the process of making & sharing information and ideas in the workplace or set applications (docs you create). Finding and using information and sharing meanin g. e.g. proffesional communicates with others about a technical subject. they use 4 skils to create, design and transmit tech info so people can use (Safetly, Effectively & Effieicntly.) Skills of best tech communicators. Audience analysis- create and find info on subject most suited to audienc, skillfully arrange in meet their needs and preferences, select the appropriate medium to deliver the msg most applications of technical information- blogs, reports, websites, texbooks audience- probably peers, ppl outside company. purpose- motivate ppl to take action, reinforce change attitudes about subject help ppl do their own tasks What are your roles as a communicator? Writer- you will create documents and oral presentations member of a project team= work collaboratively with others to produce docs for various audiences. information resource for other in comp- org today need info and u are required to help provide it e.g communicate with co workers who want advice and info. communicate with vendors, supplies & customers to help em understand your industry and your org products and services. What are the characteristics of a technical document? Addresses particular readers. analyze his skills, what details and amount he int erested in & attitude to ideas to choose which document type, structure, details to include , vocab & style. make profile for unknown, exclude what would embarass if reach unexpected audience i.e. press. reactions to design, sturcture, vocab, language & style different in other cultures. Produced collaboratively- teams make complex docs cause no one has all skill, time, info to make it. e.g. colleage/ peer review or dozens professionals on 100pg doc. social media convient where ppl ask tech Qs internally and externa lly. helps readers solve problems - learn something new, carryout task. watch vid on employee health benefits so you can analyze situation and solve problem (of choice). Reflects and organizations goals and culture. further goals. appointed overseer of edu program submits reports to boss & informs public throu t.v., flyers, brochures, radio, pamplets, course materials to secure funds and reach audience. employee blogs help establish reputation based on values. Design to increase readability - make doc look professional and attractive good impression helps accomplish task. Navigate of document e.g. colors, heading and highlights so readers eeasy find what they need. Help readers understand e.g. different colors and size for warni ngs to emphasize importance. Consists of words/ pics or both 5 funcions -generate interest and appeal to read ers & Communicate hard concepts, instructions and descriptions of objects and process, large quantifiable data, non-native speakers. Excellence measueres Honesty- right thing for making smart decisions, lies hurt readers, lying can le ad to legal action, , Clarity - avoid danger and expensive. Accessibility - easy to find what u need quick to avoid unnecessary part. , Conciseness - short for busy ppl to get needed. economical structure, grammar, words size. , Comprehensiveness - background to understand, details so easy to follow and pe rfom tasks, supporting materials (attached?). Completeness needed for Safe,Effecient,Effecti ve use .doc is project record from beg to end Correctness- or confuse readers, make inaccuracies & unprofessional apperance = reject conclusion b/c info gatherer, analyzer & presenter suspect skill level. Accuracy- opposite annoying and ethically u must be unbiased and objective or r eaders will doubt you Professional Appereance- +ve impression, good design, neatness, follow format s tandards.