21200 E Country Vista Dr Apt F203, Liberty Lake, WA 99019(509) 868-7067tavis.ferguson@outlook.

com
Tavis J. Ferguson
Objective
To obtain gainful full or part time employment
Experience
June 4, 2014 - Present Qualfon (Center Partners) Post Falls, ID
Zulily Customer Support Representative
Multitasked between 15 company-based internet tabs while operating a multi-line phone
Inquired about Customer Orders via phone and email ie: tracking shipment
Ability to build rapport with Customers and de-escalate as necessary

April 22, 2014 Autism Speaks Hermiston, OR
Frozen Yogurt charity event
Donation Coordinator (Volunteer)
Collaborated with Hostesses in various aspects of preparation.
Collected 18 donations estimated valued at $798 in 7 days.
Assisted with setup of event and arrangement of auction and raffle items.
A total of $611 was raised via the charity event.

February 24, 2014
March 18, 2014
Providence Health & Services Liberty Lake, WA
Insurance AR Specialist (Temp Position)
Inquired about Oregon based Hospital claim statuses in Epic System for Regence Insurance.
Extensive usage of One Health Port, WA Provider One, and several insurance websites.
Noted Patient records as to the statuses of claims for other departments to work.

November 26, 2012
October 4, 2013
Providence Physician Services Spokane Valley, WA
Patient Account Representative (Temp position)
Verified insurances pre appointment for 8 Spokane Providence clinics in Epic computer system.
Used Centricity Business prior to 2/2013 --- completed Epic training 1/2013 | People of
Providence orientation completed 2/2013.
Completed patient registration screens while updating incorrect demographics.
Extensive usage and knowledge of: One Health Port, WA Provider One, Emdeon and Meditech.
Several daily communications with insurance companies via telephone and email to verify
information not in CBIZ or Epic. --- Received training 5/2013 in Epic WQ 17096: Charge
Review, primarily corrected insurance information for dates of service from the 2/4/2013 rollout.
From office, remotely assisted Patient Service Reps, and answered questions regarding insurance
as they arised.
Advanced skills pertaining to usage of Microsoft Office Suite
(509) 868-7067tavis.ferguson@outlook.com
Tavis J. Ferguson
November 22, 2010
April 15, 2011
Pathology Assoc. Medical Labs Spokane, WA
Billing Specialist (Temp position)
Clarified details of WA Medicaid eligibility, noted HCFAs accordingly, and submitted to the
respective billing department in anticipation of receiving payment
Within A/R computer system, reviewed claims, and printed hard copies of primary EOBs to
submit to secondary insurance companies which were unable to be submitted via Electronic Data
Interchange
Manually keyed 15,000 Medicaid claims in 90 days into the CO state web portal in anticipation
of payment
Scanned documentation such as EOBs into the company-wide database as for proper billing of
claims.
August 1, 2008
November 19, 2010
Staples Spokane, WA
Cashier (Sales Associate)
Attained Employee Of the Month twice within first year of employment --- 9/2008, 4/2009
Developed an inordinate knowledge of Office Supplies & Business Technology Items
Rapidly, yet accurately totaled customer purchases with a nightly balanced register
Processed Customer shipments via in-store UPS counter
Assisted Customers with ordering items off of Staples online kiosk
Developed positive rapport with several People in Spokane ranging from Individuals, to
Television personalities, Healthcare Personnel and Real Estate Agents; networking with several
of them
Education
January 21, 2009
November 19, 2009
Carrington (Apollo) College Spokane Valley, WA
Medical Billing & Coding Associate Degree
Classes completed included but are not limited to: Accounts Receivable, Collection on Patient
Accounts, Accounts Payable, Practice Management Software, ICD-9-CM coding, CPT-4 coding,
HIPAA, Medical & Legal Ethics, Advanced Computer Literacy, Scheduling, Check-in and
Check-out of Patients, Introduction to CMS-1500 and UB-04, Resume Prep, Externship at a now-
defunct Chiropractic billing office in Spring 2010.
References
References are available on request.