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Complaints About Great Lakes Assistance Dogs To Michigan AG
Complaints About Great Lakes Assistance Dogs To Michigan AG
I 0445& l 12/18/2013
HughcsNet Webmail
From: Lindsay Evans <lmevans2l@gmail.com>
To: Dr Nikki Kersey <premierk9tc@yahoo.com>; "jghelmus@hughes.net"
<jghelmus@hughes.net>; gladysdog3@tds.net
Sent: Tuesday, November 5, 2013 10:38 PM
Subject: Cooper's Medical Issues
Nikki,
Pagl:'" .2 of 1
I believe that G.L.A.D should pay for all Cooper's allergy testing, medications and
future expenses due to his health condition, or refund us the money we raised to
cover his life time care.
According to his paper work from Leader Dogs that you mailed to me, he was washed
out from that program due to "Chronic Dermatitis". So from the beginning this was a
known issue.
According to the vet records your vet forward to Caring Hands Veterinary Hospital
there was no mention of any allergy testing have been run, that you charged us for. I
also did not receive any test results in the packet you mailed to us.
At one point in his training Cooper was thought to have a kidney/bladder issue. I
discussed with you options if Cooper needed medications for the rest of his life and
you told me you had options to help us pay for that and for it not to be a burden on
our family.
Our family and many supports worked hard to raise the $12,500 for Cooper. I should
not have to go back to them and ask for more money due to a health issue you knew
he had from the very beginning.
Lindsay Evans
http://maii.hughes.net/h/plintmessage?id= l 04 73& I !2!1 8/2013
HughcsNct Wcbrnail
HughesNet Webmail
Re: Cooper's Medical Issues
From: Nikki Kersey <premierk9tc@yahoo.com>
Subject: Re: Cooper's Medical Issues
To: Lindsay Evans <imevans21@gmaiLcom>,
ginger helmus <jghelmus@hughes.net>
Reply To :Nikki Kersey <premierk9tc@yahoo.com>
Lindsay-
Pagel of2
jghelmus@hughes.net
Wed, Nov 06, 2.013 11:57 AM
! would love to help with Cooper's vet expenses and tell you that we have a ton of
money to spend on that so money is no object, but I cant. I understand that you are
comfortable with the vet you've had for years, but understand that we took cooper be
his chronic dermatitis was not an issue and when it became and issue I spoke with
you about everything the vet told me about. When the vet suggested that we change
food, he slopped itching. The vet suggested we keep him on that food and then the
itching was only a minor issue as you could tell when you got him, his ears. etc were
not red and injured and there was no need to have a collar on him or anything of that
nature. We had no idea this was going to be a problem or we would not have sent
him to you, I sincerely hope you understand that A blood test here is what we would
have done, which from our vet would be 150 and then serum from then on would run
about 100 a year. That is why I told you we could cover up to 400. Part of the
contract suggests !hat the client will assume the financial responsibility of vet care for
the life of the dog. I understand your frustration. We need to meet in the middle
somewhere on this. If we had money to cover it, we would. The 12,500 is used to
take care of everything that Cooper had for the year we had him .... training, supplies,
boarding, vet care, traveling for trainers, traveling to you in Montana, treats, heart
worm and flea preventative, etc. We account for every penny so that our clients can
get the best price possible. Please see if your vet would be willing to give Cooper a
discount be he is a service dog. Also, please check other places and see what they
charge for the same service as your vet is much higher for the same procedures.
GLAD placed Cooper with you in good faith knowing what we knew about Cooper,
following our vets advice and making you aware of what his issues were in case they
became an issue over the next 10 years he will be working with you.
I will also have a blurb and a pic of Ara and Cooper put up on our website, fb page
and in our November newsletter asking people to raise the funds needed. We want to
help you with this issue as much as we are financially able.
Let me know your thoughts ...
Dr. Nikki Kersey
hlip:/ /mai !.hughes. ncUh/prinlmcssagc?icf= 1 04 73& 1 12il 8/2013
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HughesNet Webmail
Re: Cooper's Medical Issues
From :Lindsay Evans <lmevans2l@gmail.com>
Subject : Re: Cooper's Medical Issues
To :Nikki Kersey <premierk9tc@yahoo.com>,
jghelmus@hughes.net, gladysdog3@tds.net
Page J of2
jghelmus@hughes.net
Sat, Nov 09, 2013 05:31 PM
;;> 2 attachments
This week has been a trying for us here, we just learned that Ara may have
Mitochondrial Disease and she will need a spinal tap and another brain scan to see her
brain chemistry. Her spinal tap is actually scheduled for Thursday.
We did not switch his food right away we went through a whole 501b bag and 201bs of
a second bag of the same food you all had him on. His itching was getting bad so on
the vets recommendation we went to Wellness Simple (same brand and quality
ingredients just simpler and easier to digest). It is totally grain free were the one he
was on was not. The itching did not change we had hoped it would help.
On our last G.L.A.D. statement we have a charge for allergy testing, do you have
these results? If it is the allergy testing that is the same our vet does then we would
not need it done again .. I would think. I know our vet wanted to test both food and
environmental allergies. I have attached a copy of the statement.
As far as his itching not being a problem, obviously it was a problem or Leader Dogs
would not have washed him out especially since they put a lot of money into him at
stage 3/4 of training. It was also enough for us to notice when he came for our visit
and for me to request testing then. He was at the vet with in two weeks of us being
home with him for his itching and to recheck his ears (since it was not done before he
left G. LAD).
Our vet is one of the most affordable in town. If we were to take him to another vet we
would have to pay for yet another exam fee ect. They go above and beyond what
most vets in our area do.
I will also be emailing just a few quick videos of Cooper's "cuddle and touch" in one of
the videos you can see he actually bites my phone case because he thinks it is treats.
I had no treats on me at the time.
We-are not asking for all our money back,'we are not -asking to return him, we just
want to fix this medical condition so he can do his job and be comfortable. It is hard to
work a dog when they are constantly itching and has soars on his ears/neck from it.
We have had to miss appointments and avoided going out in public due to it as welL
Lindsay
h tlp://mai J _hughes. netih/printmessage')id= I 063 9& J
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HughesNet Webmaii
vet bill
From :Nikki Kersey <premierk9tc@yahoo.com>
Subject: vet bill
To: lmevans21@gmail.com, lmevans 21
<lmevans_21@yahoo.com>, ginger helm us
<jghelmus@hughes.net>
Reply To: Nikki Kersey <premierk9tc@yahoo.com>
Page 1 of I
jghelmus@hughes.net
Thu, Nov 14, 2013 12:42 PM
Ok so the vet bill with regrd to allergies you saw was for ear cytology (indicating ear
infection) and shampoo Episoothe, along with momentumax ear drops nad
ketoconazole and prednizone. He wanted to treat this way before doing actual allergy
test be he said his itching could be due to his ears bothering him nad dogs dont have
other behaviors besides itching and rolling etc when ears are in pain. We treated him
this way and he never had a problem again.
Dr. Nikki Kersey
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Re: Complaint
From :Dr Nikki Kersey <premierk9tc@yahoo.com> Wed, Dec 11, 2013 02:23 PM
Subject : Re: Complaint
To :Lindsay Evans <lmevans21@gmail.com>
Cc: mike betz <mbetz@blossbetz.com>, ginger
helmus <jghelmus@hughes.net>
Lindsay-
Ok that is your legal right. I just got off the phone with the attny generals office. We
will be rebutting your complaint when we are in receipt if your letter. Again, i do not
understand why you would not be open to solving training issues with cooper or
Having us consider another dog but again that is your choice. I am deeply saddened
by the way you have handled things and your unwillingness to work with us unless we
refund your money.
We wish you and your family luck and valued the time we spent watching cooper help
Ara at the zoo and when he passed his test with flying colors. We also cherish seeing
the tears of joy you had and the thankfulness you expressed to us during your time
here.
As always we are open to discussing helping with medical issues, training and other
dog candidates if you chose to be reasonable in the future.
Dr Nikki Kersey
Sent from my iPhone
On Dec 11, 2013, at 2:16PM, Lindsay Evans wrote:
Nikki,
We will continue to take this up with the Attorney Generals in both
Michigan and f\1ontana.
Lindsay
On Wed, Dec 11, 2013 at 11:00 AM, Dr Nikki Kersey
c;s;J;:c;c,l"J.suJ.f.l':t,g:un) wrote:
None of your suggestions will work for us. You have unfortunately
misinterpreted some things and left a few things out here. I need a copy
of all vet documentation proving all of your claims about his expensive
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and extensive health issues so that our vet can see them. If warranted
we will discuss getting you another dog and will work with you to make
an agreeable plan fir both of us. IF our vet says he needs to be retired,
he will be offered back to his puppy raiser per our agreement. Do not
make assumptions that you know about our dealings with other families
and dogs. Also do not make assumptions that we would keep cooper
and leave you with no service dog. Our organization prides itself on
working with families as we have done well with other families who have
agreed to work with us in a mutually respectful way.
Pleas forward all medical documentation immediately and I will forward
to our vet for review
Dr Nikki Kersey
Sent from my iPhone
On Dec 11, 2013, at 12:49 PM, Lindsay Evans ..
1
.L ........ .
wrote:
To Nikki Kersey,
This is provided in response to your email below of
December 1Oth. You offer no suggestions in your email
except "I was going to suggest sending" Cooper back.
The suggestion we have is 1) that Cooper be retired in
Montana through a licensed regional humane society we
choose where a forever home will be found that can take
care of his extensive and expensive medical needs; 2) the
$12,500 donated for Cooper goes into an escrow account set
up by us to reimburse all the donors ifthey desire; and 3)
you are to provide a list of the donors so we can contact
them directly as well as broadcast the existence of the
escrow account through social media.
This is our suggestion because If we return Cooper to you,
you will then claim you don't have a dog for us and by
contract you get to keep all expenses so all the donors are
out $12.500, as may have been done with other clients, and
we are out a service dog. We will solve our assistance dog
needs another way.
We realize the $12,500 donor escrow won't work if you have
gotten more money than you have claimed for Cooper as the
escrow will get requests for more funds than the $12,500.
This can be fixed by you putting all ofthe money received for
Cooper into the escrow account.
http:/imail. hughes. neti!J!printmessagc?id= l 2548& 1
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We will continue work the Attorney Generals complaints in
the mean time.
Lindsay Evans
On Tue, Dec 10, 2013 at 1:15PM, Dr Nikki Kersey
wrote:
Health and behavioral issues? Your daughter is suffering!
Knee and hip problems? Several other complaints?
I know only of the dermatitis issue which was being
handled by our vet and seemed to be fine and resolved or
I wouldn't have placed him with your family. What
happened to how wonderful you said everything was going
on fb n the pies of him in the hospital? I shared all of his
vet records so if I was trying to hide something why would
I provide you with that info? We are not open to refunding
the money you fundraised for a variety of reasons. That is
all you demanded in your email and hence my response.
Glad will ALWAYS work with ANY family that follows their
end of the contract and also provides a healthy and stable
home for our dogs. So I'm open to making this right. I was
going to suggest sending him back via our puppies in flight
for more training and vet exam. I also need copies of what
your vet is concerned about
Finally venture is the only case that I know of that has an
issue in terms of Health concerns. For the record, we gave
that family full disclosure of his vet records and had our
vet check him just like we did with cooper. When issues
came up we helped with the cost of the pre existing
conditions surgery just as we did with cooper. We sought
funds to be donated to cover the care he needed and
asked the family if they wanted a replacement dog. They
have always been understanding and open with us as we
have been with them. I would appreciate more open
communication with your family as well. That is the only
wAy we will be able to get this issue solved and get Ara
what she needs.
Dr Nikki Kersey
Sent from my iPhone
On Dec 10, 2013, at 12:15 PM, Lindsay Evans
wrote:
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I JughesNet Wehmail
.. Dear Nikki Kersey,
Your email of December 6, 2013, indicated no
possibility of working together and for us to
have our lawyer talk to yours. We took the only
action open to us and since we know of several
other similar complaints, we are letting others
know (not harassment) of the Michigan
Attorney General option (a legal right). There
was no "we will discuss a replacement" or
"there are options" in your December 6, 2013,
email to me. If you have concrete suggestions
for a resolution we and/or the Attorney General
will clearly listen. We have provided over 25
items of written documentation from or by
G.L.A.D. on the issues to the Attorney General
and have dozens more if they want more
information (not slander when we have your
written words or copies of documents you
provided to us).
However, if you wish to solve the issue at
hand: Do it now. My daughter is suffering and
this is my primary concern as Cooper is being
taken care of by people and professionals
around us who are helping with his health and
behavioral issues.
Lindsay Evans
On Mon, Dec 9, 2013 at 6:05 PM, Dr Nikki
Kersey wrote:
I am aware of your complaint with the
attorney generals office and your contact
with some of our previous clients asking
them to be part of your complaint. I'm not
sure what your point to all of this is? We will
discuss a replacement and I suggested you
contact our attny. I'm not sure what more
we can do for you? I will not have our
organization slandered or our clients
harassed. We will be happy to discuss how to
solve the issue at hand if you are so inclined.
We work very hard to make sure out clients
are happy and our dogs are well trained.
There are options we can explore but you
would need to be open to discussions rather
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than slandering.
Let me know how you'd like to proceed.
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conv neo/ Jauncb'!reason=ignore&rs= I #mail
Subject: Great Lakes Assistance Dogs Invoices
From: Sherri Powers (sherripowers6@gmail.com)
To: premierk9tc@yahoo .com;
Date: Monday, January 20, 2014 9:46AM
Nikki,
Attached are all of the invoices I've sent your way and you've paid
for Great Lakes Assistance Dogs. I'm going to send you a separate
email with all of the invoices I've sent you and you've paid for the
Grand Ledge Dog Training Service.
You'll see that there is no overlap between the two companies, and you
always provided me with separate checks for payment.
Sherri Powers
517.896.8894
112112014 10:54 AM