Gary White

IT support engineer
AREAS OF EXPERTISE
Networking -
Switches / Routers /
Firewalls
SQL
1st/2nd line issues
Infrastructure
support Server
support
icrosoft technologies
Re!ote support tools
PROFESSIONAL
icrosoft
"erti#ed
$esktop
Support
%echnician &"$S%'
PERSONAL SKILLS
(ro)le! solving
"o!!it!ent to outco!es
*ighl+ anal+tical
*elpful attitude
PERSONAL DETAILS
,ar+ -hite
./ 0n+where
Road "oventr+
"12 3RF
%4 52/32 666
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4 5663 222
8888
94 gar+:w;da+<o):co:uk
$=>4 12/58/1867
$riving license4 ?es
Nationalit+4 >ritish
PERSONAL SUAR!
A "on#i$ent an$ re%ia&%e IT support
engineer 'ith e(tensi)e pra"ti"a%
e(perien"e o# 'or*ing 'ith "o+puters
an$ reso%)ing any support issues that are
raise$ to the
ser)i"e $es*, Possessing a pro)en a&i%ity
to a$+inister an$ "ontro% the operation-
"on#iguration an$ +aintenan"e o#
"o+puter &ase$ in#or+ation syste+s- as
'e%% as ha)ing an eye #or $etai% an$ a&%e
to +u%ti.tas* un$er pressure, An
e("e%%ent
"o++uni"ator- "an re%ate 'e%% 'ith
peop%e at a%% %e)e%s an$ has the
#%e(i&i%ity o# 'or*ing 'e%% as part o# a
tea+ an$ on +y o'n,
No' %oo*ing to #urther an a%rea$y
su""ess#u% "areer &y 'or*ing #or a
a+&itious an$ e(pan$ing "o+pany,
WORK EXPERIEN/E
I% "onsultanc+ Fir! - "oventr+
IT SUPPORT ENGINEER 0une 1223 .
Present
Responsi&%e #or supporting the
"o+pany4s SE "%ients at a%% %e)e%s as
part o# a
he%p$es* tea+, Ensuring that a%%
har$'are an$ so#t'are is "on#igure$ an$
insta%%e$ "orre"t%y,
$uties4
Responsi&%e #or net'or*ing-
$esign- insta%%ation an$
+aintenan"e ser)i"es, Supporting
users an$ net'or* a$+inistrators
o)er the te%ephone an$ &y e+ai%,
aintain the "o+panies net'or*
in#rastru"ture,
Net'or*ing an$ pro)i$ing support
#or Win$o's- a"intosh an$ Linu(
issues, /on#iguration an$ testing o#
any ne' har$'are an$ so#t'are,
Tra)e%%ing to "%ient sites to he%p 'ith
insta%%s- $ep%oy+ent- an$
trou&%eshooting, anage+ent o# the
$ai%y $ata &a"*up an$ retrie)a%
s"he+e,
Insta%%ing an$ operating
Win$o's $es*top an$ ser)er
operating syste+s, T/P5IP
net'or*ing an$ har$'are
+aintenan"e an$ repair,
Training ne' e+p%oyees,
Assistan"e 'ith training o# sta##
an$ "o+pi%ing pro"e$ura%
$o"u+entation, Assisting the
net'or* +anager 'ith support
re6uests,
Ensure "o+puter har$'are is sa#e 7
"o+p%ies 'ith hea%th an$ sa#ety %egis%ation, App%ying pat"hes in a""or$an"e 'ith
"o+pany pro"e$ures,
KE! SKILLS AND /OPETEN/IES
E(perien"e as a Tea+ Lea$er #or pro8e"ts an$ syste+s +igrations,
E("e%%ent "usto+er #a"ing s*i%%s,
A positi)e attitu$e to'ar$s "usto+er ser)i"e an$ goo$ "o++uni"ation s*i%%s,
E(perien"e o# Win$o's ser)er 1229- E("hange 5(p pro#essiona% 5 o##i"e 1229,
/o++er"ia% te"hni"a% support e(perien"e o# ser)ers an$ net'or* in#rastru"ture,
A&i%ity to &e "%ear 7 "on"ise 'hen e(p%aining te"hni"a% pro"e$ures to "usto+ers,
A/ADEI/ :UALIFI/ATIONS
;S" <=ons> We& Progra++ing
Nuneaton @niversit+2557 - 2556
A %e)e%s? aths <A> Eng%ish <;> Te"hno%ogy <;> S"ien"e </>
"oventr+ "entral "ollege255. - 2557
REFEREN/ES . A)ai%a&%e on re6uest,
"op+right infor!ation - (lease read
@ This IT support engineer /A te+p%ate is the "opyright o# Day8o& Lt$ August 12B2, 0o&see*ers +ay $o'n%oa$ an$ use this
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other page on our site ''',$ay8o&,"o+ , =o'e)er these /As +ust not &e $istri&ute$ or +a$e a)ai%a&%e on other 'e&sites
'ithout our prior per+ission, For any 6uestions re%ating to the use o# this /A te+p%ate p%ease e+ai%? in#oC$ay8o&,"o+ ,