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Top 10 BlackBerry Troubleshooting Tips
Top 10 BlackBerry Troubleshooting Tips
Top 10 BlackBerry Troubleshooting Tips
Introduction
The most commonly encountered problems can be resolved with one of the techniques described, below. Try one
or more of these before calling BlackBerry® technical support.
As of 1 February 2003, customers who purchased a BlackBerry Wireless Handheld™ from Research In Motion®
will be charged a fee to receive technical support. To avoid unnecessary support charges, try these
troubleshooting steps before you contact BlackBerry technical support.
Troubleshooting Tips
1. Check the signal strength
Checking the signal strength of your handheld will verify whether or not your handheld has a strong enough
signal to send and receive wireless information.
1. Turn on your handheld.
2. Click the Options icon. The Options screen appears.
3. Click Status. The Status screen appears.
4. In the Signal field, verify the value is less than 100dBm. A weak signal shows a number higher than
100dBm, such as 111dBm.
Note: For BlackBerry handhelds based on Java™, verify GPRS, 1X or NXTL network status indicators appear
in the status section of the screen.
• Press the Alt key + the Shift key + the Backspace key simultaneously
• Insert a paper clip into the reset hole, located beneath the battery cover, to perform a hard reset. On
some handhelds the reset hole is located the back of the handheld.
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Conclusion
If you are still experiencing issues after troubleshooting, view the available options for BlackBerry technical
support at http://www.blackberry.com/support/options/getting.shtml.
If you are a TSupport subscriber, visit http://www.blackberry.com/support/tsupport/ index.shtml.
If you know that you require Incident-Based Support, visit
http://www.blackberry.com/support/options/index.shtml - ibs.
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