Gist of Recommendations of Deloittee Consultant

Corp office letter dt 18

th
July to CGMs
a. Hocc on Aug 12
th
and 13
th
2014
b. Major Recommendations of the consultant annexed
c. Examine the Recommendations and present Views latest by 28
th
July
d. Specific Issues: Restructuring of your Circle, Man power projections,
Clubbing the levels of JTO-SDE-AGM without vacancy constraints

Annexure 1 Major Recommendations
1. Restructuring SSAs into Area Offices
2. Merging- consolidating smaller SSAs-. BSNL can operate with 167 Area
Offices
3. Moving Technical Activities like Transmission, NWP to Circle Office
a. Post ERP- Move HR Finance functions to circle Office
b. Area offices to monitor Out-sourced Net works and Customer Service
Delivery
4. Acquire critical skills in sales Mktg Service delivery and IT
a. Recruit for sales 8000+, for Marketing 1300+, Service delivery 4000+
Executives on Off Role Basis
b. JTO,SDE,AGM one Operational Band and career progression without
vacancy consideration
c. Take MT one level above with clear Career Path
5. Achieve Efficiencies at Non-territorial circles
a. Mtce regions till O&M is in-house. If outsourced then Territorial circle
would monitor
b Merge QA and IC
C. Merge NATFM with technical centres
d. Task based circles till the completion of Tasks
e. WB can manage CTS
6. Obtain salary support from Govt for financial revival
a. Optimise manpower on the Basis of internal benchmarking till network
outsourced and ERP takes effect
b. Seek support for 50% of salary of the identified excess manpower post
7. Performance oriented Culture- PMS with KPI

Annexure 2
1. Existing SSAs 329 If area per analysis Area Offices required 227- on
Employees cost basis and CFA 40000 connections basis Area Office
Required is 167. For TN 10 Area Offices
2. Area Office Structure as per Stage 1 that is pre ERP and O&M in-
house
Area head-CFA head + CM Head+ ASM + Area CSD +As is HR setup+
finance setup
3. Roles and responsibilities of Area Offices
4. Thanjavur, kumbakonam,Dharmapuri, Virudhunagar,Nagarcoil,Erode
no Area Offices .. No mention about karaikudi in TN list

Annexure 3 Staffing Norms
1. No Non-Executive manpower in Other Telecom service providers
2. Overall operational manpower for Executives 6500 DELs/Executive
3. In sales 15000/executive, Marketing 1 lakh /Executive, CSD
30000/Executive, Technical 31250 Dels/ executives, Finance 7% of all the
above total, HR 3 % off the above total
4. Corporate Office 5-10 % of over all on rolls
5. Civil,Elect,Arch- Not existing in the Market
6. Non Executive Circle office manpower : TM, TTA as per Kerala norms
for CFA, Sr ToA as is till ERP, Rest of Non Executives as supernumerary
till retirement
7. For Area office: 409 connections/TM RM SrTOA as is till ERP, TTA 2991
Connections, Rest of non executives supernumerary
8. Skill Family: Mktg, Sales, CSD, IT DGM and above MBA, AGm Band
Graduate with sales experience/Mktg - for IT BE/Btech MCA with 5
years
9. Staffing strategy: Mix of On Roll and Off Roll But no DPE guidelines
for hiring Off Roll employees
10. Career progression: JTO to AGM to be clubbed as an operational Band-
Promotion merit based not vacancy based

Annexure 4

Total fixed lines 24014251 Mobile Connections 96505650
Executives working 42512 Proposed 44225-
in TN 1880877 mobile 5178350
Total executives 3659 Proposed 2713

Annexure 5
Non Executive TN Circle Office Proposed TM 34 TTA 16 SrTOA 60 Total
110
Non executive manpower TN - Area Office Wise recommended total
TM+RM 3832 TTA 524 SrTOA 675 Total proposed 5031
18-7-14