Phillip T.

Williams
Winter Haven, FL 33884
863.547.6375 925.200.0734
PhilGS400@aol.com
Deep Financial Services Expertise & Experience
HUMAN RESOURCES PROFESSIONAL
Forward-Thinin!" R#s$l%s-Ori#n%#d" P#opl#-Fo&$s#d A&hi#'#r
Seasoned fnancial services professional with extensive experience in human
resources, branch operations, and call center management. A proven record of
accomplishment in building and managing efective relationships within a large
fnancial services frm, and within the non-proft sector.
S(ILLS) S%r#n!%hs a% a *lan&#
H$man R#so$r&#s *#n#ralis% Mana!#m#n% Trainin! and
+#'#lopm#n%
Or!ani,a%ional N##ds Ass#ssm#n% Emplo-## R#la%ions and
R#%#n%ion
R#&r$i%in! and Hirin! Tal#n% and Chan!#
Mana!#m#n%
N#!o%ia%ion and Con.i&% R#sol$%ion Pro/l#m Sol'in! and
Tro$/l#shoo%in!
S$p#r'ision Pro0#&% Plannin! and
Mana!#m#n%
Comm$ni&a%ions)Colla/ora%ion In%#rp#rsonal Sills
E+UCATION
University of Phoenix
1ACHELOR OF SCIENCE IN 1USINESS
Human Resources anagement concentration
ASSOCIATE OF ARTS 2 FOUN+ATIONS IN 1USINESS
WOR( E3PERIENCE
WEST !"ELES #HU$#H %F "%& '! #H$'ST
HUMAN RESOURCE 1USINESS CONSULTANT" 4555-CURRENT
Responsibilities( )vise *ana+e*ent on the a)*inistration of ,-ans an)
,o-i.ies for h/*an reso/r.e a.tivities. n externa- h/*an reso/r.e
.ons/-tant ,rovi)in+ 0/siness inte--i+en.e, .o*,-ian.e a)vi.e, an)
re.o**en)in+ so-/tions to h/*an reso/r.e iss/es s/.h as 1or2for.e
.on.erns re-ate) to the se.tor area.
L%3E #E!TE$ 4'!'ST$'ES
E3ECUTI6E ASSISTANT TO CHIEF E3ECUTI6E OFFICER" 7 8EARS
Responsibilities! Perfor*e) a)van.e), s,e.ia-i5e), an) a)*inistrative )/ties
in )esi+nate) areas of the *inistry as assi+ne) 0y the #hief Exe./tive %6.er.
%,erations s/,,ort for .h/r.h *e*0ers, sta7, an) the ,/0-i..
4E$$'LL L8!#H 9 #%.
6ICE PRESI+ENT 9 RE*IONAL CLIENT RELATIONSHIP MANA*ER" :; years
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Responsibilities( Proa.tive-y an) e7e.tive-y *ana+e) a 1i)e ran+e of h/*an
reso/r.e f/n.tions, in.-/)in+ h/*an reso/r.e ,o-i.ies, e*,-oyee re-ations,
an) h/*an reso/r.es +enera-ist f/n.tions a.ross a re+ion s/,,ortin+ */-ti,-e
-o.ations, 1ith 4<<= e*,-oyees. H/*an $eso/r.e >/siness Partner for
&ire.tors of the 0ran.h o6.e, an) 2ey ,ersonne- to ,rovi)e h/*an reso/r.e
s/,,ort an) so-/tions to e*,-oyees an) the *ana+er in the areas of
e*,-oyee re-ations, ,erfor*an.e *ana+e*ent, an) inter,retin+ ,o-i.y.
*ana+er in the re+iona- o6.e 1ith res,onsi0i-ities for re+iona- o,erations
s/,,ort.
Or!ani,a%ional Impa&% 9 Con%ri/$%ions:
&ire.t-y *ana+e) :4= >ran.h Fie-) 4ana+ers. Provi)e) on+oin+ ,rofessiona-
)eve-o,*ent trainin+ an) s/,,ort to 0oost ,erfor*an.e an) to e-i.it the res/-ts
ex,e.te) 0y a va-/e) ./sto*er 0ase.
P-aye) a 2ey ro-e in the )eve-o,*ent of an assess*ent too- to eva-/ate
,otentia- *ana+e*ent .an)i)ates that -o1ere) .osts an) i*,rove) o/t.o*es.
Pro?e.t *ana+er for n/*ero/s trainin+ se*inars an) 1or2sho,s that in.-/)e)
-ea)ershi, )eve-o,*ent an) .ore sta7 s2i--s )eve-o,*ent. 4onitore) in)ivi)/a-
,ro+ress to for*/-ate a,,roa.hes to ,rovi)e a))itiona- trainin+ an) to *aintain
s2i--s in rea-@1or-) environ*ents.
4ana+e) h/*an reso/r.e )is.i,-ines in.-/)in+ e*,-oyee .o*,ensation to
attra.t an) retain .an)i)ates. 4ana+e) .o*,-ex e*,-oyee re-ations, sex/a-
harass*ent, an) )is.ri*ination iss/es.
$e.r/iter of o,erations *ana+ers, an) -o.a- ,ro?e.t *ana+er of the re-o.ation
,ro.ess for re.r/ite) *ana+ers. Ex,erien.e 1ith 1or2for.e re)/.tion ,-annin+,
Ae-) *ana+e*ent ?o0 )es.ri,tions, an) ex,e.te) .o*,eten.ies that ex,an)e)
,osition ro-e an) res,onsi0i-ities.
Pro?e.t *ana+er of the .-ient satisfa.tion s/rvey res/-ts, 1hi.h nette) i*,rove)
satisfa.tion s.ores 0y 5<B to 8<B, an) a.hieve) a 5<B i*,rove*ent in
*ana+ersC s2i--s an) 2no1-e)+e 0ase 0y )eve-o,in+ an) i*,-e*entin+
*ana+e*ent@trainin+ ,ro+ra*.
6ICE PRESI+ENT 9 SECTION MANA*ER" 3 years
Responsibilities( &ire.te) a hi+h@vo-/*e .a-- .enter s/,,ortin+ Western
&ivision >ran.h %6.e %,erations. ssess*ent #enter 4ana+e*ent 1ith
stron+ fo./s on *ana+e*ent .an)i)ate an) trainin+ ,ro+ra* )eve-o,*ent
an) exe./tion, hirin+, an) )ai-y o,erations oversi+ht to *eetDex.ee) )ivision
reE/ire*ents. 4ana+e) the ta-ent *ana+e*ent ,ro+ra*, *entore), an)
*otivate) ,rofessiona- an) ,ara,rofessiona- e*,-oyees. #/-tivate) an
environ*ent of re1ar), an) en.o/ra+e*ent to -o1er t/rnover, an) in.rease
,ro)/.tivity an) satisfa.tion.
Or!ani,a%ional Impa&% 9 Con%ri/$%ions:
$e.r/iter for the *ana+e*ent .an)i)ate an) *ana+e*ent trainee ,ro+ra*s to
./-tivate .an)i)ates into hi+h-y e7e.tive -ea)ers.
'ntervie1e) an) o7ere) re.o**en)ations to A-- o,en ,ositions.
Pro?e.t 4ana+er for the 4ana+e*ent &eve-o,*ent Pro+ra* for *ana+e*ent
.an)i)ates
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Provi)e) 0/siness inte--i+en.e for the ssess*ent #enter )esi+ne) to assess a
.an)i)ateCs *ana+eria- ,otentia-.
SER6ICE MANA*ER" 3 years
Responsibilities( %,erations 4ana+er for the Fie-) %6.e 4ana+e*ent Tea*
.onsistent-y )e-ivere) exe*,-ary res/-ts a.ross three West an) East #oast
-o.ations 1hi-e overseein+ 0ran.h o,erations in a ./sto*er@fa.in+ an)
exa.tin+ environ*ent. *e*0er of the 0ran.h -ea)ershi, tea*.
Or!ani,a%ional Impa&% 9 Con%ri/$%ions:
4ana+e) )ai-y o,eratin+ ,ro.esses an) the s/,,ort sta7 in the 0ran.h o6.e.
#on)/.te) ,erfor*an.e eva-/ations an) intervie1s. 4aintaine) .o*,-ian.e
,ost/re that s/,,orte) the Fir*Cs ,o-i.ies an) ,ro.e)/res.
$EFE$E!#ES !& FU$THE$ &T P$%3'&E& UP%! EST>L'SH4E!T %F 4UTUL
'!TE$EST
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