Gemba walks Gemba walks

What is Gemba WhatisGemba

Gemba=therealPlace
GembaisaJapanesetermwhichmeanstherealplaceorthe
place where the work happens This is not restricted to placewheretheworkhappens.Thisisnotrestrictedto
manufacturingandthereforecouldincludesalesroomsor
construction sites or production lines constructionsitesorproductionlines.
What is Genchi Genbutsu WhatisGenchiGenbutsu
GenchiGenbutsu=GoandSee
GenchiGenbutsuorGo,Look,Seeisoneofthe5Leanguiding
principles thatshouldbepracticedbyLeanleadersonadaily
basis.
What is a Gemba Walk WhatisaGembaWalk
AGembawalkisatoolthatcanbeintroducedintoan
organisation that supports the development of Go Look See as organisationthatsupportsthedevelopmentofGo,Look,Seeas
partoftheorganisationsculture.
AswithmanyoftheLeantoolsthefullbenefitofGembawalksis
notalwaysthatapparent.
Thispresentationisdesignedtosupporttherealisationofthe
whole benefit achievable from the application of this tool. wholebenefitachievablefromtheapplicationofthistool.
What is a Gemba Walk WhatisaGembaWalk
Purpose
id k i b i f h i i l To aidGo,Look,Seeinbecomingpartoftheorganisationsculture.
ToengagefrontlineemployeeswithLeanprinciplesandLean g g p y p p
LeaderswithFrontlineemployees.
What is a Gemba Walk WhatisaGembaWalk
Objective
To develop both Leaders and frontline workers knowledge and TodevelopbothLeadersandfrontlineworkersknowledgeand
understandingoftheLeanprinciples.
Developservantleadershipbehaviours
Drive engagement and ownership of frontline employees Driveengagementandownershipoffrontlineemployees
Supportcontinuousimprovement.
What is a Gemba Walk WhatisaGembaWalk
TheideaofGembawalksissimple:gototheworkplace,lookat
theprocessandengagewiththepeopleandprocesses. p g g p p p
Itisanopportunitytocoachandmentorothers
L k f id f l i ti d h h th L LookforevidenceofleaninactionandcoachwheretheLean
principlescanbeapplied.Identifywasteandquestionits
existenceandremoval.
Sitepersonnelinc.Leaderswillstarttoseethroughdifferenteyes
asnewopportunitiesareidentified. pp
Asyouwalkaroundaskwhysomethingappearsasitdoesandis
thereanalternative?
Avoidgivinganswersordirection,Useopenquestionsthat
encouragethoughtandreflection. g g
Important points of note Importantpointsofnote
MakeapointofmakingapositivedifferencewitheveryGemba
lk d k walkyouundertake.
Alwaysfollowuponactionsagreedduringthewalk.
Neverforgettogiveopenandhonestfeedbacktoallthatyou
encounter.
Leader
Worker
What is a Gemba Walk WhatisaGembaWalk
OvertimethenecessaryLeanmindsetandcultureisdeveloped
h h l i l b d i throughpersonalexperience learnbydoing
What is a Gemba Walk WhatisaGembaWalk
GembaWalksareaneffectivewaytolearnLeanManagement
andpracticethe5LeanguidingPrinciples
Challenge
Go, Look, See Go,Look,See
Respect
ContinuousImprovement
Teamwork Teamwork
Benefits for Workers BenefitsforWorkers
Feelingthattheyarebeinglistenedtoandheard. g y g
Problemsbeingdealtwithmakingtheirworkbetter.
A greater feeling of being respected in the workplace Agreaterfeelingofbeingrespectedintheworkplace.
Agreaterlevelofownershipandprideintheirwork.
Regularcommunicationwiththeleadersintheirorganisation.
Benefits for Leaders BenefitsforLeaders
Abetterunderstandingoftheirprocesses.
Abetterunderstandingoftheissuesbeingfacedonadaily
basis.
AnopportunitytopracticeLeans5guidingprinciples. pp y p g g p p
Abetterunderstandingoftheirpeopleandtheirgrievances.
Reduced waste Reducedwaste
Continuousimprovement.
Documentation Documentation
EventuallyGembaWalkswillbecomepartofthe
organisations culture. organisationsculture.
Atthispointtheywillhappenconstantlythroughouttheday
with no prompting required withnopromptingrequired.
Intheearlydayshowever,itisbesttoschedulethemindaily
and utilise some standardised paperwork andutilisesomestandardisedpaperwork.
AnexamplecanbefoundHere
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