Customer Service Nuggets

These useful nuggets are helpful reminders to treat each customer with the care and
dedication they deserve.



You cannot do today's job with yesterday's methods and be in business tomorrow.



Most of your competition spends their days looking forward to those rare moments when
everything goes right. Imagine how much leverage you would have if you spent your time
analyzing those moments when it doesn't.



It is in this moment you have the power to be the solution.



I've learned that people will forget what you said, people will forget what you did, but people
will never forget how you made them feel.



A business should have as few rules as possible, and should be prepared to break any of them
at any time.



Loyal customers, they don't just come back, they don't simply recommend you, they insist
that their friends do business with you. He profits most who serves best.



As far as customers are concerned you are the company. This is not a burden, but the core of
your job. You hold in your hands the power to keep customers coming back - perhaps even to
make or break the company.



Choose to deliver amazing service to your customers. You'll stand out because they don't get
it anywhere else. Customers don't expect you to be perfect. They do expect you to fix things
when they go wrong.



Good service is good business.



A sale is not something you pursue; it's something that happens when you're immersed in
servicing your customers. Being on par in terms of price and quality only gets you into the
game. Service wins the game.



Make a habit of dominating the listening and let the customer dominate the talking.



You have to treat your employees like customers. When you treat them right, then they will
treat your outside customers right. To earn your customers' trust, first earn your employees'
trust.



The better the service, the less price becomes an issue.



Sometimes it's easier to change "people" than it is to "change" people. Your most unhappy
customers are your greatest source of learning.



Being on par in terms of price and quality only gets you into the game. Service wins the
game.



As far as customers are concerned you are the company. This is not a burden, but the core of
your job. You hold in your hands the power to keep customers coming back - perhaps even to
make or break the company. When a customer calls us, orders from us or walks through our
front door they have chosen to do business with... US.

Not the business down the street...
Not the business across town...
US.

OUR actions should show that we are happy they made that decision!



68% of customers leave because of an attitude of indifference by the owner, manager, or
some employee.



96% of customers don't complain. They just don't come back. As far as customers are
concerned, you are the company. This is not a burden, but the core of your job. You hold in
your hands the power to keep customers coming back - perhaps even to make or break the
company.



Forget about the sales you hope to make and concentrate on the service you want to render.



Without great employees you can never have great customer service. It is a good investment
to spend resources to retain existing customers. Your best customer is your current customer.
Expect your entire operation to revolve around them.



I won't complain. I just won't come back.



When you serve the customer better, there's always a return on your investment. Treat every
customer as if they sign your paycheck ... because they do.



There is only one boss. The customer. And he can fire everybody in the company from the
chairman on down, simply by spending his money somewhere else.



Your customers expect your entire operation to revolve around them. When customers leave,
they take their business, plus their referrals, and give it to your competition.



There is less to fear from outside competition than from inside inefficiency, lack of courtesy
and bad service.



Never underestimate the power of the irate customer. Although your customers won't love
you if you give bad service, your competitors will.



The customer's perception is your reality.



When you serve the customer better, there's always a return on your investment. Customers
who are merely satisfied remain your customers only as long as everything goes their way. If
you're not serving the customer, your job is to be serving someone who is. More business is
lost every year through neglect than through any other.