ABB

To: Utility Communication

E-Mail:
Lotus Notes:
FAX PSNP:
Telephone:
utilitycommunication@ch.abb.com
utilitycommunication@ABB_CH01
++41 58 585 1683
++41 58 589 2271
Repair & Return Procedure
A. GENERAL
Benefits of the Repair & Return Procedure:
Quality of response
Single Point-of- Entry to ensure the process efficiency and reliability
Expedite service for all Service Contracts
B. REPAIR & RETURN PROCEDURE
CUSTOMER Address at ABB Switzerland:
1. Send Item(s) with Fault Report
2. Check Item(s) and Repair Type
In case of Warranty Repair or Service Contract:
. => CONTINUE at point 5.
If OUT of Warranty Repair:
Repair cost will be charged to customer.
5. Repair Item(s)
CUSTOMER 6. Delivery of Items back to CUSTOMER
ABB Switzerland Ltd
Power Technology Systems
PSNP4 Repair Center
CH-5400 Baden / Switzerland
Please send FFAULT REPORT also as E-Mail or a FAX and
Airway Bill No. (AWB) to PSNP4.
Send an acknowledgement of receipt of Item(s) to
customer and repair item(s).
ABB Switzerland Ltd
Power Technology Systems
Dept. PSNP4 Repair Center
CH-5400 BADEN / Switzerland
All of ABBs equipment and parts are warranted against defects in material and workmanship for a period as agreed in the
ORDER or in the SERVICE CONTRACT.
Please do always include a FAULT REPORT when sending any item(s) to ABB for Repair & Return.
Item(s)
for Repair
For OUT of Warranty Repair : 3. Send an Offer to Customer
within 5 working days after receiving Item(s) with
FAULT REPORT.
4. Send Purchase Order
01.2006 / RepairReturn/Repair&Return Procedure 1KHM010296 RevH.xls
ABB
E-Mail:
Lotus Notes:
FAX PSNP:
Telephone:
utilitycommunication@ch.abb.com
utilitycommunication@ABB_CH01
++41 58 585 1683
++41 58 589 2271
Guide to complete the FAULT REPORT
C. Guide to complete the FAULT REPORT

Advance Replacement:
Unit for Checking:
D. Purchase Order for Out of Warranty Repair
After receiving modules with FAULT REPORT the Item(s) will be repaired if
under warranty or
under Service Contract
E. Packing
This service will be charged with US$ 500.00 for each unit.
otherwise a quotation for the repair cost will be sent to the customer.
When packing the Item(s) anti-static bags shall be used to wrap-in item(s) carefully. Please ensure that the packing
is sufficient to avoid damages during shipment. Ideally, item(s) shall be returned in the same packaging as it was
supplied.
Any Item(s) received in damaged conditions, appearing to be caused from inadequate packing, will not be repaired
until a purchase order covering repair cost of the additional damage is received by PSNP4.
NO REPAIR will be started by PSNP4 until a Purchase Order for the amount quoted for repair is received by
PSNP4. Items received by PSNP4 without a FAULT REPORT and Purchase Order will be placed in isolation and
no repair actions will be started until all the above documentation is completed.
In case of SERVICE CONTRACT in force, the number of the SERVICE CONTRACT shall be indicated on the
FAULT REPORT, Section 3.
If you need an Advance Replacement, tick the respective field on the FAULT REPORT.
A purchase order is required before shipment of the Advance Replacement. The customer will be invoiced for
the full price of the Advance Replacement unit.
Please note that PSNP4 does not guarantee that Replacement Iitems will be available, except for Replacement
Items defined in a SERVICE CONTRACT.
E-Mail or FAX copy of FAULT REPORT to PSNP4 - and also Airway Bill (AWB) No. if sent by airfreight.
Include name and contact details of a technical person who can be contacted by the PSNP4 repair engineers
to discuss technical issues related to the fault. This information shall be stated at Section 4 of the FAULT
REPORT.
Note down the equipment type to which the Item belongs to (e.g. FOX515, ETL600, NSD570) on the FAULT
REPORT, Section 1.
Note down serial number and release number (if any) of the faulty Item on the FAULT REPORT, Section 1.
ABB Switzerland Ltd
Power Technology Systems
PSNP4 Repair Center
CH-5400 Baden / Switzerland
Completely fill-in all 5 sections of a separate FAULT REPORT for each Item.
Include FAULT REPORT with Item(s) when returned to PSNP4.
Please fill-in a separate FAULT REPORT for each Item and send to PSNP4 !
01.2006 / Guide&Help/Repair&Return Procedure 1KHM010296 RevH.xls
ABB
To: Utility Communication
E-Mail:
Lotus Notes:
FAX PSNP:
Telephone:
FAULT REPORT
Please fill-in a separate FAULT REPORT for each Item and send to PSNP4 !
SECTION 1: General Information
Equipment Type:
Module Type:
Serial / Release Number:
PTUK Order No / Delivery date:
Your Original PO No:
SECTION 2: Fault Description
Problem occurred: during installation in service
during commissioning other:
Observed faults: Over-function Outside tolerance
Under-function Sporadic error
Abnormal temperature
Fault description:
SECTION 3: Repair & Delivery Type
Warranty repair Express delivery
Expedited repair Advance replacement
Service Contract Number :
SECTION 4: Customers Address
Delivery Address for repaired Item(s) Billing Address (if different from Delivery Address)
Company:
Address:
Address:
Attn.:
Contact:
Telephone:
E-Mail:
FAX:
SECTION 5: Fault Report issued by
Name: Company:
E-Mail: City / Country:
Telephone: Date:
utilitycommunication@ch.abb.com
utilitycommunication@ABB_CH01
++41 58 585 1683
++41 58 589 2271
Repair Report required
ABB Switzerland Ltd
Power Technology Systems
PSNP4 Repair Center
CH-5400 Baden / Switzerland
01.2006 / FAULT REPORT/Repair&Return Procedure 1KHM010296 RevH.xls