Customer Service

Created sales order: 3090538

Outbound delivery created for the sales order with serial no:
Invoice for the outbound delivery:
Go to I0! and enter the material and the serial no and notedown the e"ui#ment no
and enter the warranty details$ %"ui#ment no: &0000'9(
)ow create a service notification in iw5& with notification ty#e S&$
)ow enter the serial no and material in the res#ective fields and #ress enter$ So that a
warranty chec* will arise$ )otification no: 3000005!5
In the ri+ht side of the #ane clic* on re#air order and fill the fields and #ress enter, so
that a re#air order will be +enerated in bac*+round$ -ere serviceable item is the same
material$ .hile savin+ it as*s for e"ui#ment no$ +ive the e"ui#ment no$
Generated re#air order in bac*+round$
)ow create a outbound delivery for the re#air order$ O/0 no: 8(000518
)ow a+ain +oto re#air order and clic* in re#airs button in the bottom$ 2ou can see the
below screen$
)ow clic* on bac* button you will +et this screen$
Clic* on yes and enter e"ui#ment no to +enerate a service order in bac*+round$ )ow
+o to iw3! to see the service order +enerated in bac*+round$
)ow +o to o#erations tab and chan+e the control *ey from 340& to S40!5Service
e6ternal7 and mention the wor* duration$ 8nd #ress enter and enter the re"uisition no$
)ow clic* on e6ternal and enter the material as com#onent to issue the material to
vendor for subcontractin+ and enter the estimated #rice and save the service order$
)ow a+ain o#en the service order and +o to o#erations tab99: clic* on e6ternal99: clic*
on act data tab and note down the 3urchase re"uisition no$ 3;: 5509000!0'
Create 3O with res#ect to 3; in me!&n$ Select #urchase order re#air and +ive the
mandatory field re"uired and vendor no$
)ow +oto material data and clic* on com#onents button and enter the com#onents
which are +oin+ to be issue to the vendor for the re#air #rocessin+ and save the doc$
3O no: 1509000313
)ow +oto t9code <4%!O and enter the 3O no, vendor no, and #lant and e6ecute$
-ere we can see the material which is +oin+ to be issued to the vendor alon+ with
reference of the 3O and also the outbound delivery no$
)ow select the line item and clic* on create delivery and +ive the stora+e loc and #o no
in that screen and #ress enter$
8fter #ressin+ enter you will +et this screen$
)ow +oto =>0!n and you will +et the O/0 no and +ive the serial no and do 3GI$
)ow +oto 4/&8 and ta*e !1& % moment ty#e and stora+e loc in which the main
material was there$
8fter enterin+ into the screen +ive the service order no and re#air order no and enter
the main material and its serial no which was +oin+ to be issued to the vendor$
)ow +oto 4IGO and enter the 3O no$ /y this action it says that the service was done
by the vendor$ %nter serial no for the sub com#onent and #ost the doc$
)ow +o to 4/&a and +ive !1! % and +et the main material a+ain to our stora+e loc to
the sales order stoc*
)ow +oto =>0&) Order no 3&8 and create O/0 with delivery ty#e 3>;$
Give the serial no in O/0$
)ow +oto =80! and enter the sub com#onents and service char+es used for re#airin+
the e"ui#ment$
Create order related billin+$
8ccountin+ doc +enerated: