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Psychology Case Study - Lalita
Psychology Case Study - Lalita
Case study:
“She did bring this issue to the notice of the HR at Nokia a week ago, and they gave her
an oral assurance to tackle this problem," Mysore, who was looking for a groom for his
daughter, said. Poonam Kaul, director of Nokia Corporate Communication, refuted that
Sonia had complained to the telecom handset manufacturer.
“We did take a look at the suicide note and there are many issues revolving around this.
We believe that no such problems existed at the work place. However, we have
requested the two managers to co-operate with any kind of investigations," she said.
ACP Nagaraj said they were verifying whether Sonia had complained to Nokia and also
the reason for no action being taken against the accused. Meanwhile, Dr M J Thomas,
consultant psychiatrist at the Sagar Apollo Hospital, said, harassment or sexual
harassment has different definitions based on an organisation, culture and law. “In this
case, if Sonia was expressing about harassment, the organisation might not feel that it
was harassment," he added. Sonia’s body was found after her father and
Venkataraman, another Nokia employee and her friend, grew suspicious and informed
the police. Venkataraman, a native of Chennai, said he visited Sonia’s house on Friday
morning since she could not be reached on her mobile phone since noon the previous
day. He found the door locked and alerted her father, a BSNL employee in Mysore, who
came to Bangalore. “The police had to break open the door,” he said. The body was
found in a partially decomposed state. Venkataraman, who joined Nokia four months
ago, alleged the accused used to sideline Sonia at work. He also said she was suffering
from depression for the last couple of months, due to harassment at the work place. In
her note to parents, she accused the managers of pressurizing her to quit the job. “I
have always performed well, yet, they would say that my performance was bad. When I
asked them they said that I did not entertain guys in the team. I am unable to bear the
torture.” The suicide note also said she wanted the software industry employees, who
were suffering to get justice. “I need a rule to be made for hurting people, against
managers who torture. Please arrest them… save working women (sic)
humiliation…Help working women from exploitation,'' Sonia said in the note addressing
the media and police.
II. Intervention:
Our client would be Sonia and the two managers. We would choose different schools of
thoughts or the theories to analyze the case. The 26 year old Sonia committed suicide.
Now taking the case facts into considerations a psychologist can explain the problems
of Sonia and the two managers from different perspectives:
The behavioral perspective talks about conditioned responses and learned behavior
i.e. all human behavior is learned and there is nothing called I’m inherently born with
it.
A behaviorist would explain the changes in the behavior of Sonia after joining
the job.
The effect of her relationship which she had with her managers.
A behaviorist would explain her act of suicide as a learned response; she might
have seen people getting rid of problems after suicide. She might have heard
that suicide erases all the problems or it’s possible that one of her friends might
have committed suicide in her known sense under critical circumstances and
that is why she also followed the footsteps of her friend. As she mentioned in
her letter that it was the only option she had.
The behavior of her managers was not friendly with her as per her expectations
and the environment of her office was not good for her.
As explained in the national daily when they were given 5 days off, her
managers didn’t behave properly with her, gave no work to her and told her that
she can’t entertain others.
Inspite of her work she was never praised. This might have led her to think low
of herself.
The environment was not conducive for her development.
Her managers behaved in that way because this thing might have given them
some sort of rewards like the female employees might have given up under
pressure to their wishes.
The managers would have got what they wanted from the female employee that
is why they behaved in the same way with Sonia and which led to humiliation for
Sonia.
Sonia might have thought of herself higher than her bosses and this would have
led to conflicts between the two parties.
Her managers might have tried to show off their power of position and they might
have found a way in harassing a female employee. This might have given them a
good feeling about themselves by troubling her.
The humanistic perspective would focus on self esteem of Sonia and her
managers. They might have had conflicts between them.
Cognition refers to perception of the world around us, learning, memory and thinking
and comprehension of our social environment. It also refers to the processing of
information which we get from our senses and the difference in perception
processes.
The cognitive perspective would explain the behavior of the managers in terms of
their perception regarding Sonia as week female employee who can be harassed
and they would get away. They would have had earlier such experiences.
The managers would have found it easier to get away after such acts. Even the
HR was not supportive towards Sonia.
Sonia might have had this thing in her memory that after committing suicide
people get rid of problems. That is why she committed suicide.
She planned her suicide and left a note.
It’s possible that after joining the job her perception of the workplace changed
and she was not able to cope up with the current work pressure.
6. The psychoanalytic perspective:
This perspective talks about the expression of unconscious drive that shows up in
behavior and thoughts. The key idea is that when these impulses are unacceptable
or when they make us anxious we use defense mechanism.
It talks about the defense mechanism displacement that when we are too angry
at someone who is too powerful then we deflect our power in some other ways
and this is what Sonia did by committing suicide. She was not able to show her
anger against her managers and so the ultimate end she got for her problem was
suicide, by hurting herself. She was angry and frustrated due to her bosses and
her work and work – place.
One of the handwriting experts after analyzing her handwriting had following
conclusions about her: “She's rebellious, does not compromise on her pride and
dignity, cannot express herself, physically frustrated, and suspicious about her
looks and relationships, sensitive, high stress levels and dejected. At the same
time, she is individualistic, creative, artistic, and was one who wants to stand out
in the crowd,"
Her feelings of resentment were seen in the suicide note as well.
The psychoanalytic perspective may talk of her hidden desires, she might have
wanted to grow faster in her position and wasn’t able to succeed or she herself
might have approached her managers and didn’t get the response she wanted
and due to humiliation she committed such crime.
She had this feeling that she would be able to set a landmark for female
employees taking in examples if many who sacrificed their lives.
It talks about the changes in behavior in relation to changes in body-the nervous and
the glandular systems.
It was given in the case that Sonia was suffering with depression.
Depression affects individuals with out discriminating against race, gender, or
age, yet among adolescents, the incidents of depression have increased
significantly. The same happened with Sonia.
With changes of their position in the society, responsibilities for and ambiguities
about the future, along with romantic relationships or alienation from such, are
substantial causes of anxiety and stress to an individual. For Sonia her work
place was troubling her.
Depression leads to low energy, cognitive difficulty, irritability, sad mood, guilt,
low self-esteem, social introversion, pessimism and instrumental helplessness,
thus a person starts alienating herself from society and commits suicides.
According to the American Journal of Psychiatry there is growing evidence of an
association between suicidal tendencies and a low level of the neurotransmitter
serotonin. A higher rate of suicide attempts has been found in depressed patients
whose spinal fluid contains low levels of a breakdown product of neurotransmitter
serotonin. In addition, several studies have also found higher numbers of
serotonin nerve receptor type in the brains of the suicide victims. Lack of the
normal amount of serotonin is a chemical imbalance; it affects the prefrontal
cortex of the brain, which seems to be the area most impacted by a serotonin
system dysfunction (Larkin and Marilynn 1996). Such evidence of a chemical
imbalance in a brain corroborates a statement that suicide attempts are not of a
character flaw, but a chemical.
Her managers were more aggressive.
The cerebral chemical imbalance leads to suicidal tendencies.
Theory of emotions:
Sonia was depressed, she got no help and finally the ultimate solution that she
saw was to end her life and response came in the way of suicide.