Tickets No Appname

GID Metrics Tool - Maintenance Tickets Data Col
Note:
1. This template must be updated at the time of the uploading the ticket details into GID Metrics T
2. The project should get the details from their respective ticket management tool (if any) or shou
3. The order of header columns in the 'Ticket Data'
4. The name of header columns in the 'Ticket Data'
5. The data values should be entered in the same format as mentioned in header row.
Field
Problem Ticket ID
Problem Ticket Type
Require
d?
Y
Y
Ticket Severity
Ticket Complexity
Problem Ticket
Problem Ticket
Problem Ticket
Timestamp
Problem Ticket
Problem Ticket
Problem Ticket
Received Timestamp
Expected Response
Expected Resolution
Y
O
O
Responded Timestamp
Resolved Timestamp
Closed Timestamp
O
O
D
Ticket Status
Is Rejected by User
Met Response SLA?
Met Resolution SLA?
Total Effort [in PH]
Problem Description
Resolution Description
Technology
TAC Name
TAC Service Offering Name
O
O
O
Y
Y
TAC Cluster ID
Source Type [Max 100 Chars]
O
O
Application Name [Max 100 Chars]
Key
Y
C
D
O
Document Re
Date
Version
25-Mar-2011
10-May-2011
1.0
1.1
27-Jun-2011
1.2
18.July.2011
22.July.2011
26.Sep.2011
8.Feb.2012
1.3
1.4
1.5
1.6
27.Feb.2012
1.7
27.Nov.2013
1.8
15.Jan.2013
5.Feb.2013
21.May.2013
1.9
2.0
2.1
21.May.2013
2.1
8.Oct.2013
2.2
16.Dec.2013
2.3
D Metrics Tool - Maintenance Tickets Data Collection Template
the time of the uploading the ticket details into GID Metrics Tool.
from their respective ticket management tool (if any) or should enter manually.
e 'Ticket Data' worksheet should not be interchanged.
e 'Ticket Data' worksheet should not be changed.
d in the same format as mentioned in header row.
Description
Problem Ticket Identifier. Unique # to identify each ticket.
Type of the problem ticket and it must have one of the following values only as applicable to the project.
Bug Fix, PMR, User Query, Production Problem, Production Support, Proactive Maintenance, Release
Management, Adhoc Analysis & Documentation or Others.
Severity of the ticket. It must have one of the following values only as applicable to the ticket
- 'Severity - 1', 'Severity - 2', 'Severity - 3', 'Severity - 4', 'Severity - 5', 'Others'
Complexity of the ticket. It must have one of the following values only as applicable to the ticket.
- 'Very High, 'High', 'Medium', 'Low','Very Low'
Date and Time the ticket was received for resolution. Time must be in 24hrs format.
Date and Time by when the user is expecting a response for the ticket. Time must be in 24hrs format.
Date and Time by when the user is expecting a resolution for the ticket. Time must be in 24hrs format.
Date and Time by when the support team "Responded" for the ticket. Time must be in 24hrs format.
Date and Time by when the support team "Resolved" the ticket. Time must be in 24hrs format.
To be provided if the "Ticket Status" is "CLOSED".
Date and Time by when the support team "Closed" the ticket. Time must be in 24hrs format.
Status of the problem Ticket. It must have one of the following values only
OPEN, ONHOLD, INPROGRESS, RESOLVED or CLOSED.
1. Is problem ticket was rejected by end user? It must have either "Y" or "N" values only.
2. To be provided if the "Ticket Status" is "CLOSED".
1. Is problem ticket met the Response time SLA as per the contract with the customer. It must have either "Y",
"NA" values only.
2. Is
To problem
be provided
if the
Status" is
"CLOSED".
1.
ticket
met"Ticket
the Resolution
time
SLA as per the contract with the customer. It must have either "Y"
"NA" values only.
2.
be Effort
provided
if the
"Ticket
Status"and
is "CLOSED".
1. To
Total
spent
for the
resolution
should be reported only in "Person Hours".
2. To be provided if the "Ticket Status" is "CLOSED".
Brief description of the problem ticket. Maximum of 250 characters only.
Brief description of the resolution. Maximum of 250 characters only.
Technology of the ticket raised. Should be one of the options from the drop down values provided.
TAC Name of the ticket. Should be one of the options from the drop down values provided.
Service Offering name of the Ticket. Should be one of the options from the drop down values provided.
Selected Service Offering should be one belongs to TAC
Cluster ID of the ticket. Should be one of the options from the drop down values provided.
Selected Cluster should be one belongs to TAC / Service Offering. Refer to work sheet "Additional Details" for m
information.
Name of the external source (if any) like TSRM, HP QC etc from where data has been extracted to report in the
Name of the application (if any). This information will be mandatory provided the project has agreed to submit t
Description
Yes, required
Yes, calculated or may be entered

Depends on other data.
Optional
Document Revision History

Author
Baseline Version
Updated 'Tickets Data' worksheet as per the PCR of Rel 1.0.
1. Marked mandatory columns in blue.
Marked "Total Resolution Effort" and "Problem Description" as non madatory and fix applied in the macro valida
1. To mandate "Total Resolution Effort" information only if status of the ticket is "Closed".
2. 'Problem desription' and 'Resolution description' to accept additional special characters like full stop(.) semic
and colon (:), forward slash (\) and backward slash (/) apart from English alphabets, Numbers [0 to 9], Undersc
Hyphen(-)
and parantheses.
'Problem desription'
and 'Resolution description' to accept additional special characters like comma (,), plus (+
Resolved Date is made optional even the ticket status is "Resolved".

Fomat of the cells in the "Tickets Data" applied upto 500 rows only.
UAT Rel 2.0 comments incorporated
1. Allowed to have Enter / New Line character against the Problem / Resolution Description details.
2. Is Rejected by User, Met Resolution SLA and Met Response SLAs made mandatory only for "Closed" tickets.
1. Removed the restiction of allowing only English characters against Ticket ID, Problem / Resolution description
2. Mandated +ve numeric value, greater than ZERO against "Total Resolution Effort" column.
1. Introduced Ticket Complexity
2. Validations added to mandate the ticket expected / actual response and resolution dates based on Met Respo
SLA / Met Resolution SLA and Ticket Status.
1. R4 UAT defect issue fixed
Baseline Version
Removed the macro validations which was mandating the "Expected Response/Resolution" and "Actual Respons
Resolution" information when "Met Response SLA" and "Met Resolution SLA" was having the value "NA".
Removed the macro validations which was mandating the "Expected Response/Resolution" and "Actual Respons
Resolution" information when "Met Response SLA" and "Met Resolution SLA" was having the value "NA".
Baseline Version as of R4.2 - Introduced Technology, TAC Name, TAC Service Offering Name, TAC Cluster ID, So
Type [Max 100 Chars], Application Name [Max 100 Chars] and macro code changes are done to handle the busi
logic related to these new columns.
Changes to TAC SO Cluster Master
the application attribute.
Remarks
IBM Account - Development Team

IBM
IBM
IBM
IBM
Account
Account
Account
Account
Development
Development
Development
Development
Team
Team
Team
Team


GID Metrics Tool - Maintenance Tickets Data Collection Template
# While opening the file, 'Enable Macros' button must be clicked for the template to work pro
# Mandatory fields are marked as Blue. Cell level format and data lookup values [wherever re
'Validate Data' button to validate the data at any time. The result of validation c
# Click on 'Delete Row' button will delete the selected row.
# Click on 'Insert Row' button will insert a blank row above the selected row.
# Click on
# File will not get saved until the user corrects the data as per the validation comments.
# Data against Columns 'E' to 'J' must be entered in the 'yyyy-mm-dd hh:mm' format only.
Delete Row
Insert Row
Problem Ticket
ID
Problem Ticket Type
Ticket
Severity
14964713
Production Support
Severity - 2
14964453
Production Support
Severity - 2
14963210
Production Support
Severity - 2
14963209
Production Support
Severity - 2
14961962
Production Support
Severity - 2
14960571
Production Support
Severity - 2
14960545
Production Support
Severity - 2
14955747
Production Support
Severity - 1
14952083
Production Support
Severity - 2
14952066
Production Support
Severity - 1
14952065
Production Support
Severity - 1
14951349
Production Support
Severity - 2
14946212
Production Support
Severity - 2
14945227
Production Support
Severity - 2
14914825
Production Support
Severity - 2
14903465
Production Support
Severity - 2
14964718
Production Support
Severity - 4
14964634
Production Support
Severity - 3
14964633
Production Support
Severity - 4
14964632
Production Support
Severity - 4
14964631
Production Support
Severity - 4
14964628
Production Support
Severity - 4
14964627
Production Support
Severity - 4
14964626
Production Support
Severity - 4
14964496
Production Support
Severity - 3
14964492
Production Support
Severity - 3
14963853
Production Support
Severity - 3
14963737
Production Support
Severity - 4
14963245
Production Support
Severity - 3
14963241
Production Support
Severity - 3
14963239
Production Support
Severity - 4
14963230
Production Support
Severity - 4
14963228
Production Support
Severity - 4
14963227
Production Support
Severity - 4
14963226
Production Support
Severity - 4
14963225
Production Support
Severity - 4
14963224
Production Support
Severity - 4
Ticket
Complexity
High
High
High
High
High
High
High
Very High
High
Very High
Very High
High
High
High
High
High
Low
Medium
Low
Low
Low
Low
Low
Low
Medium
Medium
Medium
Low
Medium
Medium
Low
Low
Low
Low
Low
Low
Low
Problem Ticket
Received
Timestamp [yyyymm-dd hh:mm]
2013-12-31 17:58
2013-12-30 18:38
2013-12-29 17:40
2013-12-29 17:16
2013-12-26 17:57
2013-12-23 10:28
2013-12-22 17:42
2013-12-18 04:32
2013-12-15 21:07
2013-12-13 07:42
2013-12-13 05:49
2013-12-11 19:45
2013-12-09 09:53
2013-12-05 20:45
2013-11-04 12:23
2013-10-23 03:05
2013-12-31 20:32
2013-12-31 11:28
2013-12-31 11:10
2013-12-31 10:17
2013-12-31 10:15
2013-12-31 06:16
2013-12-31 06:16
2013-12-31 06:16
2013-12-31 05:51
2013-12-31 00:31
2013-12-30 10:10
2013-12-30 09:27
2013-12-30 13:07
2013-12-30 11:37
2013-12-30 10:32
2013-12-30 07:54
2013-12-30 07:27
2013-12-30 06:22
2013-12-30 06:05
2013-12-30 06:05
2013-12-30 06:04
14963223
Production Support
Severity - 4
14963222
Production Support
Severity - 4
14963221
Production Support
Severity - 3
14963219
Production Support
Severity - 4
14963218
Production Support
Severity - 3
14963213
Production Support
Severity - 4
14963212
Production Support
Severity - 4
14963207
Production Support
Severity - 4
14963128
Production Support
Severity - 4
14962016
Production Support
Severity - 4
14962015
Production Support
Severity - 4
14962014
Production Support
Severity - 3
14962011
Production Support
Severity - 3
14962008
Production Support
Severity - 3
14962007
Production Support
Severity - 3
14962006
Production Support
Severity - 3
14962005
Production Support
Severity - 3
14962004
Production Support
Severity - 3
14962001
Production Support
Severity - 4
14961999
Production Support
Severity - 3
14961997
Production Support
Severity - 4
14961960
Production Support
Severity - 4
14961959
Production Support
Severity - 3
14961958
Production Support
Severity - 3
14961956
Production Support
Severity - 3
14961955
Production Support
Severity - 4
14961951
Production Support
Severity - 3
14961950
Production Support
Severity - 4
14961948
Production Support
Severity - 3
14961947
Production Support
Severity - 4
14961652
Production Support
Severity - 3
14961651
Production Support
Severity - 4
14961631
Production Support
Severity - 3
14961630
Production Support
Severity - 3
14961629
Production Support
Severity - 3
14961625
Production Support
Severity - 3
14961624
Production Support
Severity - 3
14961621
Production Support
Severity - 4
14961618
Production Support
Severity - 3
14961615
Production Support
Severity - 4
14961614
Production Support
Severity - 4
14961613
Production Support
Severity - 4
14961611
Production Support
Severity - 4
14961366
Production Support
Severity - 3
14961362
Production Support
Severity - 4
14960933
Production Support
Severity - 3
14960581
Production Support
Severity - 4
14960574
Production Support
Severity - 4
14960573
Production Support
Severity - 3
14960572
Production Support
Severity - 3
Low
Low
Medium
Low
Medium
Low
Low
Low
Low
Low
Low
Medium
Medium
Medium
Medium
Medium
Medium
Medium
Low
Medium
Low
Low
Medium
Medium
Medium
Low
Medium
Low
Medium
Low
Medium
Low
Medium
Medium
Medium
Medium
Medium
Low
Medium
Low
2013-12-30 06:00
Low
Low
Low
Medium
Low
Medium
Low
Low
2013-12-24 03:29
Medium
Medium
2013-12-23 10:51
2013-12-30 04:45
2013-12-30 04:42
2013-12-30 01:24
2013-12-29 23:31
2013-12-29 20:58
2013-12-29 19:45
2013-12-27 20:31
2013-12-30 00:19
2013-12-27 17:36
2013-12-27 16:17
2013-12-27 15:07
2013-12-27 09:26
2013-12-27 08:12
2013-12-27 07:57
2013-12-27 07:25
2013-12-27 07:00
2013-12-27 07:00
2013-12-27 03:38
2013-12-27 00:24
2013-12-26 20:32
2013-12-26 09:33
2013-12-26 09:19
2013-12-26 09:15
2013-12-26 08:44
2013-12-26 07:19
2013-12-26 01:37
2013-12-26 01:06
2013-12-25 23:44
2013-12-25 20:31
2013-12-24 20:54
2013-12-24 20:32
2013-12-24 13:23
2013-12-24 12:04
2013-12-24 10:55
2013-12-24 06:54
2013-12-24 06:54
2013-12-24 05:06
2013-12-24 04:53
2013-12-24 04:01
2013-12-24 02:23
2013-12-24 00:13
2013-12-26 08:50
2013-12-26 05:07
2013-12-23 15:33
2013-12-23 15:41
2013-12-23 11:35
2013-12-23 10:38
14960570
Production Support
Severity - 3
14960566
Production Support
Severity - 4
14960564
Production Support
Severity - 4
14960560
Production Support
Severity - 4
14960559
Production Support
Severity - 4
14960557
Production Support
Severity - 4
14960555
Production Support
Severity - 3
14960554
Production Support
Severity - 4
14960551
Production Support
Severity - 4
14960550
Production Support
Severity - 4
14960549
Production Support
Severity - 4
14960548
Production Support
Severity - 4
14960547
Production Support
Severity - 4
14960546
Production Support
Severity - 4
14960544
Production Support
Severity - 3
14960543
Production Support
Severity - 4
14960540
Production Support
Severity - 4
14960535
Production Support
Severity - 4
14960531
Production Support
Severity - 4
14960530
Production Support
Severity - 4
14960529
Production Support
Severity - 4
14960528
Production Support
Severity - 4
14960527
Production Support
Severity - 4
14960526
Production Support
Severity - 4
14960525
Production Support
Severity - 4
14960524
Production Support
Severity - 4
14960523
Production Support
Severity - 4
14960522
Production Support
Severity - 4
14960521
Production Support
Severity - 4
14960520
Production Support
Severity - 4
14960519
Production Support
Severity - 4
14960508
Production Support
Severity - 4
14960507
Production Support
Severity - 4
14960156
Production Support
Severity - 3
14959377
Production Support
Severity - 3
14959376
Production Support
Severity - 4
14959375
Production Support
Severity - 4
14959370
Production Support
Severity - 3
14959367
Production Support
Severity - 4
14959366
Production Support
Severity - 4
14959365
Production Support
Severity - 4
14959364
Production Support
Severity - 4
14959363
Production Support
Severity - 4
14959362
Production Support
Severity - 4
14958269
Production Support
Severity - 3
14958268
Production Support
Severity - 3
14958265
Production Support
Severity - 4
14958260
Production Support
Severity - 3
14958259
Production Support
Severity - 3
14958244
Production Support
Severity - 4
14958242
Production Support
Severity - 4
14958239
Production Support
Severity - 4
14958238
Production Support
Severity - 4
14958237
Production Support
Severity - 4
Medium
Low
Low
Low
Low
Low
Medium
Low
Low
Low
Low
Low
Low
Low
Medium
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Medium
Medium
Low
Low
Medium
Low
Low
Low
Low
Low
Low
Medium
Medium
Low
Medium
Medium
Low
Low
Low
Low
Low
2013-12-23 10:24
2013-12-23 08:11
2013-12-23 06:40
2013-12-23 06:03
2013-12-23 06:03
2013-12-23 06:00
2013-12-23 05:44
2013-12-23 02:46
2013-12-23 00:39
2013-12-22 23:54
2013-12-22 23:03
2013-12-22 22:54
2013-12-22 20:38
2013-12-22 17:54
2013-12-22 17:37
2013-12-22 17:17
2013-12-22 09:51
2013-12-21 23:31
2013-12-21 23:11
2013-12-21 23:10
2013-12-21 23:01
2013-12-21 23:00
2013-12-21 22:50
2013-12-21 22:50
2013-12-21 22:40
2013-12-21 22:40
2013-12-21 22:31
2013-12-21 22:30
2013-12-21 22:20
2013-12-21 22:20
2013-12-21 22:10
2013-12-21 17:20
2013-12-21 16:30
2013-12-23 09:19
2013-12-20 05:44
2013-12-20 05:04
2013-12-20 04:51
2013-12-20 01:15
2013-12-19 22:26
2013-12-19 21:36
2013-12-19 21:36
2013-12-19 21:36
2013-12-19 21:35
2013-12-19 20:32
2013-12-19 15:37
2013-12-19 14:22
2013-12-19 11:08
2013-12-19 08:58
2013-12-19 08:30
2013-12-19 04:52
2013-12-19 04:23
2013-12-19 02:52
2013-12-19 02:25
2013-12-19 01:58
14958236
Production Support
Severity - 4
14958235
Production Support
Severity - 4
14956745
Production Support
Severity - 3
14955945
Production Support
Severity - 4
14955757
Production Support
Severity - 3
14955755
Production Support
Severity - 3
14955754
Production Support
Severity - 3
14955752
Production Support
Severity - 3
14955750
Production Support
Severity - 3
14955746
Production Support
Severity - 3
14955745
Production Support
Severity - 3
14955744
Production Support
Severity - 4
14955743
Production Support
Severity - 4
14955742
Production Support
Severity - 3
14955692
Production Support
Severity - 4
14955681
Production Support
Severity - 3
14955680
Production Support
Severity - 4
14955678
Production Support
Severity - 4
14955677
Production Support
Severity - 3
14955676
Production Support
Severity - 4
14955674
Production Support
Severity - 4
14955672
Production Support
Severity - 4
14955671
Production Support
Severity - 4
14955500
Production Support
Severity - 3
14955442
Production Support
Severity - 4
14955440
Production Support
Severity - 4
14955435
Production Support
Severity - 3
14954494
Production Support
Severity - 3
14954461
Production Support
Severity - 4
14954456
Production Support
Severity - 3
14953980
Production Support
Severity - 4
14953957
Production Support
Severity - 3
14953378
Production Support
Severity - 4
14952344
Production Support
Severity - 3
14952144
Production Support
Severity - 3
14952142
Production Support
Severity - 3
14952140
Production Support
Severity - 3
14952139
Production Support
Severity - 3
14952138
Production Support
Severity - 3
14952137
Production Support
Severity - 4
14952136
Production Support
Severity - 3
14952135
Production Support
Severity - 3
14952134
Production Support
Severity - 3
14952133
Production Support
Severity - 3
14952132
Production Support
Severity - 3
14952131
Production Support
Severity - 3
14952130
Production Support
Severity - 4
14952128
Production Support
Severity - 4
14952127
Production Support
Severity - 4
14952126
Production Support
Severity - 4
14952125
Production Support
Severity - 4
14952124
Production Support
Severity - 4
14952123
Production Support
Severity - 4
14952122
Production Support
Severity - 4
Low
Low
Medium
Low
Medium
Medium
Medium
Medium
Medium
Medium
Medium
Low
Low
Medium
Low
Medium
Low
Low
Medium
Low
Low
Low
Low
Medium
Low
Low
Medium
Medium
Low
Medium
Low
Medium
Low
Medium
Medium
Medium
Medium
Medium
Medium
Low
Medium
Medium
Medium
Medium
Medium
Medium
Low
Low
Low
Low
Low
Low
Low
Low
2013-12-19 01:28
2013-12-18 20:32
2013-12-18 06:23
2013-12-17 09:11
2013-12-18 09:26
2013-12-18 08:59
2013-12-18 08:58
2013-12-18 08:46
2013-12-18 08:17
2013-12-18 04:24
2013-12-18 03:22
2013-12-18 02:39
2013-12-18 01:58
2013-12-18 00:21
2013-12-17 15:29
2013-12-17 08:16
2013-12-17 06:19
2013-12-17 05:35
2013-12-17 03:19
2013-12-17 01:53
2013-12-17 00:21
2013-12-16 22:31
2013-12-16 21:05
2013-12-17 22:07
2013-12-17 09:23
2013-12-17 09:20
2013-12-17 08:49
2013-12-16 12:50
2013-12-16 09:29
2013-12-16 08:56
2013-12-13 15:02
2013-12-13 14:31
2013-12-13 07:27
2013-12-12 15:31
2013-12-16 11:51
2013-12-16 09:58
2013-12-16 08:54
2013-12-16 08:23
2013-12-16 07:48
2013-12-16 06:48
2013-12-16 06:45
2013-12-16 06:15
2013-12-16 06:05
2013-12-16 06:05
2013-12-16 06:04
2013-12-16 06:03
2013-12-16 06:00
2013-12-16 04:29
2013-12-16 03:49
2013-12-16 02:57
2013-12-16 02:23
2013-12-16 02:23
2013-12-16 02:22
2013-12-16 02:22
14952121
Production Support
Severity - 4
14952120
Production Support
Severity - 4
14952119
Production Support
Severity - 4
14952118
Production Support
Severity - 4
14952117
Production Support
Severity - 4
14952116
Production Support
Severity - 4
14952115
Production Support
Severity - 4
14952114
Production Support
Severity - 4
14952113
Production Support
Severity - 4
14952112
Production Support
Severity - 4
14952111
Production Support
Severity - 4
14952110
Production Support
Severity - 4
14952109
Production Support
Severity - 4
14952108
Production Support
Severity - 4
14952107
Production Support
Severity - 4
14952106
Production Support
Severity - 4
14952105
Production Support
Severity - 4
14952104
Production Support
Severity - 4
14952103
Production Support
Severity - 4
14952102
Production Support
Severity - 4
14952101
Production Support
Severity - 4
14952100
Production Support
Severity - 4
14952099
Production Support
Severity - 4
14952098
Production Support
Severity - 4
14952097
Production Support
Severity - 4
14952096
Production Support
Severity - 4
14952095
Production Support
Severity - 4
14952094
Production Support
Severity - 4
14952093
Production Support
Severity - 4
14952092
Production Support
Severity - 4
14952091
Production Support
Severity - 4
14952090
Production Support
Severity - 4
14952089
Production Support
Severity - 4
14952088
Production Support
Severity - 4
14952087
Production Support
Severity - 4
14952086
Production Support
Severity - 4
14952085
Production Support
Severity - 4
14952084
Production Support
Severity - 4
14952080
Production Support
Severity - 4
14952076
Production Support
Severity - 4
14952074
Production Support
Severity - 4
14952073
Production Support
Severity - 3
14952072
Production Support
Severity - 3
14952069
Production Support
Severity - 3
14952068
Production Support
Severity - 3
14952064
Production Support
Severity - 4
14952063
Production Support
Severity - 4
14952060
Production Support
Severity - 4
14952059
Production Support
Severity - 4
14952058
Production Support
Severity - 4
14952057
Production Support
Severity - 3
14952055
Production Support
Severity - 4
14952052
Production Support
Severity - 4
14952040
Production Support
Severity - 4
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Medium
Medium
Medium
Medium
Low
Low
Low
Low
Low
Medium
Low
Low
Low
2013-12-16 02:21
2013-12-16 02:21
2013-12-16 02:21
2013-12-16 02:21
2013-12-16 02:21
2013-12-16 02:21
2013-12-16 02:21
2013-12-16 02:20
2013-12-16 02:20
2013-12-16 02:20
2013-12-16 02:20
2013-12-16 02:20
2013-12-16 02:20
2013-12-16 02:20
2013-12-16 02:19
2013-12-16 02:18
2013-12-16 02:18
2013-12-16 02:18
2013-12-16 02:18
2013-12-16 02:18
2013-12-16 02:18
2013-12-16 02:18
2013-12-16 02:18
2013-12-16 02:18
2013-12-16 02:18
2013-12-16 02:17
2013-12-16 02:17
2013-12-16 02:17
2013-12-16 02:17
2013-12-16 02:17
2013-12-16 02:17
2013-12-16 02:17
2013-12-16 02:17
2013-12-16 02:17
2013-12-16 02:17
2013-12-16 00:06
2013-12-15 23:42
2013-12-15 22:52
2013-12-15 15:23
2013-12-13 16:50
2013-12-13 16:30
2013-12-13 15:19
2013-12-13 14:41
2013-12-13 13:23
2013-12-13 13:12
2013-12-13 05:40
2013-12-13 05:32
2013-12-13 03:05
2013-12-13 02:45
2013-12-13 00:40
2013-12-13 00:14
2013-12-12 23:57
2013-12-12 20:32
2013-12-12 16:40
14952039
Production Support
Severity - 4
14952038
Production Support
Severity - 3
14952037
Production Support
Severity - 4
14952036
Production Support
Severity - 3
14952035
Production Support
Severity - 3
14952034
Production Support
Severity - 3
14951371
Production Support
Severity - 3
14951370
Production Support
Severity - 3
14951368
Production Support
Severity - 4
14951366
Production Support
Severity - 4
14951365
Production Support
Severity - 4
14951364
Production Support
Severity - 3
14951363
Production Support
Severity - 4
14951362
Production Support
Severity - 4
14951361
Production Support
Severity - 4
14951360
Production Support
Severity - 4
14951359
Production Support
Severity - 4
14951358
Production Support
Severity - 4
14951357
Production Support
Severity - 4
14951356
Production Support
Severity - 4
14951354
Production Support
Severity - 4
14951352
Production Support
Severity - 4
14951351
Production Support
Severity - 4
14951350
Production Support
Severity - 4
14951348
Production Support
Severity - 3
14951252
Production Support
Severity - 4
14950918
Production Support
Severity - 4
14949887
Production Support
Severity - 3
14949886
Production Support
Severity - 4
14949638
Production Support
Severity - 4
14949637
Production Support
Severity - 4
14949636
Production Support
Severity - 3
14949634
Production Support
Severity - 3
14949633
Production Support
Severity - 4
14949632
Production Support
Severity - 3
14949631
Production Support
Severity - 3
14949630
Production Support
Severity - 3
14949629
Production Support
Severity - 4
14949628
Production Support
Severity - 3
14949627
Production Support
Severity - 3
14949626
Production Support
Severity - 3
14949612
Production Support
Severity - 3
14949611
Production Support
Severity - 3
14949610
Production Support
Severity - 3
14949609
Production Support
Severity - 3
14949605
Production Support
Severity - 4
14949604
Production Support
Severity - 4
14949599
Production Support
Severity - 4
14949597
Production Support
Severity - 4
14948318
Production Support
Severity - 3
14948179
Production Support
Severity - 3
Low
Medium
Low
Medium
Medium
Medium
Medium
Medium
Low
Low
2013-12-12 16:30
Low
Medium
Low
Low
Low
Low
Low
Low
Low
2013-12-12 05:37
Low
Low
Low
Low
Low
Medium
Low
Low
Medium
Low
Low
Low
Medium
Medium
Low
Medium
Medium
Medium
Low
Medium
Medium
Medium
Medium
Medium
Medium
Medium
Low
Low
Low
Low
Medium
Medium
2013-12-12 00:27
2013-12-12 13:26
2013-12-12 13:01
2013-12-12 11:34
2013-12-12 10:43
2013-12-12 09:13
2013-12-12 08:22
2013-12-12 08:05
2013-12-12 06:12
2013-12-12 05:43
2013-12-12 05:21
2013-12-12 04:47
2013-12-12 04:21
2013-12-12 04:21
2013-12-12 04:20
2013-12-12 04:19
2013-12-12 04:19
2013-12-12 02:52
2013-12-11 22:50
2013-12-11 21:42
2013-12-11 20:49
2013-12-11 20:31
2013-12-11 19:15
2013-12-11 16:50
2013-12-11 13:49
2013-12-11 08:46
2013-12-11 08:42
2013-12-11 16:30
2013-12-11 16:16
2013-12-11 15:27
2013-12-11 14:46
2013-12-11 12:47
2013-12-11 09:24
2013-12-11 09:22
2013-12-11 09:14
2013-12-11 09:13
2013-12-11 08:46
2013-12-11 08:46
2013-12-11 08:35
2013-12-11 08:08
2013-12-11 06:59
2013-12-11 05:41
2013-12-11 05:09
2013-12-11 04:00
2013-12-11 03:59
2013-12-11 00:25
2013-12-10 20:31
2013-12-10 08:11
2013-12-10 10:38
2013-12-10 09:47
Severity - 4
Low
Low
Medium
Medium
Low
Low
Low
Low
Low
Medium
Medium
Medium
Low
Low
Medium
Medium
Medium
Low
Low
Low
Production Support
Severity - 4
Low
2013-12-09 01:28
14946192
Production Support
Severity - 4
Production Support
Severity - 4
14946188
Production Support
Severity - 4
14946186
Production Support
Severity - 3
14946185
Production Support
Severity - 4
14945974
Production Support
Severity - 3
14945699
Production Support
Severity - 3
14945240
Production Support
Severity - 4
14944627
Production Support
Severity - 4
14943395
Production Support
Severity - 3
14943392
Production Support
Severity - 3
14943391
Production Support
Severity - 3
14943390
Production Support
Severity - 3
14943388
Production Support
Severity - 3
14943387
Production Support
Severity - 3
14943386
Production Support
Severity - 3
14943385
Production Support
Severity - 3
14943384
Production Support
Severity - 4
14943382
Production Support
Severity - 3
14943381
Production Support
Severity - 4
14943380
Production Support
Severity - 4
14943379
Production Support
Severity - 4
14943378
Production Support
Severity - 4
14943377
Production Support
Severity - 4
14943376
Production Support
Severity - 3
14943375
Production Support
Severity - 4
14943374
Production Support
Severity - 4
14943373
Production Support
Severity - 4
14943371
Production Support
Severity - 4
14943370
Production Support
Severity - 3
Low
Low
Low
Medium
Low
Medium
Medium
Low
Low
Medium
Medium
Medium
Medium
Medium
Medium
Medium
Medium
Low
Medium
Low
Low
Low
Low
Low
Medium
Low
Low
Low
Low
Medium
2013-12-09 01:14
14946189
14948176
Production Support
Severity - 4
14948175
Production Support
Severity - 4
14948174
Production Support
Severity - 3
14948171
Production Support
Severity - 3
14948170
Production Support
Severity - 4
14948169
Production Support
Severity - 4
14948168
Production Support
Severity - 4
14948165
Production Support
Severity - 4
14948164
Production Support
Severity - 4
14947453
Production Support
Severity - 3
14946813
Production Support
Severity - 3
14946812
Production Support
Severity - 3
14946228
Production Support
Severity - 4
14946227
Production Support
Severity - 4
14946203
Production Support
Severity - 3
14946202
Production Support
Severity - 3
14946201
Production Support
Severity - 3
14946198
Production Support
Severity - 4
14946197
Production Support
Severity - 4
14946196
Production Support
14946193
2013-12-10 09:15
2013-12-10 08:45
2013-12-10 06:32
2013-12-10 05:12
2013-12-10 03:58
2013-12-10 03:44
2013-12-10 00:55
2013-12-09 20:32
2013-12-09 14:52
2013-12-09 04:43
2013-12-09 04:38
2013-12-09 12:35
2013-12-09 12:14
2013-12-09 06:22
2013-12-09 06:04
2013-12-09 06:03
2013-12-09 05:30
2013-12-09 05:16
2013-12-09 04:51
2013-12-07 17:00
2013-12-07 16:30
2013-12-06 21:15
2013-12-06 20:32
2013-12-06 16:43
2013-12-06 12:02
2013-12-05 21:45
2013-12-05 12:45
2013-12-06 13:39
2013-12-06 08:55
2013-12-06 08:55
2013-12-06 08:55
2013-12-06 08:30
2013-12-06 08:05
2013-12-06 07:56
2013-12-06 07:55
2013-12-06 07:41
2013-12-06 06:08
2013-12-06 05:41
2013-12-06 05:41
2013-12-06 05:33
2013-12-06 05:28
2013-12-06 05:16
2013-12-06 04:46
2013-12-06 04:38
2013-12-06 04:01
2013-12-06 00:52
2013-12-05 20:31
2013-12-05 19:18
14943369
Production Support
Severity - 4
14943368
Production Support
Severity - 3
14943367
Production Support
Severity - 3
14943366
Production Support
Severity - 3
14943364
Production Support
Severity - 3
14943359
Production Support
Severity - 3
14943352
Production Support
Severity - 3
14943319
Production Support
Severity - 3
14943318
Production Support
Severity - 3
14943316
Production Support
Severity - 3
14943315
Production Support
Severity - 3
14943313
Production Support
Severity - 3
14943312
Production Support
Severity - 4
14943310
Production Support
Severity - 3
14943307
Production Support
Severity - 3
14943306
Production Support
Severity - 4
14943305
Production Support
Severity - 4
14943304
Production Support
Severity - 4
14943303
Production Support
Severity - 4
14943302
Production Support
Severity - 4
14943297
Production Support
Severity - 4
14943296
Production Support
Severity - 4
14943295
Production Support
Severity - 4
14943292
Production Support
Severity - 3
14943288
Production Support
Severity - 3
14942945
Production Support
Severity - 3
14942831
Production Support
Severity - 3
14942703
Production Support
Severity - 4
14942102
Production Support
Severity - 4
14941572
Production Support
Severity - 4
14941524
Production Support
Severity - 3
14941238
Production Support
Severity - 3
14940526
Production Support
Severity - 3
14940456
Production Support
Severity - 4
14940390
Production Support
Severity - 4
14940388
Production Support
Severity - 3
14940387
Production Support
Severity - 3
14940385
Production Support
Severity - 3
14940384
Production Support
Severity - 3
14940383
Production Support
Severity - 3
14940382
Production Support
Severity - 3
14940380
Production Support
Severity - 3
14940378
Production Support
Severity - 3
14940377
Production Support
Severity - 3
14940376
Production Support
Severity - 3
14940373
Production Support
Severity - 4
14940372
Production Support
Severity - 4
14940369
Production Support
Severity - 3
14940368
Production Support
Severity - 3
14940367
Production Support
Severity - 4
14940358
Production Support
Severity - 3
14940356
Production Support
Severity - 4
14940355
Production Support
Severity - 3
14940349
Production Support
Severity - 4
Low
Medium
Medium
Medium
Medium
Medium
Medium
Medium
Medium
Medium
Medium
Medium
Low
Medium
Medium
Low
Low
Low
Low
Low
Low
Low
Low
Medium
Medium
Medium
Medium
Low
Low
Low
Medium
Medium
Medium
Low
Low
Medium
Medium
Medium
Medium
Medium
Medium
Medium
Medium
Medium
Medium
Low
Low
Medium
Medium
Low
Medium
Low
Medium
Low
2013-12-05 18:01
2013-12-05 17:01
2013-12-05 16:30
2013-12-05 14:33
2013-12-05 12:50
2013-12-05 10:55
2013-12-05 10:08
2013-12-05 09:40
2013-12-05 09:35
2013-12-05 08:39
2013-12-05 08:38
2013-12-05 07:26
2013-12-05 07:02
2013-12-05 06:32
2013-12-05 03:56
2013-12-05 03:48
2013-12-05 01:55
2013-12-05 01:08
2013-12-05 01:08
2013-12-05 00:15
2013-12-04 16:33
2013-12-04 16:33
2013-12-04 16:33
2013-12-04 15:17
2013-12-04 12:45
2013-12-04 10:58
2013-12-04 09:32
2013-12-04 08:40
2013-12-03 14:12
2013-12-03 08:02
2013-12-03 05:07
2013-12-02 15:04
2013-12-02 07:54
2013-12-02 08:11
2013-12-04 12:24
2013-12-04 10:36
2013-12-04 10:27
2013-12-04 09:43
2013-12-04 09:27
2013-12-04 09:25
2013-12-04 09:24
2013-12-04 08:46
2013-12-04 08:28
2013-12-04 08:26
2013-12-04 08:18
2013-12-03 22:31
2013-12-03 18:46
2013-12-03 18:05
2013-12-03 17:34
2013-12-03 17:28
2013-12-03 14:49
2013-12-03 14:19
2013-12-03 14:11
2013-12-03 11:50
14940348
Production Support
Severity - 4
14940347
Production Support
Severity - 3
14940346
Production Support
Severity - 3
14940344
Production Support
Severity - 4
14940343
Production Support
Severity - 3
14940340
Production Support
Severity - 4
14940338
Production Support
Severity - 4
14940309
Production Support
Severity - 3
14940304
Production Support
Severity - 3
14940301
Production Support
Severity - 4
14940300
Production Support
Severity - 4
14940298
Production Support
Severity - 4
14940297
Production Support
Severity - 4
14940296
Production Support
Severity - 4
14940293
Production Support
Severity - 3
14940291
Production Support
Severity - 4
14940290
Production Support
Severity - 4
14940289
Production Support
Severity - 4
14940288
Production Support
Severity - 3
14940287
Production Support
Severity - 3
14940286
Production Support
Severity - 3
14940284
Production Support
Severity - 4
14940283
Production Support
Severity - 4
14940282
Production Support
Severity - 4
14940281
Production Support
Severity - 4
14940280
Production Support
Severity - 4
14940279
Production Support
Severity - 4
14940278
Production Support
Severity - 4
14940277
Production Support
Severity - 4
14940276
Production Support
Severity - 4
14940275
Production Support
Severity - 4
14940274
Production Support
Severity - 4
14940273
Production Support
Severity - 4
14940272
Production Support
Severity - 4
14940271
Production Support
Severity - 4
14940270
Production Support
Severity - 4
14940269
Production Support
Severity - 4
14940267
Production Support
Severity - 4
14940266
Production Support
Severity - 3
14940265
Production Support
Severity - 3
14940264
Production Support
Severity - 3
14940192
Production Support
Severity - 4
14940129
Production Support
Severity - 4
14940128
Production Support
Severity - 4
14940127
Production Support
Severity - 4
14940125
Production Support
Severity - 4
14939655
Production Support
Severity - 4
14939390
Production Support
Severity - 3
14939077
Production Support
Severity - 3
14939070
Production Support
Severity - 4
14939065
Production Support
Severity - 4
14938088
Production Support
Severity - 4
14938087
Production Support
Severity - 4
14938086
Production Support
Severity - 3
Low
Medium
Medium
Low
Medium
Low
Low
Medium
Medium
Low
Low
Low
Low
Low
Medium
Low
Low
Low
Medium
Medium
Medium
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Low
Medium
Medium
Medium
Low
Low
Low
Low
Low
Low
Medium
Medium
Low
Low
Low
Low
Medium
2013-12-03 11:50
2013-12-03 07:58
2013-12-03 07:52
2013-12-03 06:37
2013-12-03 06:30
2013-12-03 03:13
2013-12-03 00:57
2013-12-02 17:34
2013-12-02 14:20
2013-12-02 13:49
2013-12-02 13:40
2013-12-02 13:33
2013-12-02 13:24
2013-12-02 13:01
2013-12-02 11:48
2013-12-02 08:59
2013-12-02 08:58
2013-12-02 08:58
2013-12-02 07:59
2013-12-02 07:27
2013-12-02 07:16
2013-12-02 06:21
2013-12-02 06:07
2013-12-02 06:07
2013-12-02 06:06
2013-12-02 06:01
2013-12-02 05:59
2013-12-02 05:46
2013-12-02 05:43
2013-12-02 05:20
2013-12-02 05:15
2013-12-02 04:58
2013-12-02 04:55
2013-12-02 04:21
2013-12-02 04:18
2013-12-02 01:40
2013-12-02 00:23
2013-12-01 20:50
2013-12-01 19:28
2013-12-01 18:34
2013-12-01 17:48
2013-12-02 01:51
2013-11-30 18:01
2013-11-30 18:01
2013-11-30 16:30
2013-11-29 20:31
2013-11-30 10:38
2013-12-02 07:20
2013-11-29 17:30
2013-11-29 05:01
2013-11-28 23:46
2013-11-28 07:25
2013-11-28 07:22
2013-11-28 06:50
14938081
Production Support
Severity - 4
14938078
Production Support
Severity - 4
14936343
Production Support
Severity - 3
14936338
Production Support
Severity - 4
14936337
Production Support
Severity - 4
14936333
Production Support
Severity - 4
14936331
Production Support
Severity - 3
14936315
Production Support
Severity - 3
14936294
Production Support
Severity - 4
14936284
Production Support
Severity - 3
14936227
Production Support
Severity - 3
14936225
Production Support
Severity - 4
14936223
Production Support
Severity - 3
14935683
Production Support
Severity - 4
14934395
Production Support
Severity - 3
14932863
Production Support
Severity - 3
14932862
Production Support
Severity - 3
14932861
Production Support
Severity - 4
14931710
Production Support
Severity - 3
14931701
Production Support
Severity - 4
14929171
Production Support
Severity - 3
14929169
Production Support
Severity - 4
14929168
Production Support
Severity - 4
14929110
Production Support
Severity - 3
14929087
Production Support
Severity - 4
14927095
Production Support
Severity - 3
14924177
Production Support
Severity - 4
14920560
Production Support
Severity - 3
14920558
Production Support
Severity - 3
14918707
Production Support
Severity - 3
14917189
Production Support
Severity - 3
14915092
Production Support
Severity - 3
14911859
Production Support
Severity - 4
14909112
Production Support
Severity - 3
14906011
Production Support
Severity - 3
14903472
Production Support
Severity - 3
14884969
Production Support
Severity - 3
14884966
Production Support
Severity - 3
14884962
Production Support
Severity - 3
14880309
Production Support
Severity - 3
14876034
Production Support
Severity - 3
14870556
Production Support
Severity - 3
14859592
Production Support
Severity - 3
14858524
Production Support
Severity - 3
Low
Low
Medium
Low
Low
Low
Medium
Medium
Low
Medium
Medium
Low
Medium
Low
Medium
Medium
Medium
Low
Medium
2013-11-28 03:02
Low
Medium
Low
2013-11-21 00:05
Low
Medium
Low
Medium
Low
Medium
Medium
Medium
Medium
Medium
Low
Medium
Medium
Medium
Medium
Medium
Medium
Medium
Medium
Medium
Medium
Medium
2013-11-20 05:27
2013-11-28 00:36
2013-11-27 17:36
2013-11-27 14:08
2013-11-27 14:08
2013-11-27 12:03
2013-11-27 11:00
2013-11-27 07:18
2013-11-27 05:43
2013-11-27 02:51
2013-11-26 17:13
2013-11-26 14:04
2013-11-26 11:58
2013-11-26 05:26
2013-11-25 11:13
2013-11-22 09:20
2013-11-22 08:11
2013-11-22 05:38
2013-11-21 08:01
2013-11-20 06:33
2013-11-20 05:32
2013-11-19 10:38
2013-11-19 00:06
2013-11-17 21:50
2013-11-13 23:07
2013-11-12 14:32
2013-11-12 10:06
2013-11-08 07:18
2013-11-06 12:37
2013-11-04 13:14
2013-11-01 12:53
2013-10-30 13:29
2013-10-25 11:37
2013-10-23 10:09
2013-10-02 12:29
2013-10-02 10:39
2013-10-02 10:26
2013-09-27 13:53
2013-09-26 10:10
2013-09-17 11:32
2013-09-04 06:22
2013-09-03 08:51
mplate
r the template to work properly.

ookup values [wherever required] are provided upto 500 rows. If data exceeds 500 rows, the format to be
e. The result of validation can be checked in column
'Validation Comments' at the end. Data will also b
elected row.
validation comments.
dd hh:mm' format only.

Validate Data
Problem Ticket
Expected Response
Problem Ticket
Expected
Resolution
Problem Ticket
Responded
Problem Ticket
Problem Ticket
Resolved Timestamp Closed Timestamp
[yyyy-mm-dd
[yyyy-mm-dd
hh:mm]
hh:mm]
2013-12-31 18:45
2013-12-31 18:53
2013-12-31 19:11
2013-12-30 19:07
2013-12-30 19:16
2013-12-31 02:04
2013-12-29 22:46
2013-12-29 23:10
2013-12-30 02:29
2013-12-29 22:45
2013-12-31 02:03
2013-12-31 02:04
2013-12-26 18:37
2013-12-27 04:11
2013-12-27 04:12
2013-12-23 10:45
2013-12-23 16:43
2013-12-24 10:46
2013-12-23 00:49
2013-12-26 06:49
2013-12-27 03:21
2013-12-18 05:46
2013-12-26 10:56
2013-12-27 02:23
2013-12-16 00:00
2013-12-16 00:58
2013-12-24 04:14
2013-12-13 08:36
2013-12-13 22:33
2013-12-27 13:34
2013-12-13 06:07
2013-12-13 22:30
2013-12-26 22:22
2013-12-11 20:29
2013-12-13 05:48
2013-12-13 05:48
2013-12-31 10:29
2013-12-31 10:29
2013-12-31 10:29
2013-12-05 21:00
2013-12-05 21:53
2013-12-05 21:53
2013-12-10 04:56
2013-12-10 04:56
2013-12-13 09:09
2013-12-24 15:13
2013-12-24 15:13
2013-12-24 15:13
2013-12-31 23:14
2013-12-31 23:21
2013-12-31 23:21
2013-12-31 11:49
2013-12-31 11:57
2013-12-31 11:57
2013-12-31 11:49
2013-12-31 11:55
2013-12-31 11:55
2013-12-31 11:36
2013-12-31 11:40
2013-12-31 11:40
2013-12-31 11:36
2013-12-31 11:39
2013-12-31 11:39
2013-12-31 07:03
2013-12-31 07:03
2013-12-31 07:03
2013-12-31 07:03
2013-12-31 07:03
2013-12-31 07:03
2013-12-31 07:58
2013-12-31 10:49
2013-12-31 10:49
2013-12-31 06:10
2013-12-31 07:16
2013-12-31 07:16
2013-12-31 01:03
2013-12-31 01:03
2013-12-31 01:03
2013-12-30 10:24
2013-12-30 13:31
2013-12-30 13:31
2013-12-30 10:01
2013-12-31 09:05
2013-12-31 09:06
2013-12-30 17:32
2013-12-30 17:32
2013-12-30 17:32
2013-12-30 12:34
2013-12-30 12:34
2013-12-30 17:34
2013-12-31 13:19
2013-12-31 13:19
2013-12-31 13:19
2013-12-30 10:25
2013-12-30 12:42
2013-12-30 12:42
2013-12-30 07:54
2013-12-30 09:59
2013-12-31 08:07
2013-12-30 06:46
2013-12-31 06:56
2013-12-31 07:02
2013-12-30 06:39
2013-12-30 06:39
2013-12-30 06:39
2013-12-30 06:39
2013-12-30 06:39
2013-12-30 06:39
2013-12-30 06:38
2013-12-30 06:38
2013-12-30 06:38
2013-12-30 06:34
2013-12-30 06:34
2013-12-30 06:34
2013-12-30 05:47
2013-12-30 06:17
2013-12-30 06:17
2013-12-30 05:13
2013-12-30 05:45
2013-12-30 05:45
2013-12-30 05:17
2013-12-30 05:43
2013-12-30 05:43
2013-12-30 00:30
2013-12-30 05:20
2013-12-30 05:20
2013-12-30 04:04
2013-12-30 04:04
2013-12-30 04:04
2013-12-29 22:46
2013-12-29 23:14
2013-12-29 23:15
2013-12-29 23:27
2013-12-29 23:27
2013-12-29 23:27
2013-12-30 00:42
2013-12-30 01:20
2013-12-30 01:20
2013-12-27 19:44
2013-12-27 19:50
2013-12-27 20:14
2013-12-27 16:39
2013-12-27 16:39
2013-12-27 16:39
2013-12-27 16:13
2013-12-30 00:54
2013-12-30 00:54
2013-12-27 09:54
2013-12-31 09:43
2013-12-31 09:43
2013-12-27 09:29
2013-12-27 09:29
2013-12-27 09:29
2013-12-27 09:05
2013-12-27 10:11
2013-12-27 10:11
2013-12-27 07:45
2013-12-27 07:45
2013-12-27 07:45
2013-12-27 07:14
2013-12-27 07:14
2013-12-27 07:14
2013-12-27 07:42
2013-12-27 10:11
2013-12-27 10:11
2013-12-27 04:49
2013-12-27 06:58
2013-12-27 06:59
2013-12-27 01:20
2013-12-31 02:13
2013-12-31 02:14
2013-12-27 00:09
2013-12-27 00:09
2013-12-27 00:10
2013-12-26 09:51
2013-12-26 11:38
2013-12-26 11:38
2013-12-26 09:49
2013-12-31 01:35
2013-12-31 01:35
2013-12-26 09:38
2013-12-27 10:17
2013-12-27 10:17
2013-12-26 10:35
2013-12-26 10:48
2013-12-26 10:48
2013-12-26 07:47
2013-12-31 01:38
2013-12-31 01:39
2013-12-26 01:57
2013-12-26 01:57
2013-12-26 01:57
2013-12-26 01:40
2013-12-27 05:43
2013-12-27 05:43
2013-12-26 00:02
2013-12-26 04:20
2013-12-26 04:21
2013-12-26 01:40
2013-12-26 01:40
2013-12-26 01:40
2013-12-25 22:29
2013-12-25 23:38
2013-12-25 23:38
2013-12-26 01:39
2013-12-26 01:39
2013-12-26 01:40
2013-12-24 13:58
2013-12-26 15:09
2013-12-26 15:09
2013-12-24 12:45
2013-12-27 03:43
2013-12-27 03:43
2013-12-24 11:48
2013-12-28 10:39
2013-12-30 02:45
2013-12-24 07:44
2013-12-24 07:50
2013-12-24 07:51
2013-12-24 07:43
2013-12-24 07:49
2013-12-24 07:51
2013-12-24 06:47
2013-12-26 01:31
2013-12-26 01:31
2013-12-24 05:55
2013-12-27 03:36
2013-12-27 03:36
2013-12-24 04:23
2013-12-26 01:10
2013-12-26 01:10
2013-12-24 04:13
2013-12-27 09:09
2013-12-27 09:09
2013-12-24 03:43
2013-12-24 04:04
2013-12-24 04:04
2013-12-24 06:04
2013-12-24 06:04
2013-12-24 06:04
2013-12-26 09:33
2013-12-26 12:01
2013-12-26 12:01
2013-12-26 05:08
2013-12-26 05:08
2013-12-26 05:08
2013-12-23 15:58
2013-12-26 14:51
2013-12-26 14:52
2013-12-23 16:15
2013-12-23 16:26
2013-12-23 16:26
2013-12-23 11:46
2013-12-23 11:46
2013-12-23 11:46
2013-12-23 11:02
2013-12-23 11:02
2013-12-23 11:02
2013-12-23 10:59
2013-12-31 06:59
2013-12-31 07:00
2013-12-23 10:46
2013-12-23 10:46
2013-12-23 10:46
2013-12-23 09:23
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2013-12-24 06:05
2013-12-24 06:05
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2013-12-23 09:12
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2013-12-23 09:11
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2013-12-23 10:00
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2013-12-23 06:14
2013-12-23 09:09
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2013-12-24 06:07
2013-12-23 02:55
2013-12-23 23:23
2013-12-23 23:23
2013-12-23 00:27
2013-12-23 01:48
2013-12-23 01:48
2013-12-23 01:08
2013-12-24 03:42
2013-12-24 03:42
2013-12-22 23:35
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2013-12-23 01:47
2013-12-22 23:10
2013-12-23 01:46
2013-12-23 01:46
2013-12-22 23:09
2013-12-23 03:37
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2013-12-23 00:51
2013-12-24 04:33
2013-12-24 04:33
2013-12-22 23:09
2013-12-24 03:45
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2013-12-22 23:57
2013-12-23 08:35
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2013-12-22 23:44
2013-12-23 01:38
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2013-12-23 00:00
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2013-12-22 23:52
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2013-12-23 01:25
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2013-12-22 23:42
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2013-12-22 23:33
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2013-12-23 01:21
2013-12-22 23:33
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2013-12-22 23:32
2013-12-23 01:19
2013-12-23 01:19
2013-12-22 23:32
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2013-12-22 23:08
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2013-12-23 13:54
2013-12-23 13:54
2013-12-20 06:20
2013-12-24 12:06
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2013-12-24 12:04
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2013-12-20 05:10
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2013-12-20 01:57
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2013-12-20 06:15
2013-12-27 05:57
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2013-12-20 03:17
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2013-12-20 03:17
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2013-12-20 05:37
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2013-12-19 23:54
2013-12-19 23:54
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2013-12-27 08:46
2013-12-19 11:24
2013-12-19 15:34
2013-12-19 15:34
2013-12-19 10:04
2013-12-19 10:07
2013-12-19 10:07
2013-12-19 09:35
2013-12-19 10:09
2013-12-19 10:09
2013-12-19 05:19
2013-12-20 02:18
2013-12-20 02:19
2013-12-19 04:38
2013-12-19 08:43
2013-12-20 05:01
2013-12-19 03:37
2013-12-23 16:38
2013-12-23 16:38
2013-12-19 03:46
2013-12-20 04:36
2013-12-20 04:36
2013-12-19 02:32
2013-12-19 02:47
2013-12-19 02:47
2013-12-19 01:54
2013-12-23 23:40
2013-12-23 23:40
2013-12-18 23:52
2013-12-19 02:12
2013-12-19 02:13
2013-12-18 08:34
2013-12-18 13:34
2013-12-18 15:10
2013-12-17 09:44
2013-12-18 10:03
2013-12-18 10:03
2013-12-18 10:02
2013-12-18 10:08
2013-12-18 10:08
2013-12-18 10:02
2013-12-18 10:08
2013-12-18 10:08
2013-12-18 10:02
2013-12-18 10:07
2013-12-18 10:07
2013-12-18 10:03
2013-12-30 06:18
2013-12-31 06:10
2013-12-18 09:51
2013-12-19 04:02
2013-12-19 04:02
2013-12-18 05:29
2013-12-18 05:29
2013-12-18 05:29
2013-12-18 10:02
2013-12-23 09:53
2013-12-23 09:53
2013-12-18 10:01
2013-12-18 10:07
2013-12-18 10:07
2013-12-18 02:13
2013-12-18 02:24
2013-12-18 02:24
2013-12-18 01:37
2013-12-19 02:29
2013-12-19 02:29
2013-12-17 16:21
2013-12-30 09:54
2013-12-30 09:54
2013-12-17 10:24
2013-12-18 09:16
2013-12-18 09:16
2013-12-17 06:27
2013-12-19 02:29
2013-12-19 02:29
2013-12-17 06:13
2013-12-19 06:49
2013-12-19 06:49
2013-12-17 04:02
2013-12-24 03:16
2013-12-24 03:16
2013-12-17 02:38
2013-12-23 05:38
2013-12-23 05:39
2013-12-17 01:48
2013-12-17 03:27
2013-12-17 03:27
2013-12-16 23:26
2013-12-18 04:14
2013-12-18 04:15
2013-12-16 23:25
2013-12-17 02:25
2013-12-17 02:25
2013-12-18 00:01
2013-12-19 04:24
2013-12-19 04:24
2013-12-17 09:50
2013-12-17 10:16
2013-12-18 08:29
2013-12-17 09:49
2013-12-17 10:14
2013-12-18 08:30
2013-12-17 09:03
2013-12-19 03:07
2013-12-19 03:07
2013-12-16 13:22
2013-12-16 15:45
2013-12-16 15:45
2013-12-16 10:06
2013-12-16 10:06
2013-12-16 10:06
2013-12-16 09:09
2013-12-16 09:28
2013-12-16 09:29
2013-12-13 15:02
2013-12-13 15:02
2013-12-13 15:02
2013-12-13 14:43
2013-12-17 13:20
2013-12-17 13:21
2013-12-13 08:21
2013-12-16 09:30
2013-12-16 09:30
2013-12-12 15:45
2013-12-12 16:41
2013-12-12 16:42
2013-12-16 12:39
2013-12-17 11:31
2013-12-17 11:31
2013-12-17 23:59
2013-12-18 15:51
2013-12-18 15:51
2013-12-16 09:58
2013-12-17 04:03
2013-12-17 04:03
2013-12-16 09:58
2013-12-16 09:58
2013-12-16 09:58
2013-12-16 08:15
2013-12-17 04:01
2013-12-17 04:01
2013-12-16 07:24
2013-12-17 04:02
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2013-12-24 03:49
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2013-12-16 07:20
2013-12-16 07:38
2013-12-16 07:38
2013-12-16 07:19
2013-12-16 07:39
2013-12-16 07:39
2013-12-16 07:16
2013-12-16 07:25
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2013-12-16 07:15
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2013-12-16 05:25
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2013-12-16 05:14
2013-12-16 06:02
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2013-12-16 03:11
2013-12-16 04:20
2013-12-16 04:32
2013-12-16 05:24
2013-12-17 17:08
2013-12-17 17:09
2013-12-16 05:24
2013-12-17 17:08
2013-12-17 17:09
2013-12-16 05:23
2013-12-17 17:08
2013-12-17 17:09
2013-12-16 05:22
2013-12-17 17:08
2013-12-17 17:09
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2013-12-17 17:08
2013-12-17 17:09
2013-12-16 05:21
2013-12-17 17:07
2013-12-17 17:09
2013-12-16 05:21
2013-12-17 17:06
2013-12-17 17:07
2013-12-16 04:29
2013-12-17 17:06
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2013-12-17 17:07
2013-12-16 04:28
2013-12-17 17:06
2013-12-17 17:07
2013-12-16 04:28
2013-12-17 17:05
2013-12-17 17:07
2013-12-16 04:28
2013-12-17 17:05
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2013-12-17 17:05
2013-12-17 17:07
2013-12-16 04:27
2013-12-17 17:05
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2013-12-17 17:04
2013-12-17 17:07
2013-12-16 04:26
2013-12-17 17:04
2013-12-17 17:07
2013-12-16 04:26
2013-12-17 17:04
2013-12-17 17:07
2013-12-16 04:26
2013-12-17 17:03
2013-12-17 17:07
2013-12-16 04:07
2013-12-17 17:03
2013-12-17 17:07
2013-12-16 04:02
2013-12-17 17:03
2013-12-17 17:07
2013-12-16 04:02
2013-12-17 17:03
2013-12-17 17:07
2013-12-16 03:59
2013-12-17 17:02
2013-12-17 17:07
2013-12-16 03:57
2013-12-17 17:02
2013-12-17 17:02
2013-12-16 03:55
2013-12-17 17:01
2013-12-17 17:02
2013-12-16 03:54
2013-12-17 17:01
2013-12-17 17:02
2013-12-16 03:54
2013-12-17 17:01
2013-12-17 17:02
2013-12-16 03:53
2013-12-17 17:01
2013-12-17 17:02
2013-12-16 03:46
2013-12-17 17:00
2013-12-17 17:02
2013-12-16 03:45
2013-12-17 17:00
2013-12-17 17:02
2013-12-16 03:55
2013-12-17 17:00
2013-12-17 17:02
2013-12-16 03:45
2013-12-17 17:00
2013-12-17 17:02
2013-12-16 03:45
2013-12-17 16:59
2013-12-17 17:02
2013-12-16 03:44
2013-12-17 16:59
2013-12-17 17:02
2013-12-16 03:44
2013-12-17 16:58
2013-12-17 17:02
2013-12-16 03:31
2013-12-16 07:45
2013-12-16 07:46
2013-12-16 03:30
2013-12-16 07:45
2013-12-16 07:45
2013-12-16 03:30
2013-12-16 07:44
2013-12-16 07:44
2013-12-16 03:30
2013-12-16 07:42
2013-12-16 07:42
2013-12-16 03:29
2013-12-16 07:38
2013-12-16 07:46
2013-12-16 01:05
2013-12-16 02:55
2013-12-16 02:56
2013-12-16 01:19
2013-12-27 04:05
2013-12-27 04:05
2013-12-16 00:01
2013-12-20 02:15
2013-12-20 02:16
2013-12-18 12:23
2013-12-18 12:23
2013-12-18 12:23
2013-12-13 17:29
2013-12-13 17:30
2013-12-13 17:30
2013-12-13 16:53
2013-12-13 17:14
2013-12-13 17:14
2013-12-13 16:45
2013-12-13 16:45
2013-12-17 18:05
2013-12-13 15:09
2013-12-13 17:39
2013-12-13 17:39
2013-12-13 13:43
2013-12-13 14:21
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2013-12-06 19:55
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2013-12-23 16:39
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2013-12-03 11:28
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2013-09-27 14:44
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rows, the format to be copied to the rest of the rows.
he end. Data will also be automatically validated, every time the file is saved.
Ticket
Status
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Is
Rejected
by User?
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
Met Response
SLA?
Met Resolution
SLA?
Total
Resolution
Effort [in PH]
0.91778
0.62639
5.50694
22.05778
2.03444
6.25472
46.82944
3.80583
0.97333
10.08556
0.85611
26.04306
300.59611
1.13333
211.71750
211.39694
2.81278
0.49194
0.74667
1.39194
1.40278
0.78611
0.77861
4.55611
1.42056
0.53528
3.34917
18.16778
4.42472
0.94917
7.14222
4.80417
2.51750
20.57389
0.57361
0.56750
0.55972
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
0.56639
1.52167
0.61778
4.31750
5.33361
7.09611
3.48000
50.92917
1.01639
2.23250
0.36944
4.87833
10.56611
1.28500
1.16861
0.33000
0.23111
0.76861
3.33722
24.08139
0.16611
0.31944
17.79694
21.03333
2.05722
6.52139
0.33000
5.58444
4.33917
1.67694
26.72417
1.66528
0.65944
0.69667
49.07389
0.92806
0.91417
2.62750
3.53472
17.14111
N
N
N
N
N
N
N
N
2.49306
1.67556
5.83500
3.17194
0.01167
18.93306
0.75833
0.18444
N
N
0.17389
96.35278
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
0.36306
1.20194
2.11833
3.14500
3.13472
24.03889
3.42056
23.34861
3.51528
1.80722
23.71556
1.78972
1.77306
3.61944
24.55556
23.75639
8.59389
1.63556
1.55722
1.53722
1.51250
1.48750
1.46917
1.45167
1.43306
1.40833
1.39056
1.36556
1.34750
1.32917
1.31000
2.10556
2.07139
4.57556
1.52889
2.13000
2.27222
0.69861
85.95972
5.63250
5.62083
5.59056
5.58028
3.37583
1.71694
1.09528
4.42417
1.15333
1.64222
17.42333
4.32222
25.37222
7.23750
0.80556
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
39.38694
2.21500
3.50194
20.87472
0.69778
1.15333
1.15056
1.29556
1.58167
1.08722
7.81556
7.47333
0.43722
6.94306
154.40972
2.13972
1.42361
1.72833
0.72306
23.64472
3.10611
11.86472
2.42083
5.84806
0.87861
0.89778
34.30278
2.91833
0.62667
0.54583
0.00694
0.21306
2.80583
1.17028
2.59528
45.87389
15.15694
1.58667
1.16000
17.23528
2.26778
1.38222
1.56556
1.34167
1.34389
1.36778
2.48472
0.92972
2.20667
1.38417
34.75389
34.75083
34.76278
34.76139
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
34.77139
34.76972
34.75333
34.75639
34.75306
34.74917
34.74556
34.74444
34.74056
34.73806
34.73944
34.73472
34.73056
34.72944
34.73861
34.74944
34.74778
34.74500
34.73417
34.72861
34.72417
34.71972
34.71500
34.71222
34.70778
34.70806
34.70361
34.70111
34.69861
34.68306
5.47167
5.46083
5.44694
5.42222
5.35139
2.81778
6.06306
66.07750
69.00056
0.67222
0.73222
1.43500
2.97361
0.97111
6.78583
1.03472
0.29694
1.52083
2.52722
0.77306
6.51778
3.48667
1.53639
1.54361
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
N
N
N
N
N
N
N
N
N
N
1.70917
2.17667
1.47778
2.75944
2.75639
3.41861
1.09778
1.50889
0.50806
1.11972
N
N
N
N
N
N
N
N
N
21.28361
1.43389
0.26806
0.70444
0.71472
0.74556
0.75722
0.76417
3.18306
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
1.50750
1.71861
1.73056
1.55389
1.31639
0.74167
0.30306
19.86444
5.39611
2.40500
1.56694
4.23528
0.24528
0.77111
2.26944
12.99583
1.58361
0.61694
0.65250
1.08528
1.08194
1.23833
7.12222
1.83194
4.21111
17.22361
18.33583
5.91222
3.48222
2.65583
4.68167
0.44556
0.44778
2.10472
54.75028
0.68389
38.58028
0.36472
36.92917
2.56556
3.05611
23.71083
3.16472
20.90667
0.92972
1.09167
1.14944
17.97694
17.98028
38.58944
3.33028
Closed
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
2.55694
Closed
2.62222
Closed
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
26.76722
25.03861
25.52972
78.84500
50.99861
13.55361
0.48222
0.06944
0.01472
4.98778
9.76833
9.75778
9.74639
0.16111
1.03944
0.65389
0.54278
2.25278
2.19722
0.95750
0.94194
0.36667
0.55556
0.91639
3.64444
1.37222
1.96972
1.61556
0.53222
20.68667
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
1.97806
1.60778
2.10528
1.65583
0.73639
3.08778
46.84056
4.36556
2.40000
15.57694
50.33222
60.60361
17.17722
1.63556
0.64889
7.15889
3.78722
1.16972
4.98472
1.78528
3.43750
3.44278
3.44667
0.67083
0.87028
2.19222
0.09444
0.00917
0.01361
2.28167
0.72222
59.80750
0.22639
0.35056
22.29583
2.10417
4.13750
3.63556
0.59389
1.22000
0.50556
79.26972
0.89611
0.93861
0.74528
0.08333
3.71278
17.98944
62.42722
18.60056
65.18250
2.41778
0.29639
23.03778
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
2.58750
1.80333
12.13194
38.26917
1.39306
0.73778
3.42111
2.11750
1.17806
13.05111
213.27722
2.00167
2.06917
23.74972
0.43306
7.08972
6.67444
6.89583
0.58500
0.59472
0.78694
0.34750
0.61306
0.64917
0.67611
0.82917
0.90444
1.15194
0.46611
2.96111
3.00556
1.51722
5.14028
5.70389
5.74167
4.69111
2.63083
1.88667
10.32667
1.45417
1.19444
1.20833
10.94972
10.86861
11.00278
42.51222
282.97167
0.63861
47.39472
4.51667
178.87556
162.40028
162.43611
99.65278
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
40.33611
273.62861
2.39778
5.86472
5.86556
7.94639
8.99389
0.63000
6.62333
17.14028
2.78139
1.96861
28.01833
2.04333
3.58556
18.20333
1.57222
44.98028
3.60639
N
N
N
19.91417
2.61639
188.72583
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
5.57889
49.38639
9.75583
144.67500
24.50639
7.09250
42.44417
22.34639
1.57667
33.94306
0.15611
439.81778
175.84917
105.44500
819.23972
820.98944
821.04111
0.85667
214.23472
1235.34222
25.63333
278.28306
the file is saved.
Problem Description
Resolution Description
Technology
XL/PS: P90EXLG - Users Locked Out - Error in main job instance: 176209
PeopleSoft
PeopleSoft
XL/PS Fin - SEVERITY 2 - P90EXLG - Users Locked Out - Error in main job instancePeopleSoft
XL/PS Fin - TREEMOVER processes FAILED while running TreeImport in P90EXLGPeopleSoft
PeopleSoft
XL PS EPM EPM Database Availability Failed Alerts **SEV2**
PeopleSoft
XL/PS Fin - PS EPM TREEMOVER processes FAILED while running TreeImport in P90EXL
PeopleSoft
XL/PS Fin - PSFIN: GL - GLPOCONS - Performance Issue ***SEV 1*** - Nitin Seth PeopleSoft
XL/PS HR - PSEPM *** File access issue for HFM process *** SEV2*** - Ravindran APeopleSoft
XL / PS FIN nVision report perforamance **SEV1***
PeopleSoft
XL/PS FIN: GLPCLOSE Corporate Consolidation PI2282101 **SEV1***
PeopleSoft
XL/PS Fin - Re: Net earned Premiums Exc Int Accts Sev2 - Dinesh Sawant
PeopleSoft
XL/PS - nVision report performance issue
PeopleSoft
XLGroup/Citrix - Customer Cannot Connect to Citrix Virtual Machine - Vinrod Josh PeopleSoft
XL/PS: New AP Bank Account - IBM Change Request #8495 - Theresa Giancamillo PeopleSoft
XL/PS: Schedule Query in PeopleSoft
PeopleSoft
XL/PS HR - Data Sharing from Financials - Status
PeopleSoft
XL/PS - The Process Instance ( 2299754 - Process: (PSQUERY) failed
PeopleSoft
XL/PS: Process Instance (2299720 - Process: (PSQUERY) failed to complete success

PeopleSoft
PeopleSoft
PeopleSoft
XL/PS: Process Instance 2299567 -Process: (PSQUERY) failed to complete success
PeopleSoft
PeopleSoft
PeopleSoft
XL/PS: EPM P90EXLG - Users Locked Out - Error in main job instance: 176308 - M PeopleSoft
XL/PS EPM: DataStage Not Able to login to Datastage on non prod-SEV3
PeopleSoft
XL - PS/FIN T&E - Not able to update data in PS
PeopleSoft
XL/PS: HCM Tracks -Connection to PS issue for UID: A019330
PeopleSoft
XL/PS - **WFG#8687** PSFIN *** SEPA LeMans Implementation - Vivek Vipul
PeopleSoft
XL/PS - FIN : PSNT Server is down in U89 - SEV3 - Supriya Desai
PeopleSoft
XL - PS/FIN - Modify VAT Authority - IBM Change Request #8828
PeopleSoft
XL - New Project ID - IBM Change Request #8825
PeopleSoft
XL/PS FIN: SSU journal file not being moved to error folder
PeopleSoft
XL/PS HCM: REGD:: P&D SMTP issue in D89HXLG
PeopleSoft
XL/PS: Details of Approver Overdue Transactions
PeopleSoft
XL/PS: Details of Receipt Overdue Transactions
PeopleSoft
XL/PS: Details of Overdue CC Transactions
PeopleSoft
XL/PS: Details of weekly JPMC and HSBC Hidden Summary Card Transaction
PeopleSoft
XL/PS Fin - PS FIN: Toad error in Prod/Non-Prod instances - Anshul Bansal
PeopleSoft
XL/PS Fin - FW: AP Vouchers to be post for India BU (13125) in closed period - N
PeopleSoft
XL/PS Fin - The Process Instance ( 2297500 - Process: (PSQUERY) failed to comPeopleSoft
XL PS T89HXLG Refresh. - Rajesh Khurana
PeopleSoft
XP/PS _ - T89 Password Request - Kirandeep Singh
PeopleSoft
XL/PS Fin - FW: TREEMOVER processes FAILED while running TreeImport in P90EXLG
PeopleSoft
PeopleSoft
XL/PS Fin - PeopleSoft 8 Password Reset - Radha Krishnan
PeopleSoft
PeopleSoft
XL/PS: <Case:14962014> XL/PS: Hold T89H Refresh - Prakash Ambastha
PeopleSoft
XL/PS: Hold T89H Refresh - Prakash Ambastha
PeopleSoft
PS FIN NON-PROD C89FXLG **SEV3***
PeopleSoft
PS FIN:ref 14962009 Non Prod PUBSUB services bounce for U89FXLG - SEV 3
PeopleSoft
XL PS/HR - FW: Project Migration in T89H
PeopleSoft
XL PS re 14962004 REGD:: Refresh PUBSUB in X89HXLG.
PeopleSoft
XL PS/FIN - Process Instance( 2296284-Process:(PSQUERY)failed to complete succes

PeopleSoft
XL PS REGD:: Refresh PUBSUB in X89HXLG.
PeopleSoft
XL/PS: Process Instance( 605370 - Process: (SCRTY_CLSUPD) failed to completePeopleSoft

XL/PS HR - FW: Incident 3151150 Transfer - Gaurav Aggarwal
PeopleSoft
PeopleSoft
XL PS/FIN - AP Vouchers to be post for India BU (13125) in closed period
PeopleSoft
FW: Request 3150623 Transfer
PeopleSoft
XL PS Request 3149104 Transfer
PeopleSoft
XL/PS FIN: Error while changing PSQuery owner - Anshul Bansal
PeopleSoft
XL/PS HCM: Request 3150526 Transfer
PeopleSoft
PeopleSoft
XL/PS REGD:: Banking Data Migration From T89HXLG to X89HXLG.
PeopleSoft
PS FIN - NON PROD - X89FXLG - Folder access issue - Sev3
PeopleSoft
PeopleSoft
XL/PS Fin - SEVERITY 2 - P90EXLG - Oracle BATCHEPM User Locked Out - Error in
PeopleSoft
ma
PeopleSoft
XL PS FIN Incident 3149073 Transfer
PeopleSoft
XL/PS: Q4 2013 PS Financials System Quarter Close Dec 25-26 2013
PeopleSoft
XL/PS: Regarding U89FXLG Refresh - Ravindran Ainar
PeopleSoft
XL - PS/FIN-Process Instance(2294430-Process:(PSQUERY)failed to complete succes

PeopleSoft
XL- PS/FIN - Process Instance(2294428-Process:(PSQUERY)failed to complete succes
PeopleSoft
XL/PS Fine - PS FIN: Non Prod citrix error - Anshul Bansal
PeopleSoft
XL/PS Fin - XLCITI Paycycle 24th Dec'13 - Shivnath Seth
PeopleSoft
XL/PS: peoplesoft access
PeopleSoft
XL/P SFIN NON PROD - Migration Project Migration (DRM to PS

Chartfield Int
PeopleSoft
XL/PS : AP Vouchers to be post for India BU (13125) in closed period
PeopleSoft
XL PS/ FIN group has not posted
PeopleSoft
XL/PS HR - Case Status Update for XL Case # 3149919 - Roberto Novo
PeopleSoft
XL - XL Portal - Missing link at top left
PeopleSoft

PeopleSoft
XL/PS: Response to <Case:14960572>
PeopleSoft
XL PS dupe 14960572 PS FIN T&E: IB

Messags are not flowing from HR -FIN :
SEV3
PeopleSoft
XL PS FIN T&E: IB Messags are not flowing from HR -FIN : SEV3
PeopleSoft
XL PS dupe 14960571 EPM EPM Database Availability Failed Alerts **SEV2**
PeopleSoft
XL/PS: 6 New Project ID's - IBM Change Request #8821
PeopleSoft
XL - PS/FIN - 6 New Project ID's - IBM Change Request #8821
PeopleSoft
XL/PS: Details of Receipt Overdue Transactions
PeopleSoft
XL/PS: Details of Overdue CC Transactions
PeopleSoft
XL/PS: Process Instance 2283656-Process: (XL_RECVE_PO) failed to complete PeopleSoft

XL/PS Fin - AP Vouchers to be post for India BU (13125) in closed period - Nidhi
PeopleSoft
XL/PS EPM - Update ChartFields Descriptions in B90EXLG -SEV3
PeopleSoft
XL/PS Fin - RE: PS EPM EPM Database Availability Failed Alerts **SEV2** - Him PeopleSoft
XL/PS TREEMOVER processes FAILED while running TreeImport in P90EXLG
PeopleSoft
XL/PS HR - FW: peoplesoft access issue for Sharma Roopali - Nidhi Sachdeva
PeopleSoft

- XLA
- XLA
XL/PS Fin - RE: P90EXLG - Oracle BATCHEPM User Locked Successfully - Ravindran
PeopleSoft
A
XL/PS Fin - PS EPM EPM Database Availability Failed Alerts **SEV2** - Dinesh
PeopleSoft

- XLA
XL/PS HR - FW: X89 will be refrehed for Payroll - Jo-Anne Steel
PeopleSoft
XL/PS - XL PeopleSoft System Alert
PeopleSoft
XL/PS PeopleSoft System Alert
PeopleSoft
PeopleSoft
PeopleSoft
PeopleSoft
XL/PS : PeopleSoft System Alert
PeopleSoft
PeopleSoft
XL/PS: PeopleSoft System Alert
PeopleSoft
PeopleSoft
PeopleSoft
PeopleSoft
PeopleSoft
PeopleSoft
PeopleSoft
XL/PS Fin - MCXLC_TRAVEL_REC - Late Interface (XLC \ MASTERCARD - TRAVEL)

PeopleSoft
XL/PS Fin - MCXLC_TRAVEL_REC - Missing Interface (XLC \ MASTERCARD - TRAVEL)
PeopleSoft
XL/PS: error received when accessing PPM report in PS
PeopleSoft
XLC/PS/FIN Process Instance( 2290270 -Process:(PSQUERY)failed to complete succes

PeopleSoft
XL/PS: Process Instance 2290269 - Process:(PSQUERY) failed to complete success
PeopleSoft
XL/PS Fin - PS FIN: PSQuery cleanup request - Anshul Bansal
PeopleSoft
XL/PS Hosting - Not Able to login to Datastage on non prod-SEV3 - Ashish Ranjan PeopleSoft
XL/PS: Process Instance ( 2290105 - Process: (PSQUERY) failed to complete sucPeopleSoft
PeopleSoft
XL/PS: add space for X89FXLG database refresh - Senthilnathan G
PeopleSoft
XL/PS: X89FXLG Refresh - Ravindran Ainar
PeopleSoft

PeopleSoft
XL/PS Query
PeopleSoft
PeopleSoft
PeopleSoft
XL/PS AP Vouchers to be post for India BU (13125) in closed period
PeopleSoft
XL/PS Fin - Fixed Asset Rollforward - Issue - Manoj Kumar
PeopleSoft
XL/PS HR - FW: E-track notifications
PeopleSoft
XL/PS HR - FW: Privilege leaves
PeopleSoft
PeopleSoft
XL/PS HR - PeopleSoft Password Reset Request - John Owens
PeopleSoft
XL FIN/ Access request for Eric Hochreiter
PeopleSoft
PeopleSoft
PeopleSoft
PeopleSoft
XL/PS FIN: PSQueries running for long
PeopleSoft
XL/PS - Rodrigo Diaz P&D
PeopleSoft
XL/PS HR - FW: *****URGENT****RE: Issue with Branch Table - Joanne Steel
PeopleSoft
XL/PS HR - RE: Missing PS Extract File to HFM - URGENT - Kumar Chandramauli PeopleSoft
PeopleSoft
XL/PS: release hold on HSA files - Ravi Macherla
PeopleSoft
XL/PS FIN - B89FXLG - Non Prod Integration Broker Issue
PeopleSoft
XL/PS FIN : Env Issue : Non Prod U89FXLG Code Changes not reflecting
PeopleSoft
XL/PS: New OBU - IBM Change Request #8706
PeopleSoft
XL/PS: Q4 2013 PeopleSoft Financials System Quarter Close Dec 17-18 2013
PeopleSoft
XL/PS: Hiring Initiation - Vipul Tyagi (021006)
PeopleSoft
XL/PS AP Vouchers to be post for India BU (13125) in closed period
PeopleSoft
XL/PS duplicate ID deletion request
PeopleSoft
XL/PS HR - FW: HRPS Access- Kristyn Wright
PeopleSoft
XL/PS - Query isssue Query name: GL_JRNL_ACCT_ENQUIRY_ORIG2
PeopleSoft
XL - PS/HR - Not able to access eBenefits site.
PeopleSoft
XL - PS/HR - Not able to log into PS HR
PeopleSoft
XL - Locked out of Citrix
PeopleSoft
XL/PS: error when uploading journal entry
PeopleSoft
XL/PS/HR - Leaving date is reflecting Jan 1st is incorrect
PeopleSoft
XL/PS:password reset for PS fin
PeopleSoft
XL/PS: advies owner for case #14953411 user cannot login
PeopleSoft
XL/PS: requesting password reset for PS HRMS
PeopleSoft
XL/PS Fin T&E - Language not available error for A019702
PeopleSoft
XL/PS Fin - Customer Cannot Sign onto T&E - Fernando Delgado
PeopleSoft
XL/PS: Question on Bank Upload - Jo-Anne Steel
PeopleSoft
XL/PS: New Project Code - IBM Change Request #8683 - Theresa Giancamillo
PeopleSoft
PeopleSoft
XL/PS - AP Vouchers to be post for India BU (13125) in closed period
PeopleSoft
XL PS REGD:: Migration of project 'XL_HR162'
PeopleSoft
XL/PS - GS - Account Maintenance Forms - Satheesan Raj
PeopleSoft
XL/PS - FIN -OWS ETL Job change for PS_LEDGER
PeopleSoft
XL/PS - Requesting for server access to Non-Production
PeopleSoft
XL/PS - Requesting for server access to Production servers
PeopleSoft
XL/PS - Details of Approver Overdue Transactions
PeopleSoft
XL/PS - Details of Receipt Overdue Transactions
PeopleSoft
XL/PS - Details of Overdue CC Transactions
PeopleSoft
XL/PS: Details of weekly JPMC and HSBC Hidden Summary Card Transaction
PeopleSoft
XL/PS: Sweden T&E payment failure - L Boman - duplicate 14952085
PeopleSoft
Xl/PS Fin - RE: Sweden T&E payment failure - L Boman - Monica Mechler
PeopleSoft
FW: Access to B89 PSHRMS
PeopleSoft
XL/PS HR - The Process Instance ( 602265 - Job: (XL_EMAIL) failed to complete PeopleSoft
XL/PS HR - The Process Instance ( 602314 - Job: (XL_ERJOB) failed to complete PeopleSoft
XL/PS HR - The Process Instance ( 602531 - Process: (PER099) failed to comple PeopleSoft
XL/PS HR - The Process Instance ( 602326 - Process: (PERS_REFRESH) failed toPeopleSoft
XL/PS HR - The Process Instance ( 602454 - Process: (XL_PM_SCRTY) failed to cPeopleSoft

XL/PS HR - The Process Instance ( 602317 - Process: (XL_HR063C) failed to comPeopleSoft
XL/PS HR - The Process Instance ( 602029 - Process: (XL_SSU001) failed to comPeopleSoft
XL/PS HR - The Process Instance ( 602302 - Process: (XLDSHB) failed to complePeopleSoft
XL/PS HR - The Process Instance ( 602305 - Process: (XL_HR026) failed to compPeopleSoft
XL/PS HR - The Process Instance ( 602306 - Process: (SCRTY_SJTUPD) failed toPeopleSoft
XL/PS HR - The Process Instance ( 602307 - Process: (XL_HR63A) failed to compPeopleSoft
XL/PS HR - The Process Instance ( 602308 - Process: (XL_HR110C1) failed to co PeopleSoft
XL/PS HR - The Process Instance ( 602301 - Process: (XLDSHBRR) failed to comp
PeopleSoft
XL/PS HR - The Process Instance ( 602304 - Process: (SCRTY_OPRCLS) failed toPeopleSoft
XL/PS HR - The Process Instance ( 602300 - Process: (HR_PERSDATA) failed to cPeopleSoft
XL/PS HR - The Process Instance ( 601232 - Process: (XL_ED004) failed to compPeopleSoft
XL/PS HR - The Process Instance ( 602005 - Process: (XL_ER11B) failed to compPeopleSoft
The Process Instance ( 600944 - Process: (HRS_SRCH_IDX) failed to complete suPeopleSoft
XL/PS HR - The Process Instance ( 602303 - Process: (SCRTY_CLSUPD) failed toPeopleSoft
XL/PS HR - The Process Instance ( 602448 - Process: (XL_ABS_MTH1) failed to cPeopleSoft
XL/PS HR - The Process Instance ( 602449 - Process: (HRS_JSCH_IDX) failed toPeopleSoft
XL/PS Process Instance ( 602446 - Process: (XL_HR110) failed to complete suc PeopleSoft
XL/PS Process Instance ( 602575 - Process: (XL_ED004) failed to complete suc PeopleSoft
XL/PS Process Instance ( 602428 - Process: (XLHR110B) failed to complete suc PeopleSoft
XL/PS Process Instance ( 602451 - Process: (XL_HR110I) failed to complete suc PeopleSoft
XL/PS Process Instance ( 602450 - Process: (XL_ED003) failed to complete suc PeopleSoft
XL/PS Process Instance ( 602572 - Process: (XL_HR63B) failed to complete suc PeopleSoft
XL/PS:Process Instance ( 602437 - Process: (XL_HR110I) failed to complete suc PeopleSoft
XL/PS HR New account
PeopleSoft
XL/PS: Sweden T&E payment failure - L Boman
PeopleSoft
XL/PS HR - FW: Reminder email notification from eTrack
PeopleSoft
XL/PS: Daily Backup Report,Daily
PeopleSoft
XL/PS: MCHSBCXLC_TRAVEL_REC - Late Interface (XLC \ MASTERCARD HSBC PeopleSoft

- TRAVEL)
XL/PS: MCHSBCXLC_TRAVEL_REC - Missing Interface (XLC \ MASTERCARD HSBC
PeopleSoft
- TRAVEL)
XL/PS - CF_Inactivation Query
PeopleSoft
XL/PS - Process Instance ( 2282960 - Process: (PSQUERY) failed
PeopleSoft
XL/PS - Process Instance ( 2282919 - Process: (PSQUERY) failed
PeopleSoft
XL/PS FIN - Citrix Check Printer Issues
PeopleSoft
XL/PS: Response to: <Case: 14951349>RE: Net earned Premiums Exc Int Accts Sev2
PeopleSoft
XL/PS: L2 response to <Case: 14856634>
PeopleSoft
XL/PS: Banking Data Migration From T89HXLG to X89HXLG.
PeopleSoft

PS Query Issue - Urgent
PeopleSoft
XL/PS: AP Vouchers to be post for India BU (13125) in closed period
PeopleSoft
PeopleSoft
XL/PS Fin - MCHSBCXLC_TRAVEL_REC - Late Interface (XLC \ MASTERCARD HSBC

PeopleSoft
- TRAVE
XL/PS Fin - MCHSBCXLC_TRAVEL_REC - Missing Interface (XLC \ MASTERCARDPeopleSoft

HSBC - TR
XL/PS - Application Message Instance Error
PeopleSoft
XL/PS - Application Message Instance Error
PeopleSoft
XL/PS -FIN: Savvis Backup report SEV3 - Dinesh Sawant
PeopleSoft
XL/PS: New Sales Tax Authority - IBM Change Request #8723 - Theresa GiancamilloPeopleSoft
FW: AP Vouchers to be post for India BU (13125) in closed period
PeopleSoft
PeopleSoft
XL/PS FIN NON PROD - X89FXLG - Cache clear
PeopleSoft
XL/PS: Response to 14859592: Asset creation issue _ BU 13125
PeopleSoft
XL Re: <Case: 14951349>RE: Net earned Premiums Exc Int Accts Sev2
PeopleSoft
XL/PS Domain Admin Access on

Datastage Production and Non
Production servers
PeopleSoft
XL/PS FIN NON PROD - D89FXLG - Cache clear *** SEV 3***
PeopleSoft
XL/PS Process Instance ( 2280403 - Process: (PSQUERY) failed to complete sucPeopleSoft

XL/PS Process Instance ( 2280279 - Process: (PSQUERY) failed to complete suc PeopleSoft
XL/PS Process Instance ( 2280260 - Process: (PSQUERY)failed to complete suc PeopleSoft
XL/PS PSFIN NON PROD - Migr- Project
Migration (Sepa France) from
A89FX - B89F
PeopleSoft
XL/PS HR : Hiring Initiation - Mrinal Dhir
PeopleSoft
XL/PS HR Hiring Initiation - Ashish Agarwal
PeopleSoft
XL/PS HR - FW: E-track - Australia <Case:14917194> - Kirandeep Singh
PeopleSoft
PeopleSoft
PeopleSoft
ma
- TRAVEL)
XL - PS/FIN - Not able to print in PS
PeopleSoft
Xl/PS: URGENT wrong effective date showing in HR system
PeopleSoft
XL - PS/FIN - Missing access for several pages in Travel and Expense
PeopleSoft

HSBC - TR
XL/PS: Adding a Table to the Encrypted TableSpace in A89 - Ravindran Ainar
PeopleSoft
PeopleSoft
PeopleSoft
XL PS/HR - FW: PeopleSoft HRMS
PeopleSoft
XL/PS - FIN: GL - GBPS_COSNL Life Translations & Consolidations - Nitin Seth
PeopleSoft
XL/PS - Incident 3130464 Transfer
PeopleSoft
PeopleSoft

PeopleSoft
XL/PS - New Underwriting Year and Tree - IBM Change Request #8637
PeopleSoft
XL/PS - New Accident Year - IBM Change Request #8638
PeopleSoft
XL/PS - 8 New Accounts - IBM Change Request #8603
PeopleSoft
XL/PS - Bank account upload running to no success
PeopleSoft
XL/PS - AID 021024
PeopleSoft
XLC/FIN Process Inst ( 2278286 - Process: (PSQUERY) failed to complete succesPeopleSoft

XL/PS FIN: Q4 2013 Close Activities **SEV 3**
PeopleSoft
AM - run reporting processes tonight
PeopleSoft
XL/PS: Process Instance 2278101 - Process: PSQUERY failed to complete successPeopleSoft

XL/PS : Bank Details for SWE not in X89
PeopleSoft
PeopleSoft
XL - PS Training - Not able to access PS training site
PeopleSoft
XL PS comment on case updated PS backup failure ***SEV2*** <Case:14943352>PeopleSoft
XL/PS: Please provide Production Citrix/UNIX access to Jo - Phyoe Oo
PeopleSoft

PeopleSoft
XL/PS - New Business Unit - IBM Change Request #8722
PeopleSoft
XL/PS - New Alternate Account - IBM Change Request #8662
PeopleSoft
XL/PS: nVision Issue
PeopleSoft
XL/PS : URGENT Bank Details in the T&E tool
PeopleSoft
X/PS HR: Request to approve Job Opening # 299979 Assistant Manager.
PeopleSoft
RE: peoplesoft access
PeopleSoft
PeopleSoft
XL/PS Fin - T&T Logon Issue - Diana Cygan
PeopleSoft
XL Group - hanging on login
PeopleSoft
XL/PS - userid not working due to previous deactivated ID
PeopleSoft

PeopleSoft
PeopleSoft
XL/PS FIN NON PROD - D89FXLG - ORA-24317 issue
PeopleSoft
XL/PS - Details of Overdue CC Transactions
PeopleSoft
XL/PS - Details of Approver Overdue Transactions
PeopleSoft
XL/PS FIN: Journal Success Report
PeopleSoft
XL/PS HCM: FW: P&D AVAILABILITY FOR 2 EMPLOYEES
PeopleSoft
XL/PS HCM: REGD:: Non US Banking data Refresh in X89HXLG - 9th Dec 2013.
PeopleSoft
XL/PS Non prod FIN EPM application

access for new emp Vivek Kumar
Vipul X048279
PeopleSoft
XL/PS FULL backup were started on 8thDec still running on Prod EPM
and HCM
PeopleSoft
XL/PS Fin - MCHSBCXLC_TRAVEL_REC - Late Interface (XLC \ MASTERCARD HSBC

PeopleSoft
- TRAVE
HSBC - TR
XL/PS EPM - SEVERITY 2 - P90EXLG - Oracle BATCHEPM User Locked Out - ErrorPeopleSoft
in ma
PeopleSoft
XL/PS: Employee put into PS HR with Name backwards
PeopleSoft
XL/PS FIN: Issue with Journals OCSTBNSDEC & OCSTBNSNOV- they are not posting
PeopleSoft
XL/PS Citrix - Case Status Update for Clarify Case # 14945227 - Vinrod Joshi
PeopleSoft
XL/PS: 14942945 Status request- notified case owner by email
PeopleSoft
XL/PS - Entry not posting PS
PeopleSoft
XL/PS - The Process Instance ( 2266947 - Process: (GL_JEDIT) failed
PeopleSoft
PeopleSoft
PeopleSoft
PeopleSoft
TOAD Access Removal
PeopleSoft
PeopleSoft
XL/PS - <CASE:14940355> - Lifting of control flags for 01121/806327 in BU 13231 PeopleSoft

XL/PS: Lifting of control flags for 01121/806327 in BU 13231 for C_ALL_COGS
PeopleSoft
PeopleSoft
XL/PS: Process Instance (2265682 -Process: (PSQUERY) failed to complete success

PeopleSoft
XL/PS: Process Instance ( 2265680 -Process: (PSQUERY) failed to complete success
PeopleSoft
XL/PS HCM: Response to 14943377: REGD:: Non US Banking data Refresh in X89HXLG.
PeopleSoft
PeopleSoft
XL/PS HCM: REGD:: Non US Banking data Refresh in X89HXLG.
PeopleSoft
XL/PS HCM: Request 3127255 Transfer (Name Change Request)
PeopleSoft

PeopleSoft
PeopleSoft
FW: New Hire PeopleSoft set-up
PeopleSoft
PeopleSoft
PeopleSoft
ma
XL/PS EPM - RE: <Case:14920532> XL/PS: Unaudited IS XLA with China - Inconsista
PeopleSoft
- TRAVEL)
XL/PS: MCHSBCXLC_TRAVEL_REC - Missing Interface (XLC \ MASTERCARD HSBC
PeopleSoft
- TRAVEL)
XL/PS FIN : Non PROD Citrix- Not Able to Login
PeopleSoft
XL/PS - Request 3128905 Transfer
PeopleSoft
XL/PS - Depreication Jounral not getting posted to GL
PeopleSoft
XL/PS backup failure
PeopleSoft
XL/PS - Run reporting report in PROD
PeopleSoft
XL/PS - AP Vouchers to be post for India BU (13125) in closed period
PeopleSoft
XL/PS - The Process Instance ( 2261865 - Process: (AM_DEPR_CALC) failed
PeopleSoft
XL/PS - Invalid Ex type - 5405806714031028
PeopleSoft
XL/PS: File system backup started 4AM on Prod Database servers - Jegan Durairaj PeopleSoft
XL/PS: Process Instance (2261602 - Process: (AM_DEPR_CALC) failed to completePeopleSoft
su
XL/PS - Error in a Query
PeopleSoft
XL/PS HR: Incident 3129251: PeopleSoft application
PeopleSoft
TOAD - reset password
PeopleSoft
XL/PS FIN PSoft Access
PeopleSoft
XL/PS: Process Instance ( 2260277 - Job: (XLPO_ITF) failed to complete suc
PeopleSoft
XL/PS Process Instance ( 2260279 - Process:(PV_DISPATCH) failed to complete su

PeopleSoft
XL/PS HR Daily Comp Audit - Not Working
PeopleSoft

PeopleSoft
XL/PS: Combo Edit lifting - Karen Gonsalves
PeopleSoft
FW: IMPORTANT - Issue with X89H Refresh - SEV 1 Issue
PeopleSoft
XL/PS: unable to login to HRMS
PeopleSoft
XL FIN PS - GL Query taking very long to run
PeopleSoft
XL/PS: unable to open citrix
PeopleSoft
XL/PS: Reopen ticket #14920532
PeopleSoft
XL/PS: Citrix -Selects PS Fin and receives error for User ID: A020145
PeopleSoft
XL/PS HR epay not loading - error in German
PeopleSoft
XL - PS/HR - Not able to modify direct deposit amounts
PeopleSoft
XL user cannot get into peoplesoft now and needs corrected ASAP!!
PeopleSoft
XL Group PS FIN - Known PS FIN issue 14940285
PeopleSoft
XL PS/HR - Password Reset - KRINKER
PeopleSoft
XL/PS - Access Permission to PeopleSoft for Charles Monoy
PeopleSoft
XL/PS-The Process Instance ( 2258562 - Process: (PSQUERY) failed to completePeopleSoft

XL/PS - Request 3112802 Transfer, reference <CASE:14934391>
PeopleSoft
XL/PS-The Process Instance ( 2258696 - Process: (PSQUERY) failed to completePeopleSoft

XL/PS - Error in PS Query-URGENT
PeopleSoft
XL/PS: PS Query problems - Mehak Gupta
PeopleSoft
XL/PS - Query isssue
PeopleSoft
XL/PSFIN GL - Remove and archive of unposted entries across all Consolidation
PeopleSoft
XL/PSFIN GL - Remove and archive of unposted entries across all Consolidation
PeopleSoft
XL/PS FIN: NON PROD - D89FXLG - SQC is ReadOnly - Nidhi Jain
PeopleSoft
XL/PS - P90EXLG - Oracle BATCHEPM User Locked Out - Error in main job insta
PeopleSoft
XL/PS Hosting - IMPORTANT: Discontinue the weekly PayFlex output file and CIGNAPeopleSoft
XL/PS Fin - RE: <Case:14920532> XL/PS: Unaudited IS XLA with China - Inconsistan
PeopleSoft
XL/PS Fin - FW: PS nVision reports SEV 3 - Dinesh Sawant
PeopleSoft
XL/PS Fin - RE: <Case:14920532> XL/PS: Unaudited IS XLA with China - Malgorzata
PeopleSoft
XL/PS - eSRM - Reverting to original URL
PeopleSoft
XL/PS: Process Instance (599685 - Process: (XL_BN018) failed to complete successPeopleSoft

XL/PS: Lifting of Control Flags for combo 01121/806260 - Karen Gonsalves
PeopleSoft
XL PS/FIN - New Alternate Account - IBM Change Request #8680
PeopleSoft
The Process Instance ( 2255555 - Process: (GL_JEDIT) failed to complete succe PeopleSoft
XL/PSFIN NON PROD - Migration - Project Migration (PeopleSoft XL Sepa France) PeopleSoft
XL/PS - Modify Cost Center - IBM Change Request #8569
PeopleSoft
XL/PS Pepole Edit journals
PeopleSoft
XL/PS - 2255941 - Process: (PSQUERY) failed to complete successfully
PeopleSoft
FW: Account locked
PeopleSoft
XL/PS HR: Please delete new hire records
PeopleSoft
XL/PS: New Account - IBM Change Request #8618 - Theresa Giancamillo
PeopleSoft
XL/PS Hosting - RE: Case: 4314139 - P3 - S616455NJ3SL011 - Monitoring Alert: NBU
PeopleSoft
XL/PS HR - RE: Application Message Instance Error - Aswhin Kumar
PeopleSoft
XL/PS Fin - Supervisor Information didn't updated in T&E - Nitin Seth
PeopleSoft
XL/PS HR - Application Message Instance Error
PeopleSoft
XL PS : AP Journals are in Error for BU 71005 in period 11'2013.
PeopleSoft
XL/PS: Process Instance 2254143 -Process:(GL_JEDIT) failed to complete successPeopleSoft

XL/PS: Process Instance 2254140 -Process: PSQUERY failed to complete success PeopleSoft
XL/PS: Process Instance 2254122 - Process: (PSQUERY) failed to complete succesPeopleSoft
XL/PS - Issue with Inbound process PS HRMS
PeopleSoft
XL/PS - P89FXLG: Application Not Responding
PeopleSoft
XL/PS - People Soft Production Link not working
PeopleSoft
RE: MCXLC_TRAVEL_REC - Missing Interface (XLC \ MASTERCARD - TRAVEL) PeopleSoft

Details of Approver Overdue Transactions
PeopleSoft
Details of Receipt Overdue Transactions
PeopleSoft
Details of Overdue CC Transactions
PeopleSoft
Details of weekly JPMC and HSBC Hidden Summary Card Transaction
PeopleSoft
The Process Instance ( 2254071 - Process: (PSQUERY) failed to complete succesPeopleSoft

The Process Instance ( 2254049 - Process: (PSQUERY) failed to complete succesPeopleSoft
XL/PS: Response to 14940274 XL/PS T&E URGENT Indochine Empress Place
PeopleSoft
XL/PS: Response to 14940274 -URGENT Indochine Empress Place
PeopleSoft
XL/PS T&E URGENT Indochine Empress Place Wednesday 20 November
PeopleSoft
XL/PS: Process Instance 2253995 - Process:PSQUERY failed to complete success PeopleSoft

XL/PS: Process Instance 2253928 - Process:PSQUERY failed to complete successPeopleSoft
XL/PS: Process Instance 2253926 - Process:PSQUERY failed to complete succes PeopleSoft
XL/PS T&E -MCXLC_TRAVEL_REC - Late Interface (XLC \ MASTERCARD - TRAVEL)
PeopleSoft
XL/PS: Process Instance ( 2253520 - Process: (PSQUERY failed to complete succ PeopleSoft
XL/PS HR - FW: Hiring Initiation - Shelly Kaur
PeopleSoft
XL/PS Fin - PS FIN TE XLMCLOAD Batch Failure ** SEV2 ** - Dinesh Sawant
PeopleSoft
XL/PS Fin - RE: SEVERITY 2 - P90EXLG - Users Locked Out - Error in main job instPeopleSoft
Xl/PS Fin - SEVERITY 2 - P90EXLG - Users Locked Out - Error in main job instancePeopleSoft
XL/PS - Access to XLPRODHR.XL - Prabeen Jha
PeopleSoft
XL/PS Fin - The Process Instance ( 2252935 - Job: (XLMCLOAD) failed to complePeopleSoft
XL/PS Fin - The Process Instance ( 2252937 - Process: (XL_ARC_MCDAT) failed P
t eopleSoft
XL/PS Fin - MCXLC_TRAVEL_REC - Missing Interface (XLC \ MASTERCARD - TRAVEL)
PeopleSoft
PeopleSoft
XL Group AM - Improve BATCH control queries for Q Close
PeopleSoft
XL/PS - unable to login to PeopleSoft
PeopleSoft
XL/PS : Xid's and Aid
PeopleSoft
XL/PS HR PeopleSoft HRMS - Account Suspended
PeopleSoft

PeopleSoft
PeopleSoft
XL/PS: Issue in Z89 Instance - Omkar Gote
PeopleSoft
XL/PS:Process Instance ( 2250238 - Process: (PSQUERY) failed to complete succPeopleSoft

XL/PS HR PeopleSoft action - error when changing supervisor
PeopleSoft
XL/PS: Process Instance (2249408 - Process: (PV_DISPATCH) failed to complete suc
PeopleSoft
XL/PS: Process Instance (2249406 - Job: (XLPO_FAC) failed to complete successfulPeopleSoft
XL - PS/FIN - New XL Location Code - IBM Change Request #8673
PeopleSoft
XL/PS - New Project ID - IBM Change Request #8668
PeopleSoft
XL/PS - REGD:: Non US Banking data Refresh in Z89HXLG.
PeopleSoft
XL PS/HR - Request 3119537 Transfer
PeopleSoft
XL/PS T&E: MC Credit Translations loaded in system -- SEV 3
PeopleSoft
XL/PS Hosting - PeopleSoft Process Monitoring Link not working SEV2 - Dinesh SawPeopleSoft
XL/PS - Not able to approve your expense report
PeopleSoft
XL/PS: Slow Response in PS Direct and through Citrix - Rich Wallington
PeopleSoft
XL/PS: HCM -Access migrated to R02 and lost non employee db access
PeopleSoft
XL/PS - Request 3112402 Transfer
PeopleSoft
XL/PS - P&D Security Issue - Please Contact Charles Gray
PeopleSoft
XL PS: Request 3112402 Transfer
PeopleSoft
XL/PS FIN: Query -TRANSACTIONS2
PeopleSoft
XL/PS: PSEPM NON PROD - Migration - Dinesh Sawant
PeopleSoft
XL/PS EPM NON PROD - Migration PS_F_LEDGER and PS_F_JRNL_LN

Perf Enhancem
PeopleSoft
XL/PS - GS - Account Maintenance Forms
PeopleSoft
Message failures at eSRM.
PeopleSoft
XL/PS HR Not able to login in P& D

page, login id and password not
working.
PeopleSoft
XL/PS: Modify Cost Centers & 2013 Tree - IBM Chg Req #8254 - Theresa Giancamillo
PeopleSoft
XL/PS: Process Instance( 595700 - Process:(XL_HR063C) failed to complete succePeopleSoft
XL/PS HR - New Hire Entry Issue - Kamlesh Shahi
PeopleSoft
XL/PS HR - Folder Access Issue - Avon Mao
PeopleSoft
XL/PS: Modify 2014 ALL Cost Center Tree - IBM Chg Req #8133 -Theresa Giancamillo
PeopleSoft
XL/PS - Matthew Ford - TE ACH rejection - bank details
PeopleSoft
XL/PS - Modify Swiss VAT Rates - IBM Change Request #8523
PeopleSoft
XL/PS: Kirsten Gould's Personal Record - URGENT
PeopleSoft
XL/PS - OBU Tree Changes - IBM Change Request #8491
PeopleSoft
XL PS/HR - Leaver Request submitted with no Location
PeopleSoft
XL/PS - 2 New Project ID's - IBM Change Request #8496
PeopleSoft
XL/PS: Decimal issue in PeopleSoft - Preeti Joshi
PeopleSoft
XL PS SEPA AUT-CZK-SWE : NO IBAN field in PS ?
PeopleSoft
XL/PS -Modify 32 MPL Descriptions and Create New Tree - IBM Change Request #8321
PeopleSoft
XL/PS - Modify Combination Rule - IBM Change Request #8292
PeopleSoft
XL/PS - Modify 2 Trees - IBM Change Request #8312
PeopleSoft
XL/PS - RE: New Project ID - IBM Change Request #8298 - URGENT REQUEST
PeopleSoft
XL PS AP_AM issue_BU 13125_BU 13135
PeopleSoft
XL/PS Query/Question @ SMTP server - 10.86.129.44
PeopleSoft
XL/PS - AM - Asset creation issue _ BU 13125 - neeraj.chauhan@xlgroup.com
PeopleSoft
XL/PS: BU 22002 - 169300- Accum Dep issue. - URGENT
PeopleSoft
TAC Name
TAC Service
Offering
TAC Cluster ID
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Source Type [Max 100 Chars]
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Oracle
PeopleSoft
PHORPEGAD001
Application Name [Max 100

Chars]
Validation Comments
TAC Name - Service Offering - Cluster Name

TAC Name
Non TAC
AIS
AIS
AIS
AIS
AIS
AIS
AIS
AIS
AIS
AIS
AIS
AIS
AIS
AIS
AIS
AIS
AIS
AIS
AIS
AIS
AIS
AIS
BAO
BAO
BAO
BAO
BAO
BAO
BAO
BAO
BAO
BAO
BAO
BAO
BAO
BAO
BAO
BAO
BAO
BAO
BAO
BAO
BAO
BAO
BAO
BAO
BAO
TAC Service Offering

NA
ESB Implementation
Java CAD
eCommerce Implementation
Java CAD
Service Design and Development
Security & Privacy
ESB Implementation
ESB Implementation
BPM
eCommerce Implementation
ESB Implementation
Java CAD
Learning Content Development
Language Traslation Service
Microsoft CAD
Portal Development
Service Design and Development
Security & Privacy
UI Development
Java CAD
BPM
Java CAD
Cognos
Datastage
Ab Initio
Ab Initio
Cognos
Cognos
Cognos
Datastage
Datastage
Datastage
Datastage
Datastage
Datastage
Filenet
Informatica
Informatica
Informatica
Informatica
Teradata
Master Data Management
Cognos
Datastage
Cognos
Informatica
Datastage
TAC Cluster
NA
ARAIESG00001
ARAIJDG00001
CNAIECG00001
CNAIJDG00001
CNAISDG00001
CNAISPG00002
COAIESG00001
EGAIESG00001
INAIBPG00001
INAIECG00005
INAIESG00002
INAIJDG00006
INAILDG00003
INAILTG00007
INAIMDG00008
INAIPDG00004
INAISDG00010
INAISPG00009
INAIUIG00011
MXAIJDG00001
PHAIBPG00001
PHAIJDG00001
CNBACOG00001
CNBADSG00001
INBAAIG00001
INBAAIG00002
INBACOG00001
INBACOG00002
INBACOG00003
INBADSG00001
INBADSG00002
INBADSG00003
INBADSG00004
INBADSG00005
INBADSG00006
INBAFIG00001
INBAING00001
INBAING00002
INBAING00003
INBAING00004
INBATDG00001
INBAWMG00001
MXBACOG00001
MXBADSG00001
PHBACOG00001
PHBAING00001
ROBADSG00001
BAO
BAO
BAO
Informatica
Teradata
Netezza
ROBAING00002
PHBATDG00001
INBANZG00001
Cross
Sector_BAO
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
Custom AMS
ETL-Data Stage
NA
AS/400
Mainframe
Open Systems
DBMS
Java AMS
Mainframe
Microsoft AMS
Other AMS
Open Systems
Java AMS
Mainframe
AS/400
AS/400
AS/400
DBMS
DBMS
DBMS
DBMS
DBMS
DBMS
DBMS
DBMS
DBMS
DBMS
DBMS
DBMS
DBMS
DBMS
Java AMS
Java AMS
Java AMS
Java AMS
Java AMS
Java AMS
Java AMS
Java AMS
Java AMS
Java AMS
Java AMS
Java AMS
Java AMS
Java AMS
Java AMS
Java AMS
Java AMS
Java AMS
ARAMASG00001
ARAMMFG00001
ARAMOSG00001
BRAMDBG00101
BRAMJVG00101
BRAMMFG00101
BRAMMSG00101
BRAMOAG00101
BRAMOPG00101
CNAMJVG00001
CNAMMFG00001
INAMASG00001
INAMASG00002
INAMASG00003
INAMDBG00001
INAMDBG00002
INAMDBG00003
INAMDBG00004
INAMDBG00005
INAMDBG00006
INAMDBG00062
INAMDBG00064
INAMDBG00065
INAMDBG00067
INAMDBG00070
INAMDBG00081
INAMDBG00082
INAMDBG00085
INAMJVG00001
INAMJVG00002
INAMJVG00003
INAMJVG00004
INAMJVG00005
INAMJVG00006
INAMJVG00007
INAMJVG00008
INAMJVG00009
INAMJVG00010
INAMJVG00011
INAMJVG00012
INAMJVG00013
INAMJVG00014
INAMJVG00015
INAMJVG00016
INAMJVG00017
INAMJVG00063
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
Java AMS
Java AMS
Java AMS
Java AMS
Java AMS
Java AMS
Mainframe
Mainframe
Mainframe
Mainframe
Mainframe
Mainframe
Mainframe
Mainframe
Mainframe
Mainframe
Mainframe
Mainframe
Mainframe
Mainframe
Mainframe
Mainframe
Mainframe
Mainframe
Mainframe
Mainframe
Mainframe
Mainframe
Mainframe
Mainframe
Mainframe
Miscellaneous
Miscellaneous
Miscellaneous
Miscellaneous
Miscellaneous
Miscellaneous
Miscellaneous
Miscellaneous
Microsoft AMS
Microsoft AMS
Microsoft AMS
Microsoft AMS
Microsoft AMS
Microsoft AMS
Microsoft AMS
Microsoft AMS
Microsoft AMS
Microsoft AMS
Maximo
Open Systems
INAMJVG00064
INAMJVG00065
INAMJVG00067
INAMJVG00070
INAMJVG00073
INAMJVG00081
INAMMFG00001
INAMMFG00002
INAMMFG00003
INAMMFG00004
INAMMFG00005
INAMMFG00006
INAMMFG00007
INAMMFG00008
INAMMFG00009
INAMMFG00010
INAMMFG00011
INAMMFG00012
INAMMFG00013
INAMMFG00014
INAMMFG00015
INAMMFG00016
INAMMFG00061
INAMMFG00062
INAMMFG00064
INAMMFG00066
INAMMFG00069
INAMMFG00072
INAMMFG00079
INAMMFG00080
INAMMFG00081
INAMMIG00001
INAMMIG00002
INAMMIG00003
INAMMIG00004
INAMMIG00005
INAMMIG00006
INAMMIG00064
INAMMIG00067
INAMMSG00001
INAMMSG00002
INAMMSG00003
INAMMSG00004
INAMMSG00005
INAMMSG00064
INAMMSG00065
INAMMSG00070
INAMMSG00081
INAMMSG00082
INAMMXG00001
INAMOSG00001
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Custom
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
AMS
Open Systems
Open Systems
Open Systems
Open Systems
Open Systems
Other AMS
Other AMS
Other AMS
Other AMS
Rational
Java
Mainframe
Microsoft AMS
Open Systems
AS/400
DBMS
Java AMS
Mainframe
Microsoft AMS
Open Systems
eBS
JDE
PeopleSoft
Siebel
BRM
eBS
eBS
eBS
eBS
eBS
eBS
eBS
Fusion Middleware
Hyperion
JDE
JDE
JDE
JDE
JDE
OBIEE
PeopleSoft
PeopleSoft
PeopleSoft
PeopleSoft
PeopleSoft
Retek
Siebel
Siebel
Siebel
Siebel
Siebel
INAMOSG00002
INAMOSG00003
INAMOSG00004
INAMOSG00005
INAMOSG00073
INAMOTG00001
INAMOTG00065
INAMOTG00068
INAMOTG00073
INAMRTG00001
MXAMJVG00001
MXAMMFG00001
MXAMMSG00001
MXAMOSG00001
PHAMASG00001
PHAMDBG00001
PHAMJVG00001
PHAMMFG00001
PHAMMSG00001
PHAMOSG00001
CNOREBGAD001
CNORJEGAD001
CNORPEGAD001
CNORSBGAD001
INORBRG00001
INOREBGAD001
INOREBGFI001
INOREBGHR001
INOREBGMA001
INOREBGOC001
INOREBGPP001
INOREBGTE001
INORFMG00001
INORHYG00001
INORJEGAD001
INORJEGDS001
INORJEGFI001
INORJEGMA001
INORJEGTE001
INOROBG00001
INORPEGAD001
INORPEGFI001
INORPEGHR001
INORPEGPY001
INORPEGTE001
INORRTG00001
INORSBGAD001
INORSBGAD002
INORSBGCN001
INORSBGCO001
INORSBGFN001
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
Oracle
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
Siebel
INORSBGIN001
Siebel
INORSBGOM001
eBS
PHOREBGAD001
PeopleSoft
PHORPEGAD001
Siebel
PHORSBGAD001
Siebel
ROORSBGAD001
CC&B
INORCCG00001
CC&B
INORCCGAD001
CC&B
INORCCGBM001
CC&B
INORCCGDC001
CC&B
INORCCGFT001
CC&B
INORCCGIN001
CC&B
INORCCGRD001
CC&B
INORCCGTE001
CC&B
INORCCGTT001
CC&B
INORCCGUM001
SAP BI
ARSABIG00001
SAP Basis & Security
ARSABSG00001
HTR - Hire to Retire
ARSAHRG00001
Project Management & Industry Solutions
ARSAISG00001
OTC - Opportunity to Cash
ARSAOCG00001
FTP - Forecast to Produce
ARSAPLG00001
SAP Portal
ARSAPOG00001
PTP - Procure to Pay
ARSAPPG00001
RTR - Record to Report
ARSARRG00001
ABAP Development
BRSAABG00101
Basis & Security
BRSABSG00101
SAP Funtional - AMS Service
BRSASXG00101
ABAP Development
CNSAABG00001
ABAP Development
CNSAABG00002
SAP BI
CNSABIG00001
CNSABSG00001
CNSAHRG00001
CNSAISG00001
CNSAOCG00001
CNSAPLG00001
SAP Portal
CNSAPOG00001
CNSAPPG00001
CNSARRG00001
SAP XI
CNSASXG00001
ABAP Development
EGSAABG00001
EGSABSG00001
SAP IS
ININSAISG001
ABAP Development
INSAABG00001
ABAP Development
INSAABG00002
ABAP Development
INSAABG00003
ABAP Development
INSAABG00004
ABAP Development
INSAABG00005
ABAP Development
INSAABG00006
ABAP Development
INSAABG00007
ABAP Development
INSAABG00008
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP BI
INSABIG00001
SAP BI
INSABIG00002
SAP BI
INSABIG00003
SAP BI
INSABIG00004
INSABSG00001
INSABSG00002
INSABSG00003
INSABSG00004
INSABSG00005
INSABSG00006
INSAHRG00001
INSAHRG00002
INSAHRG00003
INSAHRG00004
INSAISG00001
INSAOCG00001
INSAOCG00002
INSAOCG00003
INSAOCG00004
INSAOCG00005
INSAOCG00006
INSAPLG00001
INSAPLG00002
INSAPLG00003
INSAPLG00004
INSAPLG00005
INSAPLG00006
INSAPLG00007
SAP Portal
INSAPOG00001
SAP Portal
INSAPOG00002
SAP Portal
INSAPOG00003
INSAPPG00001
INSAPPG00002
INSAPPG00003
INSAPPG00004
INSAPPG00005
INSAPPG00006
INSARRG00001
INSARRG00002
INSARRG00003
INSARRG00004
INSARRG00005
INSARRG00006
INSASCG00001
INSASCG00002
INSASCG00003
INSASCG00004
INSASCG00005
INSASCG00006
SAP Testing
INSASTG00001
SAP Testing
INSASTG00002
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
SAP
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
SAP Testing
SAP Testing
SAP Testing
SAP Upgrade
SAP XI
SAP XI
SAP XI
SAP XI
ABAP Development
SAP BI
ABAP Development
SAP BI
SAP Testing
SAP XI
ABAP Development
ABAP Development
ABAP Development
ABAP Development
ABAP Development
ABAP Development
Full LifeCycle Testing
INSASTG00003
INSASTG00004
INSASTG00005
INSASUG00001
INSASXG00001
INSASXG00002
INSASXG00003
INSASXG00004
MXSAABG00001
MXSABIG00001
MXSABSG00001
MXSAOCG00001
MXSAPPG00001
MXSARRG00001
PHSAABG00001
PHSABIG00001
PHSABSG00001
PHSAOCG00001
PHSAPLG00001
PHSAPPG00001
PHSARRG00001
PHSASCG00001
PHSASTG00001
PHSASXG00001
ROSAABG00001
ROSABSG00001
ROSAOCG00001
ROSAPLG00001
ROSAPPG00001
ROSARRG00001
CASAABG00001
CASABSG00001
INSAABG00009
INSAABG00010
INSAABG00011
MXSAPLG00001
PHSAHRG00001
ARSAABG00001
ARTEFLG00001
BRTEFLG00101
CNTEFLG00001
INTEFLG00001
INTEFLG00002
INTEFLG00003
INTEFLG00004
INTEFLG00005
INTEFLG00006
INTEFLG00007
INTEFLG00008
INTEFLG00009
INTEFLG00010
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing
Testing

Performance Testing
Test Automation
Performance Testing
Test Automation
Test Automation
INTEFLG00011
INTEFLG00012
INTEFLG00013
INTEFLG00014
INTEFLG00015
INTEFLG00016
INTEFLG00017
INTEFLG00018
INTEFLG00019
INTEFLG00020
INTEFLG00030
INTEFLG00031
INTEFLG00032
INTEFLG00033
INTEFLG00034
INTEFLG00035
INTEFLG00036
INTEFLG00037
INTEFLG00038
INTEFLG00039
INTEFLG00040
INTEPTG00022
INTETAG00021
MXTEFLG00001
MXTEPTG00001
MXTETAG00001
PHTEFLG00001
PHTETAG00001
ice Offering - Cluster Name Mapping Details

TAC Cluster Name
NA
AIS-ESB-COLOMBIA
Argentina Java CAD Cluster 01
AIS eCmsI CN 01
AIS JCAD CN 01
AIS SDD CN 01
NA
AIS-ESB-Colombia
ESB Implementation EG
AIS BPM 01
AIS Ecomm 05
AIS ESB 02
AIS Java CAD 06
AIS LnK 03
AIS LTSC 07
AIS MS CAD 08
AIS Portal 04
AIS SDD 10
AIS SP 09
AIS UI 11
MX-CJAVA-01
AIS TAC BPM Philippines Cluster 01
AIS TAC Java CAD Philippines Cluster 01
BAO Cgns CN 01
BAO Dstg CN 01
IN_ABINITIO_Cluster1
IN_ABINITIO_Cluster2
IN_COGNOS_Cluster1
IN_COGNOS_Cluster2
IN_COGNOS_Cluster3
IN_DATASTAGE_Cluster1
IN_FILENET_CLUSTER1
IN_INFORMATICA_Cluster1
IN_Teradata_Cluster1
IN_MDM_Cluster1
MX-BAO-01
MX-DS-01
Cognos Philippines Cluster 01
BAO Informatica Philippines Cluster 01
BAO Datastage RoCEB Cluster 01
BAO TAC Informatica

BAO Teradata Philippines Cluster 01
IN_Netezza_Cluster1
NA
Argentina AS/400 Cluster 01
Argentina Mainframe Cluster 01
Argentina Open System Cluster 01
Brazil Custom AMS TAC - DBMS - Cluster 01
Brazil Custom AMS TAC - Java AMS - Cluster 01
Brazil Custom AMS TAC - Mainframe - Cluster 01
Brazil Custom AMS TAC - Microsoft AMS - Cluster 01
Brazil Custom AMS TAC - Other AMS (TM) - Cluster 01
Brazil Custom AMS TAC - Open Systems (MW) - Cluster 01
CAMS JAMS CN 01
CAMS MF CN 01
AS400 Bangalore Chennai-ME-Telco-CPG-PLS-RET-TT-Banking-Insurance-GB-IGA-AD-Health
AS400 Bangalore Chennai-ME-Telco-CPG-PLS-RET-TT-Banking-Insurance-GB-IGA-AD-Health
AS400 Bangalore Chennai-EU-Telco-CPG-RET-TT-Banking-FM-Insurance-GB-IGA-Auto-CP-Elec-IP-Health
DBMS Bangalore Chennai-ME-Telco-CPG-PLS-RET-TT-Banking-FM-Insurance-GB
DBMS Bangalore Chennai-IGA-AD-Auto-CP-Elec-IP-GE-Health
DBMS Kolkata NCR-EU-ME-Telco-Elec-GE
DBMS Kolkata NCR-CPG-PLS-RET-TT-Banking-Insurance-GB-IGA
DBMS Hyderabad Pune-EU-Telco-TT-Banking-FM-Insurance-GB
DBMS Hyderabad Pune-IGA-Auto-CP-Elec-IP-Health
DBMS GMIA
DBMS AT&T
DBMS Idea account
DBMS Export Blue
DBMS Ericsson Account
DBMS APMM Account
DBMS Shell Account
DBMS Vodafone-India Account
Java Bangalore Chennai-ME-Telco
Java Bangalore Chennai-CPG-PLS-RET-TT
Java Bangalore Chennai-Banking-FM-Insurance
Java Bangalore Chennai-GB-IGA
Java Bangalore Chennai-AD-Auto-CP-Elec-IP-GE-Health
Java Hyderabad Pune-EU-Telco
Java Hyderabad Pune-Banking-FM-Insurance
Java Hyderabad Pune-CPG-TT
Java Hyderabad Pune-GB-IGA
Java Hyderabad Pune-Auto-CP-Elec-IP-Health
Java Kolkata NCR-EU-ME-Telco
Java Kolkata NCR-CPG-PLS-RET-TT-Banking-Insurance
Java Kolkata NCR-GB-IGA-Elec-GE
Java Telefonica
Java AMS AT&T Account

Java Idea
Java Export Blue
Java AMS Ericsson Account
Java AMS Telephonica UK
Java AMS APMM Account
Mainframe Bangalore Chennai-ME-Telco-CPG-PLS-RET-TT
Mainframe Bangalore Chennai-Banking-FM-Insurance
Mainframe Bangalore Chennai-Banking-FM-Insurance
Mainframe Bangalore Chennai-GB-IGA
Mainframe Bangalore Chennai-AD-Auto-CP-Elec-IP-GE-Health
Mainframe Bangalore Chennai-AD-Auto-CP-Elec-IP-GE-Health
Mainframe Hyderabad NCR-EU-Telco-CPG-Banking-Insurance
Mainframe Hyderabad NCR-GB-IGA-GE
Mainframe Kolkata Pune-EU-ME-Telco-CPG-PLS-RET-TT
Mainframe Kolkata Pune-Banking-FM-Insurance
Mainframe Kolkata Pune-GB-IGA
Mainframe Kolkata Pune-AD-Auto-CP-Elec-IP-Health
Mainframe WellPoint
Mainframe GMIA
Mainframe AT&T
Mainframe Suntrust
Mainframe NASCO Account
Mainframe WellPoint Account
Mainframe UPS Account
Mainframe FFIC Account
Mainframe APMM Account
Miscellaneous 1
Miscellaneous
Miscellaneous
Miscellaneous
Miscellaneous
Miscellaneous
Miscellaneous AT&T
Misc Export Blue
Microsoft Bangalore Chennai-ME-Telco-GB-IGA-Auto-CP-Elec-IP-Health
Microsoft Bangalore Chennai-CPG-PLS-RET-TT-Banking-FM-Insurance
Microsoft Hyderabad Kolkata-ME-Telco-CPG-PLS-RET-TT-Banking-Insurance-GB-IGA-AD-Elec
Microsoft NCR Pune-EU-Telco-CPG-TT
Microsoft NCR Pune-Banking-Finance-Industrial-Elec-Healthcare
Microsoft AT&T
Microsoft AMS Idea Account
Microsoft AMS Ericsson Account
Microsoft AMS APMM Account
Microsoft AMS Shell Account
Maximo
Open Systems Bangalore Chennai-ME-Telco-CPG-PLS-RET-TT-Banking-FM-Insurance-GB
Open Systems Bangalore Chennai-IGA-Auto-CP-Elec-IP-GE-Health

Open Systems Kolkata NCR-EU-ME-Telco-CPG-RET-TT-Bank-GB-IGA-Elec-GE
Open Systems Hyderabad Pune-EU-Telco-CPG-TT-Auto-CP-Elec-Health
Open Systems Hyderabad Pune-Banking-FM-Insurance-GB-IGA
Open Systems Telephonica UK
GDC India Other AMS 1
GDC India Other AMS Idea account
INAMOTG00068
Other AMS Telephonica UK
GDC India Config & Build Mgmt
Java Mexico
Mainframe Mexico
MX-MSAMS-01
Open Systems Mexico
Philippine Custom AMS TAC AS/400 Cluster 01
Custom AMS TAC DBMS Philippines Cluster 01
Custom AMS TAC Java AMS Philippines Cluster 01
Custom AMS TAC Mainframe Philippines Cluster 01
Custom AMS Microsoft Philippines Cluster 01
Custom AMSTAC Open Systems Philippines Cluster 01
Oracle eBS CN 01
Oracle JDE CN 01
Oracle PS CN 01
Oracle Siebel CN 01
India Oracle BRM Cluster 1
India Oracle eBS Admin Cluster 1
India Oracle eBS Financials Cluster 1
India Oracle eBS HR Cluster 1
India Oracle eBS Manufacturing Cluster 1
India Oracle eBS Order to Cash Cluster 1
India Oracle eBS Procure to Pay Cluster 1
India Oracle eBS RICE Cluster 1
India Oracle Fusion Middleware Cluster 1
India Oracle Hyperion Cluster 1
India Oracle JDE Admin Cluster 1
India Oracle JDE Distribution Cluster 1
India Oracle JDE Financials Cluster 1
India Oracle JDE Manufacturing Cluster 1
India Oracle JDE RICE Cluster 1
India Oracle OBIEE Cluster 1
India Oracle Peoplesoft Admin Cluster 1
India Oracle Peoplesoft Financials Cluster 1
India Oracle Peoplesoft HR Cluster 1
India Oracle Peoplesoft Payroll Cluster 1
India Oracle Peoplesoft RICE Cluster 1
India Oracle Retek Cluster 1
India Oracle Siebel Admin Cluster 1
India Oracle Siebel RICE Cluster 1
India Oracle Siebel Conversion Cluster 1
India Oracle Siebel Configuration Cluster 1
India Oracle Siebel Functional Cluster 1
India Oracle Siebel Integration Cluster 1

India Oracle Siebel OM Cluster 1
Oracle eBS Philippines Cluster 01
Peoplesoft Rice - Philippines Cluster 01
Siebel Testing - Philippines Cluster 01
RoCEB Oracle Siebel Cluster 01
Oracle Customer Care and Billing
CC&B Admin / DBA
CC&B Batch Monitoring
CC&B Data Conversion
CC&B Functional
CC&B Integration
CC&B Report Developers
CC&B Technical
CC&B Tester
Oracle Utilities Project Manager
ARSABIG00001
SAP BASIS Argentina Cluster 01
SAP HTR Argentina Cluster 01
SAP Argentina PM
SAP OTC Argentina Cluster 01
SAP FTP Argentina
ARSAPOG00001
SAP PTP Argentina Cluster 01
SAP RTR Argentina Cluster 01
Brazil SAP - ABAP Development - Cluster 01
Brazil SAP - Basis & Security - Cluster 01
Brazil SAP - SAP Funtional - AMS Service - Cluster 01
SAP ABAP CN 01
SAP ABAP CN 02
SPA BI CN 01
CN SAP BASIS 01
SAP HTR CN 01
SAP PMIS CN 01
SAP OTC CN 01
SAP FTP CN 01
SAP Portal CN 01
SAP PTP CN 01
SAP RTR CN 01
SAP XI CN 01
Egypt ABAP Cluster
Egypt Basis & Security Cluster
IS
Chennai ABAP
Bangalore ABAP
Noida ABAP
Hyderabad ABAP
Kolkata ABAP 1
Pune ABAP
Kolkata ABAP 2
India SAP ABAP Nestle Cluster 08
India SAP BI Bangalore Chennai Cluster 01

India SAP BI NCR Hyderabad Cluster 02
India SAP BI Kolkata Pune Cluster 03
India SAP BI Kolkata Pune Cluster 04
India SAP Basis Bangalore Chennai Cluster 01
India SAP Basis Bangalore Chennai Cluster 02
India SAP Basis NCR Hyderabad Cluster 03
India SAP Basis NCR Hyderabad Cluster 04
India SAP Basis Kolkata Pune Cluster 05
India SAP Basis Kolkata Pune Cluster 06
India SAP HTR BGL Cluster 01
India SAP HTR Pune Cluster
India SAP HTR NCR Hyderabad Cluster 03
India SAP HTR KOL Cluster
India SAP Industry Solutions Cluster 01
India SAP OTC Bangalore Chennai Cluster 01
India SAP OTC Bangalore Chennai Cluster 02
India SAP OTC NCR Hyderabad Cluster 03
India SAP OTC NCR Hyderabad Cluster 04
India SAP OTC Kolkata Pune Cluster 05
India SAP OTC Kolkata Pune Cluster 06
India SAP FTP Bangalore Chennai Cluster 01
India SAP FTP Bangalore Chennai Cluster 02
India SAP FTP NCR Hyderabad Cluster 03
India SAP FTP NCR Hyderabad Cluster 04
India SAP FTP Kolkata Pune Cluster 05
India SAP FTP Kolkata Pune Cluster 06
India SAP FTP Shell Project Cluster 07
India SAP Portal Bangalore Chennai Cluster 01
India SAP Portal NCR Hyderabad Cluster 02
India SAP Portal Kolkata Pune Cluster 03
India SAP PTP Bangalore Chennai Cluster 01
India SAP PTP Bangalore Chennai Cluster 02
India SAP PTP NCR Hyderabad Cluster 03
India SAP PTP NCR Hyderabad Cluster 04
India SAP PTP Kolkata Pune Cluster 05
India SAP PTP Kolkata Pune Cluster 06
India SAP RTR Bangalore Chennai Cluster 01
India SAP RTR Bangalore Chennai Cluster 02
India SAP RTR NCR Hyderabad Cluster 03
India SAP RTR NCR Hyderabad Cluster 04
India SAP RTR Kolkata Pune Cluster 05
India SAP RTR Kolkata Pune Cluster 06
India SAP Security Bangalore Chennai Cluster 01
India SAP Security Bangalore Chennai Cluster 02
India SAP Security NCR Hyderabad Cluster 03
India SAP Security NCR Hyderabad Cluster 04
India SAP Security Kolkata Pune Cluster 05
India SAP Security Kolkata Pune Cluster 06
QTP & Performance Testing
Upgrade
Manual
Worksoft
Misc
SAP Upgrade Cluster 1
Bangalore SAP XI
Gurgaon SAP XI
Pune SAP XI
Kolkata SAP XI
SAP-ABAP-MX
SAP-BI-MX
SAP-Basis&Security-MX
SAP- Opportunity to Cash- MX
SAP Procure to Pay - MX
SAP-Report to Record-MX
SAP ABAP Development - Philippines Cluster 01
SAP BI Philippines Cluster 01
Philippine SAP Basis Cluster01
SAP O2C - Philippines Cluster 01
SAP TAC FTP - Forecast to Produce Philippines Cluster 01
SAP P2P - Philippines Cluster 01
SAP TAC RTR - Record to Report Philippines Cluster 01
Philippines SAP Security Cluster01
Philippine SAP Testing TAC Cluster 01
SAP XI Philippines Cluster 01
RoCEB SAP ABAP Cluster 01
RO-Basis
RO-OTC
RO-FTP Log
RO-PTP
RO-R2R
SAP-ABAP-CA
SAP-Basis&Security-CA
SAP ABAP J&J 09
SAP ABAP PMI 10
SAP MII
SAP-F2P-MXSAP HTR Philippine Cluster 01
Argentina ABAP Cluster 01
Argentina FLT Cluster 01
Brazil Testing TAC - Full LifeCycle Testing - Cluster 01
Testing FLCT CN 01
FLT Retail Testing Cluster 01
FLT Retail Testing Cluster 02
FLT Telecom Testing Cluster 01
FLT M & E Testing Cluster 01
FLT G&E and Healthcare Cluster 01
FLT HealthCare Testing Cluster 01

FLT T&T Testing Cluster 01
FLT T&T Testing Cluster 02
FLT Insurance Testing Cluster 01
FLT Industrial Testing Cluster 01
FLT Telecom Testing Franchisee 01
FLT HealthCare Testing Franchisee 01
FLT Insurance Testing Franchisee 02
FLT Insurance Testing Franchisee 01
FLT Banking Testing Franchisee 01
Indutrial and Communications
T&T Testing Cluster 03
Performance Testing Cluster 01
Automation Testing Cluster 01
MX-FLCT-01
MX-PERF-01
MX-AUT-01
Full LifeCycle Testing Philippines - Cluster 01
Test Automation - Philippines Cluster 01
uto-CP-Elec-IP-Health

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XL PS EPM EPM Database Availability Failed Alerts **SEV2**

XL/PS FIN: GLPCLOSE Corporate Consolidation PI2282101 **SEV1***

XL/PS - nVision report performance issue

XL/PS HR - Data Sharing from Financials - Status

XL/PS - The Process Instance ( 2299754 - Process: (PSQUERY) failed

XL/PS: Process Instance (2299720 - Process: (PSQUERY) failed to complete success

XL - PS/FIN T&E - Not able to update data in PS

XL/PS: HCM Tracks -Connection to PS issue for UID: A019330

XL/PS - **WFG#8687** PSFIN *** SEPA LeMans Implementation - Vivek Vipul

XL/PS - FIN : PSNT Server is down in U89 - SEV3 - Supriya Desai

XL - PS/FIN - Modify VAT Authority - IBM Change Request #8828

XL - New Project ID - IBM Change Request #8825

XL/PS HCM: REGD:: P&D SMTP issue in D89HXLG

XL/PS: Details of Approver Overdue Transactions

XL/PS: Details of Receipt Overdue Transactions

XL/PS: Details of Overdue CC Transactions

XL/PS Fin - PS FIN: Toad error in Prod/Non-Prod instances - Anshul Bansal

XP/PS _ - T89 Password Request - Kirandeep Singh

XL/PS Fin - PeopleSoft 8 Password Reset - Radha Krishnan

XL/PS: <Case:14962014> XL/PS: Hold T89H Refresh - Prakash Ambastha

XL/PS: Hold T89H Refresh - Prakash Ambastha

PS FIN NON-PROD C89FXLG **SEV3***

XL PS/HR - FW: Project Migration in T89H

XL PS re 14962004 REGD:: Refresh PUBSUB in X89HXLG.

XL PS/FIN - Process Instance( 2296284-Process:(PSQUERY)failed to complete succes

XL/PS: Process Instance( 605370 - Process: (SCRTY_CLSUPD) failed to completePeopleSoft

XL/PS HR - Data Sharing from Financials - Status

XL PS/FIN - AP Vouchers to be post for India BU (13125) in closed period

FW: Request 3150623 Transfer

XL PS Request 3149104 Transfer

XL/PS FIN: Error while changing PSQuery owner - Anshul Bansal

XL/PS HCM: Request 3150526 Transfer

XL/PS HR - FW: Incident 3149073 Transfer - Gaurav Aggarwal

XL/PS REGD:: Banking Data Migration From T89HXLG to X89HXLG.

PS FIN - NON PROD - X89FXLG - Folder access issue - Sev3

XL/PS HR - Data Sharing from Financials - Status

XL PS FIN Incident 3149073 Transfer

XL/PS: Q4 2013 PS Financials System Quarter Close Dec 25-26 2013

XL/PS: Regarding U89FXLG Refresh - Ravindran Ainar

XL - PS/FIN-Process Instance(2294430-Process:(PSQUERY)failed to complete succes

XL PS EPM EPM Database Availability Failed Alerts SEV2

XL/PS FIN: GLPCLOSE Corporate Consolidation PI2282101 SEV1*

XL/PS - WFG#8687 PSFIN *** SEPA LeMans Implementation - Vivek Vipul

PS FIN NON-PROD C89FXLG SEV3*

XL PS dupe 14960571 EPM EPM Database Availability Failed Alerts SEV2

XL/PS HR - FW: *URGENTRE: Issue with Branch Table - Joanne Steel