Payal Saini

Payu_saini@yahoo.com D.O.B-19/10/1981
Ph No: 011-26254674 Mobile-9864068000
c/o Subhash Saini 89A Masjid Moth, Near New Delhi South Extension

ROFILE SYNOPSIS
Experience across facets such as client servicing, banking operations and business
development in banking sector
Currently associated with ICICI Bank Ltd .
Strong analytical skills. Proficient in handling the branch activities with strict adherence
to statutory norms laid down by RBI.
Possess interpersonal and organizational skills with demonstrated abilities in customer
relationship management.
NCFM (operation module), AMFI and IRDA certified.

ORGANIZATIONAL EXPERIENCE
– ICICI Bank Ltd. Guwahati
Assistant Manager I
Duration: July 2007 till date

– IDBI Bank Ltd. Guwahati

Senior financial consultant
Duration: December 2004 till July 2005

– ICICI Bank Ltd. Guwahati

Senior Sales Executive
Duration: August 2003 till December 2004

EDUCATIONAL BACKGROUND

– MBA (marketing & finance) 2005-2007

CGPA
ICFAI National College. Guwahati 8.91

– Bachelor of computer Applications 2000-2003

%age
IMIT,Guwahati 60.3

– HSC 1998-2000
%age
Army School, Guwahati 64.8

– HSLC 1997-1998
%age
Holy Child School, Guwahati 58.3

SUMMER PROJECT
 Bharti Tele-Ventures Kolkata
Duration 16 weeks
Project undertaken: “Consumer behavior pattern of mobile subscribers in
kolkata”
Project details:
• Analyzed the consumer behavior pattern of mobile subscribers in kolkata region
and the factors influencing consumer decision to opt for a particular service
provider
• Analyzed various brand building strategies of Airtel and its competitors and
identified loopholes.
KEY RESPONSIBILITY AREAS

Company: ICICI Bank Ltd. Designation: Assistant

Manager
➢ Branch Operations & Customer relationship management
• Handling all aspects of branch operations; savings account, current account, term
deposits, clearing, forex, demat accounts, FCRM, bond & IPO.
• Building and maintaining healthy business relations with HNI and corporate clients
and ensuring high customer satisfaction metrices by achieving delivery and service
quality norms.
• Ensuring process compliance as per AML guidelines, KYC and banking rules and
regulations.
• Managing customer centric banking operations by achieving the delivery and
service quality norms.
• Taking adequate measures to ensure conformance to guidelines prescribed by RBI.
• Implementing procedures for all round development of the branch and reducing
overall cost of the branch through various means
Key accomplishments:
• Awarded certificate of excellence for achieving highest WRP worth 20 lakhs in TPD
business.
• Have played a significant role in enabling the branch to face satisfactory audit
periods.
• Represented ICICI Bank at the forex meet at RBI guwahati.
• Awarded Eagle Eye Award for fraud detection.
Company: IDBI Bank Ltd. Designation: Senior Financial
consultant

• Mapping client requirement and providing expert advisory services pertaining to

selection of right product.
• Opening of demat accounts, corporate salary accounts and handling customer
grievances.
• Ensuring account opening forms are as per KYC guidelines and preparing the MIS.
Company: ICICI Bank Ltd. Designation: Senior sales executive
• Exploring potential business avenues and nurturing existing ones to market a wide
range of depository products.
• Providing customized solution to customers and utilizing the existing relationship
to cross sell TPD products
• Handling a team of market research executives and driving them for business
generation

Payal Saini:
Dated: