DR.

PAULS ENGINEERING COLLEGE

Department of Management Studies
LESSON PLAN
Name of the a!u"t# $ %.%&ANASE'ARAN Designation$ Assistant Professor
(ran!h)Semester $ M(A)III A!ademi! *ear$+,-./+,-0
Su12e!t Code 3 Name$ (A4-,. %O%AL 5UALI%* MANAGEMEN%

S".
No
Proposed
dates
Portions Co6ered
A!tua" date of
Comp"etion
%e7t (oo8 9ith
Pages
Date Hours
Unit I/Introdu!tion
Book
No
Page
No
1 Quality vision, mission and policy statements
2
Customer Focus customer perception of quality
3 Translating needs into requirements, customer retention
4
Dimensions of product and service quality Cost of
quality
Unit/II %5M PRINCIPLES
! "vervie# of t$e contri%utions of Deming, &uran Cros%y
' Feigen%aum, (s$i)a#a, Taguc$i tec$niques
*
Tintroduction, loss function, parameter and tolerance ,
+ ,ignal to noise ratio Concepts of Quality circle
-
&apanese !, principles and +D met$odology
1.
/eaning and significance of statistical process control
0,1C2
11
Construction of
varia%les and attri%uted
12
1rocess capa%ility meaning, significance and
measurement
13 ,i3 sigma 4 concepts of process capa%ility
14
5elia%ility concepts definitions, relia%ility in series
and parallel
1!
product life c$aracteristics curveTotal productive
maintenance 0T/12, Terotec$nology
1' 6usiness process (mprovement 061(2
1* 1rinciples, applications, reengineering process
1+ %enefits and limitations
Unit/III %5M %OOLS 3 %EC&NI5UES I
1- Quality functions development 0QFD2
2.
6enefits, 7oice of customer, information organi8ation
21
9ouse of quality 09"Q2, %uilding a 9"Q, QFD process
22 QFD process Failure mode effect analysis 0F/:;
23 5equirements of relia%ility, failure rate, F/:; stages
24
Design, process and documentation ,even Tools 0old <
ne#2 6enc$ mar)ing and 1"=; >"=:
Unit : %5M %OOLS 3 %EC&NI5UES II
2! (ntroduction to (,?(," -..4@2... quality management
systems
2'
Auidelines for performance improvements Quality
;udits
2* TQ/ culture, Beaders$ip quality council
2+
:mployee involvement, motivation, empo#erment,
recognition and re#ard 4 TQ/ frame#or), %enefits
2- a#areness and o%stacles
Unit : ; 5UALI%* S*S%EMS
3. Ceed for (," -...4 (," -...42...
31 Quality ,ystem :lements
32
Documentation
33
Quality auditing4 Q, -... (," 14... Concepts
34
5equirements and 6enefits
3!
Case studies of TQ/ implementation in manufacturing
and service sectors including (T
%E<%(OO'S
1 Dale 96esterfield, Carol 6esterfield /ic$na, Alen 9 6esterfield, /ary 6esterfield ,acre, 9ermant
Drd$#ares$e, 5as$mi Drd$#ares$e, Total Quality /anagement, 5evised T$ird edition, 1earson :ducation, 2.11
2 ,$rid$ara 6$at =, Total Quality /anagement Te3t and Cases, 9imalaya 1u%lis$ing 9ouse, First :dition 2..2
REERENCES
1 Douglas C /ontgomory, (ntroduction to ,tatistical Quality Control, Eiley ,tudent :dition,
4
t$
:dition, Eiley (ndia 1vt Bimited, 2..+
2 &ames 5 :vans and Eilliam / Bindsay, T$e /anagement and Control of Quality, ,i3t$
:dition, T$omson, 2..!
3 1oornima /C$arantimat$, Total Quality /anagement, 1earson :ducation, First (ndian 5eprint 2..3
4 (ndian standard quality management systems Auidelines for performance improvement 0Fift$ 5evision2,
6ureau of (ndian standards, Ce# Del$i
a!u"t# In !harge &OD Dean)Prin!ipa"