CUSTOMER SATISFACTION

1. How professional is our company?

How professional is our company? Extremely professional
Very professional
Moderately professional
Slightly professional
Not at all professional
2. How convenient is our company to use?
How convenient is our company to use? Extremely convenient
Very convenient
Moderately convenient
Slightly convenient
Not at all convenient
3. How well do you feel that our company understands your needs?
How well do you feel that our company understands your needs? Extremely well
Quite well
Moderately well
Slightly well
Not at all well
4. Compared to our competitors, is our product quality better, worse, or
about the same?
Compared to our competitors, is our product quality better, worse, or about the
same? A great deal better
Quite a bit better
Somewhat better
About the same
Somewhat worse
Quite a bit worse
A great deal worse
Don't know
5. Compared to our competitors, are our prices higher, lower, or about
the same?
Compared to our competitors, are our prices higher, lower, or about the
same? A great deal higher
Quite a bit higher
Somewhat higher
About the same
Somewhat lower
Quite a bit lower
A great deal lower
Don't know
6. Overall, how responsive have we been to your questions or concerns
about our product?
Overall, how responsive have we been to your questions or concerns about our
product? Extremely responsive
Quite responsive
Moderately responsive
Slightly responsive
Not at all responsive
7. Overall, are you satisfied with the employees at our company, neither
satisfied nor dissatisfied with them, or dissatisfied with them?
Overall, are you satisfied with the employees at our company, neither satisfied
nor dissatisfied with them, or dissatisfied with them? Extremely satisfied
Moderately satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Moderately dissatisfied
Extremely dissatisfied
8. Do you like our company, neither like nor dislike it, or dislike it?
Do you like our company, neither like nor dislike it, or dislike it? Like a great deal
Like a moderate amount
Like a little
Neither like nor dislike
Dislike a little
Dislike a moderate amount
Dislike a great deal
9. How well did our customer service representative answer your
question or solve your problem?
How well did our customer service representative answer your question or solve
your problem? Extremely well
Quite well
Moderately well
Slightly well
Not at all well
10. How likely is it that you would recommend this company to a friend
or colleague?
Not at
all
likely -
0
1 2 3 4 5 6 7 8 9
Extremely
likely - 10

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