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Google Voice Service & Phone Texts
Google Voice Service & Phone Texts
Rob Pegoraro, Special for USA TODAY 9:11 a.m. EST January 11, 2014
Q. Picture messages sent to my Google Voice number actually arrive (sort of; the
photos get delivered separately to my Gmail account). Does Google Voice speak
MMS now?
A. For years, Google's phone-routing system would not even accept multimedia
messages you could try to send one, but it would never arrive and the recipient
would have no idea you'd tried to share a picture or a video.
After years of inactivity, Google has begun working with individual carriers to bridge
that gap. But its solution is less than elegant, and unless you follow the right Googlers
on Google+ you could have easily missed these recent improvements.
Here's how this MMS support works if your wireless carrier has opted in: You get the
text of the picture message as a plain-text message in the Google Voice app, and then
the picture gets delivered alongside the text of the message in a separate e-mail (from
a "@txt.voice.google.com" address) to your Gmail account.
Sprint was first to add a version of this option, back in October of 2011
(http://googlevoiceblog.blogspot.com/2011/10/first-steps-towards-mms-support.html),
courtesy of its decision to offer much deeper Google Voice integration than others
(http://content.usatoday.com/communities/technologylive/post/2011/03/google-voice-
sprint-nexus-s-4g/1). But at the time, Google Voice recipients would only get an MMS
sent from Sprint if they'd enabled an option to have texts forwarded to e-mail
(http://support.google.com/voice/answer/160203?hl=en).
Then nothing seemed to change for the next two years. In late October, however,
Google product manager Nikhyl Singhal posted a note
(http://plus.google.com/+NikhylSinghal/posts/MjyncJEbzxK) on Google+
acknowledging user requests for MMS support elsewhere: "We are listening and
working hard to make this happen, but we need to work with carriers and this can take
some time."
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(Photo: Marcio Jose Sanchez, AP)
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