
exceed
requirement
s/excellent
response

5. INFORMATION REQUIRED

5.1 Tender information

The following information (in addition to the requirements included in Schedule 1
Specification) is required in the tender return to enable the Council to evaluate the
tender in accordance with Section 4.7 above.


1. Full details are required of the delivery model to deliver the contract.

Demonstration of your proposed approach to the delivery of all three elements of
the Project, and working together with the Pennine Lancashire Partnership.
A method statement to support this.
Details of how you plan to make the Project financially self-sustaining and also to
retain the ethos of the Project beyond the contract period, to include full details of
costings and governance.
Details of the constitution of the Tendering body .i.e. registered charity/housing
provider and of any consortium or sub-contracting arrangements.
Details of how you intend to source properties of the required standard, from
across all housing sectors, private rented, social housing and the Pennine
Lancashire Empty Property Scheme.
Development plan across all 6 local authority areas over the 2 year contract period.
Details of any other projects you intend to work with, or subcontractors that you
propose to use.
Details of any enhancements which it is believed will add value to the Project.
The costs (if any) of providing each of these enhancements and ideas should be
clearly and separately identified by the Tenderers in their Pricing Schedule.
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2. Assessment and Support Measures

Details of how you would approach personalised support for clients assessing
the need for, and provision of personalised support.
Demonstrable experience working with this client group , and of sourcing suitable
and sustainable accommodation for the client group.
Proposals to achieve positive accommodation, education, employment and training
outcomes for this client group.
Proposals to support landlords.
Details of proposed staffing structure for case work management.



3. Knowledge and previous experience, specifically:

Previous experience of sourcing suitable and sustainable accommodation for the
client group from all sectors (private rented, social etc.).
An understanding of how the Single Homelessness Project could work in
conjunction with, and support the Empty Homes Programme in each of the Partner
areas.
Demonstrable details of previous track record in successfully delivering projects;
contact details to be provided.
Demonstrable knowledge of the housing market in each of the Partner areas with
detailed and realistic proposals to develop the Single Homelessness Project in
each area based on that knowledge.



4. Details of the way in which you propose to manage performance of the
contract

Evidence of structure, governance and capacity in Pennine Lancashire to deliver the
required long term service retaining the ethos of the project.
Details of performance management to include the requirements outlined in
Appendix 1 to the ITT.
Details of appropriate policies and procedures to deliver the required long term
service, including staff recruitment, training and management.
Details of whether, and how, the Tenderer would propose to subcontract, or work
with existing service providers.
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5.2 The Council will consider the Tenderers submission of their Method Statements
detailing how they would approach the Project and set up the necessary mechanism
to ensure the delivery of the contract, for the purpose of the above evaluation.

5.3 In addition to these factors the Council must take into account risk assessment,
environmental considerations and any Statement of Non-compliance.

6. Pricing

6.1 Tenderers must complete the Pricing Schedule set out in Schedule 1 to provide all of
the obligations under the Contract.

6.2 All prices shall be stated in pounds sterling and exclusive of VAT.

6.3 Tenderers must also indicate all other costs that will be associated with the contract
e.g. rates, expenses etc. No claim for additional payment will be considered for items
that have not been specified.

6.4 Costs for each of the three elements of the contract should be separately identified.


7. Corporate Requirements

The Partnership councils have a statutory requirement to ensure compliance with a
number of corporate considerations when providing their services. The Partnership
councils are delivering its services when a contractor is delivering services on behalf
of the Partnership councils. It is therefore incumbent upon the Partnership councils
to ensure that these statutory requirements are carried out by any contractor that is
working for the Partnership councils. Consequently, the Partnership is looking for a
commitment within Tenders to assisting the Partnership councils in following their
duties. The Partnership does not consider that these requirements will be onerous
and so pricing should not be affected in complying with any of these obligations but if
a Tenderer believes there is a pricing impact, the impact of complying with these
obligations should be clearly identified in their Pricing Schedule.

8. Equality and Diversity

8.1 The Partnership councils are committed to:
Providing services in a way that promotes equality of opportunity at every possibility
It is expected that the successful Tenderer will be equally committed to equality and
diversity in its employment practices and service provision, and will ensure
compliance with all anti-discrimination legislation.

8.2 Expectation of the Tenderer:
Tenderers should note that the successful Tenderer will be asked to contract with the
Council on behalf of the Partnership to ensure that they adhere to these obligations.
The Council will, if appropriate, monitor the successful Tenderers compliance
throughout the Contract Period.


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8.3 Compliance with Equality Legislation:
The Partnership requires service providers to demonstrate that they comply with
equality in employment legislation. The levels of compliance become more
demanding depending on the number of employees employed by the organisation.
Organisations employing less than 5 employees face minimum requirements, whilst
organisations employing 50 or more employees need to meet more comprehensive
criteria. During the Contract Period the Partnership may work with contractors, who
at present do not fully comply, to help them put in place policies and practices to do
so.
LEVEL 1 (LESS THAN 5 EMPLOYEES)
Organisations with fewer than 5 directly employed persons will be expected to meet
the appropriate level of compliance for the delivery of the Contract. Should
recruitment increase the size of the organisation to 5 or more employees the
organisation will be expected to meet the appropriate level of compliance.

LEVEL 2 (5 TO 49 EMPLOYEES)
All organisations with between 5 and 49 employees must achieve criteria 1 4 listed
below.

1. All organisations must have an equality policy in respect of race, gender,
disability, age, sexual orientation and religion/belief that covers at least:
(a) Recruitment, selection, training, promotion, discipline, grievance and
dismissal.
(b) Discrimination, harassment, and victimisation, making it clear that these
are disciplinary offences within the firm.
(c) Identification of the senior position with responsibility for the policy and
its effective implementation.
(d) How you communicate the policy to your employees.

2. Effective implementation of the policy in the organisations recruitment
practices, to include open recruitment methods such as the use of job centres,
careers service or press advertisements.
3. The policy should either be reviewed to reflect changes in legislation or within
a three-year period whichever occurs first.
4. To monitor the gender, disability and ethnicity of job applicants. We would
also encourage organisations to monitor in respect of age, sexual orientation
and religion/belief.

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LEVEL 3 (50 OR MORE EMPLOYEES)
All organisations with 50 or more employees must achieve criteria 1-4 in level 2 and
the additional criteria 5-10 listed below:
5. Provide written instructions to managers and supervisors on equality in
recruitment, selection, training, promotion, discipline, grievance and dismissal
of employees.
6. Provide equality training for managers and any employees responsible for
recruitment and selection.
7. In addition to criterion 4 (Level 2) carry out monitoring on the number of
employees from different gender, disability and ethnic groups by grade when:
(a) in post.
(b) applying for posts.
taking up training and development opportunities promoted
transferred
disciplined and dismissed
a grievance is raised
leaving employment

8. The Partnership would also encourage organisations to monitor in respect of
age, sexual orientation and religion/belief.
9. If the above monitoring reveals inequalities, organisations will be expected to
take steps to address imbalances.
10. In respect of 7 and 8, annual monitoring and reporting is required regarding
equality issues within the workforce.
Organisations recruitment advertisements and publicity literature should state that
equal opportunities practices are in place.

9. CLARIFICATION MEETINGS, SITE VISITS AND INTERVIEWS

9.1 The Council reserves the right to hold clarification meetings, site visits and/or
interviews as it considers appropriate both before and after Tender submission.

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10. FREEDOM OF INFORMATION ACT AND ENVIRONMENTAL INFORMATION
STATEMENT

10.1 The Partnership and Rossendale Borough Council are subject to The Freedom of
Information Act 2000(Act) and The Environmental Information Regulations 2004
(EIR). As part of the Partnership and Rossendale Borough Councils obligations
under the Act or EIR, it may be required to disclose information concerning the
procurement process or the Contract to anyone who makes a reasonable request.

10.2 If Tenderers consider that any of the information provided in their Tender is
commercially sensitive (meaning it could reasonably cause prejudice to the
organisation if disclosed to a third party) then it should be clearly marked as "Not for
disclosure to third parties together with valid reasons in support of the information
being exempt from disclosure under the Act and the EIR.

10.3 The Partnership and Council will endeavour to consult with Tenderers and have
regard to comments and any objections before it releases any information to a third
party under the Act or the EIR. However the Partnership and Council shall be
entitled to determine in its absolute discretion whether any information is exempt
from the Act and/or the EIR, or is to be disclosed in response to a request of
information. The Partnership and procuring Council must make its decision on
disclosure in accordance with the provisions of the Act or the EIR and can only
withhold information if it is covered by an exemption from disclosure under the Act or
the EIR.

10.4 The Partnership and Rossendale Borough Council will not be held liable for any loss
or prejudice caused by the disclosure of information that:
has not been clearly marked as "Not for disclosure to third parties" with
supporting reasons (referring to the relevant category of exemption under the Act
or EIR where possible); or
does not fall into a category of information that is exempt from disclosure under
the Act or EIR (for example, a trade secret or would be likely to prejudice the
commercial interests of any person); or
in cases where there is no absolute statutory duty to withhold information, then
notwithstanding the previous clauses, in circumstances where it is in the public
interest to disclose any such information.

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ITT SCHEDULE 1

SPECIFICATION FOR A HOUSING SERVICE FOR SINGLE, NON PRIORITY
HOMELESS PEOPLE ACROSS PENNINE LANCASHIRE



1. Introduction

Rossendale Borough Council, on behalf of five other partner authorities, are asking
for Invitations to Tender from suitably qualified and experienced organisations to
establish a high quality self-sustaining accommodation project for single homeless
people across six authorities in Pennine Lancashire.

The project is externally funded for up to 24 months (dependent on the Tenderers
cost model), but Tenderers are expected to explain how they could create a
sustainable model for this project beyond the funding period.

2. Background

In 2012, 20 million funding was made available nationally by the DCLG to be
targeted for services for single homeless people and intended to mitigate the impact
of a series of welfare reform measures, including the extension of the single room
rent to those aged 25 to 35 years of age.

Single homeless people are often more at risk of rough sleeping because in the
majority of cases, they do not meet the legal criteria for statutory duties.

The DCLG selected lead authorities to act as coordinators within specific regions
and the programme is to fund the same measures across Lancashire to be procured
and delivered on a cluster basis.

In the Pennine Lancashire cluster we have determined that the CLG funding will be
used to pump prime a self-sustaining project which will include all three elements
accommodation finding, house share and tenancy training on a longer term basis
beyond the original contract period.

3. Location

This tender is for the Pennine Lancashire cluster which includes the six borough
areas of Rossendale, Pendle, Hyndburn, Blackburn with Darwen, Burnley and Ribble
Valley.

4. Client Group

The tender is for services to customers who are 18 years or over, who are single,
and who are not owed any statutory rehousing duties by the local authority.
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5. Tender Specification

5.1 General Principles

The tender is to establish a self-sustaining accommodation project across the six
boroughs in Pennine Lancashire for single homeless people which will include three
elements:
accommodation service;
house share service; and
tenancy training both pre and during occupation.

It is proposed that the main focus of the project will focus on the provision of
accommodation (approximately 75% of the service provided), with approximately
12.5% of the service focussed on house share and a similar percentage on tenancy
training.

These figures are guidelines and ongoing contract management will enable them to
be adjusted by the Steering Group to meet local needs as necessary.

The Tenderer will be expected to show in their submission how they intend to
make the scheme sustainable.

Whilst we are open to innovative delivery models to meet the requirements of
the tender, we anticipate that the delivery model will be in the form of a social
lettings scheme, or a similar non for profit social enterprise model, in that the
contractor is intended to generate income from this service and to be the
landlord or managing agent of the properties in most (although not necessarily
all) circumstances. A full breakdown of how it is proposed that this will work,
including structure and Governance, will be required from all Tenderers and
details of the evaluation criteria are given in Section 4.

The Tenderer needs to detail all costs for their delivery model, including
staffing, number of units proposed in each of the three elements, and income
assumptions and detail how these lead to the model becoming self-sustaining
and how they will ensure that the social objectives of the scheme are
maintained beyond the contract period by means of a non for profit
organisation etc.

It is anticipated that funding will be released on a phased basis, to be agreed with
the Tenderer, according to a planned programme of development across all of the
six areas. Tenderers are asked to include details of their proposed programme
for starting and developing all three elements of the service across all six
areas in accordance with the performance criteria specified in Appendix 1.

The successful Contractor will have experience in delivering similar services to
single people who may be at risk of homelessness or who are in housing need and
struggling to access accommodation. Details of previous experience should be
included in the tender submission.
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Given the potential nature of the client group, the contractor will be expected to
provide within the contract, a more intensive level of support, with the aim of long
term tenancy sustainment. Such support is to include, but not exclusively, assistance
with claiming housing benefit, assistance with managing a tenancy encompassing
a whole range or personalised support needs - and liaison with the landlord
regarding repairs and any issues relating to the tenancy) to both the tenant and the
landlord in order to sustain the tenancy. In addition to providing tenancy support
directly, the contractor will also be expected to refer tenants to other specialist
support agencies (including for example Floating Support, Mental Health, CAB) as
appropriate based on an assessment of individual needs, and to coordinate this in a
clients support plan.

The Tenderer should include details of how they intend to assess the need for,
and the provision of personalised support in the tender submission, based on
an assessment such as the Outcomes Star http://homeless.org.uk/outcomes-star
and how they would liaise with each partner agencies in this respect as required by
each authority.

Clients will often require a level of training, advice or support before they are deemed
to be tenancy-ready. For some clients, help to become tenancy-ready is sufficient
support for them to go out and secure their own tenancy. Once in a tenancy, training
helps the client to understand what being a responsible tenant means, so avoiding
some of the pitfalls that could lead to a tenancy being brought to an end. For this
reason we are asking the contractor to provide both pre and on-going training which
will form part of a housing passport to be available for the tenant to use to
demonstrate training and successful sustainment. For more information, please see
Section 5.3.3

Another important feature of the Project is the links to meaningful activity, including
training, education or volunteering opportunities for the tenants. It is anticipated that
the Accommodation Project will have contributed substantially to an individual
becoming sufficiently settled to allow meaningful activity to take place. The Partners
are therefore interested in how the Tenderers would contribute to this aim.

All accommodation made available under this scheme (single occupancy and
shared) must be affordable to tenants.

Similarly, all properties made available under this scheme must, as a minimum, be
free of all category one hazards under the Housing Health and Safety Rating System
(HHSRS), and the Tenderer must agree with each partner local authority a
process for the approval and or inspection of individual properties.

Ideally properties should be spread throughout all districts and property location is to
be agreed with each partner authority with the particular focus on bringing empty
properties back into use


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Contract and performance management will be carried out by Rossendale Borough
Council as the lead authority, and there will also be a Steering Group consisting of
representatives from all six local authorities. Performance information will also be fed
back to the Lancashire Single Homelessness Group.

Tenderers are asked to explain in their submissions how they would meet all
three elements of the tender specification, the assumptions underpinning their
submission, together with costs for each of the three separate elements.

It is expected that the contractor will have a local presence in the Pennine
Lancashire area and will be easily accessible to each local authority for ease of
referrals, contract monitoring and engagement with all of the local authorities and the
Steering Group. Tenders must show in their submission how this will be
achieved.

Funding available over approximately 24 months is subject to satisfactory
performance as agreed by Rossendale Borough Council and the Pennine
Lancashire Steering Group.

5.2 Project Requirements (across all three elements of the Service)

5.2.1 General Requirements

All three services within the project are targeted at those customers who are single
and not owed any statutory duties by the local authority (commonly referred to as
single non priority persons). As the clients may have very different need
characteristics, varying from young people 18 years moving from supported
accommodation, to rough sleepers Services provided should be tailored to individual
needs and enable accommodation to be found and maintained on at least a six
month basis, preferably longer.

Within these overall principles in terms of the client group, the primary focus of the
Project in each of the six Partner districts will need to be discussed with each local
authority.

Whilst a holistic approach to the long term accommodation needs of this client group
is the main focus of the project, early intervention and prevention services to prevent
rough sleeping are key principles. Early intervention to tackle and prevent rough
sleeping has been found to produce better outcomes for the individual and is more
cost effective for statutory and voluntary agencies.


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These clients tend to be those to whom accessing accommodation can be
challenging, because of issues around credit checks and debts, former tenancy
issues, ex offending, anti-social behaviour and so forth. Assisting these customers
to find, and maintain accommodation requires dedicated and ongoing resources as
there can be a series of barriers to overcome in order to secure, and sustain
accommodation.

The project will provide the dedicated capacity, with fully trained staff who will
manage a caseload of customers and using advocacy and multi-agency approach,
will pull together the necessary information to engage landlords (primarily private
although also RSLs) to enable the offer, securing and sustainment of
accommodation.

It is expected that the successful contractor will have an office base in Pennine
Lancashire in order to be responsive to local needs.

By providing a response to rough sleeping, together with access to housing and
support early intervention and prevention services to stop this client group entering
the streets in the first place, the project will contribute to the national prevention of
homelessness strategy, and in particular the commitment to end rough sleeping and
Lancashires No Second Night Out Protocol.

It is expected that the service will operate during office hours Monday to Friday
although the service will need to be flexible to meet the needs or either a tenant or
landlord. Tenderers should show how they would provide an out of hours
service within the costs of the tender.

The Project and all services must complement and coordinate with partner authority
homelessness services for this client group in each district.

It is envisaged the project will link with the existing pre- tenancy training which is
currently operating in individual districts where appropriate.

It is also anticipated that the Contractor will work proactively with the partner
authorities in order to bring empty properties back into use. Details of how this will
be achieved needs to be included in the tender submissions.

Access to the services is by mandatory referral from each of the partner authorities
and nominated agencies only (to be agreed within each of the partner areas). There
is to be no self-referral to the service as this could result in duplication and confusion
for the client.


20
The services will comprise of advice, either by telephone, face to face or both, with
referred clients being assessed and accommodation and support needs identified by
the contractor in liaison with Housing Options Teams. The contractor will then
manage the case and endeavour to identify a solution, which in the majority of cases
will be to enable housing from the Projects managed housing stock. Occasionally,
following an assessment and detailed consideration and dialogue with other
partners, including Housing Options Teams, solutions such as supported
accommodation or social rented accommodation may be appropriate.

Ongoing support of the tenancy by the contractor as required for its long term
sustainment is a key expectation. In recognition of the higher needs of some of this
client group, the Contractor will be expected to provide direct and ongoing
personalised support where necessary, and in liaison with Supporting People
Floating Support contracts for lower level needs.

Eligibility for the Services
To be eligible for the service, the following criteria will apply:
Access to the service will be by referral only by Housing Options Officers from
each respective Partner Authority (or agreed nominating agencies). Customers
will be aged 18 years or over and will be eligible for housing assistance in the UK.
Customers will be single and will not have full parental responsibility for any
dependants (that is, staying access for any dependants will be less than 50% of
the time).
Customers will have a local connection to one of the districts within the Pennine
Lancashire cluster.
Any accommodation which is secured must be secured within the district to which
the customer has a local connection, unless there are exceptional circumstances
and these are agreed with the client and the authority areas.
A local connection may include family, employment, training, residence, or time
serving in the in armed forces. Customers without a local connection but with
exceptional circumstances such as fleeing domestic abuse, violence, leaving care
or subject to MAPPA provisions may also access the service. Full details will be
recorded and provided as part of the monitoring.

Marketing, Branding & Publicity
All information supplied by the contractor must incorporate the logos of the
respective Councils specified in the contract, in the agreed format. The contractor
may choose to brand the services and arrange for a suitable design of the brand
logo, however this must be agreed with Rossendale Borough Council before it is
finalised and published.

The contractor is expected to make use of a variety of marketing media in order to
promote the services available to landlords, including but not exclusive to press
releases, local newspaper articles, attendance at local events, presentations at
agency meetings.


21
The contractor is also required to create and provide promotional material including
posters, leaflets, and credit card size materials.

The contractor will be required to deliver a number of presentations upon demand to
a variety of groups of stakeholders and forums including local elected members,
practitioners and private landlords.

Information Sharing and Performance Monitoring Information
All customers will be requested to sign a consent agreement for their information to
be shared with the partner local authority and with appropriate providers.Customer
information will not be used for purposes other than that specified within the contract.

The contractor is required to maintain a database or equivalent electronic record of
the service user profile (demographic characteristics, personal histories, health,
housing and economic status at point of entry) of those seeking accommodation and
also basic details of landlords providing properties. This information is not required to
be accessible remotely by the local authorities; however upon expiry of the contract,
an electronic copy of the information must be provided to Rossendale BC.

The contractor is required to collect and store the following customer information for
all three elements of the Project:
Names/address/postcode/DOB/telephone/email/occupation/local connection
/referral type/circumstances/source of income.
Support needs assessment.
Ethnicity of the customer and to record and collate this separately and
anonymously.
All customers are to be requested to complete an equality monitoring form.
Housing history and reason for being homeless.
All information must be stored correctly, with analysis produced on a quarterly
basis.

Data should include the following to enable long term analysis and development of
the project:

Background and Support Needs Age
18-24
25-34 35-49 50+
In statutory care as a child at some time
No educational / vocational qualifications
Unemployed > 10 years
Current homeless
Homeless more than once
Literacy difficulties
Mental health problems
Alcohol problems
Drug Misuse
22


Information recorded about private landlords must include:
Name/home address/DOB/ property address/ details of any landlord licences
held /telephone/email.

The Contractor is required to provide case studies from each element of the Project
and to work with Rossendale Borough Council and the Pennine Lancashire Steering
Group to review the effectiveness of the Project.

Good Practice
There is a requirement for the Contractor to have regard to and using reasonable
endeavours, to meet the specified key principles of a good private rented access
scheme as set out by CRISIS in publications such as:
Local Lettings Agencies :A Good Practice Guide,
Key Principles for PRS Access Schemes ,
Sharing in the Private Rented Sector: Issues and Emerging Solutions,
http://www.crisis.org.uk/data/files/publications/A%20Roof%20Over%20My%20He
ad%20Sustain%20Final%20Report%202014.pdf
http://www.crisis.org.uk/pages/crisis-private-renting.html

5.3 Specific Requirements for each Service Element

5.3.1 Accommodation Service

Approximately 75% of the Service should be for the provision of, and ongoing
personalised support for single homeless people who are looking to secure and
maintain accommodation, to include accommodation finding and practical home
finding help and advice, together with ongoing support and landlord liaison, for the
successful running of the tenancy; ongoing support to include signposting to
specialist services and one to one advice and support sessions, including debt and
benefits advice

The accommodation service will include the following elements:
Securing accommodation in the form of leasing, management, from the PRS or
the social sector, to be made available to this client group.
Professional lettings and management services to landlords including advice and
support.
Smaller units of accommodation would be particularly appropriate given the client
group and LHA regulations which restrict housing benefit to the shared room rate
for under 35s.
Smaller HMO properties, including suitable management arrangements, may also
be appropriate, but would have to meet the requirements of the local authority in
which the property is located.
Ideally there should be a spread of properties available, rather than a cluster in
any one area.
23
The local authority should be consulted over the suitability of any property
chosen.
Some partner authorities may wish to inspect properties prior to usage. This, and
appropriate property standards must be agreed with each local authority prior to
commencement of the project.
As a minimum the successful contractor must ensure that all properties meet
decent homes standard prior to being used in the scheme and that all properties
made available under this scheme must, as a minimum, be free of all category
one hazards under the Housing Health and Safety Rating System (HHSRS).
All accommodation must be affordable to clients from the outset of the tenancy.
Practical help for customers to find accommodation, to apply for it, secure it and
sustain it.
Assistance with housing benefit claims and income maximisation.
Sign post to other services in accordance with the personal assessment.
Practical help and advice for people to find a home and run their tenancy
successfully. The project will provide support through training workshops
empowering clients in home finding, financial literacy including income
maximisation, budgeting, better off calculations; basic bank accounts; credit
union services; rights and responsibilities of landlords and tenants; and where
and how to seek help. The service will also provide one to one advice and
support sessions, including debt and benefits advice.
Provision of rental bonds (enhanced where necessary) to include the promise to
pay and cash bonds, with the addition of support for landlords to facilitate a
sustainable tenancy.
Advocacy on behalf of tenants in order to secure accommodation and also during
the course of a tenancy.
Provision of a matching service involving retaining information about tenants and
landlords, and facilitating a match where appropriate and within confines of data
protection regulations. See Section 5.3.2 for further information.
Provision of help and advice for both tenants and landlords during the course
of a tenancy to help resolve issues and reach mutually agreeable solutions, for
example regarding repairs, minor tenancy breaches etc. This may be out of
normal working hours.
Assessment of needs and the sign posting to local specialist services in addition
to intensive housing management as required.
The provision and management of furniture packages in some instances where
clients do not have the items essential to day-to-day living, such as kitchen
equipment and bedding.
Management of the bond portfolio including monitoring the progress of tenancies
where there are live bonds, mitigating risk of any claims against the bond.
Handling any claims made against a bond.

5.3.2 House Share

It is anticipated that approximately 12.5% of the Service will be allocated to the
finding of suitable properties for house share, matching tenants and providing a
significant degree of ongoing housing management in order to sustain the tenancies.


24
This percentage may change during the contract period to reflect performance and
changing needs in Pennine Lancashire.

The principal aim is to provide shared housing for primarily single people under the
age of 35 seeking accommodation or is at risk of losing their existing
accommodation.

The Tenderer should clearly show detailed costs for this element of the Project
separately, and the costs should include, inter alia, additional security to
ensure each person has an independent bedroom, and all voids and
management costs.

The contractor will act as landlord taking referrals from the six local authorities
involved, (or agreed agencies) and dealing with all housing management issues; this
housing management function is likely to be more intensive than general needs
housing.

Allocation of places within a shared property will be made in consultation with the
respective local authority, where the nomination was received from a local authority.

Each local authority will be given priority for any vacancies within its own boundaries
and nominees must have a local connection to the borough to which the property is
located, although this can be discussed and agreed with each Partner authority.

The contractor will be expected to find suitable properties, match tenants, manage
the accommodation and liaise and cooperate with the local authorities housing
options teams and report to Rossendale Borough Council on a periodic basis in
accordance with Appendix 1.

In addition to the all of general requirements set out in Section 5.2 above, the
following specific requirements apply to house matching:
Properties should ideally have two or three bedrooms, with a shared sitting room,
bathroom and kitchen, although small HMO properties would be considered
(subject to the specific approval of the individual local authority).
Shared housing is primarily aimed at single people below the age of 35 years.
Tenants will be given appropriate flexible tenancies to ensure the properties can
be flexibly managed.
The local authority will be consulted over the suitability of any property chosen
and may inspect the property.
The contractor will match tenants that are suitable to share a property from local
authority referrals and liaise with the local authority before offering housing to any
nominees.
Tenants should be managed in a way that is conducive to enabling tenancies to
be sustained in difficult to manage properties, and will adhere to the tenancy
management policy which will include an example tenancy agreement.
Every effort should be made to ensure that tenancies are sustained, however if a
tenant wishes to leave, or the tenancy is no longer sustainable, advice and
assistance should be given to find at the earliest opportunity along with
contacting the relevant local authority.
25
In some circumstances, floating, re-settlement/outreach support should arrange
with an existing support provider if there is a housing related support need. Other
agencies should be engaged as and when appropriate.

5.3.3 Tenancy Training

This element of the tender is for the provision of tenancy training ( both pre tenancy
and ongoing), for single people who are looking to secure accommodation, and
have an identified need to improve their understanding of housing related issues,
and also to improve their prospects of being provided with accommodation, or
retaining an existing tenancy or licence.

Approximately 12.5% of the Project should be for the provision of training, advice or
support for clients to be deemed to be tenancy-ready. For some clients, help to
become tenancy-ready is sufficient support for them to go out and secure their own
tenancy.

Once in a tenancy, training is to help understand what being a responsible tenant
means, so avoiding some of the pitfalls that could lead to a tenancy being brought to
an end.

Tenancy-readiness is effective prevention work and is part of the practical help and
advice for people to find a home and run their tenancy of it successfully, the service
should provide support through training workshops empowering clients in home
finding, financial literacy including income maximisation, budgeting, better off
calculations; basic bank accounts; credit union services; rights and responsibilities of
landlords and tenants; and where and how to seek help.

The training will be comprehensive and therefore may be delivered over a number of
sessions, with every delegate completing all modules or sections.
The contractor should explain in the Tender submission plans to link with
existing pre tenancy training schemes.
The contractor will be required to devise a programme which will incorporate, but is
not restricted to, all of the following core elements:

(a) Finding accommodation
What the basic housing options are (private rented sector, social housing,
lodging, house shares, supported accommodation).
How to choose what is the best housing for individual needs including
affordability, eligibility and local connection.
How to make applications for accommodation and what information is usually
required.
Finding properties using choice based lettings systems and on the open
market, including the use of information technology.
Approaching and meeting the landlord.
What happens when viewing a property when securing a property to rent and
what to look for and expect.

26
(b) Finance
Managing a household budget, including utilities and essential expenditure
information on managing debt.
Setting up a bank account and direct debits.
Local Housing Allowance (LHA) and paying the rent.
Organising and managing utilities.
Fuel poverty/energy efficiency.
Other forms of financial support, e.g. Care and Urgent Need Support scheme,
crisis and budgeting loans.
Welfare benefits and income maximisation, including undertaking a financial
capability assessment or health check of finances.

(c) Managing your tenancy
Furnishing your property.
Basic D-I-Y such as how to change light-bulbs, bleed radiators etc.
Basic cooking on a budget.
Responsibilities as a tenant or licensee and what is expected.
The benefits of being a good tenant and long term repercussions of breaching
a tenancy or licence.
Understanding what can happen if you breach your licence or tenancy
agreement.
How and when to seek help and advice including approaching the landlord.

The pre-tenancy training will primarily take the form of group workshops although
there may be exceptional circumstances where additional one to one training is
necessary and permissible.

The appointed provider will be expected to develop a training offer to accommodate
the needs of all the customers referred by the client, including those whose first
language is not English.

Course materials are to be provided to all delegates attending the training courses,
including written handbooks which delegates can take away with them which are
written in plain English. The contractor will also make provision to ensure that where
a customer requires the materials to be provided in an alternative language or format
that this is made available.

Satisfactory completion of the course will be determined by the trainer based on their
assessment of the delegates attendance, engagement and understanding of the
material.

The Contractor is not expected to require any formal test or examination of the
delegates in order to pass the course

The Contractor will inform all delegates of the outcome of their training and will
provide written confirmation of this both to the delegates and also to the client.

Written proof of completion of the course will be provided to all delegates to provide
a form of housing passport for future landlords.
27
It is solely the responsibility of the Contractor to provide the course materials and to
identify and fund suitable venues and associated refreshments. All venues must be
DDA compliant and be accessible via public transport.

5.4 Managing Performance

The supervision of the contract will be the responsibility of Rossendale Borough
Council.

Further details of contract and performance monitoring requirements are outlined in
Appendix 1.

The Contractor is required to devise a mechanism to collect customer satisfaction
feedback from all customers and landlords regarding overall satisfaction and areas
where services could be improved.

The Contractor agrees to meet with Rossendale Borough Councils representatives
on a regular basis in order to review the contract and address any issues.

Written reports shall be submitted to them and/or such other Members or Officers of
the Council or Steering Group as they may determine necessary.























28
APPENDIX 1
Targets and Outputs

The Contractor will require the recording and reporting of a suite of outputs, some of which
will be performance measures and therefore will provide a barometer of how successfully
the contract is being delivered. These are to be provided to Rossendale Borough Council in
the first instance.

The Contractor is required to provide case studies from each element of the Project and to
work with Rossendale Borough Council and the Pennine Lancashire Steering Group to
review the effectiveness of the Project.

In addition to the specific outputs for each of the three elements listed in Appendix 1, we
are looking for the Contractor to use a similar tool as the St Mungo's Outcomes Star to
measure all clients progress towards achieving the hard outcomes across all three
elements http://www.outcomesstar.org.uk/. Details of the proposed assessment will
need to be given in the tender documents.

The targets and suite of output measures may be changed and developed throughout the
contract period.

Accommodation Service Targets

Target Year One Year Two

Number of new property and support packages
taken and completed, resulting in a successful
tenancy being commenced.



20 Rossendale
20 Burnley
20 Hyndburn
20 - Blackburn
20- Pendle
8 Ribble Valley

20 Rossendale
20 Burnley
20 Hyndburn
20 - Blackburn
20- Pendle
8 Ribble Valley
Number of bond claims Less than 10% Less than 10%
Customer satisfaction More than 80% More than 80%



29
Accommodation Service Output Performance Measures

The outputs to be provided at the end of each quarter are as follows:

Accommodation Service Performance Measures

Output


Output Year 1 Output Year 2
1 Number of new enhanced bond & support
packages taken and completed, resulting
in a successful tenancy being commenced.

For each district:
Rossendale
Burnley
Hyndburn
Blackburn
Pendle
Ribble Valley
For each district:
Rossendale
Burnley
Hyndburn
Blackburn
Pendle
Ribble Valley
2 Number of cash bonds issued As above As above
3 Number of promise to pay bonds issued As above

As above
4 Number of referrals accepted and advice
provided


As above

As above

5 Number of tenants successfully matched
for house share (regardless if
accommodation arranged by the
contractor)

As above


As above


6 Number of new properties accessed for
single people (house shares to count as
one) and resulting in a tenancy start, as a
direct result of intervention.
(specify numbers leased, private rent or
social housing)

As above


As above

7 Number of preventions & reliefs recorded As above

As above

8 % rate of bond claims

As above

As above

9 % customer satisfaction As above

As above

10 % new tenancies sustained for 6 months
or more Single household tenancies


As above

As above

11 % new tenancies sustained for 6 months
or more Shared households tenancies


As above

As above

30
12 Total number of rent bond claims
(cumulative from contract start to date)
As above

As above

13 Total value in of rent bond claims
(cumulative from contract start to date)
As above

As above

14







Number of clients currently case worked
(excluding those still in accommodation
beyond the assigned period, clients helping
for a second time, or those who have not
yet found accommodation)


As above

As above

15 Percentage of current clients who have
made formal arrangements to pay the rent
As above

As above

16 Those clients referred but not yet housed

As above

As above

17 Number of new properties sourced from
leasing (L), private sector (PRS) and social
sector (SR).
As above

As above

Number of properties where scheme
intervention has led to an improvement in
the property standard
As above

As above

18


Number of individuals receiving tenancy
training whilst in occupation and received
housing passport etc.
As above

As above


Number of new tenancies set up with a
furniture package

As above

As above

19


Previous housing circumstances of new
clients
At risk
Rough sleeping
Hostel
B&B
As above

As above

20
Number of new clients with
Low level support needs
Med level support needs
High level support needs
People with a history of offending

As above

As above

21 Number of tenancies coming to an end in
the quarter

As above

As above

22 Number of tenancies where the initial
tenancy term has come to an end in the
last quarter, and the tenancy has been
renewed
As above

As above

31


House Share Performance Measures

The main objective of this measure is to establish successful house shares in the six
partner districts within the contract period, with a view to providing further house shares in
the future. The intention of the performance information is to allow a test of the market
demand for this housing option and also enable the partner Councils to evaluate the risks,
cost benefit and overall feasibility of supporting house share as a housing option long
term.

In addition to the customer information listed in the section above, the contractor will be
required to retain, collate and analyse performance data and on a quarterly basis, and at
any other times as and when required, to supply the following to Rossendale Borough
Council:-

Customer Data (in addition to Section 5.2.1 above)

1) The name, current address, DOB, economic status, gender and referrer and
outcome of every nomination.
2) The housing status of the nominee upon referral and previous address.
3) The DoB, gender and economic status of all tenants by local authority.
4) Where possible the contractor will provide details of where the customer has moved
on to.
5) The contractor is required to devise a mechanism to collect equality and diversity
information regarding all nominees and tenants.
6) The contractor is required to devise a mechanism to collect customer feedback from
all tenants regarding feedback about the service, overall satisfaction and areas
where the service could be improved.



23 Number of tenancies where the tenancy
has not been renewed but it has ended
positively
As above

As above

24 Reason for tenancy failure
Rent arrears
ASB
Other
As above

As above

25 Meaningful Activity: Numbers per quarter
newly
Entering into part or full time
employment
Beginning training courses
Studying for qualifications
Taking up volunteering opportunities
As above

As above

26 Number of staff employed at end of the
quarter

32
House Share Targets

The contractor will be required to deliver tenancies for no less than 36 individuals.

The contractor will be required to provide at least three house shares in each of the six
districts (using reasonable endeavours). If one of the six councils involved declines the
opportunity to use the service then an additional house shares will be provided in the other
districts, and so on, with the minimum number of shared houses provided being eighteen.


House Share Output Performance Measures


At no later than 2 months before the contract end, the contractor will work with the Pennine
Lancashire Steering Group to produce a report regarding the feasibility of house shares in
the long term in the six district areas.




Output Performance Measures Year One Year Two
The number of house share vacancies successfully
filled within two months of a vacancy arising.
For each district:
Rossendale
Burnley
Hyndburn
Blackburn
Pendle
Ribble Valley
For each district:
Rossendale
Burnley
Hyndburn
Blackburn
Pendle
Ribble Valley
The current number and length of all current
tenancies by local authority.
As above

As above

The length of all tenancies ending in the quarter
and reason and local authority.
As above

As above

The percentage of house shares where there is no
claim for rent arrears or damage.
As above

As above

Number and percentage of house shares sustained
for a period of 6 months or over with all original
tenants.
As above



As above


Number and percentage of house shares sustained
for a period of 6 months or over with at least two of
the original tenants.
As above

As above

33
Tenancy Training Performance Measures

The objective of this element of the contract is to equip people to access housing, to
improve their chances of being made an offer of a property and also to improve the
likelihood of the tenancy being sustained and to provide evidence of successful tenancy
management. The contractor therefore will have an obligation using reasonable endeavours
to remain in touch with the delegates who have successfully completed the training in order
to monitor their pathway into accommodation.

In addition to the customer data specified above, the contractor will be required to retain,
collate and analyse performance data and on a quarterly basis to supply the following:

1. The name, address, DOB and referrer of every delegate.
2. The status of the delegate upon referral.
3. The % of delegates not in employment.

The contractor is required to devise a mechanism to collect equality and diversity
information regarding the delegates they provide training to and to provide a quarterly
summary of this data.

The contractor is required to devise a mechanism to collect delegate feedback from all
delegates regarding feedback about the course, overall satisfaction and areas where the
course could be improved.

4. The number of courses delivered in the quarter.
5. The number of courses attended by delegates.
6. The % of course successfully completed by delegates.
7. The number of tenancies created as a result of attendance at a pre-tenancy training
course.
8. Of the number of delegates successfully completing the training, the % of tenancies
sustained for 6 months or more (for performance information outside the contract
client details should be passed to the Council with the clients consent for follow up
contact).
9. The % of delegates who were satisfied overall with the course.

Performance data will be provided to Rossendale Borough Council quarterly and at any
other times as and when required.

Provision of materials, venues etc.

It is solely the responsibility of the contractor to provide the course materials and to identify
and fund suitable venues and associated refreshments. All venues must be DDA compliant
and be accessible via public transport.

The contractor must take reasonable steps to ensure the training is accessible to all
sections of the community, including those whose first language is not English.


34
Targets

The contractor will be required to deliver tenancy training to no less 15 delegates per district
per year.

The contractor will be required to hold at least 2 of the courses in each of the six districts, at
district level in an accessible venue where service users feel comfortable. This could link to
existing tenancy training courses.

Output Measures


Output Performance Measures Year One Year Two
Number of individuals receiving pre-tenancy
training.

For each district For each district
Number of individuals receiving ongoing
tenancy training.

For each district For each district


35




Rossendale Borough Council

Pennine Lancashire Single Homelessness Tender

ITT SCHEDULE 2


PART 1 - CONTRACT PARTICULARS

PART 2 - STANDARD TERMS AND CONDITIONS SERVICES






















36


Rossendale Borough Council
Pennine Lancashire Single Homelessness Tender

ITT SCHEDULE 3

FORM OF TENDER

For the provision of a single homelessness service across Pennine Lancashire
(the Contract)

FORM OF TENDER

To: Rossendale Borough Council
Council Officers, Futures Park, Newchurch Road, Bacup, OL13 0BB

For the Attention of: Cathy Lord

Date: _

Dear Sir/Madam,

TENDER FOR THE CONTRACT

I/We the undersigned, hereby tender and offer to provide the Contract as listed
below which is more particularly referred to in the Invitation to Tender supplied to
me/us for the purpose of tendering for the provision of the Contract and upon the
terms thereof.

Attached to this Form of Tender are the following:

1 My/our response to the issues raised in Section 5 of the ITT.

2 The completed Pricing Schedule.

3 A signed Certificate of Non Collusive Tendering and non-Canvassing.

4 Any other documents necessary for return with the Tender

I/We confirm that the I/we can supply the Contract as specified in the Invitation
to Tender at a total cost of [insert figure net of VAT] based on [insert details of
how Price is calculated].

I/We confirm that we accept the Contract as issued with the Invitation to Tender.

I/We undertake in the event of acceptance of our Tender [and any variations to the
Standard Terms and Conditions or Special Terms and Conditions agreed by the
37


Council] to execute the Contract (subject to such agreed variations) within 15
business days of such acceptance.

I/We understand that the Council reserves the right to accept or refuse this Tender
whether it is lower, the same, or higher than any other Tender.

I/We confirm that the information supplied to you and forming part of this Tender
including (for the avoidance of doubt) any information supplied to you as part of
my/our initial expression of interest in tendering, was true when made and remains
true and accurate in all respects.

I/We confirm that this Tender will remain valid for 90 days from the date of this Form
of Tender.

I/We confirm and undertake that if any of such information becomes untrue or
misleading that I/we shall notify you immediately and update such information as
required.

I/We confirm that the undersigned are authorised to commit the Tenderer to the
contractual obligations contained in the Invitation to Tender and the Contract.

Signed by
Name(s)
Position

for and on behalf of [Tenderer]




















38


APPENDIX TO SCHEDULE 3 (FORM OF TENDER)

[ATTACH PRICING SCHEDULE]



























39


Rossendale Borough Council
ITT SCHEDULE 4

CERTIFICATE OF NON-COLLUSION AND NON-
CANVASSING


For the provision of a single homelessness service across Pennine Lancashire
(the Contract)

To: Rossendale Borough Council
Council Officers, Futures Park, Newchurch Road, Bacup, OL13 0BB

Date: _

For the Attention of: Cathy Lord

Statement of non-canvassing

I/we hereby certify that I/we have not canvassed any member, Director, employee,
representative or adviser of the Council in connection with the proposed award of the
Contract by the Council, and that no person employed by me/us or acting on my/our
behalf, or advising me/us, has done any such act.

I/we further hereby undertake that I/we will not canvass any member, Director,
employee, representative or adviser of the Council in connection with the award of
the Contract and that no person employed by me/us or acting on my/our behalf, or
advising me/us, will do any such act.

Statement of non-collusion

The essence of selective tendering for the Contract is that the Council shall receive
bona fide competitive Tenders from all Tenderers.

In recognition of this principle, I/we certify that this is a bona fide offer, intended to be
competitive and that I/we have not fixed or adjusted the amount of the offer in
accordance with any agreement or arrangement with any other person (except any
sub-contractor identified in this offer).


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I/we also certify that I/we have not done, and undertake that I/we will not do, at any
time any of the following acts:

a. communicate to a person other than the Council, the amount or approximate
amount of my/our proposed offer except where the disclosure in confidence of
the approximate value of the Tender was essential to obtain insurance premium
quotations required for the preparation of the Tender; or

b. enter into any agreement or agreements with any other person that they shall
refrain from tendering or as to the amount of any offer submitted by them; or
c. offer or agree to pay or give or actually pay or give any sum of money,
inducement or valuable consideration, directly or indirectly, to any person for
doing or having done or having caused to be done in relation to any other offer
or proposed offer, any act or omission.
I/we agree that the Council may, in its consideration of the offer and in any
subsequent actions, rely upon the statements made in this Certificate.
Signed
Name:
Position
For and on behalf of [Tenderer]
















41







Rossendale Borough Council

Pennine Lancashire Single Homelessness Tender

ITT SCHEDULE 5

INTENTION TO TENDER FORM

PLEASE COMPLETE AND RETURN THIS SHEET ONLY UNDER SEPARATE
COVER IMMEDIATELY TO:-


To: Cathy Lord
Rossendale Borough Council, Futures Park, Newchurch Road, Bacup,
OL13 0BB
Email: cathylord@rossendalebc.gov.uk

Pennine Lancashire Single Homelessness Tender

1 Please confirm whether you intend to submit a Tender for the Contract

YES/NO (delete as appropriate)

1.1 If the answer to question 1 is no, please provide the reason below



1.2 If the answer to question 1 is yes, please confirm that you have received the
following:
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Item Received
Invitation to Tender (ITT)
ITT Schedule 1
ITT Schedule 2
ITT Schedule 3

ITT Schedule 4

2 Please provide details of how your organisation became aware of this
Contract




3 Please provide details of your organisation

Name of contact for Tender
Name of Organisation
Address




Please complete and return immediately to Cathy Lord by e-mail to
cathylors@rossendalebc.gov.uk.