SR #

CR Name
Requirement
No.
1 Re-initiation Plan R1
2
Reprocessing in Bulk
Wrong Credentials
R1
R1
R2
R3
R4
R5
R6
R7
R8
R9
R10
R11
R12
R13
R14
R15
R1
R2
R3
R1
R2
6
Package Plan
Conversion
Reattempt
R1
3 no name
4 789 Blacklist sync
5
MNP Rejection on
Loan
7 no name
R1
R2
R4
R1
R2
R3
R4
R5
R6
R7
R8
R9
9
Single Name
Acceptance
R1
R1
R2
R3
R4
R5
R6
R1
R2
R3
R4
R5
12
IR ME Check R1
13
Magic Screen CR For
Siebel
R1
10 Siebel SR Deletion
7 no name
R3
11
Receipt Re-Name in
Siebel
8 Project-5 Phase 3A
Requirement Description
Bulk functionality for Rejected Import NPRs
While creating import NPR, new credentials should be accepted; currently there's
an expiry time of 20 days.
R1 Organization type field in Customer screen should either be read-only once
the value is set upon customer creation or in case it is editable, audit trail should
be maintained
R2 Designation field in the Contacts tab should allow space as special
character between words.
R3-New separated payment component for M2M SIMs to be developed in CRM.
Edit option required for Invoice Address. activity need to be created as well
Black List Option should available on Asset Tab. Visibility on Asset Tab
The Customer Tag should be place in Asset Tab for quick notification comments
tag should be visible on asset tab
There should be single portal for all tasks Temp Waiver, Adjustments, Waiver,
Email Id update and Invoices. -
Customers suggestion is to add different Invoice email address for their different
numbers even if they are on same ownership.
All VAS & Components status must be colour code to identify the respective
status.
Change Records Options for Asset Status Change in bulk in Asset Tab
Data export option from CRM in Postpaid Asset Tab
Sim-Modification through simplification tab in state of
Active/Blocked/Suspended/Restricted state.
Change Records options for Credit Class Change-Admin in bulk in Billing Account
Tab. Required Columns: Credit Class, Change Type, Reason, Duration (In Days),
Remarks
Change Records Options for Asset Status Change in bulk in Asset Tab; Required
Columns: Action Type, New Originator, New Reason, Comments
New tab needs to be added in main Tabs with the name of Modifications.
All currently blacklisted CNIC on Siebel need to be copied to 789 Server
789 Server should reject any subsequent requests for SIM activation
against blacklisted CNIC
Any future blacklisting of CNIC on Siebel should be simultaneously updated
on 789 Server to ensure both lists are in sync
stop porting out of numbers who have taken balance from TP as form of Loan (-ve
balance)
Daily Report of all NPRs rejected on this condition to be sent to certain email
(Default: MNP.Support@waridtel.com)
Automated Retry for PP Change on charge error
In case of Change of Ownership NADRA verification functionality of CNIC must
be in place to reduce entry of fake CNIC in our CRM.
System should not allow document Type and document number unaligned like if
CRO select Passport as document type in CRM then system should not allow him
to enter CNIC in document number field but alphanumeric passport only (format
needs to ensure).
system should show the source like COO done through Siebel or via 668
authorization process.
Any SO pertaining to the BVS should show BVS flag e.g. either it pass through
BVS or not.
Root cause fixation of data posting issue (Error Console)
Combo Box is required with list of values e.g. Defense Organization, NGO etc.
And this field should be mandatory. (Corporate Connections)
Designation field is required in contacts tab with other fields like First Name, Last
Name and Document Number. (Corporate Connections)
Respective Reports
existing MSISDN & CNIC should be removed from TP-PMD and triggered -1 at
local and if MSISDN reported to PMD than trigger -1
Business can un-authorize MNP numbers as per PTA direction and rights for MNP
number un-authorization only be assigned to the specific tracker 668 (S&SC) IDs
P-5 phase II implementation on dummy to actual functionality. (Prepaid tab)
Project-5 phase I and II should implement on simplification Tab.
P-5 phase II implementation on number authorization and/or un-authorization.
P-5 phase II implementation on individual to corporate and/or corporate to
individual.
P-5 phase II implementation should be done at number termination (GUI) and bulk
(bulks that are used in write-off activity and/or bulk number terminations like
recycling etc.). Inc. consumer & business segments
P-5 phase II implementation on change of ownership. (Consumer & business
Segments)
A Utility with the help of which CDM team can insert number in TP PMD layer
and utility can sync number on all relative nodes in system.
NPR generation, incase 667 message does not include the Subscribers Second
(last) Name
SR Deletion should be disabled or should have audit trail
SMS Functionality for Port in Numbers
Any MSISDN complaint for xyz reason will also display the count of complaint
related to the same work code against the same MSISDN
SR creation tab contains the fields to display package plan and IMSI for the
entered MSISDN. It should also be available when the SR records extracted from
the Siebel in available formats
package plan and IMSI should also be extracted in SR record
to segregate the re-escalated issues, no mechanism is currently available
To change all credit classes of same SME in bulk and in one go
To change asset status of same SME in Bulk in one go
To export MSISDNs and Puk & Pin Codes against ICC Codes from Inventory Tab
Need to change the receipt name from Telenor Pakistan Official payment Receipt
to Telenor Customer Service Activation Form
All the receipts of MNP activities need to lien with the fields in MNP receipts
Allowing multiple additions to the mutual exclusivity checklist against IR
The functionality requires that the Current balance parameter and Balance validity
parameter should be exposed to Magic Screen by TIBCO against any MSISDN in
real time.
Comments Effort Estimation
Poor Req. 500
Good to have 200
Poor Req. 200
Poor Req. 150
Good to have 300
Poor Req. 250
Poor Req. 200
Poor Req. 200
Poor Req. 300
Poor Req. 300
Poor Req. 250
Poor Req. 200
Poor Req. 200
Poor Req. 200
Poor Req. 250
Poor Req. 250
Poor Req.
300
Poor Req. (sync Activity) ?
Good to have 200
Good to have 300
Good to have 500
Good to have 500
Good to have 500
(CRM Modernization scope) ?
Good to have 200
Good to have 200
Good to have 200
Poor Req. 300
Poor Req. 200
Poor Req. 100
Poor Req. 100
Poor Req. 200
Poor Req. 200
Poor Req. 200
Poor Req. 200
Poor Req. 200
Poor Req. 250
Good to have 300
Good to have 500
1500
Good to have 250
subjected to response from
NADRA; if Project 5 is not needed
after BVS Go-Live then the CR
should be rejected
SR #
CR Name Requirement No.
1 Reinitiation Plan R1
2
Reprocessing in Bulk Wrong
Credentials
R1
R1
R2
R3
R4
R5
R6
R7
R8
R9
R10
R11
R12
R13
R14
R15
R1
R2
R3
R1
R2
6
Package Plan Conversion Reattempt -
Insufficient Balance
R1
no name 3
789 Blacklist sync 4
MNP Rejection on Loan 5
R1
R2
R3
R4
R1
R2
R3
R4
R5
R6
R7
R8
R9
9
Single Name Acceptance R1
R1
R2
no name 7
Siebel SR Deletion 10
Project-5 Phase 3A 8
R3
R4
R5
R6
R1
R2
R3
R4
R5
12
IR ME Check R1
13
Magic Screen CR For Siebel R1
No Name 11
Siebel SR Deletion 10
Requirement Description Comments Effort Estimation
Bulk functionality for Rejected Import NPRs No 500
While creating import NPR, new credentials should be accepted;
currently there's an expiry time of 20 days.
Yes 200
R1 Organization type field in Customer screen should either be read-
only once the value is set upon customer creation or in case it is editable,
audit trail should be maintained
No 200
R2 Designation field in the Contacts tab should allow space as special
character between words.
No 150
R3-New separated payment component for M2M SIMs to be developed in
CRM.
Yes 300
Edit option required for Invoice Address. activity need to be created as
well
No 250
Black List Option should available on Asset Tab. Visibility on Asset Tab No 200
The Customer Tag should be place in Asset Tab for quick notification
comments tag should be visible on asset tab
No 200
There should be single portal for all tasks Temp Waiver, Adjustments,
Waiver, Email Id update and Invoices. -
No 300
Customers suggestion is to add different Invoice email address for their
different numbers even if they are on same ownership.
No 300
All VAS & Components status must be colour code to identify the
respective status.
No 250
Change Records Options for Asset Status Change in bulk in Asset Tab No 200
Data export option from CRM in Postpaid Asset Tab No 200
Sim Modification through simplification tab in state of
Active/Blocked/Suspended/Restricted state.
No 200
Change Records options for Credit Class Change-Admin in bulk in Billing
Account Tab. Required Columns: Credit Class, Change Type, Reason,
Duration (In Days), Remarks
No 250
Change Records Options for Asset Status Change in bulk in Asset Tab;
Required Columns: Action Type, New Originator, New Reason, Comments
No 250
New tab needs to be added in main Tabs with the name of Modifications. No
300
All currently blacklisted CNIC on Siebel need to be copied to 789
Server
No (sync Activity) 0
789 Server should reject any subsequent requests for SIMactivation
against blacklisted CNIC
Yes 200
Any future blacklisting of CNIC on Siebel should be simultaneously
updated on 789 Server to ensure both lists are in sync
Yes 300
stop porting out of numbers who have taken balance from TP as form of
Loan (-ve balance)
Daily Report of all NPRs rejected on this condition to be sent to certain
email (Default: MNP.Support@waridtel.com)
Automated Retry for PP Change on charge error Yes 500
500 Yes
In case of Change of Ownership NADRA verification functionality of CNIC
must be in place to reduce entry of fake CNIC in our CRM.
System should not allow document Type and document number
unaligned like if CRO select Passport as document type in CRM then
system should not allow him to enter CNIC in document number field but
alphanumeric passport only (format needs to ensure).
system should show the source like COO done through Siebel or via 668
authorization process.
Any SO pertaining to the BVS should show BVS flag e.g. either it pass
through BVS or not.
500
Root cause fixation of data posting issue (Error Console) 0
Combo Box is required with list of values e.g. Defense Organization,
NGO etc. And this field should be mandatory. (Corporate Connections)
Designation field is required in contacts tab with other fields like First
Name, Last Name and Document Number. (Corporate Connections)
250
Respective Reports 200
existing MSISDN & CNIC should be removed from TP-PMD and triggered -
1 at local and if MSISDN reported to PMD than trigger -1
Business can un-authorize MNP numbers as per PTA direction and rights
for MNP number un-authorization only be assigned to the specific tracker
668 (S&SC) IDs
P-5 phase II implementation on dummy to actual functionality. (Prepaid
tab)
Project-5 phase I and II should implement on simplification Tab.
P-5 phase II implementation on number authorization and/or un-
authorization.
P-5 phase II implementation on individual to corporate and/or corporate
to individual.
P-5 phase II implementation should be done at number termination (GUI)
and bulk (bulks that are used in write-off activity and/or bulk number
terminations like recycling etc.). Inc. consumer & business segments
P-5 phase II implementation on change of ownership. (Consumer &
business Segments)
A Utility with the help of which CDM team can insert number in TP PMD
layer and utility can sync number on all relative nodes in system.
NPR generation, incase 667 message does not include the Subscribers
Second (last) Name
Yes 200
SR Deletion should be disabled or should have audit trail Yes 200
SMS Functionality for Port in Numbers No 300
1500
Accepted but
subjected to
response from
NADRA; if Project
5 is not needed
after BVS Go-Live
then the CR
should be
rejected
Any MSISDN complaint for xyz reason will also display the count of
complaint related to the same workcode against the same MSISDN
Can be 200
SR creation tab contains the fields to display package plan and IMSI for
the entered MSISDN. It should also be available when the SR records
extracted from the Siebel in available formats
No 100
package plan and IMSI should also be extracted in SR record No 100
to segregate the re-escalated issues, no mechanism is currently available No 200
To change all credit classes of same SME in bulk and in one go
No 200
To change asset status of same SME in Bulk in one go No 200
To export MSISDNs and Puk & Pin Codes against ICC Codes from Inventory
Tab
No 200
Need to change the receipt name from Telenor Pakistan Official payment
Receipt to Telenor Customer Service Activation Form
No 200
All the receipts of MNP activities need to lien with the fields in MNP
receipts
No 250
Allowing multiple additions to the mutual exclusivity checklist against IR
Yes 300
The functionality requires that the Current balance parameter and
Balance validity parameter should be exposed to Magic Screen by TIBCO
against any MSISDN in real time.
Yes 500
SR #
CR Name
Requirement
No.
1 Re-initiation Plan R1
2
Reprocessing in Bulk
Wrong Credentials
R1
R1
R2
R3
R4
R5
R6
R7
R8
R9
R10
R11
R12
R13
R14
R15
R1
R2
R3
R1
R2
6
Package Plan
Conversion
Reattempt
R1
3 no name
4 789 Blacklist sync
5
MNP Rejection on
Loan
7 no name
R1
R2
R4
R1
R2
R3
R4
R5
R6
R7
R8
R9
9
Single Name
Acceptance
R1
R1
R2
R3
R4
R5
R6
R1
R2
R3
R4
R5
12
IR ME Check R1
13
Magic Screen CR For
Siebel
R1
10 Siebel SR Deletion
7 no name
R3
11
Receipt Re-Name in
Siebel
8 Project-5 Phase 3A
Requirement Description
Bulk functionality for Rejected Import NPRs
While creating import NPR, new credentials should be accepted; currently there's
an expiry time of 20 days.
R1 Organization type field in Customer screen should either be read-only once
the value is set upon customer creation or in case it is editable, audit trail should
be maintained
R2 Designation field in the Contacts tab should allow space as special
character between words.
R3-New separated payment component for M2M SIMs to be developed in CRM.
Edit option required for Invoice Address. activity need to be created as well
Black List Option should available on Asset Tab. Visibility on Asset Tab
The Customer Tag should be place in Asset Tab for quick notification comments
tag should be visible on asset tab
There should be single portal for all tasks Temp Waiver, Adjustments, Waiver,
Email Id update and Invoices. -
Customers suggestion is to add different Invoice email address for their different
numbers even if they are on same ownership.
All VAS & Components status must be colour code to identify the respective
status.
Change Records Options for Asset Status Change in bulk in Asset Tab
Data export option from CRM in Postpaid Asset Tab
Sim-Modification through simplification tab in state of
Active/Blocked/Suspended/Restricted state.
Change Records options for Credit Class Change-Admin in bulk in Billing Account
Tab. Required Columns: Credit Class, Change Type, Reason, Duration (In Days),
Remarks
Change Records Options for Asset Status Change in bulk in Asset Tab; Required
Columns: Action Type, New Originator, New Reason, Comments
New tab needs to be added in main Tabs with the name of Modifications.
All currently blacklisted CNIC on Siebel need to be copied to 789 Server
789 Server should reject any subsequent requests for SIM activation
against blacklisted CNIC
Any future blacklisting of CNIC on Siebel should be simultaneously updated
on 789 Server to ensure both lists are in sync
stop porting out of numbers who have taken balance from TP as form of Loan (-ve
balance)
Daily Report of all NPRs rejected on this condition to be sent to certain email
(Default: MNP.Support@waridtel.com)
Automated Retry for PP Change on charge error
In case of Change of Ownership NADRA verification functionality of CNIC must
be in place to reduce entry of fake CNIC in our CRM.
System should not allow document Type and document number unaligned like if
CRO select Passport as document type in CRM then system should not allow him
to enter CNIC in document number field but alphanumeric passport only (format
needs to ensure).
system should show the source like COO done through Siebel or via 668
authorization process.
Any SO pertaining to the BVS should show BVS flag e.g. either it pass through
BVS or not.
Root cause fixation of data posting issue (Error Console)
Combo Box is required with list of values e.g. Defense Organization, NGO etc.
And this field should be mandatory. (Corporate Connections)
Designation field is required in contacts tab with other fields like First Name, Last
Name and Document Number. (Corporate Connections)
Respective Reports
existing MSISDN & CNIC should be removed from TP-PMD and triggered -1 at
local and if MSISDN reported to PMD than trigger -1
Business can un-authorize MNP numbers as per PTA direction and rights for MNP
number un-authorization only be assigned to the specific tracker 668 (S&SC) IDs
P-5 phase II implementation on dummy to actual functionality. (Prepaid tab)
Project-5 phase I and II should implement on simplification Tab.
P-5 phase II implementation on number authorization and/or un-authorization.
P-5 phase II implementation on individual to corporate and/or corporate to
individual.
P-5 phase II implementation should be done at number termination (GUI) and bulk
(bulks that are used in write-off activity and/or bulk number terminations like
recycling etc.). Inc. consumer & business segments
P-5 phase II implementation on change of ownership. (Consumer & business
Segments)
A Utility with the help of which CDM team can insert number in TP PMD layer
and utility can sync number on all relative nodes in system.
NPR generation, incase 667 message does not include the Subscribers Second
(last) Name
SR Deletion should be disabled or should have audit trail
SMS Functionality for Port in Numbers
Any MSISDN complaint for xyz reason will also display the count of complaint
related to the same work code against the same MSISDN
SR creation tab contains the fields to display package plan and IMSI for the
entered MSISDN. It should also be available when the SR records extracted from
the Siebel in available formats
package plan and IMSI should also be extracted in SR record
to segregate the re-escalated issues, no mechanism is currently available
To change all credit classes of same SME in bulk and in one go
To change asset status of same SME in Bulk in one go
To export MSISDNs and Puk & Pin Codes against ICC Codes from Inventory Tab
Need to change the receipt name from Telenor Pakistan Official payment Receipt
to Telenor Customer Service Activation Form
All the receipts of MNP activities need to lien with the fields in MNP receipts
Allowing multiple additions to the mutual exclusivity checklist against IR
The functionality requires that the Current balance parameter and Balance validity
parameter should be exposed to Magic Screen by TIBCO against any MSISDN in
real time.
Comments Effort Estimation
Poor Req. 500
Good to have 200
Poor Req. 200
Poor Req. 150
Good to have 300
Poor Req. 250
Poor Req. 200
Poor Req. 200
Poor Req. 300
Poor Req. 300
Poor Req. 250
Poor Req. 200
Poor Req. 200
Poor Req. 200
Poor Req. 250
Poor Req. 250
Poor Req.
300
Poor Req. (sync Activity) ?
Good to have 200
Good to have 300
Good to have 500
Good to have 500
Good to have 500
(CRM Modernization scope) ?
Good to have 200
Good to have 200
Good to have 200
Poor Req. 300
Poor Req. 200
Poor Req. 100
Poor Req. 100
Poor Req. 200
Poor Req. 200
Poor Req. 200
Poor Req. 200
Poor Req. 200
Poor Req. 250
Good to have 300
Good to have 500
1500
Good to have 250
subjected to response from
NADRA; if Project 5 is not needed
after BVS Go-Live then the CR
should be rejected
Good to have 4150
Poor Req. 5700
Project 5 1500
Total 11350
2 Requirements are Out of Scope