Professional Documents
Culture Documents
ECommerce Solutions Version 3
ECommerce Solutions Version 3
<$ A 9$
da!s
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da!s
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da!s
9$% 4ucket
Shoers use the /ealer<s we) sites an/
narrow choice /own to a stock num)er!
B$% 4ucket
Shoers are using )ran/ an/ 0
r/
arty
sites to get in1ormation!
Many shoers have not lan/e/ on a
)ran/, mo/el or tye o1 vehicle! Customers
are comaring vehicle to narrow their
choices! Shoers su)mit lea/s to get
in1ormation to hel them narrow /own their
choices! Customers are usually over 00
/ays out 1rom time they su)mit the lea/ to
when they /eci/e to urchase!
CC region average is $+ /ays!
Bu+ing &+cle and Buc!et S+stem
+here are diMerent goals and needs at each stage of the automoti&e bu'ing c'cle@
Irom a consumer perspecti&e4 those 5ho are Cust entering the bu'ing process focus
on general &ehicle features and aesthetics and create an emotional connection to a
fe5 particular brands and models@ As consumers narro5 their search and mo&e do5n
the funnel4 practical elements such as safet'4 reliabilit'4 maintenance4 and feature
comparisons become more critical@ Iinall'4 bu'ers urgentl' focus on cost4 primaril'
a&ailable oMers and incenti&es@
Healers often use the <!0 process on all leads pushing for the sale 5hen in realit' the
customer ma' not >no5 5hat brand or model the' 5ish to purchase@
)mails should go from soft selling to hard selling for one reason@ ,f 'our customer is in
the upper funnel 5hen 'ou ha&e Arst contact <shopping : research= 'ou 5ill need
more aggressi&e emails to5ard the N0 da' range so 'ou can sta' 5ith them and push
harder once the' do get to the purchase side of the funnel@ Hon8t let another dealer
get luc>' and land them 5hen the' are read'@ Ho not 5orr' about being push'
further into the lead timeline@ Ma>e sure 'ou ha&e an opt out on the base of 'our
emails so the' can opt out if the' reall' don8t li>e 'ou emailing them@
"#
Buc!et &once$t
1@ Ge a lead detecti&e3 Heconstruct the lead4 Select Guc>et4 ;repare and then
respond@
%#T Guc>et K ,nformation
#T Guc>et
Stoc! J S$eci3c
+he # Sualit' components K ConArmP be prepared to oMer price4 oMer
alternati&es4 la' out the ne6t steps and schedule appointment
"$
"%
Internet Lead Process Flo)
=ea/ is receive/ into C-M
Internet .eamK4,C is noti1ie/!
Send an autoKresponder onl' if it is not during
business hours4 set the e6pectations@ Consider
ha&ing an automatic lin> that opens to a DSunda'
*ideoE message in the repl'@ Actual &ideo in the
repla' could be stopped b' spam Alters@
Analy@e lea/ using the )ucket system
1! 'ext: 8oo/ &ews, X,ealershiY receive/ your =ea/6,
9! (hone: Ask where the customer is in the )uying cycle to
/etermine which )ucket to lace the customer in an/ how to
move 1orwar/ with your 1ollow#u rocess, .ra/e?
0! !mail: use the aroriate resonse within 1$ minutes!
Ans5er the customer8s Suestions and as> D/o5
can , helpJassist 'ou 5ith 'our research@ ,f stoc>
number4 response must include a&ailabilit'4
pricing and alternati&es@ -o price unless the
customer reSuested4 ;rice is for the less than !0
da' buc>et@
8"C will follow / da! noAaoint*ent
rocess.
,ay 1 # .ext, Call an/ Amail
,ay 9 I Call then Amail
,ay 0 I Amail
,ay + I Call
,ay $ I Amail Manager Survey
,ay * ## Call then email
,ay BI Amail
(ll +eads 3o Contact 4 da) "ollow&up
8"C will *a&e aoint*ent and eMlain where to enter the
building 'landing ad(. 8"C will assign to Product Secialist
and infor* custo*er roduct secialist na*e.
8"C will rint re5ious lead e*ails and co*ile deal docs
and car faM. Product Secialist will be resonsible for getting
the 5ehicle read! to show and test dri5e.
If Internet Sales Manager is assigned the lead the IT tea* will
get credit for the 3"3 and erfor* the rocess start to finish.
Contact and
567 $uc'et
Custo*er is greeted b! the Internet "eart*ent and then
turned o5er to a roduct secialist with the deal docs..
Product Secialist will then be resonsible for the sales
rocess and lacing notes in the C3M.
If Product secialist does not ha5e access to C3M the!
*ust reort bac& to the Internet .ead Manager each ste
of the rocess to &ee C3M udated.
,n&ite client to 'our o7ce before the lot
Re&ie5 their reSuest
Select *ehicle
Set e6pectations on time inter&als4 as> if 9.
1@ (al> around
@ Hemonstration
!@ +radeKin e&aluation
"@ ;resent -umbers 5ith alternati&es li>e leasing
#@ ;resent accessories during 5ait time for I^,
$@ ,ntroduce to I^,
%@ Heli&er' process 5ith e6planation of features and
beneAts
Record all touch points in CRM
(ppointent
=ollow u a *ini*u* of #,$ da!s with clients
that ha5e not been contacted 5ia e*ail andHor
hone.
10 ,ay Amail
1+ ,ay Call 1$ ,ay Amail
91 ,ay Call
00 ,ay Amail 01 ,ay Call
+$ ,ay Amail +* ,ay Call
*0 ,ay Amail *1 ,ay Call
"0 ,ay Amail "1 ,ay Call
11$ ,ay Amail
190,ay Amail
191 ,ay Make Final (hone Call
Sunset
1dd to Monthl!HRuarterl! IHello9 eAMail and
newsletters
467 $uc'et long&ter "ollow&up
4,C gets with (ro/uct Secialist 1or a MA, Gma!e a dealH
meeting to /etermine what haene/! 4,C then calls customer
to o)tain another aointment!
EI1 you<re running )ehin/ or something changes woul/ you
lease call me? Here is my num)er xxx#xxx#xxxx!
I will /o the same thing i1 something changes on my en/, what<s
the )est num)er to reach you at?F
3o&Show (ppointent
Show
>es 2o
Contact
>es
2o
Contact
>es
2o
Contact
>es
2o
Sunset
+ead !etective
-ll leads6 B:; Buc!et and .o &ontact 9 da+ ,ollo)(u$ ( Scenario 8
( Best
Iollo5 the time line until contact is made4 once contact is the made the ne6t follo5 up
action 5ould be determined b' the outcome of phone contact made or email repl'
bac> from the customer@ ,f no contact has been made during the % da' time line4 then
the customer 5ill enter into the ne6t follo5 up phase 5hich is the 467 $uc'et 8 long&
ter "ollow&up@ ,mplement technolog' that alerts 'ou the minute a consumer opens
'our email so 'ou can follo5Kup on the phone or te6t Suic>l' and 5ith rele&ance4
Day 1 Critical contact da'4 +e6t4 Call and )mail
)mail special after hours autoKresponder if not during business hours@
Send an autoKresponder onl' if it is not during business hours4 set the
e6pectations@ Customers >no5 'ou are ma' not be open that8s 5h' the' sent
the lead during nonKbusiness hours@ You ma' seem aggressi&e if repl'ing late
nights or Sunda's@ Consider ha&ing an automatic lin> that opens to a DSunda'
*ideoE message in the repl'@ Actual &ideo in the repla' could be stopped b'
spam Alters@
1! Lead anal'sis <lead detecti&e=
9! 'ext: 8oo/ &ews, X,ealershiY receive/ your =ea/6,
0! (hone: AM 8reat &ews message, (M leave no message! I1 answere/ ask where
the customer is in the )uying cycle to /etermine which )ucket to lace the customer
in an/ how to move 1orwar/ with your 1ollow#u rocess, .ra/e?
+! !mail: use the aroriate resonse within 1$ minutes! ;ersonali?ed email
ans5ering customers Suestion@ Answer the customer<s ;uestions an/ ask EHow
can I helKassist you with your research! I1 stock num)er, resonse must inclu/e
availa)ility, ricing an/ alternatives! &o rice unless the customer re;ueste/, (rice is
1or the less than 00 /ay )ucket!
Day 2 Call4 did 'ou recei&e email 5ith information
reSuested@
)mail4 Rust Chec>ing in4 ,nformation needed for
'our ,nternet ReSuestF
Day 3 )mail4 0lad to /elpF
Day 4 Call4 /o5 5ould 'ou li>e to proceedF
Day 5 )mail Manager Sur&e'
Day 6 Call4 An'thing else , can doF
"B
mail GTried to &all6 -n+thing I can do to hel$
+ou )ith +our researchF
Day 7 )mail4 ;lease Ans5er Gac>
9:; Buc!et K Long(term Follo)(u$ ( Scenario 8 L Best
Iollo5 the time line until contact is made4 once contact is the made the ne6t follo5 up
action 5ould be determined b' the outcome of phone contact made or email repl'
bac> from the customer@
10 Day mail6 PersistenceM a message ,rom
NDealershi$O
14 Day &all
15 Day mail6 Wh+ Model or )h+ here )ith
customer testimonials
21 Day &all
30 Day mail6 Still in the Mar!et7
31 Day &all
45 Day mail6 We Want +ou<re Trade
46 Day &all
Day 54 is the average lead to purchase in the KC Region
60 Day mail6 Incenti4es ha4e changed
61 Day &all
90 Day mail6 In4entor+ and incenti4es ha4e
changed
91 Day &all
115 Day mail6 Tried Se4eral TimesM Have yo
bo!ht yet" O#er ne$ and sed inventory
alternatives
"N
120 Day mail6 %end %till Interested"
121 Day Ma!e Final Follo)(u$ Phone &all
mail6 Setu$ &ustomer Monthl+1Puarterl+
Q>ello< e(mail1ne)sletters
*F Da+ Lead /es$onse Process( Scenario B
,ay 0 receive/ the =ea/
\ Auto#-esonse .emlate
\ Analy@e =ea/
&etermine -uc$et -ased on urgency and determine next steps
\ Make Initial (hone Call
\ Sen/ TInitial -esonse< in 00 minutes to 1 hour to answer their ;uestions
\ Sen/ TDhy 4uy Here<
,ay 1 \ Make Follow#u (hone call I E,i/ I answer your ;uestions?F
\ Sen/ TDhy Me< e#mail I (ersonali@e you an/ the /ealershi, a// store
a/vantages
,ay 9 \ Make Follow#u (hone Call
,ay + \ Sen/ E,i/ I answer your ;uestions?F an/ Inventory Alternatives with hotos
\ Make Follow#u (hone Call
,ay $ \ Sen/ I 1rom Manager Survey to Eensure customer hayF
,ay B \ Sen/ Dhy Mo/el or why here with customer testimonials
,ay 1+ \ Make Follow#u (hone Call
\ Sen/ Echecking inF an/ Elatest secialsF
,ay 91 \Sen/ Dhy .oyota
,ay 9: \ Make Follow#u (hone Call
\ Sen/ Dhy Here]F'IG
,ay 0$ \ Sen/ .rie/ Several .imesG EHave you )ought yet? N11er new an/ use/
inventory alternatives
#0
,ay +9 \ Make Follow#u (hone Call
\ Sen/ Still Intereste/? How can I hel?
,ay +" \ Sen/ (ermanently ,eleteG
\ Make Final Follow#u (hone Call
\ Setu Customer MonthlyK^uarterly THello< e#mailKnewsletters
#1
F8 Da+ Lead /es$onse ( Scenario C
.his is one way we recommen/ in the ast 1or 1ollowing u with every Internet =ea/
until the .oyota Internet Sales Consultant is a)le to esta)lish two#way
communication an/ /etermine the )uying cycle!
,ay 1 \ Make 1st Follow#J .extK(hone Call ] &o Message \ Sen/ Dhy MeG
Intro/ucing their XmakeY Internet Sales Consultant ] Make It (ersonalU
,ay 9 \ Sen/ Dhy .oyotaG Axtol the )ene1its o1 owning a XmakeY
,ay + \ Sen/ Inventory Alternatives with (hotosG \ Make 9n/ Follow#u (hone Call
] =eave a Message
,ay $ \ Sen/ 8MK,ealer A#mailG A ersonal invitation to the /ealershi 1rom the
8eneral Manager or ,ealer
,ay B \ Sen/ Dhy Mo/elG
,ay 1+ \ Make 0r/ Follow#u (hone Call \ Sen/ Dhy Here ] ServiceG
,ay 91 \ Sen/ Accessori@e Your &ewG
,ay 9: \ Make +th Follow#u (hone Call \ Sen/ Dhy Here ] F'IG (urchase vs!
=easeG
,ay 0$ \ Sen/ 8et (re#Arove/G
,ay +9 \ Make $th Follow#u (hone Call \ Sen/ 8a Insurance Axlaine/G
,ay +" \ Sen/ .ra/e#In or SellG
,ay $* \ Sen/ &ew Inventory Arrive/G
,ay *0 \ Sen/ Dhy Here ] (artsG
,ay B0 \ Sen/ .rie/ Several .imesG
,ay BB \ Make *th Follow#u (hone Call
,ay :+ \ Sen/ Still Intereste/?
,ay "1 \ Sen/ (ermanently ,eleteG Make Final Follow#u (hone Call
#
Tem$lates
Da+ 86 TMPL-T FO/ B-SI& -=TOG./-TD /SPO.S
Y92R H)AL)RS/,;8S -AM)
S+R))+ AHHR)SS
C,+Y4 S+ XXXXX
;/9-)U <XXX= XXXXXXX
()GS,+)U 555@666@com
+oU I,RS+ -AM)
+his email is to let 'ou >no5 that < dealership > recei&ed 'our inSuir' and 5e 5ill get bac>
to 'ou 5ithin business hours 5ith a personali?ed response@ 9ur normal business hours areU
,-S)R+ HAYS A-H G2S,-)SS /92RS
,f 'ou thin> of an' other Suestions concerning the +o'ota &ehicle 'ou are interested in4 please
feel free to contact me an'time@
, loo> for5ard to earning 'our business and presenting 'ou 5ith a hasslefree bu'ing
e6perience@
Sincerel'4
Y92R -AM)
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
#!
Da+ 86 B:; Buc!et .e) Rehicle First /e$l+
Sub9ect +ine: In"oration on )our :)ear; :odel; "ro :dealership;
Hello Fcusto*er first na*eG
I see !our considering the F!earG F*odelG@ eMcellent choice. I will gladl! chec& on the a5ailabilit! of this
eMact 5ehicle if !ou refer. Please let *e &now as we ha5e o5er FcountG 5ehicles in stoc& of 5arious *a&es
and *odels@ howe5er if I do not ha5e !our eMact fit we should easil! be able to acNuire one in few da!s.
The secial internet rice for !our F!earG F*odelG which includes the secifications attached below is
FriceG. 2ote that we also ha5e *odels a5ailable as low as Flow riceG as well as a To!ota certified with
F*ilesG for Fcert riceG. I9* attaching a lin& to our in5entor! as well as a lin& to our custo*er testi*onials
age. Please ta&e a few *o*ents to read about the eMeriences of other F"ealershiG ha! custo*ers.
High Fcusto*er first na*eG@ I ?ust wanted to ta&e a brief *o*ent to ersonall! introduce *!self. M! na*e
is Fna*eG fro* FdealershiG and I9* the Internet Manager here. =eel =ree to re5iew an! of the infor*ation
I95e ro5ided !ou and let *e &now if !ou would li&e to sto in for a test dri5e. I can alwa!s be reached at
FhoneG or !ou can e*ail *e and I will get bac& to !ou with answers to an! Nuestions or concerns !ou *a!
ha5e.
, loo> for5ard to earning 'our business and presenting 'ou 5ith a hasslefree bu'ing
e6perience@
Sincerel'4
Y92R -AM)
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
DI%W ):3 C:ST)M%3 T%STIM)2I1.S
DI%W ):3 I2D%2T)3>
DI%W ):3 :S%" C13 SP%CI1.S
DI%W ):3 H):3S 12" "I3%CTI)2S
=)3 1 S%C:3% C3%"IT 1PP.IC1TI)2
#"
Da+ 86 9:; Buc!et Trade lead Initial /es$onse no 4ehicle
identi3ed
!a) < Trade lead 3o contact
FSu-0ect line: 7our trade could -e a perfect fit for our inventoryG
Hi XFI-S.&AMAY
.hank you 1or su)mitting your tra/e re;uest!
I ?ust le1t you a message! I wante/ to talk to you a)out your X.-A,AYAA-Y X.-A,AMACAY
%.-A,AMN,A=%P it coul/ )e the er1ect 1it 1or our use/ car inventory right now!
So I can hel you get the most ossi)le 1or your X.-A,AMN,A=Y, IS/ like to seak to you )y
hone an/ ask you some a//itional ;uestions! .hat way I can let my use/ car manager know an/
he can give you the most 1or your vehicle as ossi)le!
(lease rely with the )est num)er 1or me to reach you at an/ the most convenient time 1or me to
call, so I /o not interrut anything!
I also want to make sure you are aware that every urchase or lease o1 a new .oyota inclu/es a
comlimentary worry#1ree maintenance lan an/ roa/si/e assistance that consists o1 9 years or
9$,000 miles! Dhichever comes 1irstU .oyota is the 1irst 1ull#line )ran/ to o11er anything like it!
, loo> for5ard to earning 'our business and presenting 'ou 5ith a hasslefree bu'ing
e6perience@
Sincerel'4
Y92R -AM)
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
##
Da+ 86 TMPL-T FO/ I.ITI-L DI/&T M-IL /SPO.S FO/ .WR>I&L
&=STOM/
NNNNN sub5ect line should be G +our in,ormation re2uested ,rom
Ndealershi$O OOOOOOO
Y92R H)AL)RS/,;8S -AM)
S+R))+ AHHR)SS
C,+Y4 S+ XXXXX
;/9-)U <XXX= XXXXXXX
()GS,+)U 555@666@com
+oU I,RS+ -AM)
M' name is VVVVVVVVVVVV and , appreciate recei&ing 'our inSuir' about the +o'ota <model= @
+he +o'ota model 'ou selected is an e6cellent choice3
;o5erful VVVVV engine
)6cellent );A fuel econom' ratings of VV mpg cit'JVV mpg high5a'
Standard features including VVVVVVVVVV
A&ailable options and accessories including VVVVVVVVVV
(e ha&e that model in these e6terior colorsU VVVVVVVVVVVVVVVVVVVV
/ere is our ,nternet Special ;rice for 'ou for this modelU
\XX4XXX Manufacturer8s Suggested Retail ;rice including destination charge_
\XX4XXX 9ur ,nternet Special ;rice Suote to 'ou_
\X Sa&ings oM M@S@R@;@
_ Hoes not include ta64 title and license fees
, 5ill be calling 'ou soon to ma>e sure 'ou recei&ed this )mail and to ma>e sure , ha&e
ans5ered all of
'our Suestions@ ,f there is a time 'ou 5ould li>e me to call Cust send the time to me &ia te6t4
or eKmail@
, pro&ided m' cell phone number if 'ou 5ould li>e to te6t@
, loo> for5ard to earning 'our business and presenting 'ou 5ith a hasslefree bu'ing
e6perience@
Sincerel'4
Y92R -AM)
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
#$
Da+ 86 TMPL-T FO/ I.ITI-L DI/&T M-IL /SPO.S FO/
=SDR>I&L &=STOM/
Great template short easy and directly to the point.
Y92R H)AL)RS/,;8S -AM)
S+R))+ AHHR)SS
C,+Y4 S+ XXXXX
;/9-)U <XXX= XXXXXXX
()GS,+)U 555@666@com
+oU I,RS+ -AM)
M' name is VVVVVVVVVVVV and , appreciate recei&ing 'our inSuir' about a <model 'ear=@ +he
ma>e model 'ou selected is an e6cellent choice3 ,t is cleaned up and read' to deli&er to 'ou
toda'@
Msrp price
,nternet discount
You sa&e
, 5ill be calling 'ou soon to ma>e sure 'ou recei&ed this )mail and to ma>e sure , ha&e
ans5ered all of 'our Suestions@
, loo> for5ard to earning 'our business and presenting 'ou 5ith a hasslefree bu'ing
e6perience@
Sincerel'4
Y92R -AM)
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
#%
O$tion(B
Sub5ect Line0 Pricing in,ormation on +our NNR>I&LSI.FOOO
<<C2S+9M)RVI,RS+V-AM)>>4
+han> 'ou for 'our purchase reSuest@ /ere is the pricing information for 'our ne5
<M9H)L>@ You ha&e selected stoc> ` <!$%0BB> from our in&entor'@ ,t is a
<M9H)L>@ You can see all of the information about it b' clic>ing here@
+he MSR; on this &ehicle is \B4!N#@
Internet sa4ings o, T86*FD'AAU
Factor+ to Bu+er Incenti4e o, T86AAA'AA
Your ,nternet price is Cust \#4BNN@
- total sa4ing o, \4"N$@00
Hue to freSuent changes to factor' incenti&es4 this special ,nternet price is good
until the end of this month@
AHH S9M)+/,-0 IR9M +/) L)AH /)R) +9 ;)RS9-AL,Z) +/) R)S;9-S)1
AS. A ]2)S+,9-
(hen 'ou do come to the dealership1 please as> for me1 JO SMIT>@ , am the
Manager for ,nternet operations and can help 'ou most eMecti&el'@
, 5ill follo5 up 5ith 'ou soon b' telephone to see if this &ehicle meets 'our budget
as 5ell as 'our transportation needs@ (hen , do contact 'ou4 , 5ould li>e to set some
time aside for 'ou to come here and ta>e the <<M9H)L>> for a spin@
,n the meantime4 feel free to please call or eKmail me if 'ou ha&e an' Suestions or
need an' additional information@
#B
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
Da+ 86 9:; Buc!et )ithout Stoc! or RI. number
Sub5ect Line0 Great .e)s
/i <customer name>
+han> 'ou for ta>ing the time to consider <dealership name> as the place to do
business 5ith@ , see 'ou ha&e inSuired about a ne5 < MA.)>4 <model>@ (ill this be
'our Arst <ma>e>F (hich one of the &ehicles that , sent 'ou 5ould 'ou most be
interested inF ,s there a better 5a' to reach 'ou so 5e can mo&e for5ard 5ith 'our
reSuestF
#N
&AD
$.J,.HJ
Automatic, M#*
(ower Din/ow '
=ocks, Cruise
Control
&reat Price ,etter Price ,est Price
!xact or Close
1atch
&A
$.M,M<M
Automatic, M#*
(ower Din/ow '
=ocks, Cruise
Control
<0I Cheaper
8ut Similar
$17,99
'utomatic,--cyl"
./,/0- miles
Certifie
/11,111 mile
2actory 3arranty4
Certified
Csed Behicle
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
$0
Da+ 86 9:; Buc!et Le,t Message
FSu-0ect line: 5e need some additional ,nformationG
Hi %FI-S.&AMA%,%KSA&.A&CA%
.hank you 1or your Internet re;uest!
I ?ust le1t you a message to go over your vehicle re1erences! In or/er to save you time, I ?ust
nee/ some a//itional in1ormation>
Are you 1lexi)le with colors?
Dhat are the most imortant otions you nee/?
Dhat is your time 1rame 1or securing a vehicle?
4y having this in1ormation, I can con1irm availa)ility, o11er you ricing, an/ resent some ossi)le
alternatives that might work 1or you too! I reali@e this in1ormation is imortant to you an/ your
time is valua)le! So to see/ u the rocess, I will give you a call i1 I /onSt hear )ack 1rom you!
I look 1orwar/ to talking to you soon!
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
$1
Day 2, 75% Bucket No Contact, Information needed for your Internet
Request
FSu-0ect line: Nust Chec$ing in ,nformation needed for your ,nternet "e%uestG
Hi XFI-S.&AMAY
I sent you an email yester/ay re;uesting some a//itional in1ormation regar/ing your online
re;uest!
Your original in;uiry /i/ not list seci1ic /etails that you may have selecte/ 5un1ortunately,
sometimes they get lost in transition6!
So that I can hel you get all the in1ormation you nee/ an/ I can gain an accurate un/erstan/ing
o1 what you<re looking 1or, lease rely to this email with your vehicle re1erences, such as
otional e;uiment an/ trim levels? .hanks in a/vanceJ
AlsoGare you looking to relace your current vehicle? ,ue to a recent increase in sales in our
re#owne/ /eartment, we have the nee/ 1or more re#owne/ vehicles at this time, an/ weS/ love
to take a look at yours as it coul/ )e a er1ect 1it 1or our use/ car inventory right now!
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
$
Da+ B6 Generic LeadM.ot nough In,ormation
Sub5ect Line0 The NNR>I&L I.FOOO +ou re2uested ,rom NN L-D SO=/& OO is
a4ailable at NNDealer .ameOO
<<C2S+9M)R I,RS+ -AM)>>4
+han> 'ou for 'our purchase reSuest 1 , ha&e great ne5s3 (e ha&e an e6cellent
a&ailabilit' of the <<R)]2)S+)H M9H)L>> 'ou selected@
2nfortunatel'4 , did not recei&e enough information to be able to Suote 'ou a price
a speciAc &ehicle@ (hether 'ou decided not to pro&ide that information or the 5eb
site that 'ou used neglected to send it to me4 , need to >no5 a fe5 things such as
engine si?e4 trim le&el or transmission@ +hese ha&e a large impact on the price of the
&ehicle@
, 5ill be calling 'ou shortl' to ans5er an' Suestions 'ou ha&e about the
<<R)]2)S+)H M9H)L>> and get the information , need to be able to help 'ou@ ,8d
also li>e to arrange a time for 'ou to come in and ta>e it for a spin@
,f 'ou ha&e not re&ie5ed our entire in&entor'4 , in&ite 'ou to do so b' clic>ing on
the follo5ing lin> <<H)AL)RS/,; ()GS,+)>>@
AHH S9M)+/,-0 IR9M +/) L)AH /)R) +9 ;)RS9-AL,Z) +/) R)S;9-S)1
AS. A ]2)S+,9-
,f 'ou 5ould li>e to contact me Arst please call me at <<ASS9C,A+) ;/9-)>>@
(hen 'ou do come to the dealership please as> for me1 JO SMIT>1 since our
traditional retail salespeople is not familiar 5ith our ,nternet pricing structure@
, also 5ant to ma>e sure 'ou are a5are that e&er' purchase or lease of a ne5
+o'ota includes a complimentar' 5orr'Kfree maintenance plan and roadside
assistance that consists of 'ears or #4000 miles@ (hiche&er comes Arst3 +o'ota
is the Arst fullKline brand to oMer an'thing li>e it@
, loo> for5ard to assisting 'ou in the purchase of the <<R)]2)S+)H M9H)L>>
and ma>ing this the most enCo'able car bu'ing e6perience 'ou ha&e e&er had3
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
$!
Da+ C6 .o contact ( Glad to >el$
Do not send to Blackbook leads !ar gurus is a good site to compare if it is a price issue and you are "ery
lo# already.
Sub5ect Line0 Glad to hel$6 an+thing I can do to hel$ +ou )ith +our
research7
/i <customer name>
+han>s again for considering <dealership name> for 'our ne6t &ehicle@ G' no5 'ou
should ha&e recei&ed the information 'ou reSuested in 'our ,nternet inSuir'@
;lease repl' to this email or call us directl' at the number listed belo5 if this has DnotE
happened and 5e 5ill ma>e certain 'ou recei&e the reSuested information
immediatel'@
An increase in preKo5ned &ehicle sales has created a need for additional in&entor'@ G'
an' chance do 'ou ha&e a &ehicle 'ou 5ould li>e to tradeF
, loo> for5ard to earning 'our business and presenting 'ou 5ith a hasslefree bu'ing
e6perience@
Sincerel'4
Y92R -AM)
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
$"
Da+ *6 no contactL ho) )ould +ou li!e to $roceed7
Sub5ect Line0 /o5 5ould 'ou li>e to proceedF
Hi _First&ame`,
,t8s been se&eral da's since 'our inSuir'P , Cust 5anted to >no5 ho5 'ou 5ould li>e to
proceedF
.o hel me )etter serve you, lease i/enti1y where you are in your )uying rocess an/ what seci1ic in1ormation you
woul/ like to receive 1rom me! I have 1oun/ that our guests normally 1all into one o1 three categories!
1. hey are !ust "eginning their research# know the general type of vehicle they want to own "ut pro"a"ly will not
make a decision on their new vehicle for may"e two to three months or more.
$. hey have narrowed down their choices to a couple of vehicles% are pretty sure which options they want and will "e
making a decision within the next &' days.
&. hey know what car they want% have identified almost every specification they are looking for and would love to
drive that exact vehicle home today or at least get in it for a test drive.
,s there an'thing else 5e can do for 'ouF ,s there an' additional information 'ou
needF
,t8s not necessaril' important to us 5hen 'ou 5ant to businessP 5e 5ould Cust li>e to
be the place 5here 'ou do business 5hen 'ou are read'@
&lease respond so I kno$ ho$ to move for$ard'
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
$#
Da+ :6 Manager Sur4e+
Sub5ect Line0 ?our ,eedbac! is 4er+ im$ortant to us'
+han> 'ou for 'our recent internet reSuest@
At <Healership>4 5e 5ant to ma>e sure 'our purchase e6perience is as eas' and
enCo'able as it should be@ +o be certain that 5e are doing the best Cob 5e can for 'ou4
5ould 'ou be >ind enough to ans5er the follo5ing Suestions in a repl' emailF
1@ (here 'ou responded to in a timel' mannerF
@ Hid 'ou recei&e all the information 'ou reSuestedF
!@ ,s there an' additional information that 'ou 5ould li>e us to send 'ouF
"@ (hat 5ould >eep 'ou from getting 'our ne6t &ehicle from <Healership>
;lease >no5 that 'our feedbac> 5ill be re&ie5ed b' me4 and , 5ill respond to 'ou
Suic>l'@
+han> 'ou in ad&ance for helping us better ser&e 'ou@
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92R
$$
Da+ D6 Tried to &all -n+thing I can do to hel$ +ou )ith +our
research
Dear N3rst nameO0
It's been several days since your inquiry; I just wanted to know how you
would like to roceed!
Is there anythin" else we can do #or you!
Is there any additional in#ormation you need!
It's not necessarily imortant to us when you want to do business; we would
just like to be the lace where you do business when you are ready$
Than! +ou ,or the o$$ortunit+ to ser4e +ou recentl+ at >arr Motors' I,
there is an+ additional in,ormation )e can $ro4ide +ou regarding +our neVt
ne) 4ehicle6 $lease ,eel ,ree to contact me $ersonall+'
, loo> for5ard to earning 'our business and presenting 'ou 5ith a hasslefree bu'ing
e6perience@
Sincerel'4
Y92R -AM)
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
$%
Da+ 96 Please -ns)er Bac!
Sub5ect Line0 ;lease Ans5er Gac>
,t has been a5hile since 'ou contacted our dealership@ ,t appears that so far4 5e ha&e
not been able to deli&er on 'our needs@ ;lease help us b' pro&iding an ans5er as to
5here 5e ma' ha&e fallen short or 5hat 5e need 5e need to do in order to earn 'our
business@
Hid 5e not ha&e the &ehicle 'ou are loo>ing forF
;lease ans5er bac>P 5e ma' ha&e the unit a&ailable no5@
Hid 5e not pro&ide a price or terms that 5ould At into 'our budgetF
;lease ans5erbac>P Healer and manufacture incenti&es change monthl' so 5e might
be in a position to ma>e 'ou a much better deal than 5e 5ere able to at the date of
'our Arst contact@
/a&e 'ou purchased a &ehicle else5hereF
;lease ans5er bac>P 5e 5ill update our prospect records@
Hid 5e not pro&ide a purchase e6perience that li&ed up to 'our e6pectationsF
;lease ans5er bac>P 5e ma' need to ma>e changes in our sales process in order to
better assist all of our customers in the future@
,f 'ou ha&e not purchased a &ehicle 'etP
;lease ans5er bac>4 and contact me at 'our earliest con&enience and , 5ill 5or> up
some fresh numbers that reWect our current sales incenti&es and in&entor'@
/a&e a great da'3
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
$B
Da+ 8A6 PersistenceM a message ,rom NDealershi$O
Sub5ect Line0 ;ersistence1 a message from <Healership>
/ello <customer name>4 ,t8s <internet manager name> from
<dealership name>
,t is a Ane line separating persistent customer follo5Kup and being
outright bothersome4 and 5e don8t 5ant to cross the line 5hile ma>ing
sure 'our needs are met@
9ur ;rocess is simple and straight for5ard@ After 5e recei&e 'our reSuest4
5e respond 5ith a conArmation email and follo5Kup 5ith a short phone
con&ersation@ ,n this call 5e clarif' 'our reSuest4 including an' eSuipment
'ou are hoping for@ +hen 5e can pro&ide an' additional product
information and get 'ou a complete pac>age of details4 including product
a&ailabilit'4 directl' to 'ou@ (e can also arrange for a con&enient time for
'ou to loo> at and dri&e the &ehicle@ Assuming 'ou are satisAed 5ith our
le&el of professionalism and the con&enience 5e pro&ide 'ou@ Irom here4
the purchase is Cust a short and simple process if 'ou decide to bu' from
<dealership name>@
;lease call and let us >no5 the best 5a' to get hold of 'ou so 5e can
ma>e this process as seamless as possible for 'ou@ (e are &er' proud of
our product and dealership and are dedicated to ensuring that 'ou feel
the same 5a'@
, loo> for5ard to earning 'our business and presenting 'ou 5ith a hasslefree bu'ing
e6perience@
Sincerel'4
Y92R -AM)
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
$N
Y92R ;/9-) -2MG)R
Y92R /92RS
%0
Da+ 8:6 Wh+ Bu+ here
FSu-0ect =ine: "easons to -uy from OdealerP
S=irst2a*eT
I &now !our ti*e is 5aluable so I ?ust wanted send a *essage and *ention a few things about FdealerG and
what *a&es us stand out fro* the co*etition.
Here are additional benefits !ou can loo& forward to when !ou urchase a new or reowned 5ehicle fro*
us@ and beco*e a art of the F dealerG eMtended fa*il!
Fill in your own benifits
U
U
U
U
U
U
U
I hoe this infor*ation is helful for !our online research. If !ou ha5e an! Nuestions ?ust gi5e *e a call.
, loo> for5ard to earning 'our business and presenting 'ou 5ith a hasslefree bu'ing
e6perience@
Sincerel'4
Y92R -AM)
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
%1
Da+ 8:6 Wh+ Model and Wh+ Bu+ >ere7
<<C2S+9M)R -AM)>>
.he .oyota mo/el you selecte/ is an excellent choiceU
(ower1ul RRRRR engine
aAxcellent A(A 1uel economy ratings o1 RR mg cityKRR mg highway
Stan/ar/ 1eatures inclu/ing RRRRRRRRRR
Availa)le otions an/ accessories inclu/ing RRRRRRRRRR
De have that mo/el in these exterior colors> RRRRRRRRRRRRRRRRRRRR
My name is RRRRRRRRRRRR an/ I am an Internet sales consultant here at X/ealerY
I have )een a sales associate at X/ealerY 1or LL years! As you can see, my commitment to your
satis1action is very high!
Since there a lot o1 laces where you can consi/er urchasing your new XXMAHIC=A -A^JAS.A,YY, I
wante/ to share with you why so many o1 our )uyers /eci/e to /o )usiness with us! In 1act, most o1 these
are the same reasons why I choose to work hereU
De are a local 1amily#owne/ ,ealershi an/ have )een serving the community 1or over +0 yearsU
De have )een recogni@e/ with the X Y Awar/ 1or the ast LL years! .his is the most restigious
awar/ that our manu1acturer o11ers to /ealers! It is comletely )ase/ on our excellent )usiness
ractices an/ on the satis1action an/ loyalty o1 our customers, ?ust like you, who love the
exerience o1 )uying 1rom us an/ sen/ us their 1rien/s, neigh)ors an/ relatives!
De regularly stock more than 2LLLLLLLL in our inventory o1 new an/ use/ cars an/ trucks! (lus,
i1 we /on<t have ?ust the right color or otions on a vehicle that you want, we have roven to )e
extremely ingenious in 1in/ing ?ust the right car 1or you! De can tra/e 1or it, )uy it or or/er it 1or you,
whichever you choose to /o!
Avery urchase or lease o1 a new X Y inclu/es,
I<m attaching a link to our inventory as well as a link to our customer testimonials age! (lease take a 1ew
moments to rea/ a)out the exeriences o1 other X,ealershiY hay customers!
.estimonial age linkYYYY
, loo> for5ard to earning 'our business and presenting 'ou 5ith a hasslefree bu'ing
e6perience@
Sincerel'4
Y92R -AM)
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
%
Da+ 8:6 S-MPL =W>? B=? F/OM =S M-IL
Y92R H)AL)RS/,;8S -AM)
S+R))+ AHHR)SS
C,+Y4 S+ XXXXX
;/9-)U <XXX= XXXXXXX
()GS,+)U 555@666@com
+oU I,RS+ A-H LAS+ -AM) 9I C2S+9M)R
<SAL)S R);R)S)-+A+,*)8S -AM)= told me that 'ou recentl' reSuested information from us
about the
<-AM) 9I M9H)L= @ , 5ant to ta>e this opportunit' to than> 'ou personall' for considering our
dealership 5hen it8s time to purchase or lease 'our ne6t &ehicle@
At <dealership>4 5e pride oursel&es on our commitment to longterm customer satisfaction@
Iacts about dealership8s length of time in business
Accolades from < > for customer satisfaction
Accolades from < > for sales
Local a5ards or recognition for contributions to the communit' or corporate citi?enship
(e 5ould be honored to ha&e 'ou among our famil' of satisAed < > o5ners@
,f 5e can help 'ou in an' 5a'4 please feel free to contact <SAL)S R);R)S)-+A+,*)8S -AM)= at
an'
time@
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
%!
"a! -$@ Are You Still in the Market?
Su-0ect =ine: Ofirst nameP 2re you still in the mar$et? OyearP 'oyota OmodelP
(ear )*rst name+,
I have been nable to reach yo in re!ards to yor re-est for
more information'
&erhaps yo.ve prchased $ith another dealer/ perhaps yo.ve
decided to postpone yor prchase' 0hatever the reason/ I
$old like to check back $ith yo periodically ntil I.m sre I
can.t be of frther assistance to yo' &lease let me kno$ if yo
are all set and do not need any frther assistance'
, loo> for5ard to earning 'our business and presenting 'ou 5ith a hasslefree bu'ing
e6perience@
Sincerel'4
Y92R -AM)
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
%"
Da+ *:6 We Want ?our Trade
Sub5ect Line0 We )ant ?our Trade
,n the past 5e ha&e found that most of our customers ha&e a &ehicle the' 5ould li>e
to trade in@ Sometimes the &alue of the tradeKin can determine if the' can get the
&ehicle the' reall' 5ant@ Your +rade ma' ma>e a great At for our used &ehicle
in&entor'@ Also 5e ha&e a program 5here 5e 5ill purchase 'our car 5ith no
obligation for 'ou to bu' from us@ ,f 'ou 5ould li>e to a head start on the &alue of
'our &ehicle please ans5er the follo5ing Suestions and 5e 5ill do some research on
our end and get bac> 5ith 'ou@ +han>s and , loo> for5ard to ser&ing 'ou@
1@ Year
@ Ma>e
!@ Model <6l4 6ls4 double cab1etc@=
"@ Mileage
#@ Condition 1 : 10 <10 being the best=
$@ *ehicle ,dentiAcation number <*,- tag on door=
An' additional comments on 'our &ehicleU
, also 5ant to ma>e sure 'ou are a5are that e&er' purchase or lease of a ne5 +o'ota
includes a complimentar' 5orr'Kfree maintenance plan and roadside assistance that
consists of 'ears or #4000 miles@ (hiche&er comes Arst3 +o'ota is the Arst fullKline
brand to oMer an'thing li>e it@
,f 'ou are interested in coming in or ha&e additional Suestions ;lease contact me to
schedule a time to come in@ Sometimes 5e can get 'ou a more accurate &alue if 5e
can see the &ehicle@ ,f 'ou are not interested at this time then 5e do apologi?e for this
email and than> 'ou for choosing <Healership> and please consider us for 'our
future needs@
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
%#
Y92R /92RS
%$
Da+ DA6 NDealershi$O Mone+ sa4ing Incenti4es
Sub5ect Line0 <Healership> Mone' Sa&ing ,ncenti&es
< Customer name>
,t has been a 5hile since 'our online inSuir' and the factor' incenti&es ha&e changed
Suite a bit@ , 5anted to pro&ide 'ou and updated information to help 'ou 5ith 'our
purchase decision@
/ere is a list of our current incenti&esU
<,ncenti&es> or lin> to 5eb site incenti&es
, hope 'ou And this information helpful@ Hon8t forget to &isit our 5ebsite <5ebsite
address@com> to see an' additional specials that 5e are oMering this month o&er and
abo&e the factor' incenti&es@
Loo> for5ard to helping 'ou an' 5a' , can@
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
%%
Da+ FA6 >o) &an We >el$6 Incenti4es and stoc! changed
Sub5ect Line0 How Can We Hel Incenti5es and stoc& changed7
,t has been a 5hile since 'ou contacted our dealership@ 9ur in&entor' has changed
considerabl' since then4 and if 5e did not ha&e the &ehicle 'ou 5ere loo>ing for
before4 it could be a&ailable no5@
Also4 our Healership and Manufacture incenti&es change monthl' se 5e might be in a
position to ma>e 'ou a better deal than 5e 5ere able to before@
,f 'ou ha&e an' Suestions4 please let me >no5@ M' commitment is to ma>e 'our
internet purchase hassle free@ ;lease contact me at 'our earliest con&enience and ,
5ill 5or> up some fresh numbers that reWect our current sales incenti&es@
,f 'ou ha&e purchased a &ehicle else5here4 Cust drop me a note and , 5ill update m'
records@
+han> 'ou and , 5ill loo> for5ard to hearing from 'ou soon@
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
%B
Da+ 88:6 >a4e Bought ?et7
Sub9ect +ine: -ave $ought Yet* :)ear; :odel; "ro :dealership;
Hello Fcusto*er first na*eG
=ro* !our original lead I see !ou were considering the F!earG F*odelG@ eMcellent choice. I will gladl!
rechec& on the a5ailabilit! of this eMact 5ehicle if !ou refer as our in5entor! has changed. Please let *e
&now as we ha5e o5er FcountG 5ehicles in stoc& of 5arious *a&es and *odels@ howe5er if I do not ha5e
!our eMact fit we should easil! be able to acNuire one in few da!s.
The secial internet rice for !our F!earG F*odelG which includes the secifications attached below is
FriceG. 2ote that we also ha5e *odels a5ailable as low as Flow riceG as well as a To!ota certified with
F*ilesG for Fcert riceG. I9* attaching a lin& to our in5entor! as well as a lin& to our custo*er testi*onials
age. Please ta&e a few *o*ents to read about the eMeriences of other F"ealershiG ha! custo*ers.
Perhas !ouP5e urchased with another dealer@ erhas !ouP5e decided to ostone !our urchase. Whate5er
the reason@ I would li&e to chec& bac& with !ou eriodicall! until IP* sure I canPt be of further assistance to
!ou. Please let *e &now how I can assist with an!thing.
, loo> for5ard to earning 'our business and presenting 'ou 5ith a hasslefree bu'ing
e6perience@
Sincerel'4
Y92R -AM)
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
DI%W ):3 C:ST)M%3 T%STIM)2I1.S
DI%W ):3 I2D%2T)3>
DI%W ):3 :S%" C13 SP%CI1.S
DI%W ):3 H):3S 12" "I3%CTI)2S
=)3 1 S%C:3% C3%"IT 1PP.IC1TI)2
%N
Da+ 8B86 S-MPL =-DD TO .WSLTT/ DIST/IB=TIO. M-IL
Y92R H)AL)RS/,;8S -AM)
S+R))+ AHHR)SS
C,+Y4 S+ XXXXX
;/9-)U <XXX= XXXXXXX
()GS,+)U 555@666@com
+oU I,RS+ -AM)
+here is a good chance that if 'ou ha&e not 'et purchased a &ehicle4 'ou ma' be 5aiting for
the right time4 and that8s o>a' 5ith me@ Gu'ing a &ehicle can often be a tiring process@ , 5ill
do m' best to ma>e it an enCo'able e6perience@
, 5ant to ma>e sure , lea&e 'ou 5ith three thingsU
, ha&e ans5ered 'our Suestions@
You feel good about our dealership and the ser&ice , ha&e pro&ided@
(hen 'ou get read' to ma>e a &ehicle purchase4 'ou 5ill gi&e me an opportunit' to
earn 'our business@
Most of m' customers 5ho ha&e not 'et purchased a &ehicle are as>ing me to >eep them
informed as to rebates4 incenti&es4 and oMers that ma' ma>e their dream &ehicles more
attainable@ +herefore4 to >eep 'ou informed4 , 5ould li>e to email 'ou our ne5sletter@
9ur ne5sletter includes items ranging from our latest oMers to ser&ice coupons to information
about our dealership8s in&ol&ement in communit' ser&ice and local charitable eMorts@ , thin>
'ou 5ill li>e our email content and 5ill loo> for5ard to getting the ne5sletter@ ,f 'ou do not
5ant to recei&e it4 simpl' clic> on the optout button at the bottom of the Arst page of the
ne5sletter@
+han> 'ou again for 'our interest@ ,8m loo>ing for5ard to sta'ing in touch and ser&ing 'ou
soon@
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
B0
Da+ 8BA6 -re +ou still Send Still Interested7
Su-0ect =ine: Ofirst nameP 2re you still ,nterested? OyearP 'oyota OmodelP
(ear )*rst name+,
I have been nable to reach yo in re!ards to yor re-est for
more information'
&erhaps yo.ve prchased $ith another dealer/ perhaps yo.ve
decided to postpone yor prchase' 0hatever the reason/ I
$old like to check back $ith yo periodically ntil I.m sre I
can.t be of frther assistance to yo' &lease let me kno$ if yo
are all set and do not need any frther assistance'
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
B1
Da+ 8BA6 Still Interested
Sub5ect Line0 Still Interested7
I hoe I have rovi/e/ you the in1ormation to make an in1orme/ /ecision! At this time I am waiting
1or a//itional inut 1rom you as to what our next ste shoul/ )e! I am very intereste/ to hear
where youSre at in your /ecision making rocess! I1 thereSs anything I can /o 1or you to hel make
your /ecision, lease let me know! Doul/ you like to see more ictures o1 the vehicle?
=et me know i1 you<re still intereste/ an/ how I can )etter assist you!
.hanks again an/ have a great /ay,
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
B
Da+ 8B86 Permanentl+ Delete
<<C2S+9M)R -AM)>>
Irom the time , recei&ed 'our online reSuest for more information concerning a
<<R)]2)S+)H *)/,CL)>>4 , ha&e made se&eral attempts b' email and b' phone to
contact 'ou@ Since 5e ha&e not been able to communicate4 despite these se&eral
attempts4 , am no5 obligated to permanentl' delete 'our information from m' acti&e
Ales@
,f there are some other circumstances that ha&e pre&ented us from getting
together4 and 'ou 5ould li>e for me to continue to follo5Kup 5ith 'ou4 please contact
me as soon as possible at <<;/9-) -2MG)R>>4 or b' responding to this email
5ithin " hours@
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
B!
B"
B#
-dditional Great Tem$lates
B$
?ou Le,t Something at NdealerO
SubCect LineU You Left Something at <dealer>
Hello )*rst 1ame+
%ou &e#t somethin" here'''''''''''
Stoc> -umberU
`!N#1#"
=sed 8FF: To+ota Su$ra S ( &ou$e
Web S$ecial Price0 \1#4NNB@00 <e6piresU 0J1"J01=
)6teriorU Glac>
9domet
erU
NB4BN
9ptionsU "K(heel Hisc Gra>es4 Abs Gra>es4 Air
Conditioning4 Allo' (heels4 AMJIM Radio4
Automatic +emperature Control4 Cassette4 Cd
Single Hisc4 Hual Iront ,mpact Airbags4 Iront
Guc>et Seats4 Iront Iog Lights4 /eated Hoor
Mirrors4 ,lluminated )ntr'4 Leather4 Leather
Steering (heel4 ;o5er Hoor Mirrors4 ;o5er
9ptions4 ;o5er Steering4 ;o5er (indo5s4 Rear
(indo5 Hefroster4 Rear (indo5 (iper4 Securit'
S'stem4 Speed Control4 Spoiler4 +achometer4 +ilt
Steering (heel4 *ariabl' ,ntermittent (ipers
Goo>
;rice
\04000
(eb
Special
;rice
\1#4NNB
See more about this &ehicle a
&et me know when you can come back or so I can hold on to it #or
you$ (r I could brin" it to you at your home or ()ce$
*ave a "reat day'
Remember the vehicle you looked at today and are putting off till tomorrow to purchase, someone else looked at
it yesterday and could be buying today
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
B%
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
=sed RehicleMIn Stoc!
BB
Sub5ect Line0 The NNR>I&L I.FOOO that +ou re2uested ,rom NND-L/S>IPOO
<<C2S+9M)R I,RS+ -AM)>>4
+han> 'ou for &isiting our 5ebsite and for sending a purchase reSuest@
, can conArm that4 as of this moment4 the <<*)/,CL) Model>>is still a&ailable and
that the sale price as listed on our 5ebsite is <<\XXXXXX>>
You can be completel' comfortable 5hen 'ou purchase a preKo5ned &ehicle from
us@ All of our preKo5ned &ehicles are put through a rigorous4 1"Kpoint inspection@
+hose &ehicles that do not meet our demanding standards are sold at auctions@
AHH S9M)+/,-0 IR9M +/) L)AH /)R) +9 ;)RS9-AL,Z) +/) R)S;9-S)1
AS. A ]2)S+,9-
, 5ill be calling 'ou shortl' to ans5er an' Suestions 'ou ha&e about the
<<R)]2)S+)H M9H)L>> and to see ho5 'ou 5ould li>e to proceed in 'our shopping
e6perience@ ,8d also li>e to arrange a time for 'ou to come in and ta>e it for a spin@
,f 'ou 5ould li>e to contact me Arst4 please call me at <<ASS9C,A+) ;/9-)>>@
(hen 'ou do come to the dealership4 please as> for me1 JO SMIT>1 since our
traditional retail salespeople is not familiar 5ith our ,nternet pricing structure@
, loo> for5ard to assisting 'ou in the purchase of the <<R)]2)S+)H M9H)L>>
and ma>ing this the most enCo'able car bu'ing e6perience 'ou ha&e e&er had3
<<;hoto of the &ehicle the' reSuested>>
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92R
BN
Rehicle .ot In Stoc!MG-4ailableH
Sub5ect Line0 The NNR>I&L I.FOOO that +ou re2uested ,rom NNL-D
SO=/&OO
<<C2S+9M)R I,RS+ -AM)>>4
+han> 'ou for 'our purchase reSuest@
, 5ill chec> toda'8s in&entor' to see if that particular <<*ehicle Model>> is still
a&ailable and 5ill call 'ou 5ith more information@
Since 'our reSuest is for a <<*ehicle Model>>4 , ha&e preKselected a fe5 and
included some pricing information@
<<*ehicle Model>> from \"4%NB
<<*ehicle Model>> from \$4!N#
<<*ehicle Model>> from \B4$#0
,f 'ou ha&e not re&ie5ed our entire in&entor'4 , in&ite 'ou to do so b' clic>ing on the
follo5ing lin> <<H)AL)RS/,; ()GS,+)>>@
AHH S9M)+/,-0 IR9M +/) L)AH /)R) +9 ;)RS9-AL,Z) +/) R)S;9-S)1
AS. A ]2)S+,9-
, 5ill follo5 up 5ith 'ou soon b' telephone to see if a &ehicle that 5e ha&e meets
'ou8re budget as 5ell as 'our transportation needs@ (hen , do contact 'ou4 , 5ould
li>e to set some time aside for 'ou to come here and ta>e the <<M9H)L>> for a
spin@
, also 5ant to ma>e sure 'ou are a5are that e&er' purchase or lease of a ne5 +o'ota
includes a complimentar' 5orr'Kfree maintenance plan and roadside assistance that
consists of 'ears or #4000 miles@ (hiche&er comes Arst3 +o'ota is the Arst fullKline
brand to oMer an'thing li>e it@
,f 'ou 5ould li>e to contact me Arst4 please call me at <<ASS9C,A+) ;/9-)>>
;lease as> for me1 JO SMIT>W or simpl' repl' to this email@
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
N0
-lternati4e Rehicles )1 Photos L -
Sub5ect Line0 Great ne)sU The NNR>I&L I.FOOO that +ou re2uested ,rom
NNL-D SO=/&OO
<<C2S+9M)R I,RS+ -AM)>>4
0reat ne5s3 (e ha&e the &ehicle that 'ou are loo>ing for in addition to se&eral others
that 'ou ma' 5ant to consider@
, also 5ant to ma>e sure 'ou are a5are that e&er' purchase or lease of a ne5 +o'ota includes
a complimentar' 5orr'Kfree maintenance plan and roadside assistance that consists of
'ears or #4000 miles@ (hiche&er comes Arst3 +o'ota is the Arst fullKline brand to oMer
an'thing li>e it@
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R /92RS
N1
&AD
900B Camry SA
$.J,.HJ
Automatic, M#*
(ower Din/ow '
=ocks, Cruise
Control
&reat Price ,etter Price ,est Price
!xact or Close
1atch
&AD
900B Camry =A
$.M,M<M
Automatic, M#*
(ower Din/ow '
=ocks, Cruise
Control
<0I Cheaper
8ut Similar
.115 Camry 6E
$17,99
'utomatic, --cyl"
./,/0- miles
7oyota Certifie
/11,111 mile
2actory 3arranty4
'oyota Certified
Csed Behicle
Y92R ;/9-) -2MG)R
-lternati4e Rehicles )1 Photos ( B
Sub5ect Line0 The NNR>I&L I.FOOO that +ou re2uested ,rom NNL-D
SO=/&OO
<<C2S+9M)R I,RS+ -AM)>>4
Than! +ou ,or trusting us enough to send a $urchase re2uest'
(e appreciate this opportunit' to sell 'ou the car or truc> that meets or e6ceeds 'our
5ants and needs at a price that 'ou can handle@
You reSuested a < > 1 the' are a&ailable as lo5 as the high \1B4000s to lo5
\1N4000s 5ith a four c'linder engine@ +he e6citing ne5 /'brid Camr' that is rated
for "0mpg cit' and !Bmpg high5a' runs in the &er' lo5 \!04000 range@ < > 5ith a
*$ engine and lots of amenities can run to the lo5 to mid \!04000s@ ,n addition here
are se&eral others that 'ou ma' 5ant to consider@
;lease contact me b' email or telephone and , 5ill be happ' to 5or> 5ith 'ou to And
e6actl' 5hat 'ou 5ant and then help 'ou to At it into 'our budget@ (e ha&e do?ens of
Anancing oMers and specials that can ma>e the ne5 car that 'ou bu' &er' aMordable@
N
&AD
$.J,.HJ
Automatic, M#*
(ower Din/ow '
=ocks, Cruise
Control
&reat Price ,etter Price ,est Price
!xact or Close
1atch
&AD
$.M,M<M
Automatic, M#*
(ower Din/ow '
=ocks, Cruise
Control
<0I Cheaper
8ut Similar
.115
$17,99
'utomatic, --cyl"
./,/0- miles
Certifie
/11,111 mile
2actory 3arranty4
Certified
Csed Behicle
,f 'ou 5ould li>e to contact me Arst4 please call me at <<ASS9C,A+) ;/9-)>>
;lease as> for me1 JO SMIT>W or simpl' repl' to this email@
<<S,0-A+2R)>>
<(ebsite>
-lternati4e Rehicles )1 Photos ( &
<<C2S+9M)R -AM)>>
As part of the ser&ices that , oMer4 , 5ould li>e to point out some alternati&e
&ehicles from our in&entor' that 5ill meet 'our transportation needs4 but might
possibl' sa&e 'ou mone' 5hen compared to the &ehicle that 'ou originall'
considered@ Man' of m' pre&ious happ' customers ha&e found this to be helpful@
;lease understand that , am not tr'ing to Ys5itch8 'ou to another &ehicle@ ,8m
merel' oMering some suggestions based on m' >no5ledge of the industr' and our
in&entor' that could possibl' be a better choice for 'ou@ ,f one of these meets 'our
needs4 please let me >no5 and ,8ll set some time aside for 'ou to ta>e it for a spin@ ,f
not4 please let me >no5 5hen 'ou 5ould be interested in dri&ing the original car that
'ou reSuested@
<<,-S)R+ ;/9+9 A-H H)SCR,;+,9->> <<,-S)R+ ;/9+9 A-H H)SCR,;+,9->>
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
N!
Wh+ Me7
<<C2S+9M)R I,RS+ -AM)>>4
Since bu'ing a ne5 or used car or truc> can be &er' stressful4 , 5anted to
introduce m'self so that 'ou can feel completel' comfortable 5ith the person 'ou 5ill
be dealing 5ith@
, ha&e been in the retail auto industr' for Cust o&er " 'ears@ Since getting into
car sales4 , ha&e been e6tremel' successful@ ,n fact last 'ear and so far this 'ear4 ,
ha&e SualiAed for the Master Sales Societ' of our manufacturer@ +his is a societ' for
the top T of all salespeople nation5ide3 , li>e to belie&e that m' success comes from
ho5 hard , 5or> for m' clients b' pro&iding them the best possible &ehicle to meet
their needs at terms that the' can most easil' aMord
Man' of m' current sales are from people 5ho ha&e bought from me in the
past1 or from their friends4 neighbors or relati&es@ , 5ant 'ou to feel as good about
'our e6perience so that 'ou 5ill 5ant to send 'our friends and famil' to me 5hen
the' need a ne5 or used car or truc>@
AHH S9M) ,-I9RMA+9- AG92+ Y92R S)LI11@ )X;
I have a $ife/ for da!hters and a bea!le2 (3y the $ay/ if yo have any
da!hters yorself/ yo kno$ ho$ mch I need to earn yor bsiness2 they are
e4pensive!) On those rare occasions that I am not at $ork/ I love to spend time $ith
my !irls/ both at home and on the road' I like to ski/ read/ travel and play !ames $ith
the kids'
, 5ant to assure 'ou that , 5ill do all in m' po5er to ser&e 'our needs in such a
5a' that 'ou feel completel' conAdent that the deal 5e ma>e 5ill be the best one
possible for 'our budget and transportation needs@
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
N"
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
N#
S-MPL =W>? B=? F/OM M M-IL
Y92R H)AL)RS/,;8S -AM)
S+R))+ AHHR)SS
C,+Y4 S+ XXXXX
;/9-)U <XXX= XXXXXXX
()GS,+)U 555@666@com
+oU I,RS+ -AM)
M' name is VVVVVVVVVVVV and , am an ,nternet sales consultant here at XXX +o'ota@
, ha&e been a sales associate at XXX +o'ota for XX 'ears4 As 'ou can see4 m' commitment to
'our satisfaction is &er' high@
, 5ill be calling 'ou to ma>e sure that in m' pre&ious emails , ha&e ans5ered all of 'our
Suestions about
the &ehicle 'ou8re interested in4 along 5ith an' other Suestions 'ou ma' ha&e@ ,n the
meantime4 please
feel free to contact me an'time at <XXX= XXXXXXX@
<AH*A-+A0) 9I Y92R GRA-H>
+han> 'ou again for 'our inSuir'@
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
N$
=W>? B=? - N O &/TIFID =SD R>I&L M-IL
Y92R H)AL)RS/,;8S -AM)
S+R))+ AHHR)SS
C,+Y4 S+ XXXXX
;/9-)U <XXX= XXXXXXX
()GS,+)U 555@666@com
+oU I,RS+ -AM)
+han> 'ou again for sending us a purchase inSuir'@ , appreciate the opportunit' to help 'ou
And the
< > that8s right for 'ou@
You reSuested information about the <-AM) 9I M9H)L=@ +his happens to be a CertiAed 2sed
*ehicle4 and as a result it has a number of ad&antages o&er other preo5ned &ehicles 'ou
might ha&e consideredU
,8ll be contacting 'ou b' phone to re&ie5 all of these ad&antages as 5ell as the features of the
speciAc &ehicle 'ou8re interested in@ ,n the meantime4 please feel free to contact me b' email
or phone to go o&er 'our &ehicle needs@
+han> 'ou again for 'our inSuir'@
Sincerel'4
Y92R -AM)4 Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
N%
Wh+ N B/-.D O 7
<<C2S+9M)R -AM)>>
Man' of the people 5ho purchase their ne5 or used cars or truc>s from me4 using the
,nternet4 are considering other manufacturers8 &ehicles as 5ell as mine@ +herefore4 ,
5ould li>e to oMer 'ou se&eral of the reasons 5h' , belie&e that 5e oMer some of the
Anest automobiles a&ailable an'5here@
GRA-H G)-)I,+
<Remember4 until 'ou ma>e contact 5ith 'our bu'er4 'ou don8t >no5 5ho else
the' ma' be spea>ing 5ith@=
<-e&er assume that 'ou are their onl' choice@=
NB
Wh+ model
<<C2S+9M)R -AM)>>
Since man' of m' customers are &er' earl' in their decisionKma>ing process
5hen the' send me an online reSuest for information4 , thought that , should share
5ith 'ou some of the reasons 5h' the <<R)]2)S+)H *)/,CL)>> that 'ou as>ed
about is such a 5ise choice@ ,n m' desire to be as professional as possible4 and to gi&e
'ou the &er' best ser&ice that , can4 , ha&e done some independent research on our
products@ ,8d li>e to share some of that 5ith 'ou@
<,nsert copies of articles from online sources4 such as .ell' Glue Goo>4 )dmunds4
Motor +rend4 Car and Hri&er4 etc@=
, 5ill contact 'ou b' phone in the near future to ensure 'ou recei&ed this
information and to ans5er an' Suestions that 'ou ma' ha&e@ ,8d li>e to set up a time
5hen 'ou can ta>e it for a spin@ ,f 'ou 5ould rather contact me4 please do so at 'our
con&enience@
<<S,0-A+2R)>>
<(ebsite>
NN
Wh+ hereMSer4ice
<<C2S+9M)R I,RS+ -AM)>>4
9ne of the decisions 'ou 5ill need to ma>e4 once 'ou purchase 'our ne5 or
used car or truc>4 is 5here 'ou 5ill ha&e it ser&iced@ ,8d li>e to ta>e Cust a moment to
let 'ou >no5 5h' most of the people 5ho bu' a car from me decide to come bac>
here to ha&e it maintained@
9ur Ser&ice department hasU
b 66 ser&ice ba's 5ith four teams of technicians4 so e&en though 5e repair and
maintain hundreds of cars and truc>s e&er' month4 5aiting time is >ept to a
minimum@
b 66 AS)KcertiAed ser&ice technicians and $ of them are Master +echnicians 5ho
are certiAed to 5or> on e&en the most di7cult problems 5ith an' &ehicle@
b , recentl' added up all the tears of e6perience our gu's ha&e in repairing cars
and the total came to 66 'ears3 +hese aren8t a bunch of high school dropouts
ser&icing 'our prett' and comple6 ne5 or used car or truc>@
b +he dealership has in&ested 6666 in diagnostic eSuipment to help us Suic>l'
and e7cientl' ser&ice 'our cars@ (e8&e also 5on man' a5ards for ser&ice e6cellence
through our manufacturer@
, >no5 that 5hen 'ou place 'our trust in us for the purchase and maintenance
of 'our &ehicle4 'ou can enCo' peace of mind >no5ing that the Anest professionals in
the automoti&e industr' 5ill be caring for 'our &ehicle@
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
100
Wh+ hereMParts
<<C2S+9M)R I,RS+ -AM)>>4
9nce 'ou o5n a ne5 or used car or truc> from <<H)AL)RS/,; -AM)>>4 'ou
deser&e to >no5 the caliber of the professionals 5ho 5ill be ta>ing care of 'our ne5
<<R)]2)S+)H M9H)L>>@
9ur ;arts department has one of the largest in&entories in the state4 of both
manufacturer parts and afterKmar>et accessories to customi?e and personali?e 'our
ne5 <<R)]2)S+)H M9H)L>>@
(e ha&eU
b An in&entor' of XXXXX in our parts department
b A All rate of XXX1that means that XXX of the time4 5hen 'ou need a part4 5e
ha&e it here 5aiting for 'ou@ +his allo5s us to signiAcantl' reduce the time 'ou ha&e
to 5ait for repairs@
b 9n the rare occasions that 5e don8t ha&e a part4 5e8ll either get it locall' or
ha&e it Wo5n in to us@ (e 5ant to get 'ou bac> on the road as soon as humanl'
possible3
b (e sell more than XXXXXXX in parts 5holesale to other dealers e&er' month
because on lots of occasions 5e ha&e the part 5hen the' don8t3
(hen 'ou purchase 'our ne5 <<R)]2)S+)H M9H)L>> from us4 5e feel that is
the beginning of our relationship1not the end3
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
101
Wh+ >ereMFinance De$artment
<<C2S+9M)R -AM)>>
(hen 'ou select 'our ne5 or used car or truc> from us4 'our ne6t decision ma'
be ho5 'ou 5ill pa' for it@ Since this decision can often be a di7cult one4 ,8d li>e to
share 5ith 'ou some of the reasons 5h' most of the people 5ho bu' from us also
choose to allo5 us to assist them 5ith their Anancing@
(e oMerU
b XX diMerent lending institutions that 5e 5or> 5ith so that 5e can get the right
funding for 'ou4 no matter 5hat 'our Anancial circumstances currentl' are@
b All >inds of diMerent Anancing options4 including long or short term loans4
leasing or speciali?ed Anancing pac>ages for those 5ho ha&e had past credit
problems4 man' times through no fault of their o5n@
b More than XX of all the people 5ho purchase a ne5 or used car or truc> from us
also allo5 us to assist them 5ith their ne5 &ehicle Anancing@
b Lots of diMerent products and ser&ices to protect the appearance4 mechanical
integrit' and Anancial 5ellbeing of products 5e sell and the people 5ho o5n them@
, hope that 'ou can see that 5hen 'ou do decide to get 'our <<R)]2)S+)H
*)/,CL)>> from us4 5e 5ant to do e&er'thing in our po5er to ma>e 'ou feel thrilled
5ith this purchase and 5ith e&er' &ehicle 'ou purchase from us from no5 on3
Sincerel'4
Y92R -AM)
(ebsite
Y92R +,+L)
Y92R H)AL)RS/,;8S -AM)
Y92R )MA,L AHHR)SS
Y92R ;/9-) -2MG)R
Y92R /92RS
10