POSITION PROFILE: System Process Manager

This is the position profile in a normalized situation and it recognizes only the core responsibilities.
Effectively manage and maintain all the warehouse management systems (WMS) system set ups being used at !"# level.
$roactively investigate best practices related to industry standards% and too ensure it is effectively implemented in the !"# environment.
Maintaining systems% understanding the different systems% installing control systems and processes% starting% running and upgrading the different
system processes.
Ensure the correct planning and e&ecution of tas's are achieved% and that achievements are in line with Set Targets ( )udgets.
Ensure the !"# continues to run in line with best efficiencies possible in terms of systems and processes.
*mplement ( review +abor Standards time studies ( accuracies
*mplement ( review ,oice $ic'ing in the relevant areas
*nbound - implement ( monitor the unloading configuration ( "oc' Scheduling
.utbound - *mplement ( monitor the !oute /ile ( 0ard Management
Ensure that any process changes which affect procedures are passed on the relevant specials area for procedure edits
MEASURABLE OUTPUTS
People Quarant
Tra!n!ng
To ensure that ongoing system and process training is conducted within all areas of responsibility in order to improve the s'ill set to the re1uired
company standards% and to further ensure a broad 'nowledge of system e&perience is managed.
Ensure that all new team system ta'e on process is
Per"ormance #ulture
To set and monitor M"" +abor Standards to acceptable levels of performance within all areas of responsibilities and ongoing measurements
reviewed with regards to performance and efficiencies.
F!nance Quarant
E$pense #ontrol
To operate within the Set )udgets and /orecasts of the !"#% to achieve ma&imum effectiveness with regards to systems and processes.
Ensure that $roductivity is improved by 234 over previous year
E""!c!enc!es
To ensure that the efficiency 4 is in line with the Set Targets% due to best practices that were implemented.
R%# Transport #osts
To ensure that all systems and cubicscan processes are in place and maintained to achieve a minimum of 564 utilization standard R%# #ase
#ost
To ensure ma&imization of system set ups to achieve the efficiency 4 is in line with the Set Targets
Ensure that a 234 improvement is achieved over the previous year
Temp Personnel #ost
&
To ensure that +abor standards are measured and maintained as re1uired achieving ma&imum efficiency4 on labour costs.
.
Operat!ons Quarant
%a!ly' (ee)ly * Mont+ly Tas),s
To ensure that the re1uired daily% wee'ly ( monthly chec's and balances are in place as per company re1uirements% and that system set ups are
maintained accordingly.
$roviding the !"# manager ( +ogistics E&ecutive with a monthly report on systems ( processes progress ( ensure that follow ups are conducted
to ensure that shortcomings identified is addressed.
R%# In-oun System Set Up
- Ensure all !eceiving systems are set up and maintained according to company policies and procedures.
- Ensure all !everse $ic'ing systems are set up and maintained according to company policies and procedures.
R%# Out-oun System Set Up
- Ensure all "ispatch systems are set up and maintained according to company policies and
procedures.
- Ensure all $lanning systems are set up and maintained according to company policies and
procedures.
- Ensure all *nventory systems are set up and maintained according to company policies and
procedures.
- Ensure all #ustomer Service systems are set up and maintained according to company
policies and procedures.
- Ensure all Secretary Systems are set up and maintained according to company policies and
procedures.
Stoc) Management
To ensure that the stoc' integrity is maintained as a result of effective system set ups% and that ongoing monitoring of system set ups are done in
order to ensure that the integrity of stoc' is being maintained at all times.
E$ternal Au!ts
To ensure full process compliance and that any ris' is minimized.
To achieve an ade1uately Managed M*7S !ating as a result of effective system set ups.
Ser.!ce Quarant
Pro/ects
To ta'e ownership and meet deadlines as per the pro8ect charter% with regards to system set up pro8ects.
7dvise on any possible changes that are needed to ensure more effective systems are achieved% and implement changes once pro8ect has been
signed off.
Note: Appendices with all relevant system set ups will be attached with this job profile (this will change as system set ups improve
and change) this should be used as a guideline of all possible system activities that need to be maintained.
See em-ee ocuments "or eta!ls o" system setups:
0
#9: "ocuments and
Set t ings: yvonnes: My "ocuments: #ape Town !"#: !"# Set up: ;ew Sit es: Who "oes What on Triceps. doc
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#9 : "ocument s and
Set t ings:yvonnes: My "ocument s:#ape Town !"#: !"# Setup: ;ew Sites: ;ew "# Syst em Set <p. &ls
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#9 :"ocument s and
Set tings: yvonnes:My "ocument s: #ape Town !"#:!"# Set up: ;ew Sit es: +ogist ics +earnings=!et ali& Wor'shop=System Setup=May 3>. &ls
Ensure that general system set ups are implemented ( monitored
*tem Set <p
Slot Set <p
7reas Set up
E1uipment Set <p
Employee Set up
Trailer Types set up
#arrier? set up
@ob #ode Set up
"irected tas's set up
Wood Types
Selection groups
$ic' Se1uence
$rofile Set up
7uthorization levels
/or' 7reas
!oute /ile
#ustomer Set up
Rele.ant Qual!"!cat!ons Rele.ant Tra!n!ng Tec+n!cal
Matric *nduction $referred !e1uired
!elevant tertiary 1ualification
(*ndustrial Engineer or ).#om
+ogistics)
*! Management #omputer S'ills #omputer S'ills(Microsoft
.ffice - 7ll pac'ages)
7dvanced <ser
A 0ears E&perience in +ogistics ?
Supply #hain Management
+ " $ .perational S'ills .perational S'ills
* # " + 7dministrative 7bilities 7dministrative 7bilities
#)T Train the Trainer Effective #ommunicator Effective #ommunicator
)usiness ethics Bi *mpact +ogistical )ac'ground WMS E&perience
!ecruitment ( Selection 7nalytical S'ills $roblem Solver
1E2 OUTPUTS INPUT 3 BE4A5IOURS #OMPETEN#IES MEASUREMENT MET4O%S
6
2. To ensure that effective
training is in place in order to
uplift the competency levels
across all areas of
responsibility
To assist with a wee'ly training program in order to
educate the !"# departments on system setCups and
processes to achieve efficient systems.
To ensure all management are trained as needed with
any new system that is implemented within the !"#
environment
#oaching ( Training Training Matri&
System Set <p Matri&
A. To uphold the re1uired
company standards on
performance
To daily e&tract and analyse performance to achieve the
re1uired company standards with regards to labour
standards
To implement changes% as re1uired% to ensure ongoing
performance of labour standards are achieved
7nalytical
!esult driven
7ssertive
/ocused
"etermined
!ule .rientated
7ccuracy
Triceps $roductivity
!eports
+abor Standard !eport
Efficiency Scorecard
/inancial Drowth
Schedule
1E2 OUTPUTS INPUT 3 BE4A5IOURS #OMPETEN#IES MEASUREMENT MET4O%S
7
2. To fully understand and
maintain all e&penses
effecting areas of
responsibility within the
controllable budgets
To be aware of Set )udgets within areas of
responsibilities
To ensure full process compliance on systems are
maintained
To review +abor plans when needed% to ensure it is in
line with the case volumes in order to meet efficiency
standards
To continuously educate all parties on the proper
system set ups% to ensure overall costs are reduced
7nalytical
7ccurate
!ule .rientated
7ssertive
!esults "riven
/ocused
$ ( +
Efficiency Scorecard
Staff Scorecard
+abor plan
Transport Score #ard
$roductivity !eports
A. To achieve the re1uired
company Efficiency targets
and Standards
To ensure that the correct labor standards are set at all
times% and reviewed if need be.
To ensure that the productivity levels are at re1uired
standards through line managers
Ensure that trailer types setCups are utilized effectively in
order to achieve the ma&imum truc' turns per day on
locals
To ensure that system set for truc' utilization is
maintained to achieve a minimum of 564 in order to
maintain transport e&penses
Ensure that the Efficiency Score card is utilized to
identify and address any shortcomings and opportunities
7nalytical
7ccurate
!ule .rientated
7ssertive
!esults "riven
/ocused
#onflict Bandling
Team player
#reative
*nitiative
/le&ible
#ommunication
Efficiency Scorecard
Staff Scorecard
+abor plan
Transport Score #ard
+oad $lan
Triceps <tilization
!eport
$roductivity !eports
1E2 OUTPUTS INPUT 3 BE4A5IOURS #OMPETEN#IES MEASUREMENT MET4O%S
2. To ensure that "aily%
Wee'ly ( Monthly
.perational 7ctivities are met
%a!ly
"aily meetings with "epartmental managers to review
all score cards
"aily validation of all departmental scorecards and white
boards
!eview of Time ( 7ttendance E&ception !eports
!eview of variances from staff plan to actual and ta'e
re1uired steps to correct concerns
,alidate whether all nil pic's have been investigated
and any systems issues addressed
#hec' whether all Sin )in $allets are investigated and
7nalysis
!easoning
.rganizational
awareness
E&cellence
orientation
*nvestigative
orientation
Monitoring
/ME !eports
"ay .ff Schedule
+eave !eports
. " #
$Ms
*nvoice )oo'

8
any system issues addressed
/ME !eports with regards to issues must be
investigated and to validate whether to relevant
disciplinary action was ta'en
Ensure that all departments of responsibility is wal'ed in
order to detect process non compliance and process
ris' related issues
(ee)ly
To address non compliance on ."# ( 7dmin Self
7udits in terms of processes
Mont+ly
Ensure that days off ( leave plans are provided in
advance from "epartmental Managers
A. Stoc' Management
Effective distribution of stoc's
from "# to stores.
*nterrogate system to identify system issues that
prevents the >3 4 fulfillment of nonCpromotional *T)s
to all stores within A days of receipt
*nterrogate system to identify system issues that
prevents the >5 4 fulfillment of promotional *T)s to all
stores within A days of receipt.
7nalysis
!easoning
.rganizational
awareness
E&cellence
orientation
*nvestigative
orientation
Monitoring
"# Scorecard
Triceps
Micro strategy
*nformation $ortal
F. /TEs
Ensure that all +abor Standard measurements is in
place and that the set targets are achieved
7nalytical
7nalysis
E&cellent
orientation
+abor Standard
Scorecards
Triceps productivity
!eports
6% E&ternal 7udits Ensure full compliance of company processes within
your area of responsibilities
Ensure that all follow up and e&ecution of !7M !is'
findings have been completed within your areas of
responsibilities
Ensure that all issues and ris' findings noted by #MS
has been actioned accordingly
Ensure that all issues noted by the national +ogistics
team is addressed accordingly
7nalysis
!easoning
.rganizational
awareness
E&cellence
orientation
*nvestigative
orientation
Monitoring
M*7S 7udit
!7M 7udit
#MS !eport
+ogistics 7udit
1E2 OUTPUTS INPUT 3 BE4A5IOURS #OMPETEN#IES MEASUREMENT MET4O%S
9
2. To ensure that the re1uired
Service levels are in place
To ensure that the !oute $lan is e&ecuted daily
To ensure that #ustomer #alls logged related to
system ( process issues are attended to within G5
hours

.rganizational
awareness
E&cellence
orientation
*nvestigative
orientation
Monitoring
$lanning
"epartmental
Scorecards
"espatch
"epartmental
Scorecards
Missed
7ppointments !eport
A. To minimize ;il $ic's To ensure that all ;il $ic's are monitored daily
To ensure that all ;il $ic's are investigated for system
errors
7nalytical
$roblem Solving
White )oards
*nventory Scorecard
Triceps ad8ustment
!eport
F. To ensure that all <n -
actioned *T)s are within the
Service +evel 7greement for
both #orporate ( #ustomers
To ensure that <n C actioned *T) !eports are
monitored daily by relevant +ine Managers
7nalytical
$roblem Solving
. " #
"epartmental Score
#ards
: